Stewart Golf Recenzje 2286

I received excellent customer service with an issue with my trolley recently. Stewart assisted me with returning the trolley to the factory for a repair and kept me fully updated on the progress. They even sent me a video of the trolley operating in full working order before returning. I was very happy with the whole process. Thank you to Mel, Ellie and all in Customer Services.

My trolly stopped abruptly throughout 18 holes, that was extremely frustrating, and significantly affected my golf performance. I sent several e-mails requesting to show me how to fix the problem. It's fixed after at least 10 -mail communications, and a few phone calls directly to England at 2 am in LA time where I live.
Stewart company, should have better communication system that customers can call you and service center can answer the phone at least during the business hours. I have left several voice messages and no one returned my calls. As I have said that the problem is fixed, but it's "SO difficult" to communicate with anyone. this is not the first time that I had issues with it. I would not recommend anyone to buy anything from the Stewart Golf because the after service is an issue.

Recon and handset faulty, sorted asap. The trollys are second to none. If you want remote or follow look no further. Had both they are stable, easy to control. What else can I say, other than being a fan of Stewart

Great service and delivery times were met.

Thank you for serviceing my trolley. The service was good and thank you for the box. I shall keep it safe for my service next year. I was disappointed with Fed- Ex delivery. It was supposed to be delivered on Tuesday 31. 3. 26. I was in all day then I received a text saying that it will be delivered today 1.4.26. I had to cancel my day of golf to be in to receive it.

I had a premium service and new battery ! I honestly couldn’t speak more highly of Stewart Golf 👏🏼 my 11 year old x series remote came back like new !! Thanks again 🙌🏼

I sent my Q Follow off for service, I’m still not convinced Stewart haven’t sent me back a brand new trolley. It came back looking and feeling brand new.

Stewart Golf consistently delivers excellence across its entire product range. I own the Q‑Follow, Nexus and Nero bags, along with spare winter wheels, headcovers, waterproof amongst other peripherals, and every single item is impeccably designed, engineered, and finished to the highest standard. The quality is evident in both performance and durability and these are products that feel genuinely premium and built to last. Equally impressive is Stewart Golf’s customer engagement and support, which is quite simply 10/10: responsive, knowledgeable, and a pleasure to deal with. There is nothing about their products or service that falls short. In my experience, everything they do is flawless.

These trolleys are not worth the cost. Heavy yet still fall over if raised on one side. Rear tipping wheels catch on uphill journey and cause the trolley to turn and tip over. Latest and most disappointing was a fault with the battery. Still under warranty but they have no batteries to replace under warranty. They expect me to be without my trolley for the time it takes to collect my battery and charger, to examine and if possible repair, then return to me. If not repairable, I’m expected to wait until the get new batteries in stock. Absolutely shoddy company. Trolleys not that great and cost way too much. Will not touch Stewart ever again.

I await the replacement and complementary items. As stated in the reply

My Son (5 handicap)has bought the latest version Stewart golf trolley and handed me the X9 Follow he was using as I've just returned to playing following knee replacement surgery.
I spoke with Mr Dave Funnell who suggested sending it up to their Quedgley, Gloucester facility for a premier service. I agreed and the Stewart Golf box arrived the next day. I packed the trolley as per the simple instruction leaflet and courier picked it up. From the moment it arrived at Stewart Golf I was receiving text updates. The technicians check everything and I mean everything from the electric motors and brushes, wheels their bearings to the remote control. The X9 was returned to me within two days. When I opened the box I literally believed they had sent me a brand new trolley. The checklist of work carried out was impressive, all cabling replaced for example, I wasn't expecting that level of inspection - they also sent me a video link of the trolley being put through it's paces at their premises after being serviced.
Stewart Golf is without doubt the best golf trolley / cart business I have ever encountered and I've had a few electric trolleys over the decades. So for all of you who own Stewart Golf trolleys this is a call to action - get the Premier Service package you won't regret it.
For those who are thinking about purchasing anything from this company just do it - a phenomenal company that is head and shoulders above it's competitors.

Whenever I’ve had an issue whether it be with a Stewart trolley or golf bag the customer service has been nothing short of excellent. I had one small issue with my Q follow trolley which required a replacement on off switch which I fitted myself. My Q Follow after being 3 years old decided to purchase a vertex trolley. Had an issue with the folding button on the handle but a replacement handle was provided which I fixed myself with the instruction I received from Stewart. No other issues on the trollies so I’m well satisfied. I’ve also purchased various accessories and extremely happy with the quality and ease of use with these products. After all that I then purchased a nero2 golf bag which had some issues that concerned me but might not necessarily bother others. On each occasion I’ve had any sort of issue Stewart golf has been more than helpful with their customer service staff being very competent and understanding. Nothing but praise for these staff members

Q10 handle broke within 10 months - they said it was under warranty but then as I was in Spain they wouldn’t fix it. Not helpful at all, very poor customer service. They use AI to provide answers which are wrong. In our society there are 3 members with Stewart trolleys and all 3 have had problems- avoid

I recently had my trolley serviced.
The service was excellent
The trolley looked like new when it was returned to me
They replaced a number of parts without charge as well

Trolley very good but when trying to get spare parts from the company the service is very poor. Web site says next day delivery and my part was in stock. Part not delivered as agreed but I am sure that the company have no control over the delivery company but I say they have because if the checked FedEx on this site they would see that 88% of recipients gave FedEx 1 star. I have not been offered my delivery costs back but that seems to be normal once they have your money it’s not their problem. I am trying to understand what the 2025 means as I only received your item last Wednesday or is this just more poor customer care

Had a problem with my remote handheld.
As always customer service is second to none, from communication, work carried out and the speed of the whole process, Stewart golf are the best, many thanks

Phenomenal throughout, can't recommend this company highly enough. I am a military veteran that plays golf with a wounded and injured veterans society and everyone that has tried Stewart Golf products have been very impressed and would recommend.

Excellent service support from the team, I was kept fully informed of progress the overall timeline was extremely short which gets me back onto the golf course soonest.
The teams video was an added feature very welcome thank you.

I only sent in hand remote control for the on /off switch problem and got it back with absolutely nothing working on the remote control unit stay away from steward golf as they don't take responsibility for there problems

After just two uses, the battery stopped working, and the customer service didn’t meet expectations. They assured me a replacement would arrive the next day. However, I found myself having to follow up with emails and calls, even contacting FedEx, who informed me that the battery hadn't been collected. Meanwhile, Stewart Golf insisted it had been picked up! The battery did not show up as promised the following day. When I raised my concerns, I was told there would be a thorough investigation. Eventually, the customer care manager got in touch, attributing the issue to FedEx. However, the problem clearly stemmed from Stewart Golf. It seemed no real investigation was conducted since they misunderstood the root of the issue. Distrust grew as I requested an email address and began to face silence. The entire experience with their customer service left much to be desired!

Just had my Q series trolley serviced and I am delighted with the service I received from Stewart Golf. The customer care team were excellent and the trolley has came back to me and it looks brand new. Can’t say enough good things about the whole process.