The guy I spoke to at the UK office (Duncan) could not have been more helpful. I had already chose the ski holiday for the new year break and he was able to offer advice on ski packages, lift passes a... Zobacz więcej
Reakcja na opinię
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Zobacz, co mówią recenzenci
This was by far the easiest European lodging reservation I have ever booked. As a travel agency owner, I deal with foreign booking engines daily. The ease of use and automatic translating feature make... Zobacz więcej
Reakcja na opinię
We have booked with Madame Vacances for many years and have always received great service. We have never been disappointed with any of the villas we have stayed in and can highly recommend Le Domaine... Zobacz więcej
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I've stayed several times at Cami Real, and I'm going to stay again this summer for a week. I can recommend it. Nice accommodation in a nice village. I had to change my booking within 24 hrs from the... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Madame Vacances UK
Informacje przekazane przez różne źródła zewnętrzne
Madame Vacances UK is now rebranded as Ski France and Summer France in the UK market. If you wish to leave or read a review please visit Ski France UK or Summer France UK
Dane kontaktowe
Warwick House, 25 Buckingham Palace Road, SW1W 0PP, London, Zjednoczone Królestwo
- 0203 475 4756
- bookings@madamevacances.co.uk
- www.madamevacances.com/en
4,9
Doskonała
80 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Top notch customer service
Our trip did NOT go without hitches. Happily the staff at Madame Vacances was professional, polite, and made excellent redress. When things go wrong the last thing one wants is the double-whammy of bad experience plus bad customer service. Kudos to Madame Vacances for recognizing and acting upon that.
22 maja 2015
Opinia niezależna
Odpowiedź od Madame Vacances UK
Dear Leif,
Many thanks for your very postive review of our service following the unfortunate issues that you experienced on holiday. We're very pleased that we were able to come to a satisfactory solution and that you leave your experience with us with a positive view of Madame Vacances.
Best Wishes
Duncan Roxburgh
UK Sales & Marketing Manager
The booking experience was perfect.
This review is solely about the booking experience - I've not been to France yet. The booking experience was perfect. On booking I received immediate confirmation via e-mail. Later I decided to upgrade to a slightly larger apartment and e-mailed to ask if it was possible. In a very short time I received a call from a very courteous and obliging man called Duncan who dealt with the upgrade for me. The modified booking forms again arrived immediately. If the location is half as good as the booking service then it will be fine.
18 maja 2015
Opinia niezależna
Odpowiedź od Madame Vacances UK
Dear Mr Otterwell,
Many thanks for your very positive review of our booking process. I'm very happy to hear that you felt that we arranged the the upgrade efficiently and I hope you have a lovely holiday with us at Provence Country Club.
Best Wishes,
Duncan Roxburgh
UK Sales & Marketing Manager
Prompt and efficient friendly follow up.
Follow up to recent booking was very prompt and efficient.
18 maja 2015
Opinia niezależna
Odpowiedź od Madame Vacances UK
Dear Mr Kyle,
Many thanks for your positive review of our booking service and I hope you enjoyed your stay with us in Moliets.
Best Wishes,
Duncan Roxburgh
UK Sales & Martketing Manager
Very easy to book my holiday
Using the web site was very easy. Straightforward process. The various option for the payment was also very well thought.
13 maja 2015
Opinia niezależna
Odpowiedź od Madame Vacances UK
Hello Mr Quermia,
Many thanks for your very positive review of our booking process and I hope you have a fantastic ski holiday with us at Résidence Les Terrasses de Veret in Flaine.
Best Wishes,
Duncan Roxburgh
UK Sales & Martketing Manager
MOLIETS, Villa in Royal Ocean 17
the posting was fair, quickly and easily. We are as always completely satisfied
12 maja 2015
Opinia niezależna
Odpowiedź od Madame Vacances UK
Hello Mrs Kienle,
Many thanks for your positive review of your booking experience. We hope you have another successful holiday with us at our Villas Club Royal Océan 17 in Moliets.
Duncan Roxburgh
UK Sales & Martketing Manager
Excellent value
We booked a ski apartment over the Easter holidays with Madame Vacances. We were delighted with our accommodation and our rep in France but had some sketchy experience once we had made the initial booking - difficulty getting a precise description of the location of the apartment, questions over the photos shown and also directions where to find it particularly - to the point where I wondered if I had encountered an scam. I think it was just poor admin around the booking process and once we knew the building really existed all went well. MV staff all v pleasant on the phone.
We have booked again for Christmas with MV - enough said!
12 maja 2015
Opinia niezależna
Odpowiedź od Madame Vacances UK
Hello Gillian,
Many thanks for your positive review of your holiday with us at Les Chalets de Courchevel in Courchevel 1550. As discussed prior to your arrival, please accept our apologies once again for the confusing and conflicting information you had received from our inexperienced staff member whom was not familiar with the property at the time. Hopefully this was all satisfactorily clarified when I spoke with you shortly before your holiday.
it's fantastic news that you have booked again with us for next season in Alpe d'Huez and we're sure you'll have another great holiday with us at Les Chalets de l'Altiport.
Best Wishes
Duncan Roxburgh
UK Sales & Martketing Manager
It was a pleasant weekend
Un buen sitio para alojarse. Todo perfecto
27 kwietnia 2015
Opinia niezależna
Odpowiedź od Madame Vacances UK
Hola Fernando
Muchas gracias para su critica positiva de vuestra experiencia con Madame Vacances y su estancia agradable a Residencia Cami Real en Saint Lary.
Saludos
Duncan Roxburgh
UK Sales & Martketing Manager
Easy, hassle free booking!
This was by far the easiest European lodging reservation I have ever booked. As a travel agency owner, I deal with foreign booking engines daily. The ease of use and automatic translating feature makes it possible to communicate even if you don't speak the local language! I will be using Madame Vacances UK to find lodging for all my overseas clients!
2 kwietnia 2015
Opinia niezależna
Odpowiedź od Madame Vacances UK
Hello Julie,
Many thanks for your veyr positive review of our booking system. We're very happy to hear that you found our English website useful. We hope your clients have a lovely stay with is at Le Verdon Sur Mer.
Best Wishes
Duncan Roxburgh
UK Sales & Martketing Manager
Efficient and helpful
So far, so good! I was pleased with their quick response to requests made in my booking. The apartment is booked a year in advance so I can't comment on that yet but - fingers crossed!
25 marca 2015
Opinia niezależna
Odpowiedź od Madame Vacances UK
Hello Ed,
Many thanks for your very positive review of our booking service. Please don't hesitate to get in touch at bookings@madamevacances.co.uk if you have any queries and otherwise I hope you have a lovely ski holiday with us in La Plagne next March.
Best Wishes,
Duncan Roxburgh
UK Sales & Marketing Manager
excellent service
we booked with madame vacances this year and are returning to the same place next year. we had a really enjoyable holiday and found the apartment staff and reservations team very helpful
24 marca 2015
Opinia niezależna
Odpowiedź od Madame Vacances UK
Hello Andrew,
Many thanks for your very positive review of your holiday and booking experience with us. We're delighted that you've booked to stay with us again next year and we're sure you'll have another lovely Holiday in Valmeinier.
Best Wishes
Duncan Roxburgh
UK Sales & Marketing Manager
Not good
The website refused to accept my credit card details and then patronisingly told me to check the details and do it again. This too was refused. When I telephoned the number quoted, a recorded message spent some time telling me the opening hours, which I was well within, and to call back later. When the operative did call back to the number I had left she told me that she couldn't accept my call 'because I was on the other line!
5 marca 2015
Opinia niezależna
Odpowiedź od Madame Vacances UK
Hello David,
Many thanks for your review of our booking service. I'm very sorry to hear fo the problems you experienced when booking online with us yesterday but glad to see that you did manage to confirm your booking. Regarding your card being refused, we have recently made some changes to our booking system and unfortunately as a result we are experiencing some issues with payments. We are working hard to resolve these problems. I'm also sorry to hear that following the payment isssue you were unable to speak to us immediately. We are small team and therefore unfortunately we cannot always answer all calls immediately. We do however do our best to reply to missed calls and answer messages as soon as possible, as my colleague did so in this case. Please don't hesitate to contact us with any queries regarding your booking and we will endeavour to be more responsive in future. Otherwise we hope you have a lovely in the Vendée with us this September.
Best Wishes
Duncan Roxburgh
UK Sales & Marketing Manager
Odpowiedź od Madame Vacances UK
Hello Fiona,
Many thanks for your very positive review of our booking service. We hope you have a lovely ski holiday with us in Meribel Mottaret
Best Wishes
Duncan Roxburgh
UK Sales & Marketing Manager
Impressive service
Val was extremely helpful when I called with a query - or two - and a booking. Yet to follow through with some of the answers though, so watch this space.
27 lutego 2015
Opinia niezależna
Odpowiedź od Madame Vacances UK
Hello Jo,
Many thanks for your positive review of your booking experience with Val. I'm sorry we couldn't quite give you a quicker answer regarding your questions about the rooms at Hotel Le Mottaret, however we've just sent you an email which I hope will be helpful.
Kind Regards,
Duncan Roxburgh
Uk Sales & Marketing Manager
Easier thasn I thought to book.
It was much easier than I thought to make my booking. My only problem is that I have not been able to print it off, think I am going to have to reinstall my printer.
24 lutego 2015
Opinia niezależna
Odpowiedź od Madame Vacances UK
Hello Stephen,
Many thanks for your positive review of out booking service. I'm sorry to hear you're having troubles with your printer and I hope you have a lovely holiday in Moliets in May.
Kind Regards,
Duncan Roxburgh
UK Sames & Marketing Manager
No friction yet. Jury's out until we return
Difficult to say before the holiday. Booked a hotel in Meribel, the Hotel Le Mottaret, for next week with these nice people. The Tripadvisor reviews of the property warn of very cold lounge in the hotel and no drying facilities in the cold wet ski room. I asked nice Val at Madame Vacances if she could ring them and ask them to turn on the heating, lets see what happens, scathing review of glowing praise.......
23 lutego 2015
Opinia niezależna
Odpowiedź od Madame Vacances UK
Hello Henry,
Many thanks for your positive review of your booking experience with Val and for your comments regarding the lounge and the ski equipment room at Hotel Le Mottaret. it is true that earlier in the season we had some problems with the newly installed radiator system however to my knowlegde this has been rectified and the lounge should now be as warm and cosy as ever. Regarding the ski room, you are correct in that there are no drying facilities, however please note that we don't adverstise the ski room to have drying facilities. If you are concerned about your the warmth of your ski boots you are more than welcome to store them in your room, where there is ample space in the entrance hall. Please be aware we have recognised that we need to update our ski storage facilities and as a result it is scheduled into our hotel development programme to be updated in the coming seasons.
I hope you have a lovely holiday next week in Meribel Mottaret
Kind Regards,
Duncan Roxburgh
Uk Sales & Marketing Manager
excellent service
Very helpful experience from ask members of the booking team. Questions answered clearly and called me back for the booking.
18 czerwca 2014
Opinia niezależna
Odpowiedź od Madame Vacances UK
Hello Rachel,
Many thanks for your positive review of our booking service and I hope you're have a lovely stay in Saint Hilaire de Riez.
Best Wishes,
Duncan Roxburgh
Sales & Marketing Manager
Odpowiedź od Madame Vacances UK
Hello Gillian,
Many thanks for your positive review of our bookings service and we hope you have a lovely stay with us next winter in Val Thorens!
Best Wishes,
Duncan Roxburgh
Sales & Marketing Manager
excellent service!
Immediate response even in the weekend! Very friendly and helpful!
Excellent service
10 czerwca 2014
Opinia niezależna
Odpowiedź od Madame Vacances UK
Hello Bobby,
Many thanks fro your positive review of our booking service and we hope you have a lovely holiday in Saint Gilles Croix de Vie this summer.
Best Wishes,
Duncan Roxburgh
Sales & Marketing Manager
fantastic location
went last season so was more than happy to book direct this time to the same apartments good skiing and ski school was really good for the grandchildren .
5 czerwca 2014
Opinia niezależna
Odpowiedź od Madame Vacances UK
Hello Nicola,
Many thanks for your positive review and we hope you have a lovely stay with us in Flaine this December.
Best Wishes,
Duncan Roxburgh
Sales & Marketing Manager
medium range holidays at very competetive price
We love tranquil clear sandy beaches of Atlantic coast. We will be definitely coming back
21 maja 2014
Opinia niezależna
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