Lucky Eleven Recenzje 

501
Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Gorgeous little gold huggies with the brightest emerald-coloured gems. I bought them for a gift for a friend and I am very happy to give them as the quality is great and packaging is lovely. Super spe... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Great jewellery and quick delivery! I’ve place two orders with them now and had 3 different pieces (2 earrings and 1 necklace) and they are my favourite earrings in my collection. Will definitely be p... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Super easy website to navigate, great selection of jewellery to choose from. I purchased opal huggie hoops and they arrived quickly, neatly and sealed in cute love heart shaped bags. Would make a wond... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Received my order this morning and they're so pretty. I bought turquoise pave huggies as it's my birthstone . Speedy delivery and constantly kept me updated with info about my order

Reakcja na opinię


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

501 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 94% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(501)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 237

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Oceniono na 5 z 5

The earrings and charms are amazing

The earrings and charms are amazing, good quality and very cute! Cant wait to get more!

12 marca 2026
Opinia niezależna
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Odpowiedź od Lucky Eleven

Thank you, Emma for taking the time to leave a review💗

Oceniono na 5 z 5

Lovely mothers day gift

Updated review:
After my original review, Bethan got in touch straight away and was very helpful.

The order was sent in two separate shipments. One arrived within 2 days and the second within 7 days.

My fiancée was very happy with the earrings and charms as a Mother’s Day present from our daughter.

Thank you, Bethan, for your help and for resolving this.

9 marca 2026
Opinia niezależna
Logo Lucky Eleven

Odpowiedź od Lucky Eleven

Hi James, Thank you for your review. As you ordered a pre-order item (Earring Charms) these are not due to dispatch until Saturday March 14th. However as discussed over email I will send your other earrings separately tomorrow with next day delivery to ensure these earrings reach you in time for Mother's Day. Your pre-order Earring Charms will be sent separately once restocked. Thank you again for your order. Please reach out if I can help further 😊

Oceniono na 5 z 5

No reaction!

A really cool range of jewellery at a reasonable price. I bought an flatback earring for my helix and it is so cute! Really well made and ive had zero reaction to it :) the packaging it comes in is also really nice. Will defo buy from here again!!

11 marca 2026
Opinia niezależna
Logo Lucky Eleven

Odpowiedź od Lucky Eleven

Thank you so much for taking the time to leave a review, we really appreciate it! 😊

Oceniono na 5 z 5

I stumbled across Lucky Eleven while…

I stumbled across Lucky Eleven while looking for a simple pair of everyday earning and ended up ordering almost immediately. What caught my eye was the clean and modern design style. When the package arrived a few days later, everything was packed neatly and felt surprisingly premium for the price point. I've worn the hoops I ordered nearly every day since then and they still look great. They're light, comfortable, and don't irritate my ears like some cheaper jewellery does. Honestly, it turned into one of those purchases where your'e glad you gave a smaller brand a chance.

18 lutego 2026
Opinia niezależna
Logo Lucky Eleven

Odpowiedź od Lucky Eleven

Thank you so much for taking the time to leave a review, we really appreciate it! 😊

Oceniono na 5 z 5

Lucky Eleven turned out to be a really…

Lucky Eleven turned out to be a really pleasant find. I ordered a pair of hoops and expected something decent, but they actually exceeded my expectations. The design feels stylish yet simple enough for everyday wear. It's the kind of jewellery that quietly becomes part of your routine because it matches almost anything you wear.

4 lutego 2026
Opinia niezależna
Logo Lucky Eleven

Odpowiedź od Lucky Eleven

Thank you so much for taking the time to leave a review, we really appreciate it! 😊

Oceniono na 5 z 5

The earrings are beautiful and they…

The earrings are beautiful and they came in a super cute package with a handwritten thank you note! Such a lovely touch!
Great quality and great service!

5 marca 2026
Opinia niezależna
Logo Lucky Eleven

Odpowiedź od Lucky Eleven

Thank you so much for taking the time to leave a review, we really appreciate it! 😊

Oceniono na 5 z 5

Very impressed

The selection of earrings on the website were perfect !! Just what I was looking for and affordable. The affordability and the quality is unmatched. The packaging was also so cute!!

6 marca 2026
Opinia niezależna
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Odpowiedź od Lucky Eleven

Thank you for your review, Maggie! ❤️

Oceniono na 5 z 5

My new go to for all my earrings!

Just received my 2nd order. Great quality jewellery and excellent customer service. I had an issue with my 1st order which was sorted out quickly. I will not hesitate to purchase from them again in the future.

5 marca 2026
Opinia niezależna
Logo Lucky Eleven

Odpowiedź od Lucky Eleven

Thank you for your review, Lauren! ❤️

Oceniono na 5 z 5

Everything is so cute

Everything is so cute! - the jewellery, the website, the packaging! Earrings seem really good quality, and excellent value for money. Delivery was very quick too

5 marca 2026
Opinia niezależna
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Odpowiedź od Lucky Eleven

Thank you Becks, really appreciate your review!❤️

Oceniono na 5 z 5

Finally silver jewellery that is cute

It is so great to be able to find affordable jewellery that comes in silver. The items I got came so quickly and are so cute, I haven’t taken them out yet, and I am already looking to get more.

26 lutego 2026
Opinia niezależna
Logo Lucky Eleven

Odpowiedź od Lucky Eleven

Thank you for your review, Victoria!😊

Oceniono na 5 z 5

I’ve had so many compliments on the Ombré Grren Hoops

I’ve had so many compliments on the earrings! I brought a pair of green ombre Huggies and loads of people have noticed me wearing them! Including when I was doing my shopping in Sainsbury’s! I’ve had them around a week or so! No issues so far! Fast shipping and lovely customer service. I would highly recommend

16 lutego 2026
Opinia niezależna
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Odpowiedź od Lucky Eleven

This is so nice to read! Thank you for your review, so glad you love your earrings 🥰

Oceniono na 5 z 5

Amazing customer service

Amazing customer service! You can really tell the owner cares about customer experience and when I had an issue with my order she sorted it right away ( no quibbles or asking for proof). Also the products are amazing which obviously helps the experience. I’ve placed two orders here and will definitely order again.

23 lutego 2026
Opinia niezależna
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Odpowiedź od Lucky Eleven

Thank you so much Elizabeth! I really appreciate your review ❤️

Oceniono na 5 z 5

Stunning 😍

I found this store accidentally and I'm so glad I did! So many amazing pieces, I could have easily bought it all and they're amazing quality! The packaging was also so cute and came with a little silk pouch. Can't wait to buy more!

26 lutego 2026
Opinia niezależna
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Odpowiedź od Lucky Eleven

Thanks for your lovely review, Kelly! As a small business it is so appreciated ❤️

Oceniono na 5 z 5

Great Small Business!

Great experience! Really quick delivery, items were beautifully packaged and the products them selves are lovely and good quality for money! Would definitely recommend 😁

28 lutego 2026
Opinia niezależna
Logo Lucky Eleven

Odpowiedź od Lucky Eleven

Thank you, Kelly! So pleased you were happy with your order😊

Oceniono na 5 z 5

Birthday gift

Fab selection of earrings, Speedy delivery and very cute gift wrapping

26 lutego 2026
Opinia niezależna
Logo Lucky Eleven

Odpowiedź od Lucky Eleven

Thank you, Chloe!😊

Oceniono na 5 z 5

The Jewellery is absolutely gorgeous

The Jewellery is absolutely gorgeous! I currently have 3 pairs of their hoops in all of my lobe piercings and I adore them! I also love that most things come in gold and silver!

1 marca 2026
Opinia niezależna
Logo Lucky Eleven

Odpowiedź od Lucky Eleven

Thank you for your review, Phoebe! So happy to hear you love your earrings. Thanks again for your order ❤️

Oceniono na 5 z 5

Very quick delivery

Very quick delivery! Happy with products received! Will definitely order again! Xx

21 lutego 2026
Opinia niezależna
Logo Lucky Eleven

Odpowiedź od Lucky Eleven

Thank you for your lovely review, Chantelle! So glad to hear this ❤️

Oceniono na 1 z 5

Would give 0 stars if i could!

I do not recommend this company. I placed an order on 20th Dec 2025. When I later checked the order status, I noticed the item was updated as a preorder, with orders being sent out on 5th Jan 2026. I emailed when they were not sent out after 5th Jan, no reply. After chasing on social media, i got a reply. I was offered a 10% partial refund and apologies for the delay. On 18th Jan when i still hadn’t received the earrings or the partial refund, I was told the order had been sent, but no tracking details were provided.
By 22nd Jan, nothing had arrived, so I chased once more. I was assured it had been dispatched. When I finally received tracking information, it showed the item had not even been sent yet. I was told the partial refund was still on the way. I monitored the tracking myself and eventually saw it had been dispatched, but days after what I had been told. There was a clear lack of honesty and transparency throughout. I eventually received the earrings and was offered a full refund if I returned the items due to the epic delay, but by that point I had completely lost trust and decided to keep them as i figured the refund would either take a long time to be processed or not received at all. I was told again the partial refund had been processed. To this day, the promised partial refund has not materialised. I can only assume i have been lied to, repeatedly.
I understand and appreciate this is a small business, but that does not excuse misleading communication, delays without explanation, and taking payment for orders that cannot be fulfilled on time, especially while heavily promoting themselves through targeted ads.
Based on my experience, I would not recommend purchasing from this company unless you are prepared for long delays, poor communication, being lied to and potentially being left out of pocket. Looking at other reviews, it seems I am not alone.

1 marca 2026
Opinia niezależna
Logo Lucky Eleven

Odpowiedź od Lucky Eleven

Hi Jacqui,

Thank you for your review. I’m really sorry to hear that you feel disappointed with your experience - that’s never what we want for any of our customers.

I’ve taken the time to look back over our previous emails from January to fully understand what happened. Your order was placed during the New Year period, I reached out to explain that the 'Estella Pink Hoops' you had ordered were on pre-order. I provided an estimated dispatch timeframe and also offered the option of a full refund if you preferred not to wait. You kindly confirmed that you were happy to proceed with the order.

I then followed up with a further update confirming the expected delivery date, and according to the tracking information, your order was delivered on this date. As I hadn’t heard anything further after delivery in January I was not aware of your disappointment.

I’m really sorry if there has been any misunderstanding or if you feel the communication wasn’t clear - that is never our intention. I have also sent you a follow up email to see if there is anything else I can help you with, I will be happy to help. Thank you

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