I have an older S3 pro trolley with the older type accessory station, i brought the drinks holder yet doesn't with the fitting pin. i was told (not by Motocaddy) that id have to replace the whole thin... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Purchasing a new Dry Series golf bag in August 2025 I found the seam on the cooler pocket had came adrift. On contacting Motocaddy through email, Debbie Bays dealt with my concern and I will say Debbi... Zobacz więcej
Reakcja na opinię
Called Motocaddy for assistance in sourcing a small part for my trolley. I was assisted by Bethany Abery. She was extremely helpful and managed to identify the part that I needed. Her manner was polit... Zobacz więcej
Reakcja na opinię
I recently contacted the Company, seeking their help with regards to a broken nut and bolt on my Golf cart. The day I sent my email, I received an immediate acknowledgement which was followed up wi... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Motocaddy was founded with the goal of bringing the very best in build quality, style, reliability and affordability to the world of electric golf trolleys.
Motocaddy
Napisane przez firmę
- CLASS-LEADING CUSTOMER CARE
- We are proud to have a class-leading customer service team on-hand to ensure we deliver the best possible buying experience and after-sales support.
- BUILT TO ENHANCE
- As keen golfers ourselves, we understand that hundreds of thousands of golfers around the globe rely on and trust Motocaddy equipment to play the game they love. That’s why we’re passionate about producing an innovative and expansive product range that excels in performance, reliability, and affordability.
Dane kontaktowe
Unit 16 Stansted Distribution Centre, CM22 7DG, Great Hallingbury, Zjednoczone Królestwo
- +44 (0)1279 712370
- info@motocaddy.com
- www.motocaddy.com
4,5
Doskonała
7 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 92% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The customer service team at Motocaddy…
The customer service team at Motocaddy are exceptional - quick to respond to my initial message and solved the issue with zero hassle.
Thanks to all the team!
17 kwietnia 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good Afternoon Anne, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Customer Support and the Motocaddy management team.
Kind regards
Customer Support Manager
Great customer service replacing trolley part.
I was just within my 2 year warranty and a small plastic cover had fallen off near the wheels. Bethany sorted a replacement and included a second just in case it happened again. Whole thing sorted within a couple of days. Great customer service, which is hard to find these days. Credit to the company. 👍
16 kwietnia 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good Afternoon Andrew, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Bethany and the Motocaddy management team.
Kind regards
Customer Support Manager
Replacement battery…
I recently purchased a replacement battery, received an order confirmation which stated that the item would be shipped within 5-7 working days and payment was taken. After 7 working days I made contact requesting an order update. Having waited 20 mins I requested a callback which I did not receive. I made 3 further calls to be told each time that the battery was with the courier, nobody could tell me the reason for the delay. 21 days have elapsed since I placed the order and I have not received the battery and no delivery date has been provided. I have not had a positive customer experience and would hesitate to order online with Motocaddy again.
16 kwietnia 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good afternoon Paul,
Thank you for your feedback. I sincerely apologise for the issues you’ve experienced with the delivery of your battery. We take our customer support very seriously.
I have been in contact with UPS and have logged a formal complaint, as we have not yet been provided with a clear explanation for the delay affecting our lithium battery shipments.
I have also reviewed the call recordings and can confirm that Bethany shared the tracking information exactly as it was provided to her by UPS. While this situation is unfortunately outside of our control, I fully understand how frustrating and inconvenient it must have been for you. I was unable to identify a request for a callback in the recordings, but I apologise if you were expecting one and did not receive it.
I can confirm that our Customer Support Supervisor has now processed a refund for you.
If there is anything further I can assist you with, please do not hesitate to get in touch.
Kind regards
Customer Support Team
Excellent customer care especially Beth…
Excellent customer care especially Beth who helped resolve my issue straight away! Wish all companies were as easy and pleasant to do business with!
15 kwietnia 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good Morning Danny, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Bethany and the Motocaddy management team.
Kind regards
Customer Support Manager
I needed a replacement lid for my Cube…
I needed a replacement lid for my Cube trolley, service was fantastic all done by online chat & email really impressive.
15 kwietnia 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good Morning Ann, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to the Customer Support Team and the Motocaddy management team.
Kind regards
Customer Support Manager
Flawless function since 2008 of my …
Flawless function since 2008 of my Motocaddy S-Type over 1200 miles covered! Fantastic service team with on the spot excellent service!
The best product I ever bought as golf equipment!
15 kwietnia 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good Morning Hans, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to the Support Team and the Motocaddy management team.
Kind regards
Customer Support Manager
Bought an ex display trolley today
Bought an ex display trolley today. Great value, quick deliver, excellent condition. Top company.
14 kwietnia 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good Morning Richard, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to the Motocaddy management team.
Kind regards
Customer Support Manager
Replacement battery
Very helpful person in Gordana from their customer service dept.
After sales service was impeccable with a replacement battery which was under warranty.
13 kwietnia 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good Morning Arron, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Gordana and the Motocaddy management team.
Kind regards
Customer Support Manager
Replacement travel cover
I contacted Motocaddy as my zip broke on a travel cover after just one week. I supplied photos and they were quick to reply stating that a replacement would be sent immediately. Very efficient and extremely impressed with the service provided by Bethany. Top stuff! 💥
13 kwietnia 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good Morning, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Bethany and the Motocaddy management team.
Kind regards
Customer Support Manager
Should have bought a Powakaddy
Bought an M7 Remote GPS last May. It stopped working. I took it to a local authorised repair man and when I got there it typically started up. He spoke to Motocaddy and they said take it away and video if it happens again. It was obviously faulty but I had no choice. It broke down of course the next time I tried to use it. As the repairman said initially it needs a new handle. I e been told 6 weeks for delivery. I wish I had bought a Powakaddy or Stewart. Absolutely disgusting customer service in a trolley that cost £1400.
15 marca 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good afternoon Richard,
I am very sorry to hear about the issues you are experiencing with your trolley.
I can see that you have also emailed us, and I have forwarded your message to our Technical Supervisor. They will be in touch with you tomorrow to discuss the problem and see how we can assist you further.
Kind regards
Customer Support
Golf trolley not folding
My trolley failed to fold and I called Motocaddy. Matt was very helpful and asked me to send a couple of photos. Within a short time he emailed me to say a replacement had been ordered. I have never experienced such fantastic customer service and Matt made the whole process painless.
10 kwietnia 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good afternoon Frank, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Matt and the Motocaddy management team.
Kind regards
Customer Support Manager
A Nut and bolt
A Nut and bolt. Why would anyone care? Motocaddy do . Emailed customer service and Bethany came to the rescue. Thank you R
10 kwietnia 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good afternoon Richard, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Bethany and the Motocaddy management team.
Kind regards
Customer Support Manager
One of the parts of my trolley was…
One of the parts of my trolley was broken. I contacted them and they actually helped me and send me a new one replacement without any charge . Very good communication on the email excellence Service.
9 kwietnia 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good afternoon Sanjay, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Customer Support and the Motocaddy management team.
Kind regards
Customer Support Manager
Bought an expensive remote trolley
Bought an expensive remote trolley. It cracked, was 6 months old with 2yr warranty. Sent back and they say it is my fault and not covered. Basically go for another brand and avoid the sharks of motocaddy. Had loads of people moaning about cracked screens etc that motocaddy won't repair under warranty. AVOID AT ALL COSTS, cos it will cost you
As predicted, response from motocaddy denying any responsibility. Basically the shaft of the trolley can not withhold a golf bag. If I'm paying big money for a trolley I'm going to be treating it like gold dust. Like I said, Avoid motocaddy and give your money to another brand, who probably make things to last!
8 kwietnia 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good afternoon Gill,
I’m very sorry to hear that you’re disappointed with the outcome of your trolley inspection.
I have taken some time to review the photos provided and have also discussed this with our Repairs and Product Development teams. Based on our assessment, it appears that the damage is consistent with a significant level of external force.
I appreciate this may not be the outcome you were hoping for but we would not be able to cover this under warranty I'm afraid.
Please note we will always repair under warranty unless it is accidental damage (including screens).
Kind regards
Very positive experience
Very positive experience .
Friendly and helpful assistance from professional staff
8 kwietnia 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good afternoon Helen, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Customer Support and the Motocaddy management team.
Kind regards
Customer Support Manager
I bought an M5 GPS DHC £1,100 electric…
I bought an M5 GPS DHC £1,100 electric trolley and when delivered the charger/ battery does not work
This should be tested before leaving the factory
Simply not good enough
MC are now going to update their website and manuals to note that the extended range battery setting should be set at 26V - thanks for the prompt assistance 👍🏻
1 kwietnia 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good afternoon Andrew,
I’m very pleased to hear that Alex was able to assist you with this issue.
If you’re happy with the resolution, we would be very grateful if you would consider updating your review to reflect your recent experience.
Thank you for your time and support.
Kind regards
Debbie
Head of Customer Support
excellent customer services as always!
A nut and bolt on my Motocaddy Cube push trolley became very loose and wouldn't tighten properly. I contacted customer services yesterday evening and sent them some photos and by 3pm today a replacement item had been put in the post to me free of charge! I have had a few dealings with Motocaddy customer services and every time they have been extremely helpful and have always sent me out the spare parts without charging me and without even asking for proof of purchase. Very unusual these days to have such prompt and agreeable outcomes. I would not hesitate to purchase another trolley from Motocaddy. Thanks to Jamie for his help today!
31 marca 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good morning Wendy, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Jamie and the Motocaddy management team.
Kind regards
Customer Support Manager
Called Motocaddy as the brake on my…
Called Motocaddy as the brake on my Cube trolley had malfunctioned. I was still within the 2 year warranty period. Matt asked me to email a video on 30/03/2026 and I’ve received my replacement trolley today (within 3 days).
Great communication and service from Motocaddy, in particular Matt.
30 marca 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good morning Kiran, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Matt and the Motocaddy management team.
Kind regards
Customer Support Manager
Wonderful customer service!
Wonderful customer service from Bethany at Motocaddy. Responded quickly and sorted out my query in a way which went beyond my expectations.
31 marca 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good afternoon , thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Bethany and the Motocaddy management team.
Kind regards
Customer Support Manager
My expensive M3 GPS trolley's gps failure
My expensive M3 GPS trolley's gps handle failed. It is 3.5 years old, so out of warranty, but has not been used much and doesn't go out in the winter. To rectify the problem requires a completely new handle assembly at a cost of £260-£300. This is obviously a design fault, when you have to pay out a third of the original cost of the trolley when something goes wrong. Would I buy another Motocaddy - No
31 marca 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good afternoon Peter, thank you for providing your details. I have forwarded your review on to our Technical Supervisor who will be in touch. Kind regards
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Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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