I've been using the Motocaddy App on several courses I've not played before and have found it to be indispensable. The clear, bright graphics are easy to read even in full sunshine and the accurate ya... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Had a problem with the GPS mount on my motocaddy trolley when it snapped at the base. Contacted customer services & Zena responded very quickly. Explained the problem & after proving date of purchase... Zobacz więcej
Took my M1 Trolley for service at Windmill Golf Academy, Bristol only to find out that the battery was t performing as it should so needed a replacement. Adrian Smith ( Manager ) at Windmill looked... Zobacz więcej
Reakcja na opinię
Ho acquistato un carrello motocaddy da golf online ma ho avuto problemi per la registrazione della garanzia seguendo le indicazioni fornite. Ho contattato il servizio clienti ed ho avuto un sollecito... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Motocaddy was founded with the goal of bringing the very best in build quality, style, reliability and affordability to the world of electric golf trolleys.
Motocaddy
Napisane przez firmę
- CLASS-LEADING CUSTOMER CARE
- We are proud to have a class-leading customer service team on-hand to ensure we deliver the best possible buying experience and after-sales support.
- BUILT TO ENHANCE
- As keen golfers ourselves, we understand that hundreds of thousands of golfers around the globe rely on and trust Motocaddy equipment to play the game they love. That’s why we’re passionate about producing an innovative and expansive product range that excels in performance, reliability, and affordability.
Dane kontaktowe
Unit 16 Stansted Distribution Centre, CM22 7DG, Great Hallingbury, Zjednoczone Królestwo
- +44 (0)1279 712370
- info@motocaddy.com
- www.motocaddy.com
4,6
Doskonała
7 tys. recenzji
Odpowiada na 92% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Problem dealt with quickly and efficiently
I had a problem with my Hydroflex stand bag and contacted Bethany in customer support - she dealt with the problem quickly and efficiently - the sort of service that gives you confidence in buying from a brand again!
10 marca 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good afternoon Peter, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Bethany and the Motocaddy management team.
Kind regards
Customer Support Manager
Wow Matt what a refreshing change
Wow
Never had service like it,
Wanted a bit of advice on how to make my trolley work as was glitchy after jumping through the hoops which I felt a little excessive for a maintenance issue I now have a new trolley on way without any argument
Top knotch keep it up
10 marca 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good afternoon Tony, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Matt in Technical Support and the Motocaddy management team.
Kind regards
Customer Support Manager
I needed a small part.
I needed a small part for my electric trolley. Andreea & Mollie in customer service were extremely helpful and provided the necessary part. I have used Motocaddy for many years now. They have always provided an excellent product and service, and I would not use anyone else. Thank you.
9 marca 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good afternoon John, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Mollie and the Motocaddy management team.
Kind regards
Customer Support Manager
Warranty Claim Great experience
I had to claim on my warranty for my push trolley, Matt was very helpful and quick resolving the issue for me. All in all great customer experience and outcome! Thanks Matt!
9 marca 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good afternoon Bradley, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Matt and the Motocaddy management team.
Kind regards
Customer Support Manager
1) Excellent experience.
1) Feew sec's to hear the voice over the phone.
2) Matthew courtesy ++
3) solution proposed by mail has been efficient.
9 marca 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good afternoon, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Matthew and the Motocaddy management team.
Kind regards
Customer Support Manager
I contacted motocaddy six years after I…
I contacted motocaddy six years after I purchased my golf trolley to explain that the battery charger had stopped working. I was very impressed that they dealt with my enquiry immediately and within two I received a replacement completely free of charge. Excellent service, very impressed.
Keith
4 marca 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good afternoon Keith, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Customer Support and the Motocaddy management team.
Kind regards
Customer Support Manager
Very helpful😊
6 marca 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good afternoon John, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Bethany and the Motocaddy management team.
Kind regards
Customer Support Manager
Excellent Customer service
Have been in contact via email .A Lady called Neve was dealing with a problem I had and was absolutely brilliant, she was so prompt with all correspondence and has sorted the problem. Am really pleased with her and Motocaddy for being so approachable and understanding.
Ian H
6 marca 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good afternoon Ian , thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Neve and the Motocaddy management team.
Kind regards
Customer Support Manager
Excellent after service.
Sent email to Motocaddy to see if they could supply me with some spare parts for M1 golf caddy. I received an email back within an hour from Bethany who was very helpful and managed to get parts sent out that day. Excellent service.
3 marca 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good afternoon Clive, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Bethany and the Motocaddy management team.
Kind regards
Customer Support Manager
I can’t recommend Motocaddy enough
I can’t recommend Motocaddy enough! They resolved my issue super quickly and their service was fantastic. I had my problem sorted out in no time, and a huge thanks to Neve in customer service for making everything smooth and easy!
5 marca 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good afternoon Ethan , thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Neve and the Motocaddy management team.
Kind regards
Customer Support Manager
I sent an email ref a broken part to a…
I sent an email ref a broken part to a golf trolley. I wasn't very hopefully that resolution could be found. Cameron took hold of my email and went the extra distance by finding a spare part in the used trolleys department. It's a small miracle as far as I'm concerned what a result....
Thank you Cameron
5 marca 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good afternoon David , thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Cameron and the Motocaddy management team.
Kind regards
Customer Support Manager
No hassle approach to resolving my issue.
No hassle approach to resolving my issue with the golf trolley battery charger. A pleasant surprise when faulty equipment being reported. Motorcade representative Beth deserves praise for her telephone manner.
5 marca 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good afternoon Tony , thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Beth and the Motocaddy management team.
Kind regards
Customer Support Manager
I had an issue after ordering winter…
I had an issue after ordering winter wheels for my trolley. Neve assisted and resolved the matter by arranging to order me the part required. I await the product arriving.
5 marca 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good afternoon Kenny, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Neve and the Motocaddy management team.
Kind regards
Customer Support Manager
Unable to register warranty…
Unable to register warranty online...software buggy they don't give a bugger
Sack the software morons
4 marca 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good afternoon
I am sorry you are having issues registering your Trolley for warranty.
We are very happy to complete this for you.
Please email info@motocaddy.com and one of the team will be able to assist you.
Kind regards
Customer Support Manager
Bought new motocaddy m7 gps with remote…
Made up with motocaddy , Debbie your a star !!!
3 marca 2026
Opinia niezależna
Odpowiedź od Motocaddy
Hi Geoff, we agree, yes she is!!
Good afternoon Geoff,
Thank you for supplying your contact details.
I am very sorry to hear about the difficulties you have experienced with DHL and the delay in collecting your trolley for repair. I appreciate how frustrating this situation must have been.
I have since spoken with the Repairs team who have confirmed that your trolley is being reviewed today. You will be provided with an update later today.
Thank you for your patience, and please accept our apologies for the inconvenience caused. Should you have any further questions in the meantime, please do not hesitate to contact me. I have also emailed you
Kind regards
Customer Support Manager
I had an issue with the front wheel…
I had an issue with the front wheel axle on a year old trolley after a couple of emailed photos and an explanation a young man called Jamie in the technical department said he would order and post me a new axle , on checking stock unfortunately it was not available however after another call Jamie said he would try the pre owned department and a couple of days later a replacement axle arrived in time for me to fit to the trolley and enjoy 18 holes in the sunshine.
Thank you to the team , great service.
3 marca 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good morning , thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Jamie and the Motocaddy management team.
Kind regards
Customer Support Manager
Motocaddy customer services…
I contacted Motocaddy customer services regarding a smart plastic cover that had come off my trolley. They contacted me super quick and are sending one out straight away.
Top rate. Not only do I really like my Motocaddy m5 GPS but also their customer services, which couldn’t be better
Thanks Bethany Abery- very much appreciated
3 marca 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good morning , thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Beth and the Motocaddy management team.
Kind regards
Customer Support Manager
Rain/Dust Cover
I was struggling to find a replacement Rain/Dust cover for my Motocaddy bag. 1 email and Sadie replied almost straight away. No hassle from her, the issue was sorted and my new cover is happily attached to my bag. Thanks again Sadie, job well done.
26 lutego 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good morning David, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Sadie and the Motocaddy management team.
Kind regards
Customer Support Manager
Great Customer Service from Neve
I have a Motocaddy Hydroflex Hybrid bag and unfortunately one of the clips that secures the carry straps to the bag broke, searches Motocaddy spares but unfortunately couldn't find item listed, called customer services and spoke to Neve who couldn't have been more helpful, not only did she track down the clip she sent 1 plus a spare out to me free of charge. Superb service.
26 lutego 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good afternoon Paul, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Neve and the Motocaddy management team.
Kind regards
Customer Support Manager
Unhelpful Customer Setvice
I bought an ex demo battery which was fully posted to me.
The battery works well on first use but when charging the red light comes as it charges. However, the green light does on when the charger has been on for a couple of hours. Normally it should go green
I reported this to Motocaddy and I was told that I had to send the battery IN A TROLLEY as it was unsafe to transport without. I questioned why it was safe to send a battery to a customer without a trolley but they were unable collect it without.
I ended up against a brick wall trying to get the company collect the battery. I was told that I could take it to a testing station, the nearest was19 miles!
Customer service is appalling- we have regretted buying this and a push trolley, this has a failed brake, so we are very upset customers
25 lutego 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good morning John,
I’m very sorry to hear that you are unhappy with your experience with our Customer Service team.
Unfortunately, our options are limited when it comes to the collection of lithium batteries, particularly when a battery is believed to be faulty, as there are strict regulations governing their transport.
It may not necessarily be an issue with the battery itself, which is why we suggested collecting both the battery and the trolley together. This allows us to assess the complete unit accurately and determine the root cause of the problem as efficiently as possible.
Kind Regards
Customer Support Manager
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
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Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.