Their customer service is top notch. Great communication and they very empathetic toward the issue that I have regarding the product got slightly damaged during postage. They offer me three options i... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I am not one to typically leave public reviews as I like to offer opportunities for companies to rectify their mistakes without impacting the reputation of their brand. However, I was incredibly disap... Zobacz więcej
The 3 bags ordered together were sent separately and took up to 2 months to arrive. Very bad quality product. Far too expensive for what it is. Hopeless return policy as customer ends up paying m... Zobacz więcej
I absolutely love this brand of makeup bags! I ordered one and the colour is perfect, while the quality is amazing. The way the zip opens the bag out fully makes it so practical — all of my makeup sta... Zobacz więcej
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 70% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Very good quality and leather material
Very good quality and leather material. Holds so many products and can use it for either skincare or makeup products and very handy for a travel size bag to take on holiday! I would definitely recommend this product and purchase again!
Great product, great team👍🏼
The SALY makeup travel bag is so pretty and super functional! Great design & great size! The customer service team were really helpful and responsive when I emailed them about some concerns I had.
Great product, even better customer service
I just received my expandable travel make-up bag and I could not be more pleased with my purchase. I did have some questions with my shipping because the tracking wasn’t showing up - their CS team was very responsive and all was well with my delivery. Will be purchasing more as gifts (-:
When I received my product in the mail
When I received my product in the mail, it had some small dents. I didn't want to try removing them myself, based on the advice I received, so I was sent a completely new product at no extra cost. I'm very satisfied and can highly recommend it! 👍🏼
Great customer service
When I received (shipping time takes a while so bear this in mind when ordering) my beauty organizer there were some unremovable stains on the outside of the fabric. After sending a mail to customer service (with pictures of the damage) they quickly offered me to sent me a new one. I received the new one in perfect condition and I love it! My contact with customer service was very pleasant. Thanks for your great service :)
La make up bag aveva uno strano odore…
La make up bag aveva uno strano odore appena aperto il pacco e non ho potuto utilizzarla, dopo circa due settimane aveva perso quell’odore ma al primo utilizzo ho visto che ha iniziato a perdere il colore e ad ingiallirsi (il colore scelto era cipria). Materiale di pessima qualità.

Odpowiedź od Maison Minimalist
Great quality
Great quality . Was sceptical to order but impressed with quality of this product. Also very good customer service!
Love it!
I love my new makeup/travel bag. Just enough room for all my cosmetic and daily products yet it doesn't take up much room in my suitcase! Will definitely buy more as gifts.
I love this bag!
I purchased the Saly expandable travel bag in Barbie pink recently after I realized that my 10-year-old single compartment makeup bag was no longer cutting it. This became particularly apparent at a work conference; I really needed to be able to find and put on all my makeup quickly, for my daily meetings and events, but I was spending way too much time combing through my makeup bag everyday just trying to find things. I had to finally just dump everything out on the counter so I could find everything in time. While this worked, it was very messy, and I was constantly knocking things over. As soon as I got home, I started looking for another bag.
I knew I wanted one with separate compartments, and after a little bit of looking, I knew that I wanted one that folded out as well. Your bag has been exactly what I needed for my travels. It keeps things organized and super easy to find, while simultaneously holding way more than my old bag. Also, the color just is fun and gives me joy. I'm really really happy with my purchase. Thanks for making such a good quality product!
The perfect travel set!
I ordered the SALY makeup bag, which is the perfect size for my makeup! Initially there was a small mix up where I was sent their new larger size SALY instead, but the fantastic customer service team sorted this out for me like it was no trouble at all. In the end I kept both bags - the smaller one for my makeup and the larger one is the perfect size for my Dyson air wrap and my most used attachments, it’s so big I can get my hairbrush and full size bottles of my hair styling products in too!
It’s the perfect little travel set for travelling, and now they both match!
The only thing I will mention, is that both bags are in the Pearl white colour - however, there is a slight variation in the shade between the two bags! But for the price, I can’t complain! 😊
Perfect makeup bag
Perfect makeup bag! Very light to carry, pretty, and can fit so much! My makeup routine now has become so much more organized! Love it!
Love itt!!!
The bags are so cute and you can fit so much inside! Love ittt💗 perfect to take to the beach because it’s waterproof too!
If I could give no stars, I would
Update: I complained and they sent me a replacement, which seems slightly better quality than the first one. Zips are still a challenge, though.
Original review: If I could give no stars, I would. Product is awful quality: uneven stitching, zips that don’t close, loose threads, cheap material. Not like advertised and certainly not worth the price. Customer service is incredibly slow - auto response says up to ten business days to respond. Ridiculous.

Odpowiedź od Maison Minimalist
OBSESSED with my Saly Bag
I am obsessed with these make up bags!! They could not be better for travelling, I recommend them constantly👏!
The cutest bag EVER
The cutest bag EVER! I got the color / Barbie pink- and it’s perfect. It fits full size products, Brushes, basically everything i need for a full face on the go! I will definitley be ordering more from them 🥰
Durable!!
Durable!!
This bag is amazing! The quality is great and it upholds its structure. Having the middle compartment of the bag attached to the bag makes a big difference!
Pretty and Practical
I recently bought the Saly makeup bag in Barbie Pink and it is beyond beautiful. The bag is spacious and the quality is exceptional. I can fit my skincare and makeup in one bag so it makes my mornings easier.
Great customer service
I was really excited about their makeup bag I ordered. I only used it a few times since getting it but unfortunately the strap broke. I loved the bag so much I reached out to Maison, and even though it was outside of the 30-day return policy they offered to send me a new one! I really appreciated this as the bag is great and I'm happy I'll be able to continue using it. Great bag & customer service!
The perfect gift for my birthday
The perfect gift for my birthday! Elegant and practical! We couldn't dream of better! I recommend 100%
Doświadczenie Trustpilot
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