Another fantastic delivery, really well packaged, with cardboard and poly box, foil wrap and heat pack! Every fish and invert purchased has settled in and doing great. Were very helpful on the... Zobacz więcej
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Another 1st class delivery of cleanup crew and frags, I'm never disappointed with marine world aquatics, always well packed and heat pack still warm,all critters in perfect health and condition,I high... Zobacz więcej
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Online service was easy to use and corals are exactly what I wanted. Service was very quick as I ordered on the Tuesday evening and was delivered to Scotland Thursday afternoon. All packaged very wel... Zobacz więcej
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Ordered 5 strawberry crabs. 2 came near enough instantly which were packed perfect no issues. Waited about 3 weeks for the other 3 strawberry crabs, these were posted in -3 degree temperature an... Zobacz więcej
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Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
At Marine World Aquatics we stock range of salt water reef aquarium dry goods fish and corals for all reefers. We are the UK's no 1 leading aquatics retailer.
Dane kontaktowe
Buttershaw Lane , BD6 2DD, Bradford, Zjednoczone Królestwo
- 01874 416425
- info@marine-world.co.uk
- www.marine-world.co.uk
4,4
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471 recenzji
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Ordered 5 strawberry crabs
Ordered 5 strawberry crabs. 2 came near enough instantly which were packed perfect no issues. Waited about 3 weeks for the other 3 strawberry crabs, these were posted in -3 degree temperature and all came near enough frozen (DOA) contacted customer support same day. Got a response the day after saying if I would have dealt with the situation better I might have got a refund.
Told me they have some problems with parcels being left in vans overnight. That’s great when it’s freezing overnight.
No sorry nothing, just I should have dealt with it better.
23 listopada 2025
Opinia niezależna
Odpowiedź od Marine World Aquatics
Thank you for sharing your experience. We’re genuinely sorry to hear about the issues with your order. Receiving livestock DOA especially after a long wait is understandably disappointing. The delay occurred because these crabs are extremely rare, with no other UK outlets currently stocking them. We had exclusive availability, and customers were informed that new stock arrives only every 2–3 weeks depending on our suppliers.
Your first two crabs arrived quickly and in perfect condition, which is exactly how the process should work. We understand your frustration regarding the delay and the condition of the remaining three. We ship live animals year-round, but always subject to weather conditions, as their safety is our priority. We recently began using a new courier, and we suspect that parcels may have been loaded the night before and left outside a concern we are currently investigating with the courier as a matter of urgency.
However, temperatures on the day and evening of delivery were not at freezing levels, and the screenshot you sent showing –3°C was taken from your vehicle the day after the crabs were delivered. We also requested the required DOA evidence in line with our Terms & Conditions, which was not fully provided.
All our livestock is packed with the highest level of care, regardless of cost. Each shipment is sent in a 3-ply cardboard outer box with a polystyrene inner, fully heat-shielded and heat-packed. In particularly cold conditions, we also add additional packing materials and double heat packs to ensure the animals’ safety.
Plenty of choice
Plenty of choice, very knowledgeable staff, recommended especially if you're new to the hobby
21 listopada 2025
Opinia niezależna
Odpowiedź od Marine World Aquatics
Thank you so much for the lovely feedback! 😊
We’re really glad to hear you enjoyed the range of options and found our team helpful. It means a lot—especially knowing we could make things easier for someone new to the hobby.
If you ever need tips, recommendations, or have any questions as you explore further, we’re always happy to help! 🌟
Brought 2 starfish that they stated…
Brought 2 starfish that they stated were in stock (order MWA#11741), chased them a week later and they posted one out and refunded me by request for the other, expensive purchase with postage that I would not have bolthered with - If you do not have it dont take money for it.
I have not mailed the info@ box again, as they mailed me on Friday stating then use someone else basically, an LFS was what they actually put, followed by a sarcastic mail that just read - "Thousands of customers" - advice treat all customers well they are your future, thousands can become small numbers if you don't!
5 listopada 2025
Opinia niezależna
Odpowiedź od Marine World Aquatics
Thank you for taking the time to share your experience, and I’m very sorry for the frustration this order caused.
Regarding Order MWA#11741, the stock levels was our mistake, and we fully understand how disappointing it is to order two items only to learn later that one but we sell a lot stock and just because showing available doesn’t mean it was available at purchase time.
You ordered x2 starfish at very good price and very good £14.95 postage price included packagine.
We was sending x1 starfish then other at time when available at our cost no extra to you, it was your self what requested refund this was done instant!!!
I also want to sincerely apologise for the tone of the emails you received. That is not the level of service we aim to provide. Your feedback is important, and no customer should feel dismissed or spoken to sarcastically but we expect the same in return.
We value every customer whether one or thousands and we appreciate you highlighting this. Your experience matters, and we will use your feedback to improve both our stock accuracy and our customer service.
Odpowiedź od Marine World Aquatics
We truly appreciate your feedback. Delighted to hear the stock and delivery met your expectations.
Absolutely outstanding
Absolutely outstanding service with exceptional product and livestock, keep it up, please
7 listopada 2025
Opinia niezależna
Odpowiedź od Marine World Aquatics
Thank you so much for your kind words! We’re thrilled to hear you’re happy with our service and livestock. Your support means a lot to us — we’ll definitely keep striving to deliver the best every time!
Marine World - Superb
Marine World have a superb website, and this enabled me to make an informed decision about which marine fish would be compatible together. The marine fish were delivered in a sturdy box and they were all in a very healthy condition. I would definitely buy fish from them again and I have no hesitation in recommending them to others.
30 października 2025
Opinia niezależna
Odpowiedź od Marine World Aquatics
Thank you so much for your wonderful feedback! We’re delighted to hear that our website helped you make an informed choice and that your fish arrived healthy and happy. Our team takes great care to ensure every order is packed safely and that our customers have a smooth experience from start to finish. We truly appreciate your recommendation and look forward to serving you again soon!
Very well packed and all in good…
Very well packed and all in good condition
30 października 2025
Opinia niezależna
Odpowiedź od Marine World Aquatics
I really appreciate your feedback! I’m happy to know the items arrived safely and in good condition.
Animals were well packaged
Animals were well packaged. And delivered on time.
Excellent service
30 października 2025
Opinia niezależna
Odpowiedź od Marine World Aquatics
Thanks a lot for your kind words! We’re happy to know the animals reached you safely and on time. We really appreciate your trust in us!
Do a chargeback thru your bank and get full refund
First order , good apart from when they lie and say it will be dispatched on wednesday but takes 2 weeks to arri e, Second order. Three fish were dead I contacted them straight away.They would not Refund . I should have looked at the reviews And I shouldn't have ordered again, but I did the next order.Most of the livestock were dead
This company will not give you a refund
But you can get your money back, go onto your banking app or go to your bank and All you need to do is a charge back.It takes literally five minutes, Or you people that have not been happy with the service.As long as it's within four months , you can do a charge backon your card , and receive a full refund,
3 września 2025
Opinia niezależna
Odpowiedź od Marine World Aquatics
We’re very sorry to hear about your experience and the issues you’ve faced with your orders. That’s certainly not the level of service or quality we aim to provide.
We understand how disappointing it must be to receive livestock in poor condition. We’d like the opportunity to look into this further and make things right. Could you please contact us directly at [email/contact form] with your order details? This will help us review what happened and find a suitable resolution for you.
Thank you for taking the time to share your feedback — it helps us improve our service and ensure this doesn’t happen again.
Red tail filefish
Livestock came quick and well packaged its happy and healthy in my tank now 🙂
23 października 2025
Opinia niezależna
Odpowiedź od Marine World Aquatics
Thank you for your kind feedback. We’re delighted to hear that your livestock arrived promptly and in excellent condition. It’s wonderful to know they’ve settled in happily to your tank. We appreciate your support and look forward to serving you again.
Kind regards,
The MWA Team
Happy customer
It was a shame I didn't have everything in order, but overall, I was happy with the service and how my clean-up crew arrived well packaged. I will definitely be using MWA again.
23 października 2025
Opinia niezależna
Odpowiedź od Marine World Aquatics
Thank you for taking the time to share your feedback. We are pleased to hear that you were satisfied with our service and that your clean-up crew arrived in good condition. We appreciate your understanding regarding the order details and look forward to the opportunity to serve you again in the future.
Great service as always
Great service as always, the CUC I ordered was packed well and the items arrived safe and well. Comms was on par as I asked about delivery times and had an immediate response keep up the great service.
23 października 2025
Opinia niezależna
Odpowiedź od Marine World Aquatics
Thank you so much for your kind words! 😊 We’re really glad to hear your CUC arrived safely and that you were happy with our communication and service. We appreciate your support and look forward to serving you again soon!
Good service quick delivery service 👍
Good service quick delivery service 👍
4 października 2025
Opinia niezależna
Odpowiedź od Marine World Aquatics
Thank you for your kind words! We’re glad you were happy with our service and quick delivery. We look forward to serving you again
Very good service very fast well done
Very good service very fast well done
26 września 2025
Opinia niezależna
Odpowiedź od Marine World Aquatics
Thank you so much for your kind words! We’re glad to hear you were happy with our service. Fast and efficient service is what we aim for your feedback means a lot to us!
Big vatiety of livestock
Big vatiety of livestock. My parcel came in safe package all livestock are healthy so very happy with purchase. Looking forward to get some more soon in nesr future.
26 września 2025
Opinia niezależna
Odpowiedź od Marine World Aquatics
Thank you for your great feedback! We’re thrilled to hear that your parcel arrived safely and that all the livestock are healthy. We take pride in offering a wide variety and ensuring safe delivery. Looking forward to serving you again in the near future!
Great service
Short wait due to stock availability but that was not a problem. Urchins arrived very well packed and in great condition. Competitive pricing and reasonable delivery cost. Would definitely buy from again.
11 września 2025
Opinia niezależna
Odpowiedź od Marine World Aquatics
Thank you for your feedback! We’re glad to hear the urchins arrived in great condition and that you were happy with the pricing and delivery. We appreciate your patience and look forward to serving you again!
Great delivery experience
Ordered 3 turbo snails. Arrived in great condition and were lovely examples! Packaging was solid and was delivered in no time at all. I’ll be using these guys again, probably very soon!
11 września 2025
Opinia niezależna
Odpowiedź od Marine World Aquatics
Thank you for the great feedback! We’re thrilled the turbo snails arrived safely and that you’re happy with them. Looking forward to your next order see you again soon!
Arrived well within delivery time…
Arrived well within delivery time acclimated great and doing brilliant the following day
29 sierpnia 2025
Opinia niezależna
Odpowiedź od Marine World Aquatics
Thanks Natalie
Glad to here all went well🐟
marine fish
great service clear info given on the poly box well packaged clearly marked up
19 sierpnia 2025
Opinia niezależna
Odpowiedź od Marine World Aquatics
Thank you for your kind feedback! We’re glad to hear the poly box arrived well-packaged and clearly marked, and that the information provided was helpful. We appreciate your support and look forward to serving you again!
Excellent support and aftercare ,Thanks
Excellent support and aftercare ,Thanks
29 sierpnia 2025
Opinia niezależna
Odpowiedź od Marine World Aquatics
You’re very welcome! I’m glad to hear you’re satisfied with the support. If you ever have more questions or need help with anything else, feel free to reach out. Take care! 😊
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