pros- i'm less tired than when i pushed a cart cons-its too heavy. no storage. anti tip wheel doesn't prevent tip overs like it should, even on small hills. left/right drift adjustment impossible to... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I was bought a P1 trolley as gift and over the moon with it. Very easy to push and a considerable upgrade over my old hand me down one. Through no fault of Motocaddy or the quality I had an unfortunat... Zobacz więcej
Reakcja na opinię
Fantastic customer service from Aaliyah at Motocaddy. I had a faulty rain hood on my golf bag, and Aaliyah immediately arranged a replacement and delivery with no hassle at all. Thank you so much... Zobacz więcej
Reakcja na opinię
I have recently purchase an ME Motocaddy . I initially encountered an issue with one of the wheels. They agreed to have the trolley back for inspection and after a few days replaced both trolley and b... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Motocaddy was founded with the goal of bringing the very best in build quality, style, reliability and affordability to the world of electric golf trolleys.
Motocaddy
Napisane przez firmę
- CLASS-LEADING CUSTOMER CARE
- We are proud to have a class-leading customer service team on-hand to ensure we deliver the best possible buying experience and after-sales support.
- BUILT TO ENHANCE
- As keen golfers ourselves, we understand that hundreds of thousands of golfers around the globe rely on and trust Motocaddy equipment to play the game they love. That’s why we’re passionate about producing an innovative and expansive product range that excels in performance, reliability, and affordability.
Dane kontaktowe
Unit 16 Stansted Distribution Centre, CM22 7DG, Great Hallingbury, Zjednoczone Królestwo
- +44 (0)1279 712370
- info@motocaddy.com
- www.motocaddy.com
4,6
Doskonała
7 tys. recenzji
Odpowiada na 90% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very disappointed with both the product…
Very disappointed with both the product quality and customer service.
I recently purchased a Motocaddy M5 GPS DHC trolley and almost immediately experienced issues with both the battery and GPS system. I sent videos clearly showing the faults and was advised to return the trolley for inspection.
Two weeks later, after hearing nothing, I had to chase things up myself only to be told it still hadn’t even been looked at.
The lack of communication and poor customer service has been extremely frustrating. I’m now constantly having to contact them for updates and to try and arrange a replacement.
For a premium product at this price point, I expected far better quality control and after-sales support
18 kwietnia 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good afternoon Gerard
I am very sorry to hear of these issues I would like to speak with the Customer Support Team regarding this, I have requested your email address to allow me to investigate further
Kind Regards
Debbie
Customer Support Manager
Had a great experience with motocaddy
Had a great experience with motocaddy. Had a unit delivered and the unit wouldn't power up. Called motocaddy they did a walk through diagnostic which was easy. They determined to just send out a new one. Received the new unit in less than a week and they were gracious enough to include some extra accessories. A fed ex label came w the new unit, packaged the old unit up and shipped it out. Thanks motocaddy. I'm a fan.
11 maja 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good Morning Jeff, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Deanne in US Customer Support and the Motocaddy Management Team.
Kind regards
Debbie
Customer Support Manager UK
Aaliyah was very helpful with my…
Aaliyah was very helpful with my problem and dealt with it satisfactorily. 🙏
12 maja 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good Morning Steven, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Aaliyah in Customer Support and the Motocaddy Management Team.
Kind regards
Debbie
Customer Support Manager
First class service
Emailed about a rain cover that got damaged on a Monday i had the rain cover delivered on the Tuesday. Fantastic service from Motocaddy.
Big thank you to Aaliyah Musson for the fantastic service i received.
12 maja 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good Morning David, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Aaliyah in Customer Support and the Motocaddy Management Team.
Kind regards
Debbie
Customer Support Manager
quick response from Bethany
12 maja 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good Morning Matias, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Bethany in Customer Support and the Motocaddy Management Team.
Kind regards
Debbie
Customer Support Manager
Very disappointed with comments from…Motocaddey
Very disappointed with comments from company, when needing a spare part, asked when it could be posted told it would arrive 5-7 days, asked if I could collect, only an hour away, told not possible. Could have pains in advance, item could have been left to pick up in car park, not possible.
Found company in Northern Ireland, very helpful, posted to me same day arrived 10.30 next morning. That’s service.
I know where I will buy my next trolley from.
8 maja 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good evening Stephen,
I am very sorry to hear that you are disappointed with our customer support.
Most of our orders are fulfilled and delivered within 1-2 days; however, we advise customers to allow 5–7 days in order to manage expectations during busy periods.
Unfortunately, we do not have a shop at our head office and are therefore unable to accommodate customer collections especially at the start of the season.
However, I am pleased that one of our stockists was able to supply the part that you required.
Kind regards,
Debbie
Customer Support Manager
Being a long standing Motocaddy…
Being a long standing Motocaddy customer I was delighted with the quick response and customer service from Aaliyah. Faulty trolley cover issue has been resolved to my satisfaction. Thank you.
11 maja 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good Afternoon Andy, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Aaliyah in Customer Support and the Motocaddy Management Team.
Kind regards
Debbie
Customer Support Manager
First Class Customer Support
Once again fantastic customer support. Had an issue with an M Series Travel Bag. Aaliyah responded quickly, sorting the issue and sending out a replacement.
8 maja 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good Afternoon Ian, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Aaliyah in Customer Support and the Motocaddy Management Team.
Kind regards
Debbie
Customer Support Manager
Absolutely great service from motocaddy…
Absolutely great service from motocaddy Cameron sorted me the spare part that I needed
7 maja 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good Afternoon Darren, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Cameron in Customer Support and the Motocaddy Management Team.
Kind regards
Debbie
Customer Support Manager
Top level service
I had an issue with a Motocaddy product, it was just one of those things that can happen in production. This is where Motocaddy and the supplier stepped up. Motocaddy contacted the supplier on Tuesday to say they will send a replacement. The replacement arrived today(Thursday), top service from a quality product. Well done folks at Motocaddy.
7 maja 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good Afternoon Brian, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Alison in Customer Support who processed the replacement and the Motocaddy Management Team.
Kind regards
Debbie
Customer Support Manager
Great service from Motocaddy as always
Great service from Motocaddy as always
Bethany was fantastic to deal with and helped with my issue
7 maja 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good Afternoon Ian, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Bethany in Customer Support and the Motocaddy Management Team.
Kind regards
Debbie
Customer Support Manager
Excellent customer service
Excellent customer service. Beth was amazing! Knowledgeable friendly and went above and beyond.
Will definitely be a frequent customer
Thank you
5 maja 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good Morning Danielle, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Beth in Customer Support and the Motocaddy Management Team.
Kind regards
Debbie
Customer Support Manager
Excellent customer service provided by Bethany
Excellent customer service provided by Bethany. Design issues identified with the dry series cart bag. Whilst Bethany does not control product development, she tried hard to find a workaround. Thank you Bethany.
6 maja 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good Morning Paul, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Bethany in Customer Support and the Motocaddy Management Team.
Kind regards
Debbie
Customer Support Manager
Bought a replacement battery for my m7…
Bought a replacement battery for my m7 remote trolley.
The couriers (UPS) messed up, but I liaised with Cameron McGillycuddy in Motocaddy customer services. He was amazing & sorted the issue out swiftly
6 maja 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good Morning Chris, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Cameron in Customer Support and the Motocaddy Management Team.
Kind regards
Debbie
Customer Support Manager
Elendig vogn
Elendig vogn, ingen opdateringer til skærm/baneguide, flere år siden min hjemmebane blev lavet om og den kører stadig på det gamle….
Ingen hjælp at hente ved forhandleren ( golfexperten )
Spild af penge og købe den med baneguide, faktisk ubrugelig og bruges kun som almindelig elvogn nu.
4 kwietnia 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good morning,
Thank you for supplying the requested information.
I am very sorry to hear about the issues you have experienced with your Motocaddy trolley.
I have now forwarded your details to Motocaddy EMEA, who will be in contact with the Motocaddy distributor in Denmark.
Kind regards,
Debbie Bays
Customer Support Manager UK
Translation:
Godmorgen,
Tak fordi du sendte de ønskede oplysninger.
Jeg er meget ked af at høre om de problemer, du har oplevet med din Motocaddy trolley.
Jeg har nu videresendt dine oplysninger til Motocaddy EMEA, som vil kontakte Motocaddy-distributøren i Danmark.
Med venlig hilsen
Debbie Bays
Customer Support Manager UK
I had an issue with a brand-new…
I had an issue with a brand-new Motocaddy trolley which unfortunately failed on its first use. The initial situation was frustrating, but Alex from Motocaddy handled the case very well.
He responded quickly, understood the issue, and helped get the matter resolved without unnecessary delay. He also followed up properly and offered a fair gesture afterwards, which I appreciated.
Good customer service makes a real difference when something goes wrong, and Alex dealt with my case in a professional and helpful way.
Thank you, Alex.
30 kwietnia 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good Afternoon , thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Alex in Customer Support and the Motocaddy Management Team.
Kind regards
Debbie
Customer Support Manager
80 year old can now walk 18 holes...
I am an 80 year old that was finding it difficult to push a cart even nine holes. I have used the Motocaddy six times and was able to comfortably walk 18-holes each time. It works fantastic and the only issue is a poor GPS signal on the course we've been playing causing the information to reset several times each round, but that's not Motocaddy's issue. A fantastic product!
4 maja 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good Afternoon John , thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to the Management and Product Development Team.
Kind regards
Debbie
Customer Support Manager
I had a small issue with an accessory
I had a small issue with an accessory, so I wrote an email to Motocaddy. They responded straight away, and have said they will send a replacement item under warranty.
They also apologised for the small issue.
Excellent customer service, and I have told them that as well.
The person I dealt with was Gordana Rado
4 maja 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good Afternoon Guy , thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Gordana in Customer Support and the Motocaddy Management Team.
Kind regards
Debbie
Customer Support Manager
Aaliyah helped greatly resolving a…
Aaliyah helped greatly resolving a number of problems l had with my golf trolley by arranging a replacement.
1 maja 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good Afternoon Philip, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Aaliyah in Customer Support and the Motocaddy Management Team.
Kind regards
Debbie
Customer Support Manager
I was so impressed with Aaliyah and her…
I was so impressed with Aaliyah and her response to problems with my delivery. She responded immediately to my email after my package was returned by DHL, and arranged for it to be redelivered. She took on the responsibility of explaining to DHL my delivery requests and the package was duly delivered without any further issue. Aaliyah’s sunny demeanour and thoroughness meant what could have been an unsavoury experience into a minor blip. I hope that Motocaddy appreciates what a gem they have working for them. Thank you.
30 kwietnia 2026
Opinia niezależna
Odpowiedź od Motocaddy
Good Morning Terry, thank you so much for your kind feedback. We are delighted you are happy with your Motocaddy experience. I have passed this review on to Aaliyah in Customer Support and the Motocaddy Management Team.
Kind regards
Debbie
Customer Support Manager
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.