I found the online booking process a bit confusing I arrived early and was offered a drink, staff very friendly, I had BEVERLY radiographer she was very friendly and very considerate and informa... Zobacz więcej
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I found the online booking process a bit confusing I arrived early and was offered a drink, staff very friendly, I had BEVERLY radiographer she was very friendly and very considerate and informa... Zobacz więcej
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I recommend it to everyone, especially those with claustrophobia or paralyzing anxiety. A very pleasant atmosphere!! I received the results quickly. I didn't have any problems. The clinic building... Zobacz więcej
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Kelly dealt with my whole booking process. She was great, caring, professional, friendly, knowledgeable and she did everything she said she would do including emailing me a link to the scans. The mri... Zobacz więcej
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I am very claustrophobic. From the moment of arrival I was put completely at ease. Superb experience for me.
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Medserena is a specialist provider of open and upright MRI scans. Our Open MRI scanners are beneficial to all patients who suffer with claustrophobia and have a fear of conventional, tunnel MRI systems. We accept referrals from both healthcare professionals and self-referrals. Payment by private health insurance, self-pay and NHS authorised funding are all accepted. We specialise in providing private MRI scans of the brain, spine, joints and pelvic region. Our Upright MRI system is unique in that it can image the whole spine, including the craniocervical junction (CCJ) in an upright position. In addition, our variPOSE™ technique (varying the pose through flexion, extension and rotation for the scan) allows us to thoroughly assess the effects of gravity and posture on joints and soft tissue. Established in 2011, Medserena currently has 2 UK MRI centres in London and Manchester.
114a Cromwell Rd, Kensington, SW7 4ES, London, Zjednoczone Królestwo
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 50% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Firstly met Emma on reception - great friendly and efficient welcome. Then into Belinda the radiographer. Really efficient and friendly too - keeps you informed all the way through.
Overall top class!

Odpowiedź od Medserena Upright MRI
Super facility and all staff were friendly, professional and very reassuring. Adam took time to explain clearly the whole procedure and everything went really smoothly for me.
Would highly recommend Medserena for anyone needing to access an open scanner.
It was worth the long and uncomfortable journey!
Results came through very quickly which was much appreciated.
Thank you to all.
Very good service. Very considerate and brilliant Radiographer, staff, reception staff and everyone was helpful in all respects.
Friendly and welcoming atmosphere. Medical staff were very good in explaining what the procedure entails. Consultant was brillient.
I felt very welcomed and encouraged at all times considering I am claustrophobic
Thank you to all of you
From arriving at reception i was greeted with a smile and asked if i wanted a drink. i was then asked to sit in the nice waiting room.
When the lady came to greet me for the scan she again smiled and took me to the changing room. after this she took me to the scanning room and went through what was going to happen and asked me regularly if i was ok and ready to go. during the scan she kept in contact telling me how long the next scan was. after the scan i was taken back to the changing room.
great service from the start. only negative is the price.
From the first contact by phone to saying goodbye after the mri, everything was perfect. I was nhs funded and was treated the exact same as a privately paying patient.
All the staff were absolutely fantastic when I went in for the mri the 2 male mri scanners where so good and me being a very anxious person I can honestly say I was calm. We were given tea, coffee and biscuits i had mine after the scan. The parking was easy we managed to park right outside the cafe next door. The place is also very very easy to find we came up from west midlands. I would tell anyone to go to medserena in Manchester. They truly are a 5⭐️ company.
The staff, reception were super helpful, I was made a drink and reassured of the process. Its such a nice place, easy to find and parking was easy. Thank you
I just wanted to say thank you to Maninder at Medserena London for her time and patience and kindness yesterday when I had my MRI scan.
I suffer with claustrophobia and anxiety and Maninder made me feel very calm and at ease, she explained everything that was going to happen and how long for etc - which was very helpful to me and I was so pleased to be able to have the MRI which I have been unable to have in a tunnel MRI machine.
She had a lovely manner and was very kind.
Thank you Maninder for your understanding and kindness
This was my 2nd time here and I was seen on time, and by a very lovely member of the team. She was understanding and mindful of the reason people are there, as a result of claustrophobia etc. Speaking to me during the scan and checking in. Everything was well explained.
All good and straight forward except I wasn’t offered a choice of program on the tv during the actual scan.
I become dizzy watching zooming in movement across a watery terrain - I wasn’t made aware that I could have watched something else.
Jane the lady who works on Reception was so kind and patient we were lost in Manchester she took the time to guide us she was also so kind when I finally arrived for the scan she helped make a very stressful day a lot easier THANK YOU SO MUCH.
The radiologist was also very kind and caring throughout the scan.
I’ve had several open scans here because of claustrophobia and have always been treated with great care and consideration for my condition. Would highly recommend.
From my booking everyone I spoke to was polite warm and helpful. From the young lady who arranged my appointment to the reception staff and radiographers all were warm welcoming and kind. The centre in Manchester was easy to get to it was immaculate bright and calm.
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