Mandarin Stone Recenzje 

Great product and customer service was excellent

I've been assisted by, and bought from, the wonderful staff at the Bath showroom on a couple of occasions now and I just cannot sing their praises enough. Both of my projects have been small and yet the girls, Amy on the first occasion and Ligija on the second, couldn't have done enough for me. So helpful and informative and willing to put up with my inability to make a quick decision! I don't know if they receive commission, but if they do they would have got peanuts based on the size of my purchases, but it didn't matter, they still gave me all the time and energy and it's one of the reasons shopping at Madarin Stone is such a joy. The tiles are of course beautiful too! The Bath manager, a gentleman who's name I didn't get, was also super kind and helpful. Just excellent service all round and stunning products. Thank you!

Excellent company. We bought Classic Calacatta honed marble tiles from the Harrogate store for our bathroom floor and shower.We made several visits there to look at our options and to collect samples. On every occasion staff were exceptionally friendly, patient and offered good advice. We mainly spoke to Clare Cruise who was fantastic as we’re all other staff.
The tiles arrived on time with a very helpful driver who put the pallet straight into our garage.
The tiles are beautiful and were well priced as was the adhesive/ grout etc.
We needed one extra tile to finish our bathroom and got this delivered to the Harrogate store for us to collect saving a costly delivery charge.
Would highly recommend this company and store.
Great all round experience.

Lizzie and the team were very helpful in supplying for a domestic project over several months – quick to respond, flexible and reliable.

Celeste is a real credit to the company. Very good comms, excellent deal, prompt responses, care shown... and very glad we went to Mandarin Stone. Give them a try yourselves! (no I don't work there)))

Extremely helpful staff and always good advice. I have visited Harpenden and Monmouth showrooms and the outlet store in Monmouth. Everyone was great.

Great tiles delivered ahead of schedule, communicative staff, nice selection.

Great service, delivery and product. Competitive pricing versus other suppliers.

When I had a problem with my order (my fault) the office were extremely helpful and ensured the extras needed were added and delivered at the same time.

Further queries were dealt with quickly, efficiently and all staff were very friendly and helpful.

The tiles too are fabulous!

Highly personalised service and excellent professional advise from Jo A when selecting our tiles. She listened to all of our requirements and made suggestions of tiles that we loved. Delivery was timely - delayed upon our request. Delivery driver was friendly and very helpful. An excellent customer experience from start to finish and beautiful tiles for our home.

**THEY MAKE IT BOTH IMPOSSIBLE AND EXPENSIVE FOR YOU TO RETURN ANYTHING*

Mandarin Stone has good quality tiles and we are overall quite content with the service provided. BUT the process of returning unused tiles has left a sour taste behind, other customers ought to know about.

First, Mandarin Stone has a showroom in places, the one in London is at Primrose Hill. They have their main warehouse in Wales. You can get samples from london showroom but not much more.

Second, we ordered for two bathrooms and one water closet. A relatively large order. In some places we've had a bit too much, and in others we've quite a bit left. In total we have about 6 unopened boxes across the house.

In attempting to return these heavy tiles we are told (a) we have to return them to Wales(!) and (b) there is a 20% restocking charge! Almost a quarter of the price goes to administering the return. To say nothing of what it would cost to return incredibly heavy tiles to from London to Wales. The cost of all this is close to £400 - to return unopened boxes of tiles?

This is a very poor service for customers spending thousands of pounds with you.

Whilst I tried to explain all the above to people at Mandarin, no one was ultimately prepared to see the logic of not charging these disproportionate sums.

In short, order much less than you need and top up, do not attempt to be efficient by ordering more than you need, or accept any advice to do so. It would appear there's a neat business model behind it.

UPDATE: The poor and tone deaf reply brings this rating down to two stars.

The quality of the stone was excellent, albeit very expensive and the customer services and ordering process was very efficient throughout. Delivery was dreadful though. Young guy whovadmitted it was his last job of the day on a Friday refused to drive his van down our driveway, despite it being easily wide enough. As a result, myself and the two guys I had laying the stones had to carry our entire order of 64 slabs from kerbside 400m to my garden on one of the hottest days of the year. Very poor service indeed when you spend this much money.

We buy tiles from them regularly, and the team are always so helpful with any technical or style questions we have. Samples are sent quickly and safely, and tile quality is excellent.

Responsive, good value, timely delivery. Have shopped from them a few times and always a good experience

Great service. Quick delivery.
Quality products

Brilliant company and service. Role quality is great. Received a few cracked tiles. All tiles were replaced in a timely manner. Staff were very helpful. Would definitely recommend Mandarin Stone.

The tiles are brilliant! I have ordered previously and was extremely pleased. This time I had so many problems and inconvenience over several days with the delivery, I couldn't justifiably give more than three stars. However, everything was finally sorted and I have no complaints, and am very much looking forward to getting the tiles laid.

I've had an excellent experience with Mandarin Stone, and I can't recommend them highly enough. The quality of their products is outstanding, but what really sets them apart is their exceptional customer service.
A special thank you to Lizzie, who I always deal with. She has been absolutely fantastic from start to finish—friendly, knowledgeable, incredibly efficient, and always quick to respond. Nothing is ever too much trouble, and she consistently goes above and beyond to make the whole process smooth and stress-free.
It's rare to find someone who provides such genuinely exceptional customer service, and Lizzie is a real credit to Mandarin Stone. I wouldn't hesitate to recommend both Mandarin Stone and Lizzie to anyone looking for beautiful products backed by first-class service. Thank you!

Lovely quality porcelain tiles. They look great. All arrived intact with no chips / breakages. Nice delivery company.

One tip Mandarin Stone - would be great if your post sales service included recommended grouts, spacing for the tiles and layout suggestions. I picked gorgeous tiles and then let it down with how my builder set them up!

Dealing at point of order, scheduling two orders together, delivery was good. St Abois looks amazing. A few wall tiles were smashed but they are sending replacements straight away - great service and product.