The guy I spoke to at the UK office (Duncan) could not have been more helpful. I had already chose the ski holiday for the new year break and he was able to offer advice on ski packages, lift passes a... Zobacz więcej
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Zobacz, co mówią recenzenci
This was by far the easiest European lodging reservation I have ever booked. As a travel agency owner, I deal with foreign booking engines daily. The ease of use and automatic translating feature make... Zobacz więcej
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We have booked with Madame Vacances for many years and have always received great service. We have never been disappointed with any of the villas we have stayed in and can highly recommend Le Domaine... Zobacz więcej
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I've stayed several times at Cami Real, and I'm going to stay again this summer for a week. I can recommend it. Nice accommodation in a nice village. I had to change my booking within 24 hrs from the... Zobacz więcej
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Informacje dotyczące firmy
O Madame Vacances UK
Informacje przekazane przez różne źródła zewnętrzne
Madame Vacances UK is now rebranded as Ski France and Summer France in the UK market. If you wish to leave or read a review please visit Ski France UK or Summer France UK
Dane kontaktowe
Warwick House, 25 Buckingham Palace Road, SW1W 0PP, London, Zjednoczone Królestwo
- 0203 475 4756
- bookings@madamevacances.co.uk
- www.madamevacances.com/en
4,9
Doskonała
80 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very helpful and courteous service
Booking of the holiday was hassle free and a query we had was very quickly and satisfactorily dealt with. I hope that the holiday is an equally pleasurable experience . Would definitely recommend this Company on booking experience alone.
18 kwietnia 2014
Opinia niezależna
Odpowiedź od Madame Vacances UK
Hello Antony,
Many thanks for your positive review of our booking service and I hope your stay with us in Moliets this summer is equally as enjoyable an experience.
Best Wishes,
Duncan Roxburgh
Sales & Marketing Manager
A very smooth system for booking
A very smooth system for booking which took very little time.
One problem:
I could not get a response from the extras section of the website and had to telephone to book linen and towels - however this was very simple and your representative was most helpful.
10 kwietnia 2014
Opinia niezależna
Odpowiedź od Madame Vacances UK
Hello Alan,
Many thanks for your positive review of our booking service. We're sorry to hear you had an issue with adding the linen packs to your booking but it's also good to know we were able to sort this out for your over the phone. Please be assured that this is a technical problem that we are working hard to resolve. I hope you have a lovely holiday with us in Le Teich this summer!
Best Wishes,
Duncan Roxburgh
Sales & Marketing Manager
Really satisfied
I was really impressed by your willingness to answer all my questions with such patience! You were really helpful and able to provide with info I needed to know so that i could make a booking with confidence. A pleasure to deal with!
2 kwietnia 2014
Opinia niezależna
Odpowiedź od Madame Vacances UK
Hello Ruth,
Many thanks for your positive review of our booking service. We're very happy to hear that you found our sales advisors helpful and we hope you have a lovely stay with is in La Plagne this summer!
Best Wishes,
Duncan
Holiday booked!
Straightforward, simple and factual. Have used before and will continue to do so. Easy to search by region and loation. Only had a small hitch with the payment module NOT accepting my name (initials) as shown on my card, even though that's what it asked for.
19 marca 2014
Opinia niezależna
Odpowiedź od Madame Vacances UK
Hello David,
Many thanks for your positive review of our booking service. We're very happy to hear you found the process straightforward however we're sorry about the issue with the payment module not accepting your name as shown on your card. Please be assured we will look into this problem and try to find a solution as soon as possible. We hope you have a great ski holiday with us in Flaine!
Best Wishes,
Duncan
Superb service that turned a potential problem into a very positive experience
Due to a misunderstanding which I was partly responsible for, the expected, pre-booked transport from Madame Vacances in Flaine to Geneva airport did not arrive on the evening of departure. The on site staff member (Patrick), in spite of the fact it was well past his finishing time, stayed on and handled every aspect in a friendly, supportive manner, such that an alternative taxi firm was found, late into the evening, at very short notice to take us to our destination. On my return home, I then liaised with Duncan Roxburgh at head office who was exceptionally helpful in discussing what had actually happened and in agreeing to refund the additional taxi fare incurred. I had dealt with Duncan from the first stages of making this booking and have seldom, perhaps never, dealt with a representative of a company who has been so helpful, amicable and constructive on every aspect of the arrangements. As a result of my experiences with Madame Vacances staff, in spite of a potentially serious issue arising, partly due to my own communications, I couldn't be happier with the service I experienced and it has made me very keen to come back to Madame Vacances in appreciation of how helpful and professional the staff mentioned were.
13 marca 2014
Opinia niezależna
Odpowiedź od Madame Vacances UK
Hello Michael,
Many thanks for your positive review of our service. We're very happy to hear you enjoyed the initial booking process. Although as mentioned in your review, you experienced an unfortunate transfer episode, which as you suggest was due to a misunderstanding between ourselves, it's very pleasing to know that you found our response to the problem a positive one and we're happy you left us feeling satisfied.
Best Wishes,
Duncan Roxburgh
Great value break
We booked a stay in Flaine prior to Christmas. Duncan was very helpful during the booking process, and happily answered follow up questions. Accommodation represented good value for the chosen dates, but would look like poor value at peak or mid-season prices.
23 grudnia 2013
Opinia niezależna
Odpowiedź od Madame Vacances UK
Hi Sue,
Many thanks for your positive review of our booking process and we hope you enjoyed your holiday in Flaine.
Best Wishes,
Duncan
Outstanding customer service
The guy I spoke to at the UK office (Duncan) could not have been more helpful. I had already chose the ski holiday for the new year break and he was able to offer advice on ski packages, lift passes and parking. I then phoned back to ask about February half term and he was able to make a great recommendation and even gave me a discount as I booked two holidays in the same day. He had stayed at both hotels so could offer first hand knowledge and recommendations. In fact I only phoned back due to the great customer service I got from the first call!
20 listopada 2013
Opinia niezależna
Odpowiedź od Madame Vacances UK
Hello Jenny,
Many thanks for your positive review of our booking service. I hope you have two fantastic holidays in Alpe d'Huez and Meribel!
Kind Regards,
Duncan
Simple booking process
Booked simply. Not stayed yet, but process so far is clear and effective.
8 listopada 2013
Opinia niezależna
Odpowiedź od Madame Vacances UK
Hello Matthew,
Many thanks for your positive review and I hope you have a lovely holiday in Flaine.
Kind Regards,
Duncan
Excellent Service
Our reservation conformation was received very quickly and efficiently
4 listopada 2013
Opinia niezależna
Odpowiedź od Madame Vacances UK
Hello Martin,
Many thanks for your very positive review of our booking service. I hope you have a lovely holiday with Madame Vacances.
Kind Regards,
Duncan
What a surprise
It was so easy to choose a location and book on line, although confusingly making a booking for a period of less than seven days, doesn't 'come up with' a response that you cannot do this. The web site only says there are no bookings available at that time and by implication in that location. ( At least that it what it did for my chosen location!)
So the site could be improved.
28 października 2013
Opinia niezależna
Odpowiedź od Madame Vacances UK
Hello Trevor,
Thanks very much for your review. In response to your comments about making a booking for a period of less than 7 nights, there is no automatic response that you cannot do this as it is not always the case. In certain resorts, during certain periods only 7 night stays are available, however in others, shorter stays are available. Therefore it is not a rule that bookings for a period of less than 7 nights are not possible. The message appears that there are no bookings available at that time and in that location in function with the resort, availability, and the period chosen. Having said this I do agree that in the case whereby short stays aren't possible but there is availability for a 7 night stay, it would be helpful if a message was generated prompting the user to choose a 7 night stay instead. Thanks again for your feedback and we shall take on board your comments as constantly strive to improve our website and booking process.
I hope you have a lovely holiday in Isola 2000
Kind Regards,
Duncan
Straight forward booking
We have only just booked our holiday, so this review only relates to the booking experience and so I have only given 4 stars until we know whether we got what we expected. The process was quite straight forward and we have had constructive email correspondence with a rep since. We were disappointed that the apartment we wanted was sold while we were considering it, so it might be a good idea to develop a system whereby you can tell people that there is only one apartment of a particular size left and/or that other people are considering it.
We are looking forward to a great Holiday.
6 października 2013
Opinia niezależna
Odpowiedź od Madame Vacances UK
Hello Caroline,
Thanks very much for your booking and for your positive review of our booking service. I'm sorry to hear that the larger apartment that you wanted in St Sorlin d'Arves had sold out whilst you were considering it. We do actually have a system in place whereby if there are few units remaining for a particular apartment type, an 'almost full' warning sign appears. This would normally appear in this case so its puzzling to hear that it didn't. I shall look into it to see if it a recurring error that we need to resolve. In future, if you're keen on a particular apartment, it's best to give us a call and find out how many are left in order to avoid missing out.
I hope you have a fantastic holiday in St Jean d'Arves,
Kind Regards
Duncan
Good for the price
The apartment was fine for 2 people in a 5/6 size. The kitchen equipment was minimal and restricted what could be prepared and cooked.
To get to my apartment from the car park involved 31 concrete step. These sure poorly lit with no hand rail. I tripped down the last few steps a nd injured myself- hopefully with no lasting damage- but it could have been very serious and it would not have happened if there was a hand rail. Please for the safety of all your clients fix handrails.--
23 września 2013
Opinia niezależna
Odpowiedź od Madame Vacances UK
Hello Briony,
Thanks very much for your review. I'm very sorry to hear about your accident but thank you very much for letting us know. It is always helpful to receive comments from our clients suggesting improvements such as this. I assure you that your comments have been noted and we will strive to improve the mentioned staircase at Provence Country Club. I do hope you have a lovely holiday at Residence La Closerie in Barjac.
Kind Regards,
Duncan
Happy to book again with Madame Vacances.
We had a lovely skiing holiday last year in comfortable flat in Flaine. Booking easily made on website. On site the staff were always efficient and helpful. We look forward to our second visit.
21 września 2013
Opinia niezależna
Odpowiedź od Madame Vacances UK
Hello Alison,
I'm very happy to hear you enjoyed your stay at Les Terrasses de Veret last year and I'm delighted that you've decided to come back! I hope you have a fantastic holiday in Flaine this March.
Kind Regards,
Duncan
Beautiful location for some late summer sun
My wife and I stayed at the Résidence Provence Country Club - SAUMANE DE VAUCLUSE for a week this September.
We had a very nice one bed apartment looking out onto the golf course. It was clean and bright with all facilities.
From there we were able to explore Provence and its beautiful towns and villages.
The town is about one mile from the Country Club and has many shops and restaurants.
The booking process was easy and upon arrival everything worked seamlessly. The reception at the Country Club were friendly and helpful.
On the downside, they charge 5 Euros a day if you want to watch the TV in your apartment. For this they give you the remote control. I could understand them charging a deposit to guarantee return of the remote, but 5 Euros a day charge is ridiculous.
The worst thing was the restaurant at the Club House. In a fantastic location overlooking the golf course and land beyond, totally ruined by the arrogant manager.
Upon arrival, having driven hundreds of miles, I went to the restaurant to check opening hours etc. All the details outside confirmed that it was open for breakfast, lunch and dinner 7 days a week. There was even the usual French menus @ x Euros on the board. However, when we arrived for dinner we were told that the whole restaurant had in fact been given over to a local birthday party bash and they could not serve us any food. I spoke with the manager who had elusions of grandeur, thought he was running a major restaurant in Paris. Could not even say sorry, very abrupt and arrogant....
17 września 2013
Opinia niezależna
Odpowiedź od Madame Vacances UK
Hello Philip,
Thanks very much for your review, I'm very pleased to hear you had such a lovely stay at our beautiful Provence Country Club. However I'm sorry to hear about your disappointing experience with the restaurant at the Club House. Although the restaurant is not under our management, it is of course in best our interests that it provides a good service. I hope that your experience was just a one-off, nevertheless we shall contact the restaurant to let them know of your displeasure in the hope that this doesn't happen again.
Kind Regards,
Duncan Roxburgh
A level of service you can rely upon, I sensed a real willingness to go that extra mile!
I am very impressed with the speed, understanding and delivery of customer care that I received from Madame Vacances: shame they didn't tell us of the poor menu, level of pool-side cleanliness and the late opening of the pool area in general - perhaps they didn't know. I shall be reviewing Apartment di Los Fiscos on Trip Advisor.
6 września 2013
Opinia niezależna
Odpowiedź od Madame Vacances UK
Hello Desiree,
We're happy to hear that you were pleased with our booking service, however we're very sorry to hear that the holiday itself didn't live up to expectations. If you'd like to go into further details regarding the issues raised, please do call us on 0845 862 6256 or send an email to bookings@madamevacances.co.uk. Customer satisfaction is extremely important to us and despite the problems you've encountered, we'd very much like to ensure that you come away feeling satisfied.
Kind Regards,
The Madame Vacances Team
looking forward to the holiday
Online booking did not facilitate booking options. Called and everything booked ok. Area and hotel information set through prompty. Looking forward to the ho, iday and hope the hotel meets expectations.
29 sierpnia 2013
Opinia niezależna
Odpowiedź od Madame Vacances UK
Hello Dorran,
Thanks very much for your review and we're glad you were happy with our telephone booking service. We hope you have a great holiday in Flaine!
Best Wishes,
The Madame Vacances Team
Fantastic, easy to use site!!!
The prices are fantastic and affordable! The images are great and when you book the holiday accomodation, the prices shown are what you actually pay with no hidden fees. Email confirmation of our booking was sent almost immediately. Really looking forward to our holiday which we know we can trust to be as fabulous as the site advertises.
15 sierpnia 2013
Opinia niezależna
Odpowiedź od Madame Vacances UK
Hello Guy,
Thank you very much for your very positive review! We're glad you're so happy with our booking service and we hope you have a lovely holiday at Valjoly!
Best Wishes,
The Madame Vacances Team
Very easy to book but amazed there is no account log in option
Easy to book in English despite this obviously being a French company. There is no account to log in - so I was unable to see my balance outstanding or pay online etc.
Emails were good though as payment reminders although dates were always wrong!
Call centre staff raelly helpful on every call - bit frustrated prices are only shown in Euros for my balance and on a constantly moving exchange rate - was told balance was £10 less than was actually taken from my card.
5 sierpnia 2013
Opinia niezależna
Odpowiedź od Madame Vacances UK
Hello Gregory,
Thanks very much for your review, your feedback is much appreciated and really helps us to constantly improve our service. We'd also like to thank you for commenting that our staff are helpful, this really means a lot to us!
We've tried to provide a response to each of your comments below...
Regarding the account log in, this is an improvement that we have recently identified and we are actually in the process of developing such an account login system which will hopefully be active soon.
As for prices appearing in Euros, if you are in the UK, the prices should normally show in Pounds, however we've been having some technical problems recently resulting in the price showing in Euros instead. We are currently working hard to resolve this.
Regarding the balance being quoted as less than what was actually taken, this is likely to be a result of the technical problem mentioned above. Due to this problem we have recently been quoting prices in pounds based on the exchange rate at the time. We do always try to make it clear that this price is a rough guideline and may not be the exact amount that is taken. We do apologize for any miscommunication but this issue should be resolved once our prices are showing in Pounds again.
We hope you find this response helpful and that you have a lovely holiday at La Tranche Sur Mer!
Kind Regards,
The Madame Vacances Team
would like a response
we have booked for next March - thbooking experience was fine but i did then mail to add bed linen and towels to our order but hvehad no response.
26 lipca 2013
Opinia niezależna
Odpowiedź od Madame Vacances UK
Thanks very much for your booking and for your review. We apologize for not having responded however we don't appear to have received any email from you. Perhaps there was some sort of sending error. I have since however sent you an email and an answer phone message, so please do get in touch on 0845 862 6256 if you'd like to add these extras to your booking.
Kind Regards,
The Madame Vacances Team
Seemless, effective and easy to use
Compared to other e-money transfer systems Trust Pilot is childs play.
26 lipca 2013
Opinia niezależna
Doświadczenie Trustpilot
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