Lucky Eleven Recenzje 

501
Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Gorgeous little gold huggies with the brightest emerald-coloured gems. I bought them for a gift for a friend and I am very happy to give them as the quality is great and packaging is lovely. Super spe... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Great jewellery and quick delivery! I’ve place two orders with them now and had 3 different pieces (2 earrings and 1 necklace) and they are my favourite earrings in my collection. Will definitely be p... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Super easy website to navigate, great selection of jewellery to choose from. I purchased opal huggie hoops and they arrived quickly, neatly and sealed in cute love heart shaped bags. Would make a wond... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Received my order this morning and they're so pretty. I bought turquoise pave huggies as it's my birthstone . Speedy delivery and constantly kept me updated with info about my order

Reakcja na opinię


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

501 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 94% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(501)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 237

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Oceniono na 4 z 5

Beautiful earring but I didn’t realise…

Beautiful earring but I didn’t realise it was just one for cartilidge, I thought it would be a pair for lobes, it does say to buy two if you want a pair but only if you go in the extra information about the product.

17 lutego 2026
Opinia niezależna
Logo Lucky Eleven

Odpowiedź od Lucky Eleven

Hi Isabelle,

Thank you so much for your review. I’m really sorry to hear this wasn’t what you were expecting.

We do try to make it as clear as possible that our flat backs are sold as a single earring, as shown in the product image, stated in the title (“flatback stud”), and mentioned in the description. Cartilage earrings are typically sold individually, as they’re often worn in different piercings rather than as a matching pair.

That said, we really appreciate your feedback and will take this on board to see where we can make things even clearer for customers in the future. If there’s anything we can do to help, please feel free to reach out — we’d be more than happy to assist ❤️

Oceniono na 5 z 5

Amazing

I bought lots of earrings for all my piercings before I went travelling to Australia that I could wear without needing to take them out, as I knew during my travels I would be busy and in and out of water so didn’t want to deal with rusty earrings or green ears 😣 I just returned home after 3 months away and my earrings are still perfect after months of wearing in water, pools, on the beach in the sun etc. I wanted to wait until I came back and properly wore them for a while before leaving a review but I am so happy with them. I am just about to place a new order ☺️

15 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

Great quality jewellery

Fast delivery and earrings just as pictured. Great quality jewellery and it looks fab - really sparkly. Will definitely order again, perfect for gifting, cute silk pouch included 💞

10 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

I have just received my 10TH!!

I have just received my 10TH!!! order from lucky eleven. Such amazing jewelery for a great price. Service is fantastic any time I have reached out by email I have gotten helpful responses by the team.

14 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

Really pleased!

Really pleased with my purchase! 💖 website was easy to navigate, got a great offer on something I’ve had my eye on for ages - and the service has been fab. Thanks so much! :)

9 lutego 2026
Opinia niezależna
Logo Lucky Eleven

Odpowiedź od Lucky Eleven

Thank you for your review, Amber! 💗

Oceniono na 4 z 5

Missing order

I placed my order on the 5th of January and still haven’t received the jewellery. I was promised a refund nearly 4 days ago and that hasn’t been processed either. I’ve been given assurances that simply haven’t been followed through. At this point it feels like empty promises and poor customer service. I understand delays can happen, but failing to deliver the product and the refund is unacceptable.

Judging by the other reviews, slow delivery and lost packages seems to be the trend. What I will say though is that Bethan’s communication via email has been really good! Could possibly be lip service, but I’m guessing they are used to placating frustrated customers over missing orders and shipping delays. I would strongly advise others to think twice before making an order.

EDIT— I originally gave this business a one star to reflect my personal experience that I have had with them. I’ve since then changed my review to 4 stars to reflect the customer service I have since experienced upon rectifying my missing order. The jewellery is actually beautiful and I am so so pleased with it. Thank you, Bethan!

12 lutego 2026
Opinia niezależna
Logo Lucky Eleven

Odpowiedź od Lucky Eleven

Hi Danielle, Thank you for sharing your experience. You ordered a personalised necklace which can take 20 business days to be made. As explained through email you had opened a chargeback for your order and I accepted the chargeback on Friday 6th. I shared the chargeback evidence and information with you from your payment provider which states they take 4-10 business days to process chargeback reversals. I am continuing to discuss this with you through email to help further. I appreciate you shopping with my brand and hope we can resolve this positively for you. Thank you.

Oceniono na 5 z 5

Super quick shipping!

Super quick shipping!!
The items arrived perfect and exactly like the pictures on the website 10/10
Definitely going to get some charms for my hoops sooo cute!!!

11 lutego 2026
Opinia niezależna
Logo Lucky Eleven

Odpowiedź od Lucky Eleven

Thank you for your lovely review!💗

Oceniono na 4 z 5

Good quality earrings

Good quality earrings, colourful opals and the huggies are all round good value for money. Also fast delivery.

7 lutego 2026
Opinia niezależna
Logo Lucky Eleven

Odpowiedź od Lucky Eleven

Thank you for your review, Gemma!😊

Oceniono na 5 z 5

Love love love

My purchases arrived super quickly and they were exactly as they looked and were described on the website. I love them, they are so pretty. Can’t wait to buy more!

7 lutego 2026
Opinia niezależna
Logo Lucky Eleven

Odpowiedź od Lucky Eleven

Thank you, Tara! So pleased to hear this 😊 x

Oceniono na 5 z 5

happy post on a grey day!

Well this the happy post and sparkle my winter needed this week. The packaging was lovely and made it feel cool and special - great branding! I ordered a pair of hoops and a couple of charms to hang from them and they really pop in my ears - I went for pink tones. Quality feels great for the money. First time ordering and won’t be the last. LOVE!

4 lutego 2026
Opinia niezależna
Logo Lucky Eleven

Odpowiedź od Lucky Eleven

Thanks for such a lovely review! So glad to hear this 😊

Oceniono na 1 z 5

Really disappointed

Really disappointed. I ordered on 10/01/26 and never received any shipping details or my order. I emailed on 18/01/26, to enquire and was told that it was an issue with Royal Mail and they needed a few business days to look into this.

I was offered a refund or my parcel to be resent. I chose the order to be sent as I’m in dire need of new earrings and understood these things can happen.

By 29th Jan I still hadn’t received my parcel so emailed again for an update and was told it was confirmed they resent my order and they would check on this with royal mail for an expected delivery date and if there were any issues again they would refund the order immediately.

Again, nothing arrived so I emailed on 2nd Feb requesting a tracking number as I now believe both parcels were never sent in the first place, which is really disappointing. It’s now 6th Feb and nothing has arrived.

If the order couldn’t be fulfilled I’d have rather they say that at that start and refund me rather than me waiting all this time on a parcel that’s never going to arrive.

6 lutego 2026
Opinia niezależna
Logo Lucky Eleven

Odpowiedź od Lucky Eleven

Hi Catriona, Thank you for your feedback. I am really sorry that you have been left feeling disappointed. I sent you an email on the 7th of Feb as your package was showing as delivered on the tracking but I haven't heard back from you yet, if you can't locate the package please let me know and I can definitely help you further hello@lucky-eleven.co.uk. I hope to hear from you soon. Thank you, really appreciate your order!💗

Oceniono na 5 z 5

earrings for my daughter

I ordered a pair of earrings for my daughter and didn't expect them to arrive so quickly to be honest. They are beautiful and look very good quality. They arrived within a few days and were packaged beautifully. I will definitely use the service again. Thank you.

4 lutego 2026
Opinia niezależna
Logo Lucky Eleven

Odpowiedź od Lucky Eleven

Thank you for your review, Karen! So pleased you were happy with your order ❤️

Oceniono na 5 z 5

Very happy!

Quick delivery, and lovely packaging.

Can't wait to wear my earrings, they are super cute.

Will definitely order again.

4 lutego 2026
Opinia niezależna
Logo Lucky Eleven

Odpowiedź od Lucky Eleven

Thank you for your review, Melissa! So happy to hear this ❤️

Oceniono na 5 z 5

Stunning ✨

BEAUTIFUL jewellery and looks just as it does on the website. Quality is 10/10 and the packaging is stunning. Not mass produced rubbish, you can tell someone has packed your order with love. Will be ordering more earrings soon 💖

4 lutego 2026
Opinia niezależna
Logo Lucky Eleven

Odpowiedź od Lucky Eleven

Thank you for your lovely review, Sarah!😊

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