Stewart Golf Recenzje 2291

Had a problem with my remote handheld.
As always customer service is second to none, from communication, work carried out and the speed of the whole process, Stewart golf are the best, many thanks

Phenomenal throughout, can't recommend this company highly enough. I am a military veteran that plays golf with a wounded and injured veterans society and everyone that has tried Stewart Golf products have been very impressed and would recommend.

Excellent service support from the team, I was kept fully informed of progress the overall timeline was extremely short which gets me back onto the golf course soonest.
The teams video was an added feature very welcome thank you.

I only sent in hand remote control for the on /off switch problem and got it back with absolutely nothing working on the remote control unit stay away from steward golf as they don't take responsibility for there problems

After just two uses, the battery stopped working, and the customer service didn’t meet expectations. They assured me a replacement would arrive the next day. However, I found myself having to follow up with emails and calls, even contacting FedEx, who informed me that the battery hadn't been collected. Meanwhile, Stewart Golf insisted it had been picked up! The battery did not show up as promised the following day. When I raised my concerns, I was told there would be a thorough investigation. Eventually, the customer care manager got in touch, attributing the issue to FedEx. However, the problem clearly stemmed from Stewart Golf. It seemed no real investigation was conducted since they misunderstood the root of the issue. Distrust grew as I requested an email address and began to face silence. The entire experience with their customer service left much to be desired!

Just had my Q series trolley serviced and I am delighted with the service I received from Stewart Golf. The customer care team were excellent and the trolley has came back to me and it looks brand new. Can’t say enough good things about the whole process.

On my entry into the building I was greated and made to feel welcome in a lovely way and offered a drink of my choice.
I was informed of different options available to me regarding my q follow and explained what I could expect from the process of servicing.
I received my fully serviced machine in a 48 hour turn around including delivery to my door, also when I received it, it looks brand new which I didn't expect.
All I can say is that I will NEVER use another brand now.
Sincerely
Peter Smart

Please read my previous 1 star review and other 1 star reviews.
Played in the rain yesterday the only one unable to move with the umbrella in the umbrella holder due to Stewart’s’ ‘recommendation’ citing safety but it’s because the trolley is liable to break as has happened twice previously to me.
As always I will say that their customer service is 5 star but not the trolleys.
In answer to your weak response - of course I hold the umbrella over myself but it’s very inconvenient and awkward when walking. Also they have remote controls but can also move the trolley from a control on the handle whilst walking with the umbrella in the holder. Stewart’s is the only trolley that recommends not to do this. And let’s not forget my trolley has broken 5 times in 2 years

The whole process from the first question to the arrival of my v10 trolley, opened the box up to meet a very well refurbed v10..
can’t wait to use it now in the better weather

DONT BUY STEWART
So regret buying Stewart. Worst electric trolley I have ever had and no concern about me being injured from it and the issues with the equipment.
Being disabled I can’t carry or push a trolley so sending this back I cannot play golf until it comes back. Being the members rep on the committee I have to play several rounds a week and with no short return or knowledge of how long this will be away for I am struggling to rearrange everything.
So I have been.
1. Misled into buying this model (battery info)
2. Interference with another trolley
3. Running me over from behind and damage to my Achilles
4. 2 rounds not lasting 18 holes even though charged till light goes green.
5. Zip on cover split and coming unstitched n the travel case.
6. Winter (hedgehog type) wheels spikes splitting

All with only up to 15 rounds.
Guess it’s where it was purchased then in lock
Up for months before first usage is probably the excuse.

Totally unacceptable if this had been a cheap Chinese unit and accessories I would understand. Not for the almost £2K spent.

Google, trustpilot and another other review sites I can find will have my findings with the equipment and customer services put up.

Thank you Stewart for wasting my money, and to think I wanted British to support the British manufacturers. What a mistake I made. Never again

So far so good, ordered a refurbished X10 and arrived within a few days. Literally looks brand new! Very pleased so far.

Superb service from Carlie at Stewart once again.

I live in Victoria BC and golf year round. I golf in the rain. I play three to four times a week. The three others in my foursome all have electric trolleys ( 2 motocaddies and one MGI - all with remotes).
To start, the Stewart is heaviest by far and loudest on the course. I am 6'3". The umbrella holder will not accommodate my height. An after market extension attachment for the umbrella breaks apart in a 10km/h breeze. The left rubber on the rear tire is starting to peel away from the rim after a year. I keep the manual in my golf bag and have made on course adjustments to try to get the cart to drive straight. It needs constant correction and is hurky jerky in steering compared to the others in the group. the bag is balanced correctly and mounted correctly. Battery sticks and cannot be removed. It often takes a team effort to remove at times. I air compress the grass clippings off the trolley after use. and remove any mud, dirt and debris after each use, The folding mechanisms can also stick. Today I could not unfold it at the course. After 40 minutes and approximately 15 passerbys all attempting to open, I was finally able to unfold the cart 5 minutes before the tee time. I'm shopping for a new trolley and putting this one up for sale. The Q follow option was only used for the first two months. It was not convenient. It lacks in features that my buddies have; like a screen that gives course info and gps, a plug in charger for their phones, quiet and nimble turning, and for much cheaper. I feel like I'm "that guy" for buying this model. Hope this honest review helps some shoppers. Cheers

For my birthday, I decided to treat myself to a brand-new V10 trolley. After discussing with Stewart, I was reassured that it would be ideal for my local hilly course. However, when I tried it for the first time two weeks ago, it kept shutting off every few yards downhill—over 30 times, which slowed me down significantly compared to my playing partners. Despite trying to troubleshoot, the issue persisted, so I reached out to Stewart through their online platform and submitted a ticket. Upon returning home, I discovered that the battery wouldn’t charge and reported this as well. After repeatedly calling and emailing without a response, I finally received an apology and a request for photos of the battery connections five days later, late on a Friday. The following Monday, they confirmed that since I was within the 30-day window, a replacement would be sent, and I needed to pack the defective one for collection. I did this promptly, providing photos of the packed item. Now, at the end of the second week, I've continued to email and call but have received no response. I've paid Stewart for a faulty trolley and have been forced to rent motorcaddie trolleys at my club, which is unacceptable. I’m incredibly frustrated with how this situation has been handled. It's been a struggle dealing with a company over a defective product, and other reviews suggest this is a common issue, which is disheartening. I sincerely hope this matter is resolved in the upcoming week, with my product replaced and compensation for trolley rentals provided. How can they treat customers this way?

Needed a new axle for my X10 as the Circlip grooves were worn allowing the Circlip to fall off, which caused the wheel to fall off. Stewart sent the axle plus two new circlips next day. Excellent service from them as usual!

Really pleased with the service provided by Stewart golf, customer service how it should be by a company that cares about their customers.
Had an issue with my Q follow trolley which was dealt with in such a prompt and professional manner.
Thank you to all involved.

Another top quality product from Stewart Golf !!

Great design and fits perfectly on my VERTX Trolley, loads of storage plus 14 way full length dividers make it super easy and a pleasure to use.

I order a brand new V10 trolley for my birthday. After conversations to see if it would work on my local hillside course Stewart assured me that it’s perfect for this. I used it for the first time 2 weeks ago and had issues with it cutting out every 5 yards going down slopes.this happened over 30 times and I could not keep up with my playing partners as it took a longtime to get to the bottom of our slopes due to cut outs. After trouble shooting nothing worked so I contacted Stewart online and ticket was raised. When I got home I also found the battery would not charge so reported this also. After a week of me calling but no answers and emailing and online stewie chats, someone mailed me late Friday 5 days on to say sorry and to provide photos of the battery connections. Monday the following week I received an email saying I’m in my 30 days and a new one would be sent out and a collection will be arranged once I had packed the faulty one. This was completed that evening and I replied back with photos of everything packed. I am now at the end of week 2 and emailed and called all week but no response? I have had to pay Stewart for a new trolley that is faulty along with having to rent motorcaddie trolleys at my club to play golf which is not good enough from Stewart. I am totally disgusted with the way the customer service department has treated me in this case. Never has it been so difficult for a me to deal with a company who’s provided a faulty product , but reading other reviews seems to the norm and is very disappointing. I hope going into week 3 someone will sort this issue and replace my product and replace the funds I am paying to rent a trolley each round. Honestly how can treat me like this?

Great service and quickly addressed my concerns

Customer service exceptional.
I’ve had my trolley for 2 1/2 years and the push arm had a crack due to falling in the bunker (my fault) and a couple of small minor things, I booked in and paid to have it serviced and omg it came back like a new trolley, totally blown away with how good they are, 5 star.
The initial emails were a wee bit robotic, which I think must be the autobot response email but once you get thru that it went like a breeze, organised pick up and drop off went like a dream, I run my own business and know customer service very well and Stewart are right up there in my honest opinion.
Over the last 15 year I’ve had every trolley and all crunch or squeak through time and are really annoying when walking behind. when it’s quiet and all you hear is noises, it drives me crazy, I bit the bullet and went for the Stewart q follow, this is the first trolley that lives upto its expectations, quiet even after 2 years and not had one problem other than above.
The best trolley on the market with astounding customer service.

Kind regards
Alan