I ordered 10.5 m2 of tumbled limestone slabs. On receiving the load and opening later on, found that 6 slabs had broken in transit, phoned immediately and was asked to take photo's for their recor... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Amazing staff! We didn’t quite order enough times and Hannah went above and behind to try and help us get them in time. Her problem solving skills were unmatched and she was the nicest customer servic... Zobacz więcej
I have been looking for my bathroom tiles in many stores, but only in Mandarin Stone did I find what I wanted, especially with the help of their Shoreditch team. The team helped me enormously to decid... Zobacz więcej
I couldn’t be happier with the service I received from the Mandarin Stone Fabrication team who helped me source and fabricate my marble vanity top and splashback. Sophia’s customer service was fir... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Mandarin Stone are one of the largest suppliers of natural stone tiles in the UK. With our first showroom opening in Bath back in 2000, we now have 16 inspirational tile showrooms across the UK. These are located in Bath, Bristol, Cambridge, Cardiff, Cheltenham, Exeter, Fulham Road, Harpenden, Harrogate, Marlow, Monmouth, Petersfield, Primrose Hill, Tunbridge Wells, Weybridge, and Wilmslow. We offer a range of high-quality and authentic tile collections suitable for walls and floors, including limestone, marble, porcelain, ceramic, and patterned tiles. From contemporary and traditional to bold and simple, our wall and floor tiles can be used to create a multitude of looks depending on your style. We love how each of our tiles are completely unique, all with varying finishes, colours and textures that can bring any space to life. Whilst many of our tiles are suitable for transforming indoor areas, we also stock a comprehensive selection of outdoor tiles that turn any garden or patio into a functional living space. Browse Mandarin Stone tiles online or visit your nearest showroom. Our showrooms offer unlimited interior inspiration, with appealing lifestyle and gallery displays to help you find your perfect tiles. For more information about our stone tile collections, get in touch today by calling +44 (0)1600 715444 or sending an email to info@mandarinstone.com.
Dane kontaktowe
Wonastow Road, NP25 5JA, Monmouth, Zjednoczone Królestwo
- 01600 715444
- info@mandarinstone.com
- www.mandarinstone.com
4,6
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 93% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
We visited the Wilmslow showroom for our bathroom
We visited the Wilmslow showroom for the first time to browse for our bathroom renovation and we were very impressed with our visit. The staff members were really welcoming and Mandy helped us choose the right tiles for our project. There is a wide range of options to choose from. The process of ordering was very smooth and we can’t wait to see how the tiles will look once the project is finished.
6 czerwca 2026
Opinia niezależna
Odpowiedź od Mandarin Stone
Hi Nur Thaj, thank you for your lovely review. We’re delighted to hear you enjoyed your first visit to our Wilmslow showroom and felt so welcomed by the team. It’s brilliant to know Mandy was able to help you choose the right tiles for your bathroom project. We’ll be sure to pass along your kind words. Best regards – MS
Beautiful tiles at a great price
Beautiful tiles at a great price. Quick and safe delivery too.
26 maja 2026
Odpowiedź od Mandarin Stone
Hi Julie, thank you for your 5* review. We hope you love your new tiles. Best regards – MS
Super helpful staff and great service
I found some amazing tiles at Mandarin Stone, really unusual and individual. Almost as soon as I had placed my order I changed it. I had an online chat with a real person, and arranged the new order. The refund from the change was sent through within a couple of days. A change in my bathroom design required more tiles to be sourced within the builder’s timeframe. I called the head office for help, they were great but the delivery schedule didn’t work so as plan B I called various showrooms and was able to get display samples from the Chelsea and Bath stores. The staff in both shops were wonderful and did all they could to help me out. In the end I got enough tiles and my bathroom looks great. All the Mandarin Stone staff I dealt with were knowledgeable and helpful, the whole company has real commitment to customer service.
I wish I had another bathroom so I could use Mandarin Stone again.
20 marca 2026
Odpowiedź od Mandarin Stone
Hi Pauline, It’s brilliant to hear that our teams across the UK were able to help you find a solution and keep your project on track. It’s wonderful to hear that your bathroom looks great and that the service you received made such a positive impression. We appreciate your kind words and hope to welcome you back in the future! Best regards – MS
I have had the most amazing experience…
I have had the most amazing experience ordering only. The tiles are absolutely gorgeous but not only that the customer service from the team is incredible. They have answered my emails in a heart beat and have really helped me with my queries. Ella S has been fantastic she has really helped me. I’m very thankful for her.
4 czerwca 2026
Opinia niezależna
Odpowiedź od Mandarin Stone
Hi Alis, thank you for your kind words. We’re thrilled to hear that Ella was such a help throughout the ordering process and quickly answered any questions you had. We’ll be sure to pass on your feedback to her. Best regards – MS
Really lovely and helpful customer…
Really lovely and helpful customer service, had a great chat with a lady who works there who recommended what floor tiles would complement my wall tiles. Everything came on time, no breakage that I’m aware of either. Results are stunning
14 maja 2026
Odpowiedź od Mandarin Stone
Hi Jasmine, it’s wonderful to know that you received such helpful advice when choosing your floor tiles. We’re delighted that the delivery process was smooth and that you love the result. Best regards – MS
Floor renovation success
Contacted for advice about care of my 20 year old Mandarin Stone limestone floor and purchased the recommended treatments - couldn't be more delighted with the result - Floor looks like new - so kind and helpful too about products for rust stains on outdoor tiles and mould treatments- yet to do those jobs but anticipate success!
15 maja 2026
Odpowiedź od Mandarin Stone
Hi Jane, it’s fantastic to hear that your limestone floor looks as good as new! We’re thrilled that our team could offer their advice and help you find the right products for your indoor and outdoor tiles. Best regards – MS
The staff at Mandarin Stone in Petersfield are very helpful and friendly
The staff at Mandarin Stone in Petersfield are so helpful and friendly. They go above and beyond in trying to accommodate what you are looking for and on my last visit kindly gifted me a few sample tiles for our kitchen window having placed a previous order with them. I would definitely recommend visiting them for any of your tiling requirements.
29 maja 2026
Opinia niezależna
Odpowiedź od Mandarin Stone
Hi there, we’re delighted to hear that the team at our Petersfield showroom went above and beyond to help you find the right tiles for your project. We appreciate your recommendation, and we’ll be sure to share your kind words with the team. Best regards – MS
We had a fantastic experience from the sales assistant and fantastic stock.
We had a fantastic experience in Mandarin Stone Store in Harpenden. Various tiles to choose from at different price points. The sales assistant Dee was particularly helpful! Thank you very much
31 maja 2026
Opinia niezależna
Odpowiedź od Mandarin Stone
Hi Jamie, it’s wonderful to know that you had a fantastic experience at our Harpenden showroom and that Dee was so helpful. We’ll be sure to pass on your kind words. Best regards – MS
Fabulous tiles
Easy veto order, a great selection and stunning tiles for use in our family bathroom, they look amazing.
13 maja 2026
Odpowiedź od Mandarin Stone
Hi Joy, we’re thrilled to hear that you found the ordering process easy and that your new tiles look stunning in your bathroom! Best regards – MS
Jakob Ash wood effect tiles
Ordered 80sqm of Jakob Ash wood effect tiles, the quality and print of tiles are some of the best I’ve seen compared to other shops. Delivery was also very quick received the tiles within 5 days. Overall 10/10
17 maja 2026
Odpowiedź od Mandarin Stone
Hi Mohammed, thank you for your fantastic review. It’s wonderful to hear that you were impressed with our Jakob Ash wood-effect tiles. We’re sure they look brilliant in your space! Best regards – MS
Damaged tiles delivered, not as seen on the website
Some of the tiles delivered broken and it took them a long time to reply to my email. Also the tiles I ordered do not look as impressive as the pictures they put on the website.My project was delayed because it took them forever to reply, still waiting for replacement tiles
7 maja 2026
Odpowiedź od Mandarin Stone
Thank you for your feedback. We are sorry to hear that you have been disappointed with your experience.
We regret that some of your tiles arrived damaged and understand the frustration this can cause when working to project deadlines. Whilst breakages in transit are fortunately rare, they can occasionally occur, and we always aim to resolve such issues as quickly as possible.
We were particularly concerned by your comments regarding communication, as our company policy is to respond to all customer emails within 24 hours. Having reviewed our records, we cannot identify any significant delays in our correspondence, although we appreciate that waiting for replacement stock can understandably feel frustrating when a project is ongoing.
Regarding the appearance of the tiles, we always endeavour to represent our products as accurately as possible through our photography. However, as many of our tiles are made from natural materials or feature significant variation in colour and texture, there can be differences between website images and the tiles received. For this reason, we always recommend viewing samples in your own home and lighting before placing larger orders wherever possible.
We understand your disappointment and are sorry that your experience has not met expectations. If you are still awaiting replacement tiles, please contact us directly with your order details so that we can review the current status and ensure the matter is progressed as quickly as possible.
Odpowiedź od Mandarin Stone
Hi Mateusz, thank you for your 5* review. It’s brilliant to hear that you had a great experience and love your new tiles. Best regards – MS
Our second order from mandarin stone…
Our second order from mandarin stone and we’re really impressed once again with the quality of the tiles. They look really beautiful and have transformed our kitchen.
10 maja 2026
Odpowiedź od Mandarin Stone
Hi Sarah, we’re delighted to hear that you placed a second order and that they have transformed your kitchen. We hope to welcome you back in the future. Best regards – MS
Great tiles great prices
Great tiles great prices, best selection I found and incredibly helpful staff
12 maja 2026
Odpowiedź od Mandarin Stone
Hi there, it’s brilliant to know that you had a great experience and that the team was able to help. Best regards – MS
Odpowiedź od Mandarin Stone
Thank you for your review. We’re very sorry to hear that some of the tiles arrived damaged in transit.
Where damages do occur, we are always happy to arrange replacement pieces as quickly as possible, or alternatively offer a credit where the affected tiles can still be utilised for cuts or wastage on site.
Please do let us know if there is anything further we can assist with.
Excellent company to buy from
Excellent company! Great products and customer service; definitely recommend them.
22 maja 2026
Opinia niezależna
Odpowiedź od Mandarin Stone
Hi James, we’re delighted that you had a great experience and appreciate your recommendation. Thank you for your kind feedback. Best regards – MS
Odpowiedź od Mandarin Stone
Thank you for taking the time to leave a review. We’re delighted you chose Mandarin Stone for your project.
Our deliveries are palletised to help protect the tiles in transit, and the delivery charges reflect the specialist handling and nationwide transport required for these orders. We do appreciate your feedback regarding the cost of delivery options and will ensure this is passed on to the relevant team.
Been in the Harrogate shop 3 times now
Been in the Harrogate shop 3 times now, each time ive dealt with someone different amd been really helpful woth projects ive got .. thankyou ☺️
2 maja 2026
Opinia niezależna
Odpowiedź od Mandarin Stone
Hi James, we’re thrilled to know that each time you visit our Harrogate showroom, the team has been so helpful with your projects. We appreciate your continued support. Best regards – MS
Odpowiedź od Mandarin Stone
Hi Will, it’s fantastic to hear you’re happy with the tiles and the customer service you received. Best regards – MS
Odpowiedź od Mandarin Stone
Hi Cindy, thank you for your review. We hope you love your new tiles. Best regards – MS
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.