Mitsis Hotels Recenzje 

In augustus ‘23 een week bij Mitsis Norida Beach Resort (Kos) geweest. Het viel ons een beetje tegen. Geen vijf sterren waard. Hooguit drie sterren. Kamers waren sterk verouderd en hadden veel mankementen (kozijn lag los, kussens stoelen waren weg, overal mieren, etc.). Bijkomend nadeel was dat ons huisje het verst verwijderd was van het hotel. Elke dag meerdere keren de heuvel op en af was erg zwaar en vermoeiend. Het eten (buffet) was matig tot redelijk. In de a-la-cart restaurants was nooit plek (weken vooraf al vol met reserveringen). Het zwembad was prima. Wel was het water de eerste dagen verschrikkelijk koud. En de laatste dagen liepen er ineens overijverige zwembadmeesters rond. Zelfs op het rand van zwembad zitten mocht ineens niet meer.

The reception staff were awful. It’s a big hotel, with hundreds of guests, and you just get treated like you’re in their way.
The hotel is billed as 5 star, I wouldn’t give it 3, it’s under average. The rooms are tired, bathrooms desperately in need of renovation, and not serviced properly. On a fair note, some of the guests don’t help, as the road to breakfast in the morning was littered with the night befores drinks bottles/glasses/.
The staff in the dining room were end of season plain bad tempered. One waiter just about broke my glass with the wine bottle, purely because I dared to ask for another glass of wine. As for a second coffee in the morning, no chance. The staff are well versed at pretending not to notice you. I’m 5’10” tall - how could the waitress not see me every time her gaze came my way?
I would seriously recommend to anyone reading this, to look further on the internet for another hotel, don’t set yourself up the the disappointment we experienced.

Dejlig beliggenhed (Mitsis Grand Hotel) god service overalt på hotellet. Meget lækker mad især på de små restauranter. Dejlig altan med flot udsigt. Begge pools var med havvand og ikke fyldt med klor. Rent overalt og håndklædeservice fungerede godt - det var nemt da det foregik på værelset. Vi kommer igen…

Mitis Rodeos village spa hotel.
Hospitality of staff
During our stay we had to ask to have coffee and very rarely would the staff offer more. We would ask for juice. One of the waitress was very rude and said we have to wait and can not help our self to drinks. Bearing in mind that we paid for all inclusive but had to wait to be served tea and coffee, and was not able to access this ourselves.
Al carte restaurant were all booked up, In 10 days we only managed to get one booking.
Pool cleanliness, jetting machine was being used whilst guest were resting after their breakfast. T&c stated pool opened at 8am, this was not the case there was staff cleaning the pool and jet washing where people were sitting on their sunloungers.
Beach bar, inappropriate music being played, obsenatities being blasted out full volume in front children.
Drinks served in paper cups, and cocktails were not presented in any way at all in the day only in paper cups. Glasses were use during evening, but presatation was bland.
Apartment we booked superior bungalows and highlighted this to the manager who said we need to take this up with our agent. We found out from staff the hotel had over booked 50 apartments and some guests had to stay in other hotels around the area.
The only good experience was fridge was filled with plenty of drinks
Pool bar waiter, julious, a very experienced man who was very welcoming towards guests and would take time to chat.
Towel changing avaliablity everyday by the pool was a good service.

Mitsis Alila

Prior to arriving to this hotel they was in constant communication to reassure us that the fires wouldn’t hinder anything we was looking to do on the island / hotel. Up on arrival they’re extremely helpful and welcoming , even just walking to and from your room every member of staff will greet you. It was my partners birthday out there and they did everything they could to ensure we had a great day , recommended beach bars for the day and nice restaurants outside the hotel , made sure that the balloons cake drinks etc that was asked for our room at a specific time and they wasn’t a second late , I even tried to take the balloons off them at the door but they insisted to come in and rearrange / decorate the room. The entertainment is good especially the passengers , the evening bar could do with a few extra staff just so drinks could be a little quicker. The pool bar could do with a sign as everyone seemed to use the beach bar but once we found the pool bar no one seemed to use it due to not being sure of where it is. We had a waiter called Mike who was absolutely excellent , nothing was too much to ask for , always got the order right and was always up for sparing a minute or two to have a chat he certainly helped make our stay very enjoyable. The champagne bar is great for a pre dinner drink , Magda who works in there a majority of the nights is impeccable she always has a smile and great energy from the start of her shift to the end , on the nights Magda wasn’t there (1 or 2 days) you could really tell as the service did take a dip becoming slower and a little flat. If you are considering staying here then be sure to book your hotel restaurants in advance as you won’t get in to any of them if you try when you get there.

My only downfall with this hotel is that during the day the pool vibe is slightly flat , it could do with a little bit of music . During aqua fit it’s the only time music is on and you can see a difference in the feel around the pool.

I never write reviews but this hotel deserves one really enjoyed my stay and would 110% stay again.

Uge 36 2023

Lige kommet hjem efter en uge på Grand hotel og sikke en skuffelse hotellet er nærmere et 3 stjernet og ikke i nærheden af et 5 stjernet hotel som de reklamerer med!..
Hotellet er virkelig slidt
maden er elendig og kan overhovedet ikke anbefales.

Falsely advertised as 5* it's more like a 3*, unhelpful staff, dirty hotel, brown water in rooms, ants in rooms, rubbish left around the hotel and not removed until late the following day. Dirty towels left outside room, food was average. Unhelpful customer service team.

Would not recommend Mitsis Summer Palace

The hotel complex at Kos offers a range of experiences from the shabby 'Family Hotel' to the much nicer Norida Hotel, and Summer Palace, where you can use the facilities if you complain or upgrade for a daily fee, which I recommend.

Op vakantie geweest in Mitsis la Vita beach hotel in Rhodos. Top hotel, prachtige ligging met uitzicht op zee. Super vriendelijk personeel en heerlijk ontbijt. Zeker aan te bevelen

We were staying at the hotel Mitsis Alila Resort and Spa. We really like it there, the hotel rooms are amazing and they offered good food. Staff are very friendly especially waiter Daria, she was very helpful and gave us great advice. We will definitely think of returning.

Just came back from mitsis summer palace last week. Fantastic newly refurbished hotel. I would like to thank the restaurant staff for their fantastic service especially Kamra who served us every day with great personality and beautiful smile. Also the two restaurant managers Simoz and Illios who had a chat with us every day and made us so welcome

Having stayed at the Mitsis Laguna last year in Crete, we decided to try Mitsis Alila, Rhodes this year. Mitsis never disappoints. The attention to detail is magnificent, as are the facilities, food and plethora of activities. But for us, what really makes Mitsis so special, is its people. I wish I could name them all, but a few real gems will stay in our hearts forever, simply for just being outstanding on so many levels:
Elena, Guest Relations
Evi, Maitre D
Nikos and George, the Ouzeri
Maria, the Champagne Bar
Nikos, the pool bar
The Omelette maker
All the chefs, who were so attentive to the needs of my son’s food requirements
Savvas,, head of the pool staff

We thank you for the most enjoyable holiday and we cannot wait to come again!

Super service og super beliggenhed. Kommer tilbage!!!

Vi boede på Mitsis Grand Rhodos by i uge 26 2023.
Rejsen var booket gennem Spies . Solgt som 5 Stjernet super luksus tur, vi var 16 personer heraf 6 børn fra 2 til 12.
Værelserne svar ikke noget særligt.
Vi havde all inklusive, buffeten var ikke noget særligt og slet ikke i nærheden f 5 stjerner.
Vi havde 6 børn med , vandet i poolen er pissekoldt og aldeles uegnet for børn, begge pools er så dybe at selv for høje voksne er der for dybt.
Vi vil aldrig besøge hotellet igen, det er fuldstændig uegnet for børnefamilier.

Amazing service, kind people and they provide everything you could possibly need!

6 dejlige restauranter samt buffet, mange lækre drinks der bliver lavet fra bunden af. På værelset er der morgenkåbe og tøfler køleskabet bliver fyldt op hver dag på badeværelset var der hårprodukter og cremer. Gratis solvognen på stranden. Meget søde og smilende som venlig personale. virkelig et dejligt hotel som varmt anbefales og vi helt sikkert vil besøge igen.

the best holiday hotel i’ve ever been on , all the staff are so pleasant , the hotel is beautiful , the staff are honestly amazing especiallyKiki , Thodoris, Basilis, Georgia the night time bar staff at the rhodes hotel , i want to say an extra thank you to them for making our experience much more pleasurable. definitely book with them you won’t regret it !!

Blue Domes. Food selection, room service and entertainment and poolside waiters are superb.

Sadly dining including Italian restaurants service is horrendous. It is table service albeit it all inclusive you need to get served at your dining or bar table. Sadly this is difficult and the service is so poor all night you have been treated well if served twice. The team in the restaurant do not smile and are also run off their feet again getting a refill is near impossible.

Would I recommend yes. Hoping the feedback helps improve the service

Mitsis Blue Domes, Kos.
We were originally booked into Mitsis family beach hotel, but just 2 days before our trip we were informed that due to a technical problem we were to be upgraded to Blue Domes.
We had a fantastic holiday, everything went perfectly from our booking in, to our final day.
Difficult to comment without feeling like an unpaid advert for Broadway but anyway here goes.
The room (111) was perfect overlooking the complex with a sea view. It had everything we required.
We have only had such good food on a buffet once before, all the meals had loads of very tasty varied choices, we can only give our compliments to the Chefs. The specialty restaurants we used were of a very high standard and made you feel really special.
All of the reception staff could not have been more helpful, each one great in their own way, impossible to chose a "best person".
Our main waiter who my wife thinks was named "Enaldo" and I think "Renaldo", seemed to anticipate our every need, he was quick, pleasant and efficient.
The buggy driver who took us to our room and drove us around at times, gave his name as George was such a very friendly pleasant guy, the other drivers were also nice but we did not get their names.
The cleaners were quick, efficient and again very pleasant.
Every staff member we had dealing with were efficient, pleasant and nothing seemed to be too much trouble, a special mention to the Bar staff and the guy who ran the American grab and go our favourite afternoon stack place.
We hired a car at the Hotel for the day which was a little expensive but was fully insured, again it just worked out exactly as we wanted.
We also had a day trip to a volcanic island from the Hotel a great day out and our only meal away from the Hotel.
The Hotel complex was clean, well laid out and stylishly decorated and appeared to run seamlessly, if one very minor negative comment was the lack of W/C on the restaurant/reception level, not a problem but would have been convenient.
The weather started a little cool, but improved with out getting too hot, if like us you prefer temp around 20 to 25 degs, this is the best time of the year.
All in all, this holiday has managed to equal our holiday in Egypt which we thought could not be done.
Thank you Mitsis Blue Domes for a wonderful holiday.

Just stayed in Mitsis Norida beach Kos. Beautiful resort lots of hard working staff. If you book anything in cash GET A RECEIPT! I paid for a 3 island cruise in cash at reception. On day of cruise they called me off the coach asking for payment, obviously I told them I had paid. I was questioned 3 times about it over a few days. I had booked late checkout through concierge on app which you have to pay on final day, it does not state if available. When I went to pay they said we couldn’t have it and we had to go and pack our things in few minutes and leave room as we were going on a last day trip. Don’t know a sort of revenge for payment problem. I paid for 3 trips and only was given 1 receipt. As I said the resort is beautiful and has a lot of hard working lovely staff. This event spoiled our stay we felt reception staff were different with us after event