They were very efficient. We contacted them late having been let down by another company. The glazier arrived within 90 minutes and completed the work to make the property secure. The work was then co... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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Couldn’t be happier with the service from Montrose Glass! From the very first call, the team was friendly, professional, and made the whole process stress-free. They replaced my glass panel and f... Zobacz więcej
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We wanted a cat flap fitted into a glass french door before we went away holiday and it was a very tight turnaround. Montrose glass delivered a great service and it was fitted in time. Friendy but pr... Zobacz więcej
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The glazier came and made a very good job of fitting new glass into my landing window. However, having told him that I needed my main bedroom window not to open to its maximum each time by itself, he... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Montrose Glass was formed in 2012 with the specific aim to deliver a cost-effective, professional, high-quality glazing service. We are a family run business with a team who has more than 20 years’ experience in the glazing industry, so you can always speak to a glazing expert directly for instant quotations and free advice. Montrose Glass is fully accredited and work to British Standards (ISO 9001/ISO 45001). We are also accredited in the safe contractor scheme, so you can rest assured of quality control with all of our works and procedures. As a safe contractor, we only employ highly qualified, experienced, professional and trustworthy glaziers. All our own glazing vans are fully stocked with the most common types of single glazing glass that we can cut on site. This means we could fix your window in the first visit! We pride ourselves on carrying out all glass and glazing works to the highest standards and on our clear and concise communication with our customers.
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Zjednoczone Królestwo
- www.montroseglass.co.uk
4,7
Doskonała
966 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Not the best experience for me.
Having just moved into a new property I found myself unable to lock my patio door on the Friday evenibg before Christmas. I called Montose and explained the situation and immediately was told, over the phone, that it was the locking mechanism. Although they had someone out to secure the door within a few hours, the information that followed was incorrect. I was advised to not open the door as the locking mechanism would need to be replaced which on top of the emergency call out charge of almost £300 would total almost £1000. Turns out, when I got someone else round to look at it, it was the the door frame expanding and nothing to do with the mechanism. They never charged me for coming out and no work was needed as there is nothing wrong with the door or lock!
19 grudnia 2025
Odpowiedź od Montrose Glass
Thank you for your feedback.
We’re sorry to hear you were unhappy with the advice given at what we understand was a stressful time.
Our priority that evening was to secure your property quickly, which was achieved within a few hours. Our follow-up recommendation was based on the glazier’s assessment at the time. We apologise that this recommendation later proved not to be the correct solution.
We appreciate you sharing your experience and will take this on board to improve in the future.
Kind regards,
Jackie
Customer Care
Good glazing, poor tidying
We had two different glaziers - one to board the broken window and measure up, one to install a new one. The first was excellent, and the second did a good job of the job, but he left mess behind (and his hammer) which was a disappointment.
14 stycznia 2026
Odpowiedź od Montrose Glass
Thank you for your feedback and for highlighting the positive work carried out by our glaziers.
We’re pleased to hear you were happy with the boarding and the installation itself, but we’re sorry that the area was not left as tidy as it should have been. This is not the standard we aim to provide, and we apologise for the inconvenience — including the item left behind.
We appreciate you bringing this to our attention and will use your comments to reinforce our housekeeping standards with the team.
Kind regards,
Jackie
Customer Care
Great response after break in
Super quick, professional and helpful boarding up response after a break in. Would definitely use again.
16 stycznia 2026
Opinia niezależna
Odpowiedź od Montrose Glass
Thank you for taking the time to leave such a great review.
So glad to hear that we was able to help on this occasion.
Such a panic when these things happen, we aim to assist and make the process as simple and as stress free as we can.
Thanks again for using Montrose Glass and that you would use us again when needed in the future.
Jackie
Customer Care
Hugely disappointing
Made an emergency call for a damaged window and was assured that someone would be attending the following day, only to be called back very shortly after to say that this would now have to take place a week hence. In freezing conditions with a broken, unstable window. They made sure to take card details straight away, however. This I could accept, although I did feel slightly misled by advertising that they were able to undertake short notice visits. What made matters much worse was the fact that no-one turned up to fix the window on the day specified, there was no call or explanation as to why, and a text was received later to inform that the glazier had "mixed his work up". When I called Montrose Glass to complain about this I spoke to an unapologetic, dismissive sales rep who just kept repeating that it was human error and seemed irritated, snappy and put-out that I might be a little frustrated by the complete let-down and seeming lack of care. The whole experience would have been made much more bearable if the customer service had been even half way decent but this just compounded an already disappointing and stressful experience. This company are not customer focused, reliable and seem driven by profit. Avoid!
12 stycznia 2026
Opinia niezależna
Odpowiedź od Montrose Glass
Thank you for your review.
We have been unable to locate your details from the information provided, could you please contact our customer care team on 0800 888 6123 to discuss your experience in more detail.
Best wishes,
Jackie Customer Care
Brilliant service fitting my catflap
Brilliant service fitting my catflap, great communication, did exactly what they said, turned up on time to measure and fit. All team were friendly and very efficient. Measuring took 5 mins, fitting took 20mins. Cost £466 but well worth it for the standard of service.
15 stycznia 2026
Opinia niezależna
Odpowiedź od Montrose Glass
Thank you so much for leaving such a great review.
We really do appreciate hearing from customers that are happy with the high level of service we are able to offer.
It was a pleasure to be able to help on this occasion and we would be more than happy to help again when needed in the future.
Thanks again.
Jackie
Customer Care
Super fast call back and same day came…
Super fast call back and same day came to look at the window to measure it. Window fitted within a few days and really nice customer service! Thank you!
8 stycznia 2026
Odpowiedź od Montrose Glass
Thank you so much for leaving such a great review.
We really do appreciate hearing from customers that are happy with the high level of service we are able to offer.
It was a pleasure to be able to help on this occasion and we would be more than happy to help again when needed in the future.
Thanks again.
Jackie
Customer Care
Turned my frown upside down
The team at Montrose Glass turned my frown upside down.
From all the drama that led to me reaching out to Montrose Glass I was speedily reaching my wits end. I expected more people asking me complicated questions that I couldn't easily answer, and for all the um and ahing that is so prevalent.
Instead, I was delighted to receive an emailed quote, steady communication and updates, no pressure when I advised them that our insurers wanted to try something else first, and then as soon as the go ahead was given everything flowed so smoothly.
The guys showed up without any fuss and started work after checking with our warehouse guy that it was ok to proceed.
I enjoyed the no pressure approach, the open and supportive customer service, and the speed and precision of the engineers.
I would 100% recommend this business.
6 stycznia 2026
Opinia niezależna
Odpowiedź od Montrose Glass
Thank you so much for leaving such a great review Vicki.
We really do appreciate hearing from customers that are happy with the high level of service we are able to offer and would recommend us to others.
It was a pleasure to be able to help on this occasion and we would be more than happy to help again when needed in the future.
Thanks again.
Jackie
Customer Care
Great service on Boxing Day evening!
Our patio door shattered spontaneously on Boxing Day. Montrose Glass were able to find us a very helpful, friendly glazier within the 2 hour window promised. He was able to make the glass safe and advise on the shattered glass. Great service, especially at 7 pm on Boxing Day!
26 grudnia 2025
Odpowiedź od Montrose Glass
Thank you for taking the time to leave such a great review.
So glad to hear that we was able to help on this occasion.
Such a panic when these things happen, we aim to assist and make the process as simple and as stress free as we can.
Thanks again for using Montrose Glass and we will be happy to help if needed again in the future.
Jackie
Customer Care
I will definitely use this company again
The contact centre was friendly and helpful. My problem was dealt with very quickly. Prompt and efficient service. I will certainly use this company again.
2 stycznia 2026
Odpowiedź od Montrose Glass
Thank you for taking the time to leave such a highly rated review.
We pride ourselves on our efficient service and it is so nice to hear that you would use again if and when required.
Thanks again.
Jackie
Customer Care
Cat flap fitting
Easy to contact very quick to respond little hiccup on the ordering of all parts needed for cat flap which extended time to fit new glass but other than that very efficient
22 grudnia 2025
Odpowiedź od Montrose Glass
Thank you for taking the time to leave a positive review.
It’s always a pleasure to hear when customers are happy with the final outcome of our works.
Jackie
Customer Care
Odpowiedź od Montrose Glass
Thank you for taking the time to leave such a great review.
So glad to hear that we was able to help on this occasion.
Such a panic when these things happen, we aim to assist and make the process as simple and as stress free as we can.
Thanks again for using Montrose Glass and we will be happy to help if needed again in the future.
Jackie
Customer Care
Excellent service
Excellent service. Gus was extremely helpful and knowledgeable, keeping me informed throughout the process. The glass repair was completed quickly and the quality of work was great. Very happy with the service😊
29 grudnia 2025
Opinia niezależna
Odpowiedź od Montrose Glass
Thank you so much for leaving such a great review.
We really do appreciate hearing from customers that are happy with the high level of service we are able to offer.
It was a pleasure to be able to help on this occasion and we would be more than happy to help again when needed in the future.
Thanks again.
Jackie
Customer Care
Very good service
Very good service, glass is good 👍
Thanks to jamie and the team
30 grudnia 2025
Opinia niezależna
Odpowiedź od Montrose Glass
Thank you so much for leaving such a great review.
We really do appreciate hearing from customers that are happy with the high level of service we are able to offer and I have passed your thanks to Jamie and the team.
It was a pleasure to be able to help on this occasion and we would be more than happy to help again when needed in the future.
Thanks again.
Jackie
Customer Care
Have used this company before and have…
Have used this company before and have always been happy with the service I've received.
17 grudnia 2025
Odpowiedź od Montrose Glass
Thank you so much for leaving such a great review.
We really do appreciate hearing from customers that are happy with the high level of service we are able to offer.
Thanks again for using us again.
Jackie
Customer Care
Odpowiedź od Montrose Glass
Thank you for taking the time to leave such a positive review.
We pride ourselves on the high level of customer service that we are able to provide.
Thanks again.
Jackie
Customer Care
Odpowiedź od Montrose Glass
Thank you so much for leaving such a great review.
We really do appreciate hearing from customers that are happy with the high level of service we are able to offer.
Thanks again.
Jackie
Customer Care
Excellent experience with Montrose…
Excellent experience with Montrose Glass. Efficient and helpful in organising the order. Excellent glass fitters and the work is great. Highly recommended.
11 grudnia 2025
Odpowiedź od Montrose Glass
Thank you so much for leaving such a great review.
We really do appreciate hearing from customers that are happy with the high level of service we are able to offer and would recommend us to others.
It was a pleasure to be able to help on this occasion and we would be more than happy to help again when needed in the future.
Thanks again.
Jackie
Customer Care
Odpowiedź od Montrose Glass
Thank you for taking the time to leave such a positive review.
We pride ourselves on the high level of customer service that we are able to provide.
Thanks again.
Jackie
Customer Care
Odpowiedź od Montrose Glass
Thank you for taking the time to leave such a positive review.
We pride ourselves on the high level of customer service that we are able to provide.
Thanks again.
Jackie
Customer Care
Booking was very simple and work was of…
Booking was very simple and work was of good quality . The reason for the 4 stars is because I was told I would be notified of their arrival 20 minutes prior but I asked to be given half an hour as I don’t live at the address but after waiting I contacted the company who said they didn’t have a record of the notification and the job had already been completed, luckily my nephew was at the property as the owner did not speak English and has a learning disability so would not have been able to deal with them.
12 grudnia 2025
Odpowiedź od Montrose Glass
Thank you for your review and your feedback.
This has been passed over to our operations team.
Kind regards,
Jackie
Customer Care
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