Jade was extremely helpful, providing me reassurance my water account has all been set up. She checked to ensure I could access my online account, which was very kind of her. She was professional and... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Today I had an issue and had to call Leep Utilities. A lovely lady named Lily picked up and she just did an extraordinary job to help me with everything I needed. My past experiences have not... Zobacz więcej
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Just contacted the customer service team regarding my first bill from Leap after moving in to a new build property. Gemma (or Jemma) couldn't have been more helpful. Polite and professional, my query... Zobacz więcej
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I got set up with Leep for my new build property very quickly and easily. My call was handled by Mike who was both friendly and efficient. I have only been in the new property for 2 weeks so it's ea... Zobacz więcej
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Informacje dotyczące firmy
- Przedsiębiorstwo wodociągowe
- również w kategorii:
- Dostawca energii
Napisane przez firmę
Leep Utilities (Leep) owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.
Dane kontaktowe
2nd Floor, Metro, 33 Trafford Rd, M5 3NN, Salford, Zjednoczone Królestwo
- 0300 373 3540
- hello@leeputilities.co.uk
- www.leeputilities.co.uk
4,8
Doskonała
2 tys. recenzji
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Sem - Phenomenal Customer Service
I spoke with Sem and he was absolutely brilliant. Polite, knowledgeable, ultra professional - a real credit to Leep Utilities. Excellent service from Sem 😀
17 kwietnia 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good morning John
Thank you so much for your kind words! We’re delighted to hear that Sem made such a positive impression. His professionalism, knowledge, and friendly approach are exactly what we strive for at Leep Utilities. We’ll be sure to pass on your feedback to him—it will mean a lot. Thanks again for taking the time to share your experience! 😊
Have a great day
Kelly
Telephone contact
Amazing service on the telephone today. Hannah was extremely helpful and went above and beyond !
15 kwietnia 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good morning Vanessa
Thank you so much for your kind words! We're delighted to hear that you had such a positive experience on the phone. Hannah will be especially pleased to know that her helpfulness and dedication made a difference. We’ll be sure to pass along your feedback—she truly does go above and beyond! If there’s ever anything else we can assist you with, please don’t hesitate to get in touch.
Have a great day
Kelly
I received a great service from Mike…
I received a great service from Mike when getting my account all set up. Mike was polite, knowledgeable and very friendly.
15 kwietnia 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good morning Lewis
Thank you for your lovely feedback! We're so pleased to hear that Mike provided such a great experience while setting up your account. His polite, knowledgeable, and friendly approach really makes a difference, and we’ll be sure to pass on your kind words. If you need any further assistance, we’re always here to help!
Have a great day
Kelly
Odpowiedź od Leep Utilities
Good afternoon Assal
Thank you! We really appreciate your kind words—glad that Will was so helpful and efficent 😊
Have a great evening
Kelly
Michelle was very helpful and cared…
Michelle was very helpful and cared about looking after my circumstances, great service
13 kwietnia 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good afternoon Martha
Thank you so much for your kind words! We’re delighted to hear that Michelle took such great care in understanding your circumstances and providing excellent service. We’ll be sure to pass along your feedback to her 😊
Have a great evening
Kelly
It was a nice experience
It was a nice experience. The wait was not too long on the phone. Mike attended to my queries. He was patient and helpful.
10 kwietnia 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good Morning
Thank you for your feedback. We’re delighted to hear that you had a positive experience, with a short wait time and helpful support from Mike. It’s great to know he was patient and able to assist with your queries. We truly appreciate you taking the time to share your experience.
Enjoy your day
Jo
Just received our first bill
Just received our first bill , slight problem setting up account , made a call answered quickly and dealt with issue in a matter of minutes, great service thank you
10 kwietnia 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good Morning
Thank you for your feedback. We’re pleased to hear that your call was answered quickly and that your account issue was resolved in just a few minutes. It’s great to know you received such efficient service, and we truly appreciate you taking the time to share your experience.
Enjoy your day
Jo
Mike was helpful and helpful
Mike was helpful and helpful. He handled my queries well and professionally
9 kwietnia 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good Morning
Thank you for sharing your experience. We’re so pleased to hear that Mike provided helpful and professional support while assisting with your queries. We’ll be sure to pass your kind words on to him.
Enjoy your day
Jo
Michelle Was very helpful setting up…
Michelle Was very helpful setting up our account and explained everything in a detailed manner
8 kwietnia 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good morning Ali
Thank you for your kind feedback! We're delighted to hear that Michelle was so helpful in setting up your account and took the time to explain everything clearly. We'll be sure to pass along your compliments.
Have a great day
Kelly
Odpowiedź od Leep Utilities
Good morning Ian
Thank you so much for your kind words! We’re delighted to hear you had a great experience—Gemma will be thrilled to know she made such a positive impression.
Have a great day
Kelly
These guys are rubbish
These guys are rubbish. Imagine not having a payment portal for the hot water they charge people for and everything is based off estimation and not an actual meter reading. No records of payment, absolute trash. Feels like they've got just 2 staff back end who send you loads of threatening emails. One of them is called Katy! worst provider I have seen by a mile after oneutility.
7 kwietnia 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good morning OgbaWe’re really sorry to hear about your experience, and we appreciate you taking the time to share this feedback. What you’ve described isn’t the level of service we aim to provide.
We understand how frustrating it can be to deal with estimated billing, lack of clear payment records, and communication that feels overwhelming or impersonal. Your concerns about the payment process and transparency are important, and we take them seriously.
We’d genuinely like the opportunity to look into this for you and make things right. Please consider reaching out to us directly with your account details so we can review your billing, clarify any discrepancies, and ensure your concerns are properly addressed. Please email headofcustomerservices@leeputilities.co.uk
Thank you again for bringing this to our attention.
Kind regards
Kelly
After about a ten minute wait
After about a ten minute wait, the lady I spoke to was very helpful, undated our account and arranged for the refund due to a credit on the account. Very pleasant phone call.
7 kwietnia 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good afternoon Sheila and John
Thank you for your kind feedback! We're really pleased to hear that, although there was a short wait, Hannah was able to assist you efficiently and resolve the issue with your account and refund. It's great to know the call was a pleasant experience overall. We appreciate you taking the time to share this!
Have a great day
Kelly
Odpowiedź od Leep Utilities
Good morning James
Thank you for your kind feedback! I'm glad you found the advice helpful and useful from Noah. I really appreciate you taking the time to share your experience.
Have a great day
Kelly
Helpful home move
Called up and spoke to Will about moving home. He handled everything quickly and smoothly, exactly what I needed with the stress of moving house.
31 marca 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good afternoon Josh
Thank you for your kind feedback! We're so glad to hear that Will was able to make your move smoother and less stressful. Moving home can be a challenging time, so it’s great to know he handled everything quickly and efficiently for you. We’ll be sure to pass along your comments—he’ll really appreciate it. Wishing you all the best in your new home!
Have a great evening
Kelly
Deborah made my tenancy process a none…
Deborah made my tenancy process a none stressful easy experience she was super fast and super informative, Leep is very fortunate to have employees like her leading the way into their customer service!
31 marca 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good afternoon Sonny
Thank you so much for your kind words! We're thrilled to hear that Deborah made your tenancy process smooth and stress-free. She truly goes above and beyond to provide fast, informative, and supportive service, and your feedback means a lot to us. We’re proud to have her as part of the team. Wishing you all the best in your new home!
Have a great day
Kelly
So helpful
So helpful, i think i spoke to michelle and she was so lovely and spoke through everything to help me with my account, great experience
30 marca 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good evening Courtney
Thank you so much for your kind review! We're really glad to hear you had such a positive experience. Michelle will be delighted to know her support made a difference. If you ever need anything else, we're always here to help
Have a great week
Kelly
Hannah was really helpful
Hannah was really helpful, efficient and quick to get my issue sorted. Very impressed
26 marca 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good morning Claire
Thanks so much for your lovely review! 😊 We're so glad Hannah could help you quickly and efficiently. We'll make sure she sees your kind words!
Have a great day
Kelly
Fast and easy new account setup.
26 marca 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good morning Yura
Thank you for your feedback! We’re pleased to hear your account setup was fast and easy with Mike. If you need anything else, we’re always here to help.
Have a great day
Kelly
I’m really happy with the service from…
I’m really happy with the service from Leep Water. Everything has been smooth and reliable, and it’s clear they genuinely care about their customers. What stood out the most to me is the attitude of their staff — always friendly, patient, and willing to help with any questions. It makes such a difference when you feel valued as a customer.
Overall, a great experience and I’d definitely recommend them to others!
26 marca 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good morning Hajerhmed
Thank you so much for your lovely review! 😊 We’re delighted to hear everything has been running smoothly and that Deb's friendly and supportive approach stood out to you. Making our customers feel valued is exactly what we strive for, so your feedback means a lot. Thanks again for your recommendation!
Have a great day
Kelly
Michelle was very helpful and sorted…
Michelle was very helpful and sorted out for me what i needed. No issues at all with customer service.
25 marca 2026
Opinia niezależna
Odpowiedź od Leep Utilities
Good morning Jo
Thank you for your kind feedback! We're really pleased to hear that Michelle was able to help you and get everything sorted smoothly. It's great to know you had a positive experience with our customer service. We’ll be sure to pass on your comments to her. If you need anything else, don’t hesitate to get in touch!
Have a great day
Kelly
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