Hi, I reached out to Lloyd Latchford for assistance after there was a change in my car lease arrangements. I needed a letter on my claims history which Janis J provided for me by return. This was e... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Great customer service from William. I called up to make a change to the car insurance policy (change of registration number). After a quick security check William confirmed the change was made wi... Zobacz więcej
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Super efficient service - Amelia Drummond was such a fantastic help - really pleased our request was handled so promptly.
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I had a really positive experience and just want to say a huge thank you to Edyta. She was incredibly kind, patient, and helpful throughout the whole process. Nothing felt rushed, and she made sure... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
We are Lloyd Latchford, an award-winning Insurance broker, Third Party Administrator and Delegated Underwriter, with over 40 years of successful trading history. We manage more than 12,000 policies a month, including car, driving instructor, commercial, and home insurance. As part of Atlanta Group, we have access to some of the best people, systems, and pricing capability within the industry and are continuing to grow.
Dane kontaktowe
Artisan, Hillbottom Road, Sands Industrial Estate, High Wycombe, HP12 4JX , Zjednoczone Królestwo
- +441844275555
- customerservice@lloydlatchford.co.uk
- www.lloydlatchfordgroup.co.uk
4,9
Doskonała
309 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Today I spoke to a super helpful lady…
Today I spoke to a super helpful lady unfortunately I have got her name I needed to get cover for my wife so she could use the car for business use, she was so helpful and polite was a pleasure to deal with.
14 lipca 2025
Opinia niezależna
Odpowiedź od Lloyd Latchford Group
Good afternoon,
Thank you for taking the time to leave your 5 star review. We really appreciate your feedback about your customer service experience. We look to assisting you in the future.
Have a great week.
Rebecca, Lloyd Latchford
Safisfied so far
Great service from David - responsive and friendly with all my requests.
10 lipca 2025
Opinia niezależna
Odpowiedź od Lloyd Latchford Group
Good afternoon Misha,
Thank your for taking the time to leave your 5 star review.
It's great to hear that David was so responsive and friendly leaving you happy and satisfied with your customer service experience.
Have a super weekend!
Diana
Lloyd Latchford
A fantastic service over the phone.
A fantastic service! I called up for a change on my insurance policy and was connected with Emma. Throughout the call, which was quick and efficient, Emma has a a positive, friendly attitude and actioned the change promptly. Thanks so much.
10 lipca 2025
Opinia niezależna
Odpowiedź od Lloyd Latchford Group
Good Afternoon,
Thank you for taking the time to leave your 5 star review. We really appreciate your great feedback. I will ensure your comments regarding Emma's efficient and friendly customer service are passed back to her. We look forward to assisting you in the future.
Enjoy the rest of your week.
Rebecca, Lloyd Latchford.
Pleasant, professional and efficient
Pleasant, professional and efficient call to update to my car insurance policy. Refreshingly straight forward and easy.
10 lipca 2025
Opinia niezależna
Odpowiedź od Lloyd Latchford Group
Good Afternoon,
Thank you for taking the time to leave your 5 star review. We are delighted to hear you were happy with your customer experience when updating your insurance policy. We look forward to assisting you in the future.
Enjoy the rest of your week.
Rebecca, Lloyd Latchford.
Straightforward and seamless
Thanks Emma - really appreciate your help in arranging my insurance documents.
10 lipca 2025
Opinia niezależna
Odpowiedź od Lloyd Latchford Group
Good Afternoon,
Thank you for taking the time to leave your 5 star review. Its great to hear you are pleased with the service provided by Emma when arranging your insurance documentation. We look forward to assisting you in the future.
Enjoy the rest of your week.
Rebecca, Lloyd Latchford.
Hassle free and friendly
Very quick, clear, efficient and friendly. Lauren was very helpful and made the process hassle free. Thank you!
8 lipca 2025
Opinia niezależna
Odpowiedź od Lloyd Latchford Group
Good afternoon Mark,
Thank you for taking the time to leave your 5 star review.
We are very pleased that Lauren was able to ensure you received a hassle free, friendly and efficient customer experience. We will be sure to pass on your fantastic feedback to Lauren.
Have a super day.
Diana
Lloyd Latchford
Amazing Employees!
I'm not usually one to leave 5 star reviews, but the experience provided by Emma H. was absolutely brilliant. I had reason to speak to her over the course of a couple weeks and she was so personable and diligent. Her comms were bang on and swiftness was the name of the game!
8 lipca 2025
Opinia niezależna
Odpowiedź od Lloyd Latchford Group
Good afternoon,
Thank you for taking the time to leave your great 5 star review. We are so pleased to hear such positive feedback about the service provided to you by Emma. We will ensure your comments are passed back to her which she will be delighted with. We look forward to assisting you in the future.
Enjoy the rest of your week.
Rebecca, Lloyd Latchford.
Helpful and efficient
Queries were speedily resolved and documentation re-issued in minutes. Amelia was cheerful, knowledgeable and helpful throughout
8 lipca 2025
Opinia niezależna
Odpowiedź od Lloyd Latchford Group
Good afternoon,
Thank you for taking the time to leave your 5 star review.
We really appreciate your feedback and we are delighted to hear you were pleased with the helpful service provided by Amelia. I will ensure your comments are passed back to her.
Enjoy the rest of your week.
Rebecca, Lloyd Latchford
Spoke with Lauren as I needed info on…
Spoke with Lauren as I needed info on my insurance coverage abroad, she was great and super helpful.
7 lipca 2025
Opinia niezależna
Odpowiedź od Lloyd Latchford Group
Good Morning,
Thank you for taking the time to leave your great 5 star review. We are delighted to hear you were happy with the helpful service provided by Lauren and we will ensure your feedback is passed to her.
Enjoy the rest of your week.
Rebecca, Lloyd Latchford
Superb service.
I normally only leave a 5* review if i get more than i would expect from a service.
We have 2 Salary Sacrifice cars with work. One with long range, one with short range. I needed to use the long range one but I wasnt sure if I would be covered as only one of us had business insurance.
I spoke to Lauren Halsall and my initial expectations were that I would be told 'Yes, good to go' or 'No, sadly not' and I would need to make alternative arrangements.
Lauren looked into it and added business cover on to cover both drivers and then did this on our other car too. Completely exceeded my expectations! So 5 *'s all round. Thank you
7 lipca 2025
Opinia niezależna
Odpowiedź od Lloyd Latchford Group
Good Morning,
Thank you for taking the time to leave your 5 star review. We really appreciate your amazing feedback. It's so nice to hear the service provided to you by Lauren, exceeded your expectations. We will ensure your comments are passed back to her. We look forward to assisting you in the future.
Enjoy the rest of your week.
Rebecca, Lloyd Latchford
Insurance Policy amendment
Everything well explained & all my questions answered
7 lipca 2025
Opinia niezależna
Odpowiedź od Lloyd Latchford Group
Good Morning,
Thank you for taking the time to leave your review. We really appreciate your feedback. We look forward to assisting you in the future.
Enjoy the rest of your week.
Rebecca, Lloyd Latchford.
Request for assistance with the matter
I called Lloyds Latchford and spoke with AmeliaDrummond. She promptly sent the policy to myemail- super efficient. Highly recommended!
4 lipca 2025
Opinia niezależna
Odpowiedź od Lloyd Latchford Group
Good afternoon Bartosz,
Thank you for taking the time to leave your 5 star review.
It's good to hear that Amelia was so super efficient and sent your documents promptly. Your recommendation is very much appreciated!
Have a great weekend.
Diana
Lloyd Latchford
Emma replied very quickly to my…
Emma replied very quickly to my questions - a great experience!
3 lipca 2025
Opinia niezależna
Odpowiedź od Lloyd Latchford Group
Good afternoon,
Thank you for taking the time to leave your great 5 star review. We are delighted to hear it was a great customer experience by Emma. We look forward to assisting you in the future.
Enjoy the rest of your week.
Rebecca, Lloyd Latchford
Lauren was amazing
Lauren was amazing, she sorted my enquiry quickly and was lovely throughout - brilliant service!
27 czerwca 2025
Opinia niezależna
Odpowiedź od Lloyd Latchford Group
Good afternoon,
Thank you for your wonderful feedback and 5 star review about the service you received from Lauren. This is the kins of service we always stive to provide and we will ensure this is passed on to Lauren.
Have a super weekend.
Lewis
Lloyd Latchford
David Barwise
David's customer service was fantastic, very helpful and helped me through the entire process of adding my wife to my car insurance and helped with all the other people required to fulfil the request
26 czerwca 2025
Opinia niezależna
Odpowiedź od Lloyd Latchford Group
Good morning Richard,
Thank you so much for taking the time to provide your amazing 5 star review about the service you received from David. It is our aim to help every customer in this way.
We will ensure this fed back to David.
Have a lovely weekend.
Lewis
Lloyd Latchford
Odpowiedź od Lloyd Latchford Group
Good afternoon Will,
Thank you for your 5 star review about the service you received from Lauren. This is exactly the kind of service we always aim to provide. We will make sure your feedback is passed on to Lauren.
Have a lovely weekend.
Lewis
Lloyd Latchford
Emma was super helpful
I spoke to Emma who was super helpful. I had a policy query which she answered and followed up by emailing a copy of the policy, highlighting the answer to the question I had asked. nice surprise not be on hold for ages and also getting a straight answer to a question, thank you.
18 czerwca 2025
Opinia niezależna
Odpowiedź od Lloyd Latchford Group
Good Afternoon,
Thank you for taking the time to leave your 5 star review. Its great to hear you were pleased with the helpful customer service provided by Ella. We really appreciate your feedback and look forward to assisting you in the future.
Enjoy the rest of your week.
Rebecca, Lloyd Latchford.
Amazing service.
Amazing service.
Answered my queries quickly and emailed the relevant documents to me.
It was a pleasure to deal with Ella Dodd at Lloyd Latchford.
16 czerwca 2025
Opinia niezależna
Odpowiedź od Lloyd Latchford Group
Good Afternoon,
Thank you for taking the time to leave your 5 star review. We really appreciate your feedback about the amazing service that was provided to you by Ella. We will ensure your comments are passed back to Ella. We look forward to assisting you in the future.
Have a great week.
Rebecca, Lloyd Latchford.
Speedy Service
I had great first experience dealing with Lloyd Latchford Group. Amelia Drummond was very helpful and dealt with my inquiry very quickly and professionally.
16 czerwca 2025
Opinia niezależna
Odpowiedź od Lloyd Latchford Group
Good Afternoon,
Thank you for taking the time to leave your 5 star review. Its great to hear you were happy with the service provided by Amelia. I will ensure your comments are passed back to her. We look forward to assisting you in the future.
Have a great week.
Rebecca, Lloyd Latchford.
Great quick response
Had a very quick query regarding some paperwork that had been sent through, which was dealt with very professionally, by a very caring agent, Amelia Drummond, setting my mind at ease. Documents corrected and sent through with a short period post the call. Excellent. Thanks
13 czerwca 2025
Opinia niezależna
Odpowiedź od Lloyd Latchford Group
Hi Anthony,
Thank you for taking the time to leave your 5 star review.
It's great to hear that you received excellent customer service and that Amelia was so professional and caring regarding your request. We will be sure to pass on your amazing feedback to Amelia!
Have a super weekend!
Diana
Lloyd Latchford
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.