I bought a cooker hood from Luxair over 2 and a half years ago. Just recently the touch panel was playing up. I sent an email on Sunday, not expecting to get a reply until Monday but received a reply... Zobacz więcej
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Zobacz, co mówią recenzenci
despite me initially not understanding quite what the bundle offer was I was looking at, Hollie was super patient and we nailed it.....just a week later a very dilligent Lee delivered my items....real... Zobacz więcej
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The Man Dave is the font of all knowledge and he even managed to talk sense into my husband ;) We haven't bought anything yet, but the products look beautiful, and we'll definitely be back.
The highest quality product and expertly hand delivered. You can tell they care about their product and customer service. The friendly helpful delivery guy drove the product down from Yorkshire in the... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Luxair Cooker Hoods is a renowned name in the kitchen and bathroom extraction industry, recognised as one of the top privately owned manufacturers in Great Britain and Europe. With over 22 years of experience, we have established ourselves as a trusted brand, becoming one of the UK’s best-selling ranges of kitchen extractor fans. Our extensive selection includes the largest variety of cooker hoods and bathroom extractors, designed to meet the diverse needs of homeowners and professionals alike. At Luxair, we pride ourselves on providing exceptional warranty options, outstanding customer service, and unparalleled care, ensuring that our customers receive the best possible experience. Discover the perfect kitchen extractor fan or bathroom extractor to elevate your space with Luxair Cooker Hoods.
Dane kontaktowe
Unit 4-5, Keld Close, HG4 5NB, Ripon, Zjednoczone Królestwo
- 01765641888
- info@luxairhoods.com
- www.luxairhoods.com
4,6
Doskonała
577 recenzji
W ostatnim czasie nie zapraszano do recenzowania
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Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Inni użytkownicy przeglądali również
Cooker hood arrived this morning on…
Cooker hood arrived this morning on time 9 am prompt driver very helpful opened the packaging and check all was well still need to fit it but overall good company to deal with
2 listopada 2023
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hello Jason
Amazing to see your extractor was delivered promptly and in tact!
thank you for ordering the LA-90-ORION-STRATOS-BG and thank you for choosing Luxair.
Should you require any further assistance upon fitting of the item then please don't hesitate to contact us, we're always here to help.
Kind Regards
Luxair Team
Excellent
Excellent service. We used Click and Collect. David the warehouse manager was very knowledgeable and ensured we were completely happy with the product we were taking away.
2 listopada 2023
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi John,
Thank you for taking the time to leave us a review! We are delighted to hear you are happy with the service provided by David our warehouse manager when you were collecting your LA-90-ORION-STRATOS-WG. We will ensure your positive comments are passed on.
Please do not hesitate to contact us in future if you need any assistance.
Kind Regards,
Luxair! :)
Fast efficient service and sorted a…
Fast efficient service and sorted a minor problem swiftly.
1 listopada 2023
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Hi Kevin,
Thank you for your review - great news to hear this was resolved swiftly for you.
Kind Regards,
Luxair!
Great delivery driver
Great service. Lee the driver called a few minutes before delivery and on arrival opened and checked the item for any damage. Excellent service :-)
1 listopada 2023
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Thank you for taking the time to leave us a 5* review! We are pleased to hear you are happy with the service provided throughout.
Kind Regards,
Luxair Team.
Great service and communication from…
Great service and communication from ordering to delivering. Lee the driver checked box and packaging for damage in front of me and all was good. Couldn’t be happier. Bit more personal than the big names. Good choice
31 października 2023
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Dear Mark,
Thank you for taking the time to leave us a review! We are delighted to hear you are happy with the service provided throughout when ordering the LA-90-SKYLINE-SS.
Please do not hesitate to contact us if we can help further in future.
Kind Regards,
Luxair :)
Yesterday I took delivery of my new…
Yesterday I took delivery of my new extractor hood. The service, particularly including the delivery driver was exemplary. I’m very, very pleased with the promptness and care shown by the company.
24 października 2023
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Dear David,
Thank you for taking the time to leave us a review.
We are so pleased to hear you are happy with the service provided throughout your experience with us.
We are sure you will be just as happy with the LA-90-ORION-STRATOS you have ordered.
Kindest Regards,
Luxair!
Had the pleasuring of dealing with Lee…
Had the pleasuring of dealing with Lee upon delivery. Very lovely and friendly guy.
16 października 2023
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Dear Simon,
Thank you for taking the time to leave us a 5* review! We are so pleased to hear you are happy with the service provided when Lee was delivering your LA-100-LINEA, we will ensure your comments are passed on.
Kind Regards,
Luxair Cooker Hoods Ltd!
Excellent customer service
We called in person to the office and we’re given excellent customer service. Not only did they unpack a cooker hood to show us but wired it up so we could see it working. Also gave advice and guidance. Nothing was too much trouble.
9 października 2023
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Dear Mr Middleton,
Thank you for your 5* review!
We are delighted to hear that you were happy with the service provided when you visited our Head Office to purchase the LA-90X30-SOFFITTO-SS.
Please do not hesitate to contact us if you ever need any further help.
Kind Regards.
Luxair Team!
Excellent customer service
The staff went above and beyond all expectations. Very helpful considering the items I purchased should have been ordered and paid for online and I just turned up at the distribution centre.
5 października 2023
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Dear Tracey,
Thank you for taking the time to leave us such a wonderful review!
We are so pleased we were able to help with your purchase of the LA-90-DELUX-BR and LA-90-LUSSO-IND hob, upon your visit to our Head Office. We will ensure all staff involved receive your kind comments.
Please do not hesitate to contact us further if you ever need anymore help.
Kind Regards,
Luxair :)
Very useful people to give advice…
Very useful people to give advice presale. Delivery by Luxair employee so not thrown around by a courier.
Thanks Lee for checking the product for damage when you delivered it.
27 września 2023
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Dear Mark,
Thank you for taking the time to leave us such a wonderful review!
We are delighted to hear you are happy with the service provided throughout your experience. We do ensure we cover as many of our own deliveries as possible, dependent on location, to minimise the risk of items getting damaged by courier.
Please do not hesitate to contact us in future if we can be of any further assistance.
Kind Regards,
Luxair team :)
Really helpful and responsive
A small latch broke on our wonderful (7 year old) Luxair cooker hood. A phone call to Luxair, and an email with a photo, and the part was in the post, delivered the next day. Great customer service.
12 września 2023
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Dear Gillian,
Thank you for such a positive review.
Great to hear you have been happy with your choice of Luxair hood :)
We are glad the issue was resolved and your hood is now fully operational again. We will make sure your comments are passed on to the staff members involved!
Kind Regards,
Luxair :)
This is an amazing Company to deal…
This is an amazing Company to deal with. From initial order to delivery and after sales service we have been delighted with all contact. The Induction Hob and Cooker Hood are of superb quality and very easy and intuitive to operate. Extremely high quality at very reasonable prices when compared with others on the market.
19 września 2023
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Dear John,
Thank you so much for your wonderful 5* review! :)
We are so pleased to hear you are happy with the service provided throughout your experience with ourselves, we will ensure your comments are passed on to all relevant members of the team.
Excellent choice with the Orion and Induction Hob, we are delighted you are happy with your choice and the quality of our products.
Please do not hesitate to contact us in future if we can ever help further!
Kind Regards,
Luxair!
Excellent service and delivery on time. Chris was our delivery driver who was especially helpful.
Excellent service and delivery on time Chris the delivery driver was very helpful.
19 września 2023
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Thank you for your 5* review! We are so pleased to hear you are happy with the service provided and will ensure your comments are passed on.
Kind Regards,
Luxair Team :)
Top class service and delivery.
Great communication and service. Luxair delayed their delivery at my request. Sent me a confirmation of the agreed delivery date. The delivery driver, Lee, then texted me the evening before to let me know the time he'd arrive. Even texted me next morning to say delayed in traffic. On delivery Lee carried in the unit, and unpacked it to check all was OK. Top class service from ordering to delivery. Thank you Luxair and all the team.
19 września 2023
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Dear Nigel,
Thank you for sharing your experience! We are so pleased you were kept informed throughout and delivery was accommodated as per your requests.
We will be sure to pass on your feedback to the relevant staff involved in your order process.
Kind Regards,
Luxair Team! :)
Excellent service from start to finish
Excellent service from start to finish. Called for further information before purchase and the advisor was really helpful. The had a great selection of 1100 sizes which I had struggled to find elsewhere. My order arrived quickly and Lee the delivery driver checked over the item for any transit damage before leaving. The hood has not been installed yet but it looks lovely.
18 września 2023
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Dear Lynn
Amazing feedback! We are happy to hear you found what you were looking for, please don't hesitate to contact us should you require any further assistance. We'd love an update once its installed :)
Thank you so much for taking the time to share your experience, we really appreciate it!
Kind Regards
Luxair Cooker Hoods.
1st class service
The product I wanted was not in stock when I wanted to order. The luxair office staff kept me informed on a regular basis over a couple of months regarding the availability. When it came into stock they delivered the product using their own transport in 4 days. Delivery was on time and the driver Lee was both polite and efficient. Altogether a top class company.
15 września 2023
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Dear John,
Thank you for sharing your experience! we are so pleased you were kept informed and delivery was completed in a timely and friendly manner, we will be sure to pass on your feedback to the relevant staff involved in your order process.
Kind regards
from the Luxair Team!
Excellent
I received my cooker hood. The driver very kindly opened the box and made sure everything was in good condition. He was very good and delivered everything on time.
8 września 2023
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Dear Feroza,
Thank you for your 5* review.
We are so pleased to hear you are happy with the service provided by our driver, we have no doubt that you will be just as happy with your choice of cooker hood (LA-90-ANZI-EXT) once installed.
Please do not hesitate to contact us in future if we can be of any help.
Kind Regards,
Luxair Cooker Hoods Ltd.
Excellent service from start to…
Excellent service from start to finish,1st filter didnt come in the time specified,contacted the company was sent a replacement straight away then the original order turned up and was told keep as spare,would highly recommend
12 września 2023
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Thank you for leaving us a 5* review! We are sorry to hear your order was delayed in transit with Royal Mail, but we are pleased to hear you are happy with the service provided from ourselves.
Please do not hesitate to contact us in future, if we can ever help further.
Kind Regards.
Luxair Cooker Hoods Ltd.
We are very happy with our new cooker…
We are very happy with our new cooker hood! It is very powerful and does an excellent job. I do sometimes worry before pressing on power mode not to be sucked in myself, but so far so good-still here! 😁
Although we had some issues with rearranging the delivery ( it was cancelled and I had to chase Luxair Cooker Hoods for a new delivery date and time to be arranged ), I am still leaving a 5 star review, because of the driver Chris. He made up to us by providing an excellent service on the day of the delivery. Chris gave me a call before arriving, opened the box and checked the hood himself. He was very polite, friendly and professional.
Overall, we are very happy with our purchase and recommend Luxair Cooker Hoods to everyone!
12 września 2023
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Dear Zivile,
Thank you so much for your wonderful 5* review!
We are delighted to hear you are happy with the product of your choice, the LA-85-LUSSO-CAN is an excellent choice and is certainly one of our most powerful models boasting from a huge 1350m3/hr motor.
We will ensure your comments are passed on to our driver, Chris.
Thank you again!
Kind Regards.
Luxair Cooker Hoods Ltd.
Overall good experience
Lee, the driver, delivered promptly on delivery day and also dealt efficiently with my return (no issues, just changed my mind).
Office staff have been helpful in making the correct choice and arranged immediate replacement of one incorrect item of ducting with no charge or any other issues.
6 września 2023
Opinia niezależna
Odpowiedź od Luxair Cooker Hoods Ltd
Dear Laura,
Thank you for taking the time to leave us a 5* review.
We are delighted to hear you are happy with the service provided by all staff members throughout your experience.
We hope you will be happy with the product you have chosen, the LA-90-SYNERGY is a great choice!
Please accept our apologies again that one of the ducting items was incorrect.
Please do not hesitate to contact us in future, if we can help further.
Kind Regards,
Luxair Cooker Hoods Ltd.
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