Hi, I reached out to Lloyd Latchford for assistance after there was a change in my car lease arrangements. I needed a letter on my claims history which Janis J provided for me by return. This was e... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Great customer service from William. I called up to make a change to the car insurance policy (change of registration number). After a quick security check William confirmed the change was made wi... Zobacz więcej
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I had a really positive experience and just want to say a huge thank you to Edyta. She was incredibly kind, patient, and helpful throughout the whole process. Nothing felt rushed, and she made sure... Zobacz więcej
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Aaron Figgett was unbelievably helpful throughout this process. Tesla were a 10/10 nightmare with dreadful customer service, but Aaron worked tirelessly to get up to date info and relay it. Al... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
We are Lloyd Latchford, an award-winning Insurance broker, Third Party Administrator and Delegated Underwriter, with over 40 years of successful trading history. We manage more than 12,000 policies a month, including car, driving instructor, commercial, and home insurance. As part of Atlanta Group, we have access to some of the best people, systems, and pricing capability within the industry and are continuing to grow.
Dane kontaktowe
Artisan, Hillbottom Road, Sands Industrial Estate, High Wycombe, HP12 4JX , Zjednoczone Królestwo
- +441844275555
- customerservice@lloydlatchford.co.uk
- www.lloydlatchfordgroup.co.uk
4,9
Doskonała
307 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Paul Fairweather was great
Paul Fairweather was great - he sorted out a glitch on my policy with the minimum of fuss. Highly recommend!
5 stycznia 2026
Opinia niezależna
Odpowiedź od Lloyd Latchford Group
Good afternoon Laurie,
Thank you for your 5 star review. We are happy to hear that Paul resolved the issue smoothly and efficiently. We appreciate your recommendation and thank you for your feedback. We will ensure this is passed onto Paul.
Have a super day,
Lewis - Lloyd Latchford
Great service
Emma quickly and efficiently sorted our enquiry, actioning the changes required and notifying us. Thanks for your help.
18 grudnia 2025
Opinia niezależna
Odpowiedź od Lloyd Latchford Group
Good morning Steve,
We're happy to hear that the enquiry was sorted out quickly and efficiently by Emma and that the necessary changes were made. We appreciate you taking the time to leave us feedback.
Have a lovely day,
Lewis - Lloyd Latchford
Lauren Halsall
Lauren Halsall , has been very helpful and professional. She even did extra check to help resolve my queries.
29 grudnia 2025
Opinia niezależna
Odpowiedź od Lloyd Latchford Group
Good morning Zeinab,
We appreciate you taking the time to share your positive experience. We're happy to hear that the service you received from Lauren was helpful and that the extra effort resolved your questions.
Happy New Year,
Lewis - Lloyd Latchford
Danielle was brilliant at solving my query
Danielle was brilliant at solving my query - kept me up to date while she talked to the lease company and get everything sorted a lot quicker and easier than I had expected - thank you!!
29 grudnia 2025
Opinia niezależna
Odpowiedź od Lloyd Latchford Group
Good afternoon Andy,
We're happy to hear of the service you received from Danielle and that your query was solved. We are glad everything was sorted quicker and easier than expected. Thank you for your positive feedback!
Have a lovely week,
Lewis - Lloyd Latchford
Great customer service
Super fast, the agent Lauren Halsall was very helpful, very polite, efficient and resolved my query quickly and without issue.
23 grudnia 2025
Opinia niezależna
Odpowiedź od Lloyd Latchford Group
Good afternoon James,
We are happy to hear that you had a super fast and efficient experience with Lauren! We appreciate your positive feedback regarding the helpful and polite service you received.
Have a great day.
Diana
Lloyd Latchford
Friendly and helpful service
I spoke to Paul Fairweather to correct a couple of incorrect details in my contract. Paul was friendly and helpful and managed to resolve this very quickly which I really appreciated
22 grudnia 2025
Opinia niezależna
Odpowiedź od Lloyd Latchford Group
Good afternoon Natalie,
We're happy to hear that the issue with your contract was resolved quickly and efficiently by Paul. We appreciate your positive feedback and are glad that you found our service helpful. We will ensure your feedback is passed on to Paul.
Have a lovely day,
Lewis - Lloyd Latchford
Correction to policy details - excellent
Spoke to Lauren to correct some details on my initial policy documents that had fallen between the cracks. She was excellent, helped me with my query very efficiently and was a pleasure to speak to.
19 grudnia 2025
Opinia niezależna
Odpowiedź od Lloyd Latchford Group
Good afternoon Tom,
We're happy to hear that the policy details were corrected efficiently by Lauren and that you had a positive customer experience. We appreciate you taking the time to share your feedback.
Have a great afternoon.
Diana
Lloyd Latchford
Emma Heaton
Spoke with Emma Heaton today with regards to a query I had on my policy. Emma was knowledgeable, polite and followed up on what she promised. Great service.
18 grudnia 2025
Opinia niezależna
Odpowiedź od Lloyd Latchford Group
Good afternoon Stuart,
We're happy to hear that you had a positive experience and found the service you received from Emma helpful. We appreciate you taking the time to share your feedback regarding the assistance you received and will ensure this is passed onto Emma.
Many thanks,
Lewis
Lloyd Latchford
Great service
Great, professional and friendly service by Emma Heaton! Thanks.
15 grudnia 2025
Opinia niezależna
Odpowiedź od Lloyd Latchford Group
Good afternoon,
Thank you so much for your 5 star review about the great service you received from Emma. We will ensure that this is passed on to Emma.
Have a super week.
Many thanks,
Lewis
Lloyd Latchford
it was a very complicated issue that…
it was a very complicated issue that was eventually solved by Ella. Thanks for the customer service
9 grudnia 2025
Opinia niezależna
Odpowiedź od Lloyd Latchford Group
Good afternoon.
Thank you so much for your 5 star review. We are so please to hear that Ella was able to resolve your issue even though there were complications. We will ensure that your comments are passed on to Ella.
Many thanks,
Lewis
Lloyd Latchford
Amelia Drummond was great
Amelia Drummond was great - made the process very easy
5 grudnia 2025
Opinia niezależna
Odpowiedź od Lloyd Latchford Group
Good afternoon Oliver,
Thank you for taking the time to provide your 5 star review.
We are delighted to hear that you were pleased with the service you received and how easy Amelia made it for you.
Many thanks,
Lewis
Lloyd Latchford
Great company to deal with
I was insured through Lloyd Latchford for a salary sacrifice lease car and found them to be a great company to deal with. Everything was very straight forward and they always responded quickly and helpfully when needed - particularly Ella who was a great help at the end of my lease.
3 grudnia 2025
Opinia niezależna
Odpowiedź od Lloyd Latchford Group
Good afternoon,
We're happy to hear that your experience with your salary sacrifice lease car insurance was straightforward. We appreciate your positive feedback regarding our team's responsiveness and helpfulness, especially the assistance you received at the end of your lease.
Have a lovely evening,
Aisha - Lloyd Latchford
Quick to respond when I wanted to…
Amelia Drummond was quick to respond when I wanted to update my license details. Certificate received on the day with full explanation. Very helpful and polite.
3 grudnia 2025
Opinia niezależna
Odpowiedź od Lloyd Latchford Group
Good afternoon
We're happy to hear that the license update process was quick and easy. We appreciate your positive feedback regarding the helpful explanation and prompt certificate delivery.
Have a lovely evening,
Aisha - Lloyd Latchford
Dealing with Ella was a pleasure and…
Dealing with Ella was a pleasure and she is a credit to the company
2 grudnia 2025
Opinia niezależna
Odpowiedź od Lloyd Latchford Group
Good afternoon,
We are happy to hear that you had a positive experience. Thank you for taking the time to share your feedback with us.
Have a lovely evening,
Aisha - Lloyd Latchford
Helpful
I rang them.
A human (Emma), answered and listened to my issue.
She sorted my problem really quickly.
It's that simple - if only other companies could learn from this!
1 grudnia 2025
Opinia niezależna
Odpowiedź od Lloyd Latchford Group
Good afternoon,
We're happy to hear that our team promptly addressed your issue! We appreciate you taking the time to share your positive experience with us.
Have a lovely day,
Aisha - Lloyd Latchford
Lauren gave amazing customer service!!
Spoke to Lauren twice today with time sensitive queries and I didn’t have to wait to speak to anyone she was so quick and reassuring that I was fully insured on my new vehicle. Easiest and friendly customer service experience I have had in a long time and my queries took minutes to resolve! Can’t recommend enough! Thank you Lauren!!
1 grudnia 2025
Opinia niezależna
Odpowiedź od Lloyd Latchford Group
Good afternoon,
We're happy to hear that you had such a quick and easy experience. It's great to know that our team was able to resolve your queries so efficiently and provide reassurance about your new vehicle's insurance. Thank you for your positive feedback!
Have a lovely day,
Aisha - Lloyd Latchford
Lauren was so awesome in getting the…
Lauren was so awesome in getting the changed documentation for my insurance at such a short notice. The vehicle was delivered early and so they needed to amend the Insurance
28 listopada 2025
Opinia niezależna
Odpowiedź od Lloyd Latchford Group
Good afternoon Salvatore,
We're happy to hear that the documentation was handled quickly for your insurance needs. We appreciate your positive feedback regarding Lauren's awesome! assistance in relation to the early delivery of your vehicle.
Have a great afternoon!
Diana
Lloyd Latchford
Made the whole process easy especially …
Made the whole process easy especially when adding an additional driver - really quick docs sent out straight away - Emma was very helpful
25 listopada 2025
Opinia niezależna
Odpowiedź od Lloyd Latchford Group
Good Morning,
Thank you for taking the time to leave your 5 star review. We really appreciate your feedback and we will ensure your comments are passed back to Emma. We look forward to assisting you in the future.
Have a great week.
Rebecca, Lloyd Latchford.
Polite and professional service
Amy Robinette was able to help me quickly and effectively. She handled my queries in a knowledgeable way, and was professional throughout. Thanks Amy.
24 listopada 2025
Opinia niezależna
Odpowiedź od Lloyd Latchford Group
Good afternoon,
Thank you for taking the time to leave your 5 star review. We really appreciate your feedback regarding the service provided to you by Amy. We will ensure all your comments are passed back to her and we look forward to assisting you in the future.
Enjoy the rest of your week.
Rebecca, Lloyd Latchford.
Absolutely fantastic customer service
Absolutely fantastic customer service. Rapid response and sorting my second driver insurance.
Thank you Emma
19 listopada 2025
Opinia niezależna
Odpowiedź od Lloyd Latchford Group
Good morning Karol,
Thank you so much for your 5 star review. We are glad to hear you were pleased with the prompt service you received from Emma. We will ensure your wonderful comments are passed on to Emma.
Have a lovely day,
Lewis
Lloyd Latchford
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.