Mitsis Hotels Recenzje 

Mitsis Village Rhodes hotel (5 stars) :
We arrived 01:30am on July 18no concierge meeting us , have to wait 30min for room keys and take our luggages ours self to room as recetpion didn't call any concierge again.

After arriving to room we found louds of ants running on floor after asking reception staff we been told its nature lol , their will send cleaners to clean it.
ANTS IN ROOM ALL HOLIDAYS , cleaners cleans floor, but their keep coming back.

Food is good, animation team doing good job keep you busy, but their walking arround and asking leave positive reviews on Google so don't trust Google reviews about hotel , their might not gonna be honest reviews.

Aqua Park on top of hill , most days its very WINDY and its too cold stay up and enjoy.

Location its about 1 hour from airport with private transfer longer with bus.

Hotel good for relaxing holidays as its no sellers walking arround hassle buy you something (like spa deals etc) it has plenty of shops arround hotel for souvenirs.

Beach its by hotel , but you need walk up to 10min over bridge cross street from main building or wait for van it can take 7 people's every 15min so if its a lot people's waiting you better off walking.

I am currently in Canvas by Mitsis Petit Palais. To start with, I paid for all inclusive holiday for 8nights. Our Jet2 flight was delayed at Stansted Airport for almost an hour so we got to our hotel very late(around past mid-night) To my surprise We're only welcome with 3 tiny sandwich with just 2apples and one banana unlike some hotels where there would still be some pizzas, buggers and unlimited drinks to chose from. Here comes our second night to have our shower after a day out at a close by beach. There NO water running in the bathroom. I escalated it to the receptionist but I was told "they were dealing with it and to give them few more minutes" Unfortunately, I was later told that we(myself and children) to come to the ground floor to have shower which we declined. Infact, their food is very limited, no much varieties to chose from. This is my worst experience ever since I have been going on holiday. I will never come back to this hotel and I will not recommend this hotel to any one.

Min kæreste og jeg var på Mitsis Hotel Family Village i 8 dage. Vi var meget skuffede over oplevelsen på dette hotel og følte at vi var blevet snydt online. Værelset er ganske fint og rengøringen er også helt fin. Personalet er generelt venlige og imødekommende, men så stopper det også her. Maden er det dårligste vi nogensinde har prøvet på et all inclusive hotel. Alt kød var helt tørt, grønsagerne var ikke friske, variationen af maden var virkelig mangelfuld. Der var næsten kun det samme hver eneste dag. Kvaliteten af maden var generelt virkelig dårlig. Vi endte med at spise ude det meste af tiden pga. maden selvom vi havde all inclusive inkluderet i opholdet. Dog var drikkevarerne helt fine. Vi synes både deres juice og drinks var gode. Faciliteterne på hotellet er også virkelig dårlige hvis man ikke er et barn. Til børn er der mange gode faciliteter, men til voksne er der stortset ingenting. Det eneste vi havde til rådighed var tennisbanen som var ok, men den kunne godt trænge til en opgradering da der var huller i hegnet. Animations teamet var vi også meget skuffede over. Vi synes der manglede entusiasme og bedre forklaringer af aktiviteterne. Udsigten er super flot på dette hotel pga. bjergene og vandet, men det blæser ekstremt meget nogen af dagene. Når vi solede ved poolen fik vi flere gange håndklæder og ting i hovedet. Det var ikke en rar oplevelse. Byen Kardamena som ligger tæt på hotellet hvor der kører en turistbus til er en rigtig hyggelig by som kan anbefales at besøge. De har også mange gode restauranter. Vi var også inde i Kos by som også kan anbefales, men dette hotel kan bestemt ikke anbefales. Der står på hjemmesiden at det er et 4 stjernet familiehotel og vi har før været på familiehoteller, men vi føler på ingen måde at dette hotel lever op til et 4-stjernet hotel.

amazing place and staff, special thank to Spyros and Dea

I have finally received a disappointing response from Mitsis Summer Palace about our experiences.
1. My Granddaughters jewellery was stolen from our room. Only access was the staff. Had to have been one of them. Mitsis response is “free upgrade on your next visit” - no thank you.
2. We had cockroaches in our room. We also had a very strong pungent smell like rotten eggs coming from the bathroom, ironically that’s where the cockroaches were found.
3. We got a late checkout and we were told by the manager to vacate an hour earlier than agreed with reception.
I wrote to Mitsis saying the jewellery was a Pandora charm and ring that has beeen taken, cost is relatively minor. However the principle is the same Mr illes (The manager) you have employed another which upset my granddaughter profusely.
They have written back to me and although apologised they do not accept anything. @guestrelationsmitsiser palace.
No upgrade needed as we won’t be back!!!!!

We stayed at Mitsis Alia at the beginning of July and, while it is visually appealing and modern, unfortunately the overall experience was disappointing due to a number of operational issues.

One of the biggest problems was a clear lack of staffing. There were not enough sunbeds available despite it not being peak summer season, and towels for the sunbeds were often unavailable in the mornings. The pool area was particularly under-resourced, with only one barman serving the sole pool bar and a single waiter/waitress attending an area of well over 100 sunbeds. On two days, the pool bar was closed entirely without any warning or alternative service being offered.

The swimming pools were another major concern. None of the pools, including the children's pool, appeared to be heated. The kids' pool was so cold that our three-year-old's lips regularly turned blue and he would be shivering, forcing him to get out after only short periods. We raised this with management during our stay, but no action was taken. Additionally, there were no shallow ends in any of the pools, which felt poorly suited to younger children.

For a family-oriented hotel, the children's facilities were disappointing. There were no children's menus, colouring activities, or other simple touches to cater for younger guests. The kids' club itself was just a small hut, and there was no formal sign-in process for children. We were also given no introduction to the staff, nor was there any effort to get to know our child before participation, which felt unprofessional from a safeguarding perspective. We chose not to use the kids club for these reasons. A positive was the covered play park.

The dining experience was average at best. The buffet was very generic, with little variety, and allergy information was not clearly displayed, meaning guests had to ask staff directly for details. At breakfast, we experienced a guest chain-smoking near our family table, which significantly impacted our meal. In the evenings, there were not enough tables available for guests wishing to watch the entertainment.

The hotel's infrastructure also struggled to cope with guest numbers. There were only two lifts serving the entire hotel, each with a capacity of eight people, and neither had air conditioning or ventilation, making them uncomfortable during busy periods. At pool level, there were only two toilets per gender, which was insufficient for the number of guests and they were not cleaned regularly.

Overall, this is a hotel that looks impressive on the surface, but it appears to be severely understaffed and lacking in the facilities and organisation needed to deliver a comfortable guest experience. With better staffing levels, improved maintenance, and greater attention to family-friendly services, it could be a much better destination. As it stands, we would not choose to return.

Vi bor lige nu på Mitsis Blue Domes Resort, og selvom stedet har mange kvaliteter, er der én væsentlig ting, som fuldstændig ødelægger oplevelsen for os: pooltemperaturen.
Resortet er flot, maden er god, og der er masser af faciliteter samt mange pools at vælge imellem. Personalet er generelt venligt, og omgivelserne er skønne. På papiret burde dette være en fantastisk ferie – især for børnefamilier.
Men vandet i samtlige pools er 3–4 grader for koldt. Det lyder måske ikke af meget, men i praksis betyder det, at hverken vi eller vores børn har lyst til at opholde os i vandet. Det er ellers netop poollivet, vi – som mange andre familier – er kommet for.
Det mest bemærkelsesværdige er, at der er masser af gæster på resortet, men kun en meget lille andel bruger reelt poolfaciliteterne. Når man taler med andre gæster, er meldingen den samme: vandet er simpelthen for koldt og lever slet ikke op til forventningerne. Selv børnebassinet er koldt, hvilket gør det endnu mere frustrerende for familier.
Vi har besøgt mange resorts gennem tiden og har aldrig oplevet noget lignende – heller ikke steder med lavere lufttemperatur end her. Her er vejret ellers fantastisk, hvilket kun gør kontrasten til det kolde vand endnu større.
Flere gæster har været i dialog med personalet om problemet. Desværre fortæller mange, at de mødes med et afvisende og til tider arrogant svar om, at temperaturen er fastsat, som den skal være.
For os er det så afgørende en del af ferieoplevelsen, at vi ikke vil vende tilbage – udelukkende på grund af pooltemperaturen. Det er ærgerligt, for potentialet er ellers stort.
Hvis du søger et resort, hvor poolen er centrum for afslapning og leg – især med børn – vil vi på det kraftigste fraråde dette sted.

Horrible. Terrible. I paid 880 Euro per night for 1 room. They took the full amount for 3 nights before we even saw the room !
It is at best a “bad 3 star”. Trying to leave and we arrived last night at 20h30. The room is awful, dirty and torn down also with black moldy things. I shared photos with Mitsis HQ. The drinking water is treated and not drinkable with strong iode taste. Plates and mug were not washed properly. We will contact EU authorities for ail to be tested.

We visited Mitsis Alila in Rhodes in June, this was our second visit after we visited in 2025.
Everything was absolutely superb, clean, comfortable, welcoming.

Last year was our first visit, the disabled facilities were exactly what we needed as my wife has reduced mobility. Room was fitted for my wife's needs, ramps for wheelcair were perfect and the staff were so eager to help.

Food was great especially in the a la carte restaurants, seafood saganaki and meatballs in tomato saude, the saues were both exceptional. If I was served only the sauce of these two dishes and warm bread I would have been more than happy.

Entertainment was very good in the evenings, special mention to "The Idols" performing brilliantly. Shaggy, Bob Marley, Abba, Rhianna,Wilson Picket and much more all performed to a great standard.
Our daughter insisted we sit front and center for their performance, they were so good we got my wife up from the wheelchair to dance. Absolute priceless memory!!!

All perosnnel were warm, friendly and welcoming with a special thank you to Mr Tasos (reservations), Calypso and Franco (pool), Christina, Georgina, (bar) George, Aris (restaurants).

Mr Savvas and Mrs Efi - absolute superstars, thank you for going beyond our expecttions and everything you did for us. If I was a hotelier I would certainly recruit them without a thought.

Thank you to all management and personnel and will see you again.

Review of Mitsis Selection Blue Domes
Reviewed 2 weeks ago
via mobile
Big THANKS Sebastian ,γιος μου Vangelis ,
( the new man MP) and Dimitris my dance partner, CHEF Panagiotis Naoum and ( γιος μου Nikos❤️) klevisa , (Alex and Leonardis beach bar),Gela
(Brothers Paulos , Ermes and their beautiful ladies)
Maria and Christina garden pool ( Jimmy,wife and daughters)
Thank you for the most magical experience
and most wonderful food and beautiful service 💗 Give our appreciation to your fantastic staff ❤️
Thank you so much for everything I hope to see you all soon ❤️ ❤️
Love you all ❤️❤️❤️❤️❤️Thank you (Mr Happy Gela )
Date of stay:
May 2026

We are currently staying at Mitsis Village Resort in Rhodes, and unfortunately our experience has been disappointing.

One of the main issues was during lunch. We ordered starters, but they arrived at exactly the same time as our main courses. When we mentioned this to the staff, we were told that there was not enough space in the kitchen to serve them separately. If that’s the case, then they should not be presented as starters at all.

Another frustrating experience was with the food outlets. At around 5:00 PM, we wanted to order a sandwich, but the souvlaki station was already closed. The resort app clearly stated that it would be open until 5:30 PM. When we pointed this out, the staff simply replied that they close at 5:00 PM regardless of what the app says. This kind of inconsistency is confusing for guests.

The hotel’s app advertises an afternoon tea with pastries and sweets, but this offering simply does not exist. We specifically asked about it and were told it isn’t available at all.

Please make sure the information in the app is accurate and up to date.

We also ordered a gyros sandwich. Considering we are in Greece, we were very surprised that it was served without tzatziki. A gyros without tzatziki feels incomplete and does not meet the expectations you would normally have when ordering this iconic Greek dish.

Overall, the food quality has been below expectations and dry also the lack of consistency in service and communication has made our stay less enjoyable than we had hoped.

Mitsis Ramira beach is een top hotel personeel is super lief vooral Rosa die de kamer schoonmaakt niks is haar te veel en Linda ook super is er wat het is zo opgelost eten prima ligging perfect in 1 woord geweldig. Als je er jaarlijks vanaf 2015 komt er soms 2 x dat zegt al genoeg.

Having been home a few days now after leaving the hotel (mitsis rodos village) early due to a multitude of things I’ve decided I do think it’s only fair to share our experience.
Upon arriving we were in awe - it’s definitely 5* aesthetically. We got given a free room upgrade. Not sure why but we didn’t complain.
We arrived late and had the late check in dinner. Which was served from 10pm to 4am.
The food was freezing cold, stale & covered in flys.
We hoped the next morning would be better. We arrived at breakfast to a huge Que of one in one out. When we eventually got in again food was cold stale & this time the fruit had mould over it. Tables were filthy so was the cutlery and glasses. Staff were extremely rude and it genuinely felt like a free for all. We noticed at this time the hotel was extremely busy. There wasn’t enough loungers by the pool to accommodate everyone staying and resulted in many arguments over the 3 days we stayed.
We ventured out to source food even though we’d paid all inclusive.
If you’re going with kids - there’s not life guards at all the pools. Every lounger was crammed in with very little room to move.
The food did not get any better over the course of the next few days.
We were also not pre warned about booking the alternative restaurants which we found out needed to be booked months in advance. We decided to tell reception we were leaving a day early and would only require the room until 3pm - even though I had paid upto the following day they tried to charge me a late check out fee of 40 euros. We requested collection from our room with our bags as there were 5million steps between us and the reception. No one arrived. We called reception repeatedly and no one answered. We ended up doing the walk with multiple bags and 2 small children. At no point did they try and ask if there was anything they could do to change our minds. They really didn’t care that our holiday had been ruined. I’d really avoid at all costs. Such a huge waste of money 😡

The hotel in Canvas by Mitsis in Belvedere is the worst hotel I’ve ever been. It looks nothing like in the picture, the hotel is very outdated and rundown. The food is very basic and when something runs out, they don’t replenish it. The only positive I can say about it that the staff are very nice.

we stayed at the mitsis rhodes village in greece
we had a lovely hoilday
mr arlan and his wife made our stay extra special
always smiled and made us feel welcomed
we travlled with my 2 year old granddauhgter and was taken good care

1067euro for 40hrs per week work in the Heraklion hotel, ONE OF THE WORST EMPLOYERS EVER! i am moving outside of Greece and i will never choose this hotel, the owner owns 28 hotels and still cant pay a decent salary!!! Wish the worst!

Habitué du Mitsis Summer Palace de Kos en Grèce, où j’avais déjà séjourné à deux reprises, je repars cette année avec une réelle déception.

Les points positifs existent. Le cadre est magnifique, avec une vue mer exceptionnelle et une superbe piscine à débordement. La literie est confortable, l’hôtel est propre, la qualité des produits est excellente, et le personnel reste globalement agréable malgré un manque évident de formation. Une mention particulière à Sotiria et Elena dont le professionnalisme, l’efficacité et la qualité de service ont réellement fait la différence.

Malheureusement, ces qualités sont largement ternies par une organisation générale très insuffisante.

Dès mon arrivée, j’ai subi plusieurs matinées sans eau, ce qui rendait les gestes les plus simples particulièrement compliqués. Impossible, par exemple, de me doucher après le sport avant le petit-déjeuner, ou même de gérer normalement les besoins du quotidien, ce qui est particulièrement gênant dans un hôtel de cette catégorie.

Deux soirs de suite, l’alarme incendie s’est déclenchée à plusieurs reprises sans réelle explication, ce qui reste préoccupant.

Dans les chambres, plusieurs dysfonctionnements se sont ajoutés. Minibar vide à l’arrivée dans l’une des chambres (absence d’eau potable) pour la première nuit, douche défectueuse, sèche-cheveux hors service dans la chambre 138, équipements vieillissants...Je remercie Sunweb pour sa réactivité après ma réclamation à mi-séjour, qui a permis certaines améliorations.

Le principal problème reste cependant l’organisation des repas servis à table, le midi comme le soir, dans le restaurant principal. Coordination très défaillante, commandes oubliées ou erronées, plats froids, attentes excessives et service souvent ingérable.

C’est particulièrement regrettable car la qualité des produits mérite mieux. Un buffet plus simple et pratique le midi serait probablement bien plus adapté, tandis qu’un service du soir plus resserré, avec quelques plats mieux maîtrisés et plus raffinés, permettrait réellement de valoriser le potentiel culinaire de l’établissement.

Même constat pour les cocktails. Attente excessive, erreurs fréquentes, et à deux reprises, des cocktails alcoolisés ont été servis à la place de boissons sans alcool, ce qui reste inquiétant.

En résumé : un hôtel avec un cadre exceptionnel, un fort potentiel et une excellente base, mais dont l’expérience est aujourd’hui trop pénalisée par de nombreux dysfonctionnements organisationnels.

C’est d’autant plus regrettable qu’avec une gestion mieux structurée, le Mitsis Summer Palace pourrait réellement être à la hauteur de son standing.

This was our second visit to Mitsis Messongi Beach and we were not disappointed. The hotel is clean and good value for money.
Irini checked us in on reception and was a source of information throughout our visit.
We had a beach front bungalow which was within 25m of the beach bar. The noise level was perfect as Georgia, Alessandro and Achilles ensured the music was not too loud. They and the lady preparing the food took time with everyone and made each day enjoyable. The bar is open 10-00- 18.00hrs daily and before and after that the sound of the beach is very relaxing.
In the main restaurant we were greeted like old friends by Panagiotis (Sous Maitre), Efitichia and Agis. Just watching and talking to them made you feel welcomed and part of a family. My 90 year old mother was admitted to hospital in the UK whilst we were there and their concern and attention was much appreciated
All of the staff mentioned are an absolute credit to the chain.
Our only gripe is noise from the pergola bar and the behaviour of other guests at night, but that was dealt with swiftly and quietly by the hotel.
Thank you for an amazing stay

Wij zijn in Mitsis Rinela Beach Resort & Spa in Kreta geweest.

Dit was een geweldige ervaring. We hadden eerst een kamer voor minder invalide gekregen maar toen we dit aangeven bij de receptie kregen we de volgende dag een update van kamer. Dit was heel fijn omdat we hier niet om gevraagd hadden,
Het hotel was zeer verzorgd. Elke dag had je iets anders aan het buffet om te eten. Als je aan het zwembad lag kwam er zelfs iemand langs voor je drinken te brengen. Ik voelde mij zeer vereerd.
Ook had je elke avond iets te doen. Ofwel waren er shows ofwel een live muziek band in de lobbybar.

Onze ervaring was geweldig en zouden zeker nog terug gaan.

In September I experienced a fall on the main stairway with no safety hand rail at Mitsis Alila in Rhodes Greece.
I sustained 2 fractured fingers and a broken hand and am currently receiving constant hospital treatment.
MItsis ignored my first attempt to contact them on my return to the UK.Upon the 2nd attempt they conveyed concern for my injuries and offered 50% off a further holiday which I refused.
They stressed on my response to their offer they complied with Greek safety rules.Apparently a main stairway with no safety applied is okay according to MItsis management.
I have tried to correspond further with MItsis but now they ignore my emails.
I would strongly advise any people visiting MItsis Hotels to take care on the marble stairways as any claim for potential negligence will be probably ignored.
I have nothing but praise for the MItsis staff but don’t expect much communication after an accidental issue if you book through a foreign booking agency.