The response was very quick, they made the window safe after my break-in. They were quick to measure up and fitted my new window within days. The guy who came out was very pleasant and I'll definitely... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
From start to finish the customer service was excellent. They responded on the day I telephoned them and the new double glazed unit was made and fitted within 3 days. I was kept informed at all stages... Zobacz więcej
Reakcja na opinię
From 1st call to getting work completed.. this firm is awesome! Gary took call & booked me in & then kept me updated with timings/costs etc. Met Sean &team for assessment meeting ; got costings within... Zobacz więcej
Reakcja na opinię
Good customer service- Jamie answered the initial call and secured a good price for me that match local competitors. The glazier was skilled, professional and friendly. Thank you
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Montrose Glass was formed in 2012 with the specific aim to deliver a cost-effective, professional, high-quality glazing service. We are a family run business with a team who has more than 20 years’ experience in the glazing industry, so you can always speak to a glazing expert directly for instant quotations and free advice. Montrose Glass is fully accredited and work to British Standards (ISO 9001/ISO 45001). We are also accredited in the safe contractor scheme, so you can rest assured of quality control with all of our works and procedures. As a safe contractor, we only employ highly qualified, experienced, professional and trustworthy glaziers. All our own glazing vans are fully stocked with the most common types of single glazing glass that we can cut on site. This means we could fix your window in the first visit! We pride ourselves on carrying out all glass and glazing works to the highest standards and on our clear and concise communication with our customers.
Dane kontaktowe
Zjednoczone Królestwo
- www.montroseglass.co.uk
4,7
Doskonała
906 recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Shockingly expensive for the work that…
Shockingly expensive for the work that was carried out
7 kwietnia 2026
Odpowiedź od Montrose Glass
Thank you for taking the time to leave such a positive review.
We pride ourselves on the high level of customer service that we are able to provide.
Thanks again.
Jackie
Customer Care
Odpowiedź od Montrose Glass
Thank you for taking the time to leave your feedback we really do appreciate it.
Thanks again
Jackie
Customer Care
Efficient and Effective Service
24 kwietnia 2026
Odpowiedź od Montrose Glass
Thank you for taking the time to leave a positive review.
It’s always a pleasure to hear when customers are happy with the final outcome of our works.
Jackie
Customer Care
Replacing a patio door
Good customer service- Jamie answered the initial call and secured a good price for me that match local competitors. The glazier was skilled, professional and friendly.
Thank you
24 kwietnia 2026
Odpowiedź od Montrose Glass
Thank you so much for leaving such a great review.
We really do appreciate hearing from customers that are happy with the high level of service we are able to offer.
It was a pleasure to be able to help on this occasion and we would be more than happy to help again when needed in the future.
Thanks again.
Jackie
Customer Care
The response was very quick
The response was very quick, they made the window safe after my break-in. They were quick to measure up and fitted my new window within days. The guy who came out was very pleasant and I'll definitely be recommending this company again. Thank you
13 kwietnia 2026
Odpowiedź od Montrose Glass
Thank you for taking the time to leave such a great review.
So glad to hear that we was able to help on this occasion.
Such a panic when these things happen, we aim to assist and make the process as simple and as stress free as we can.
Thanks again for using Montrose Glass and we will be happy to help if needed again in the future.
Jackie
Customer Care
Communication was prompt and clear
Communication was prompt and clear. Cat flap was fitted neatly and efficiently, at the time specified. Very happy with the service and would be happy to use again!
21 kwietnia 2026
Odpowiedź od Montrose Glass
Thank you for taking the time to leave such a highly rated review.
We pride ourselves on our efficient service and it is so nice to hear that you would use again if and when required.
Thanks again.
Jackie
Customer Care
Very speedy and left the room very tidy
Very speedy explained what he was going to do to exchange hinges on the window .He left the room very clean after wards thank you
14 kwietnia 2026
Odpowiedź od Montrose Glass
Thank you for taking the time to leave a positive review.
It’s always a pleasure to hear when customers are happy with the final outcome of our works.
Jackie
Customer Care
Absolute rip off, never use.
Absolute rip off, Would recommend no one use this company. Had my building broken into had to get emergency board fitted to the window, and obviously then needed replacement glass, which came about two weeks later. Given that the window was effectively a transom widow with no opening (300x1400mm) total cost for this £525.00.Disgracful!! Seriously would not recommend this company or if you do make sure you get everything in writing first. I feel they took advantage of the situation I was in, needing to secure my building and loaded up the costs.
1 kwietnia 2026
Odpowiedź od Montrose Glass
We are sorry that you have left us a one star review.
We have reviewed your comments and the works carried out.
We believe we provided a very professional service in response to your needs. We fully advised you of our exact costs and you confirmed that you were happy for us to assist you on that basis.
We attended your premises and secured the property providing you with peace of mind following the terrible break in you experienced. We then had the replacement glass manufactured and fitted within our promised time frame.
We ensure all our work is carried out to the highest professional standards and unlike many companies fully guarantee or work. All our prices are fully transparent and provided before any work is undertaken.
Should you wish to discuss this further please contact our office on 0800 888 6123.
Jackie
Customer Care
Excellent service at very competitive…
Excellent service at very competitive pricing. Clarke who measured and fitted the window was outstanding
15 kwietnia 2026
Odpowiedź od Montrose Glass
Thank you so much for leaving such a great review.
We really do appreciate hearing from customers that are happy with the high level of service we are able to offer.
It was a pleasure to be able to help on this occasion and we would be more than happy to help again when needed in the future.
Thanks again.
Jackie
Customer Care
Emergency Glass Replacement
From start to finish the customer service was excellent. They responded on the day I telephoned them and the new double glazed unit was made and fitted within 3 days. I was kept informed at all stages and dealt with courtesy and understanding....a rarity these days.
30 marca 2026
Odpowiedź od Montrose Glass
Thank you so much for leaving such a great review.
We really do appreciate hearing from customers that are happy with the high level of service we are able to offer.
It was a pleasure to be able to help on this occasion and we would be more than happy to help again when needed in the future.
Thanks again.
Jackie
Customer Care
The man was very good fixed the patio…
The man was very good fixed the patio doors and gave us some practical advice
14 kwietnia 2026
Odpowiedź od Montrose Glass
Thank you for taking the time to leave a positive review.
It’s always a pleasure to hear when customers are happy with the final outcome of our works.
Jackie
Customer Care
Shaun was excellent
14 kwietnia 2026
Odpowiedź od Montrose Glass
Thank you for taking the time to leave such a positive review.
We pride ourselves on the high level of customer service that we are able to provide.
Thanks again.
Jackie
Customer Care
Very professional and very quick clean…
Very professional and very quick clean and tidy
14 kwietnia 2026
Odpowiedź od Montrose Glass
Thank you for taking the time to leave a positive review.
It’s always a pleasure to hear when customers are happy with the final outcome of our works.
Jackie
Customer Care
Odpowiedź od Montrose Glass
Thank you for taking the time to leave a positive review.
It’s always a pleasure to hear when customers and especially their cats are happy with the final outcome of our work.
Jackie
Customer Care
Odpowiedź od Montrose Glass
Thank you for taking the time to leave such a highly rated review.
We pride ourselves on our efficient service and it is so nice to hear that you would use again if and when required.
Thanks again.
Jackie
Customer Care
Great company, great experience
Really helpful from the first call. We are a contractor and not the resident of where the glass needed replacing. A team went out the same day as the call which was a Friday and the job was fully complete by the Monday when they gave us a timeline of a week. Really professional all the way through. Easy to work with. We will definitely use them again if we need them.
1 kwietnia 2026
Odpowiedź od Montrose Glass
Thank you so much for leaving such a great review.
We really do appreciate hearing from customers that are happy with the high level of service we are able to offer and would recommend us to others.
It was a pleasure to be able to help on this occasion and we would be more than happy to help again when needed in the future.
Thanks again.
Maggie
Customer Care
On time, fair price, great job!
On time, fair price, quality job, very clean and tidy, helped clear up broken glass around the area, lovely people!
2 kwietnia 2026
Odpowiedź od Montrose Glass
Thank you for taking the time to leave a positive review.
It’s always a pleasure to hear when customers are happy with the final outcome of our works.
Maggie
Customer Care
Very good service and very nice and…
Very good service and very nice and polite young man who carried out the work.
1 kwietnia 2026
Odpowiedź od Montrose Glass
Thank you for taking the time to leave such a highly rated review.
We pride ourselves on our efficient service and we would be more than happy to help again when needed in the future.
Thanks again.
Maggie
Customer Care
I am 90 years old with cancer and…
I am 90 years old with cancer and angina my wife is 89 with Alzheimer’s she tried to close window with handle in wrong position window came out of track and would not close your chap came for 17 minutes and closed it my problem is being charged 51% of a months pension for the work why can’t you not assess the customer and distress they are in and charge accordingly on a sliding scale I find this disgusting
28 marca 2026
Odpowiedź od Montrose Glass
We’re very sorry to hear about your experience and understand this was a distressing situation for you both.
A quotation was provided prior to attendance, and a discount was applied in line with the time taken to complete the work. Our pricing reflects the call-out, time, and expertise involved, and we always aim to be fair.
We appreciate your feedback and will take it into consideration.
Please feel free to contact us on 0800 888 6123 if you would like to discuss this further.
Jackie
Customer Care
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.