I bought a cooker hood from Luxair over 2 and a half years ago. Just recently the touch panel was playing up. I sent an email on Sunday, not expecting to get a reply until Monday but received a reply... Zobacz więcej
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Zobacz, co mówią recenzenci
despite me initially not understanding quite what the bundle offer was I was looking at, Hollie was super patient and we nailed it.....just a week later a very dilligent Lee delivered my items....real... Zobacz więcej
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The Man Dave is the font of all knowledge and he even managed to talk sense into my husband ;) We haven't bought anything yet, but the products look beautiful, and we'll definitely be back.
The highest quality product and expertly hand delivered. You can tell they care about their product and customer service. The friendly helpful delivery guy drove the product down from Yorkshire in the... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Luxair Cooker Hoods is a renowned name in the kitchen and bathroom extraction industry, recognised as one of the top privately owned manufacturers in Great Britain and Europe. With over 22 years of experience, we have established ourselves as a trusted brand, becoming one of the UK’s best-selling ranges of kitchen extractor fans. Our extensive selection includes the largest variety of cooker hoods and bathroom extractors, designed to meet the diverse needs of homeowners and professionals alike. At Luxair, we pride ourselves on providing exceptional warranty options, outstanding customer service, and unparalleled care, ensuring that our customers receive the best possible experience. Discover the perfect kitchen extractor fan or bathroom extractor to elevate your space with Luxair Cooker Hoods.
Dane kontaktowe
Unit 4-5, Keld Close, HG4 5NB, Ripon, Zjednoczone Królestwo
- 01765641888
- info@luxairhoods.com
- www.luxairhoods.com
4,6
Doskonała
577 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
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All round great service
Website very helpful and ordering process was fairly easy. Arrived within time promised. Delivery driver - Lee - unpacked the item to check it wasn't damaged and explained how to handle and fit it. Now installed and working brilliantly. Very happy.
22 września 2023
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hello Aubrey,
Thank you for your review, we are so pleased to hear that you are happy with the service provided throughout.
Great choice with the LA-90-SOFFITTO-SM-WHT.
We will ensure the comments are passed on to Lee.
Kind Regards,
Luxair.
On line experience and advice were…
On line experience and advice were excellent. Lee the delivery driver provided a lot of further advice on installation and unpackaging the item.
6 grudnia 2023
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Derek,
Thank you for your review and positive feedback!
We are pleased to hear the advice you received throughout was helpful and you are happy with the service provided.
Kind Regards,
Luxair Cooker Hoods.
Took delivery of our cooker hood
Took delivery of our cooker hood - every step was painless from ordering, updates on delivery and courteous customer service when needing to call. Lee delivered the unit and physically checked the goods with tips on how to handle it - great service and awesome looking product LA-90 Skyline in white (yet to be fitted).
5 grudnia 2023
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi David,
Great news! We are delighted to hear you are happy with your choice of extractor, the LA-90-SKYLINE is a great model.
Thank you for your feedback regarding the painless process throughout, we always aim to provide the best service possible and it is great to hear that you are happy with the service provided.
Kind Regards,
Luxair.
Excellent service
Once I ordered my hob, I realised my chosen delivery type was possibly wrong, so I emailed to ask if I could change it, I received a very quick and helpful reply saying when they were intending to deliver and asking if I still wanted to change my mind. I received a 2hr delivery slot by text that I approved. Lee arrived on time and was very friendly, he did a quick check for damage just in case and gave helpful instructions on how best to look after the hob until it was fitted. Absolute minimal fuss but maximum customer service.
5 grudnia 2023
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Dear Sarah,
Thank you for taking the time to leave us such a wonderful review!
We are so pleased to hear that you are happy with the service provided throughout. We always try our best to deliver goods as soon as possible, even with the standard delivery option using our own drivers.
Great choice with the LA-83-ARCUS, we have no doubt you will be very happy with your choice! Please feel free to send us some pictures once installed.
As always, if we can help further please let us know.
Kind Regards,
Luxair team.
Bought an extractor from an online shed…
Bought an extractor from an online shed and returned it immediately it was shoddily built not as described
Found Luxair in Melmerby and spoke in person ordered online and collected in person
Our 72cm model is a world apart in build quality and finish - cannot recommend enough
The firm are professional and really know their onions - top people top product and I understand that I have a 7 year warranty
28 listopada 2023
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Andrew,
Thank you for taking the time to leave such an excellent review.
We are delighted to hear you are happy with the service provided throughout you experience with us.
The LA-72-CAN-BG-PLUS you have ordered is an excellent choice and a very popular model, that does indeed benefit from a 7 year warranty - you just need to make sure you register within 31days of installation to qualify for the extended warranty.
Thank you for your wonderful feedback regarding the quality of our products, we do believe our products are of the highest quality so it is great to hear you agree after seeing what else is on the market!
Kind Regards,
Luxair :)
Broken after just over two years
I bought a cooker hood from Luxair on recommendation from kitchen fitting company 2 years and 5 months ago - it has 3 speed/strength levels - currently the high level still works but levels 1 and 2 have completely failed after just over two years. I don't think that's acceptable for a supposed 'high end' appliance.
I also own one of their induction stove tops which is useless on any heat setting below 7 and I have still never managed to make the 'bridge' between two rings work to cook with bigger pans.
(Their somewhat condescending resolution is I buy a replacement of the faulty cooker hood motor that costs more than I originally paid for the hood).
edit:: Luxair accused me of spamming 1 star reviews, it was clearly the same review accidentally duplicated from an old account of mine (which was deleted as soon as it was noticed) honestly find the whole attitude and tone of the company baffling.
27 listopada 2023
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Dear Katie,
I have looked into the points raised in your review, and I can see in our last correspondence we requested further information regarding the installation of your cooker hood to help you further. To date we have not received a reply from you.
I must also state, at no point during our correspondence have you ever mentioned an issue with your hob. It is very unfortunate that you decided to only mention this in your review, without giving us a chance to help you further on how to use the bridge.
We do not manufacture any product with any intentions of them developing a fault, and in a perfect world we would ideally have all our products fault free, forever. We know that our products are manufactured using the highest quality components.
However, being realistic electrical items occasionally develop faults. For this reason, we offer an extended warranty on all of our products, that just needs to be registered within 31days of installation, then should any manufacturing issue occur, it would be repaired free of charge within the warranty period.
We are more than happy to help you resolve this issue, but unfortunately the warranty on your appliance has expired as this was never registered this with us.
I can confirm the price of the part is not more than the hood, at the time of you placing your order, the hood you ordered was on special offer and reduced from £170. The motor is currently priced at £84.
The reviews you left for us, were both from different accounts but the same review, which violates Trustpilot guidelines and for this reason, Trustpilot removed one of your reviews.
Sincere apologies again that you feel this way, we do not like to hear that any of our customers are left feeling this way. If you would like to proceed with purchasing a new motor, please do get in touch with us and we would be willing to offer the motor at a reduced cost for you.
Kind Regards,
Luxair Cooker Hoods Ltd.
Delivery arrived on time as notifed
Delivery arrived on time as notifed. Lee was very polite and professional and brought our hood fan to the house, unboxed it to check for any damage, then reboxed it up.
24 listopada 2023
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Mark,
Great news! We are pleased to hear your delivery arrived as scheduled and that you were impressed by the service provided by our driver, Lee.
Thank you for taking the time to leave us a review.
Kind Regards,
Luxair Cooker Hoods Ltd.
Great delivery service
Cooker hood arrived on scedule. The delivery driver (Lee) was very helpful and friendly. Brought the package in to open and check. Great service. Thanks
24 listopada 2023
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Bill,
Wonderful news! We are so pleased to hear that you are happy with the service provided by Lee, we will make sure he is aware of your kind comments.
Let us know if we can ever help further.
Kindest Regards,
Luxair Cooker Hoods :)
Mark our delivery driver to Kirton…
Mark our delivery driver to Kirton, Boston phoned me before arrival time to say he was going to be early and was that okay . I was at home anyway but appreciated the phone call. Well done and thanks for my hob
23 listopada 2023
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Wendy,
Thank you four your feedback!
Delighted to hear that you were happy with the service provided from Mark, our driver and that he kept you updated with his arrival time. We will make sure your comments are passed on.
We have no doubt you will be just as happy with your LA-90-LUSSO-IND.
Kind Regards,
Luxair.
5 stars so far!
I ordered the 120cm canopy extractor fan. Before ordering I had a chat with customer services who met all my expectations and answered all my questions.
I selected the express delivery option and selected it to be delivered within 2 days. However things changed and I needed it the next day. Luxair expedited it super quick. I ordered this product yesterday morning and it arrived this morning. I also want to add the courier service was impeccable and gave me a reasonable window for delivery. Thank you thank you for making my experience hassle free. This is now being fitted as we speak.
23 listopada 2023
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hello Raihana,
Thank you so much for your wonderful review!
We always try our best to meet all customer requests and we are delighted to hear we were able to accommodate your next-day delivery request.
We like to ensure we use the best possible third-party agents when we can't personally deliver goods with our own drivers, so your comments on the shipping agent we used are great feedback for us :)
Great choice with the LA-120-CAN-SS-PLUS!
Let us know if we can ever help further.
Kindest Regards,
Luxair Team :)
Re-order/return
Silly me I ordered the wrong item so had to arrange delivery of new item and collection for the old. Whole process was very simple and quick. Chris called me when he was on his way (as I requested due to being at work) so I could meet him at delivery point. Very swift easy transaction. Chris was very friendly and helpful. Hopefully I've ordered the right one this time!
Date of experience: November 07, 2023
20 listopada 2023
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Amy,
Great news, so pleased to hear that your collection and delivery went smoothly! It is always handy when we are able to do a collection on delivery for you to avoid any delay in exchange and avoid you having to return the item.
Glad we were able to help and we are sure the LA-800-CE-WHT will meet all of your requirements.
Kind Regards,
Luxair Cooker Hoods!
Luxair induction hob
Just had a delivery of a Luxair induction hob from Lee, really friendly guy and carried it into the house and checked to make sure there was no damage. A* sevice
15 listopada 2023
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Jeff,
Thank you for your feedback, we are pleased to hear you are happy with the service provided from Lee. We will make sure your comments are passed on, and we have no doubt you will be just as impressed when you have installed the LA-90-PANORAMIC-IND.
Kind Regards,
Luxair :)
The delivery guy called Lee was amazing…
The delivery guy called Lee was amazing explained everything we needed to install our new hood, opened box checked it all to make sure nothing damaged etc don’t get many cheery and helpful like him these days! thanks
10 listopada 2023
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hello Margaret!
Nice to see you met our driver Lee!
Thank you for taking the time to leave him a review we will be sure to pass on your compliments to him for his service!
we hope you enjoy your new extractor.
Kind Regards
Luxair Team
I needed to replace our old Luxair Cooker Hood
I needed to replace our old Luxair Cooker Hood which had been installed in 2008. I contacted Luxair on the Thursday and they advised me that they still sold, my current model of cooker hood. I was also informed that our Cooker Hood had a 7 year guarantee. Following further discussions with Luxair and our electrician, I ordered our replacement Cooker Hood.
I received an email from Luxair the following Monday stating that our cooker hood would be delivered that week, Thursday. The cooker hood arrived on the Thursday, within the agreed delivery time and Lee, the Luxair delivery driver delivered the goods to our door. He opened the boxes and checked the goods before leaving.
Overall a very efficient and excellent service, our new Hood was delivered within a week. The customer service provided by the staff in the office and the deliver driver was excellent. I would recommend this company to other people.
9 listopada 2023
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hello Adrian
Wow we are so thrilled to hear your old Luxair served you well for 15 years! Thank you for coming back to us!
we are so pleased you chose Luxair again.
I am so happy to hear you were satisfied with your ordering experience through to the deliver of your item!
Here's to another 15 years together!
Kind Regards
Luxair Team
Needed a new cooker hood
Needed a new cooker hood. Website was easy to navigate and competitive. The hood arrived today with Lee who carried it in, giving cleaning tips and discussed other products available. Thank you, look forward to having it fitted.
8 listopada 2023
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Thank you for your kind words! we are so pleased you are happy with your service and we hope you are just as happy after installation,
Please don't hesitate contact us if you require any further help or advise!
Kind Regards
Luxair Team
From initial query, to order and delivery, all very efficient…
After a query which was answered very promptly, we ordered our new cooker hood - their 90cm Curved Glass Cooker Hood (to replace our existing one which we'd had for around 13 years!) - on Monday 6th November and it was with us on Wednesday 8th! Delivered by Lee, who was pleasant and efficient. He unpacked and repacked to check the contents with us. All very painless.
8 listopada 2023
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Dear Angela ,
Thank you so much for taking the time to share your experience, we will be sure to pass on your comments to the relevant people.
here's to another 13 years or more!
Kind Regards
Luxair Team
Delivered another cooker hood .
Delivered another cooker hood .. Service fast fast and professional. Delivery guy " Lee " unpacked and checked to make sure item was damage free and complete .
Can highly recommend this company.
Dal
6 listopada 2023
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Thank you Darren !
You review is very much appreciated and we are so pleased to hear you are happy with your experience.
We hope your Linea wall mounted extractor meets your needs and you love it as much as we do!
i'm sure it will look stunning in your kitchen !
Take care
Luxair Team
Chris Delivered Our Hood Today
Easy and friendly delivery from Chris. On time, checked for damage. Very efficient. Thank you.
The hoods are sleek and a lovely design with the glass exterior.
8 listopada 2023
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Thank you Phillip
We are so happy to hear you received your 90-orion-stratos ceiling extractor.
Thank you for confirming your delivery arrived on time and damage free, that's great news!
we will be sure to pass on your comments to Chris!
Kind regards
Luxair Team
Lee delivered our extractor hood today…
Lee delivered our extractor hood today within the specified time. Cheerful, professional service, opened the packaging for me, to check for damage, of which there wasn’t any and he had already inserted the carbon filters, excellent service, thank you Lee
6 listopada 2023
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hello Sarah,
Thank you for leaving a review of your experience.
We hope you are satisfied with your NUVOLA- STRATOS recirculating extractor!
We are so pleased to hear your experience has been a positive and straight forward one and should you require any further assistance we are always here to help.
Kind regards
Luxair Team
Chris delivered our cooker hood to WR2
Chris delivered our cooker hood to WR2. He checked to make sure the glass wasn't broken and was lovely, friendly and very helpful. I am sorry I can't remember the specific date but we are number 42.
28 października 2023
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hello Caroline
We are super happy to hear your LA-70-CVD-ISL-SS arrived undamaged and was checked on delivery for you.
Thank you for taking the time to post this review and let us know of your experience.
It is so helpful to receive reviews like yours to continue to provide high quality customer service and aftercare.
Kind regards
Luxair Team.
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