Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Just WOW! My 3 x 12-year old white leather sofas that were dirty, grimy, with headrests and seats worn and stained from hair product and denim colour transfer have just been restored to near perfect c... Zobacz więcej

Oceniono na 5 z 5

Awesome company... did my training here c.1 year ago, all staff were super friendly and helpful. Since qualifying they have been nothing but supportive and even given me some leads in my local area. C... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We've used LRC products to colour several leather sofas. This included repair work using Flexi Filler & Fiber Binder as well as dyes and clear coats. All LRC products are easy to use and give fantasti... Zobacz więcej

Oceniono na 5 z 5

Been dealing with Isobel recently…started off with me asking a basic question on one of their products… she took it upon herself to find out what my project was, and asked my understanding of how I th... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

81 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(81)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 9

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Just like new

Very efficient. A great job. Reasonably priced. Has given my beloved leather jacket a new lease of life

4 września 2023
Opinia niezależna
Logo .

Odpowiedź od .

Thank you for sending in your leather jacket for repair, and we are very pleased its been able to get a new lease of life.

Thank you for your support we truly appreciate it

Thank You
Team LRC

Oceniono na 5 z 5

Excellent service

Excellent service.

Made an enquiry for what I thought was a write off of a jacket. Simple email correspondence with the team and I had a quote. Sent it off and repairs were done exactly as quoted.
All work to a high standard in a timely
Many thanks

30 sierpnia 2023
Opinia niezależna
Logo .

Odpowiedź od .

Thank you for your review regarding your leather jacket, we are glad your happy with the results, almost every item like this has a personal story behind them, so dealing with this type of item is also a personal one for our technicians.

In most cases we are preserving history and memories for people.

Thank you once again for trusting LRC with your jacket

Team LRC

Oceniono na 5 z 5

Aniline Leather cleaning spray lrc7

Wow,what a product,recently purchased a litre of leather cleaner for our white leather settee’s ( bad purchase ,,the settees😩) got fed up purchasing numerous wipes and other spray products came across this company ,had to give it a try, blown away how easily it cleaned away the dirt , and the blue colouring from me sitting on the settee in jeans,and all the slobber from our Great Dane (plenty of that 🤣🤣) ,cleaned so fast and easy,the wife has now told me that it is now my job,,,,normally put trainers in the wash when they look a bit grubby,not now,,,,sprayed with the cleaner,,,like new 👍,Any chance of adding a fragrance to your products,Asking for the wife ,Again great product⭐️⭐️⭐️⭐️⭐️

24 sierpnia 2023
Opinia niezależna
Logo .

Odpowiedź od .

Thank you for the review, we are so glad this has worked for you and removed the stains you had on your aniline item, regarding a fragrance we can look at that for the future for sure.

Thank you for your purchase and review glad everything worked out for you

Team LRC

Oceniono na 5 z 5

Saved a ruined leather jacket.

I stupidly treated a leather jacket with a polish containing wax, which was great for weatherproofing but messed it up and it started turning grey - something to do with natural oils "trapped"? I don't really get it, but Leather Repair stripped it all off and returned the jacket to a beautiful, as-new condition. I couldn't be happier. It took a few weeks and was not cheap but not extortionate either. Worth every penny to rescue a favourite jacket that was basically ruined.

28 sierpnia 2023
Opinia niezależna
Logo .

Odpowiedź od .

thank you for your review regarding the restoration of your leather jacket, we are always here to help with the best solutions and advice for any leather item.

Thank you for your business and for trusting LRC to re colour your jacket to as good as new again.

Thank you

Team LRC

Oceniono na 5 z 5

Been dealing with Isobel…

Been dealing with Isobel recently…started off with me asking a basic question on one of their products… she took it upon herself to find out what my project was, and asked my understanding of how I thought the best way to go about it was. Glad she did, as she gave me a tonne of useful advice and suggestions, even before I purchased anything! I am embarking on a total colour change of a luxury leather jacket, and without her I would have messed it up! Thank you so much Isobel, words cannot do the advice you gave any justice.

30 sierpnia 2023
Opinia niezależna
Logo .

Odpowiedź od .

Thank you for your review, as a company we believe in offering the best possible advice and solutions, we will pass on your comments to Isobel.

Anything you need to know as you begin this process please just email, email and send a many pictures as you wish we are here to help with all your questions, if you feel something isn't looking right or going correctly just stop is the best advice and email us.

We are here to help you and guide you

Thank you once again for your business and review.

Team LRC

Oceniono na 5 z 5

My Cerutti jacket repair

I have a Cerutti jacket made from Nappa leather and very expensive. It had an18 cm complex tear.
I had a lot of communication with the contact person. She was very patient an helpful throughout our 15+ email exchanges.
The repair was done very rapidly.
The repair was so good that I had to look for the repair.
When I lived in Switzerland, they told me that it was impossible to repair. Cerutti told me the same thing. So, Leather Repair did the impossible.

22 sierpnia 2023
Opinia niezależna
Logo .

Odpowiedź od .

Thank you for your review Mike, that tear was very big and in a very difficult area, being right on the pocket makes it a very weak point for sure, but we must say it did come out very well, some tears are like that, some can be hard to deal with and others still hard to deal with but you are able to blend them out better. Thank you for trusting us with your jacket and we are delighted your very happy wit the repair carried out

Thank you for your business as a small family business it means a lot to us.

Team LRC

Oceniono na 2 z 5

Charlatan snake oil salesmen touting fancy labels

I'll start by saying I'm not completely disappointed by the quality of their products. They performed and smelled slightly better than just using water.

I’m quite disappointed that the owner of the company used a community Facebook group to masquerade as a concerned citizen and acquire my trust, to then con me into buying products from the company without declaring his affiliation. The products were extremely expensive, coming at prices like £30/litre for some fancy labels and colourful solutions, but on further research these magical cleaning products turned out to be standard watered-down detergent. So the products basically failed to work as advertised. I had purchased products recommended by this 'good Samaritan' and followed the instructions according to the video he sent me. When it left patches all over my beautiful armchair I emailed them to seek help for the poor results, and instead of giving me solutions, they tried to blame me for the product not working by coming up with accusations about how I must have used them incorrectly... I tried several times to clarify to them what I’d done, but they went into denial and tried to pontificate about chemistry that they didn't really understand.
Instead of presenting the situation as my wrongdoing, which it categorically was not, they should have apologised for the poor performance of their products and offered me a refund or a free sample to retain my business and my trust.

Lastly, their email correspondence was poor. They ignored several of my emails, and when they did not, their response was significantly delayed - and frankly, the content wasn’t worth the wait. In fact they were quite rude and wrote unlettered bumbling responses in an unprofessional tone.

23 sierpnia 2023
Opinia niezależna
Logo .

Odpowiedź od .

What charles has omitted to tell here is that he's used another brand of the chair, that was badly cracked to begin, very dried out and all colour bleached out of them before he began using anyone's products, charles contacted us via the companies help group which is linked below for help, this was provided and the YouTube channel has over 400 videos all with the director in them, so we have never hidden that facts, the facebook page for the director is as follows https://www.facebook.com/leatherrepaircompany

Charles has also not mentioned that he used tap water on a neutral aniline colour chair causing this to go hard and stiff which it will, he was never advised to do that, that is what's caused the issues and sadly excessive scrubbing.

Below are the from the client and replies to the clients emails, all emails were replied to within a timely fashion.

from client 11 Aug 2023, 17:15 (this had landed in spam and we didn't see it until spam folders were checked )
from client 23 Aug 2023, 09:52
from client 23 Aug 2023, 09:59
LRC replied 23 Aug 2023, 10:41
from client 23 Aug 2023, 12:04
LRC replied 23 Aug 2023, 12:37
from client 23 Aug 2023, 15:04
LRC replied 24 Aug 2023, 10:32
from client 24 Aug 2023, 18:40
LRC replied 25 Aug 2023, 07:13
from client 25 Aug 2023, 18:27 (we have not replied to this email yet as we have been away and was sent when the office was closed, we have also decided not to respond as it was a repeat of a prior email )

At no stages does the group or its directors hide the facts they are part of the group or the company, the groups about us section clearly states its a group for LRC only, see below text. https://www.facebook.com/groups/847305112074956

About
This group is designed to provide help and advice with all your leather items. Using products from the Leather Repair Company.
Handbags
Sofa
Car Interiors
Leather Jackets
Shoes
Boots
Anything leather, cleaning, care, protection, repairs, restoration and colour changes.
Please add technicians and suppliers of leather care products to the group.
Please note all must stay impartial.....
Strictly no advertising this is a help group only - NOT A SELF PROMOTION GROUP.

Also charles states in his review that sending him a free bottle of cleaner would have made all of this okay? considering his views on our products, why would charles wish to damage his items even further?

Charles also never purchased 1 ltr bottles. Charles purchased the below.

Leather Cleaning & Protection Set 250ml set (2 bottles) • SKU: LRCK15a-1 £19.00

Aniline Leather Cleaner LRC7 500ml • SKU: LRC7B £22.50

Luxury Bamboo Fibre Applicator pack of 5 £7.75

Aniline Leather Protection Spray 100ml LRC33 £7.00

Subtotal £56.25



Oceniono na 5 z 5

Was on vacay here

Was on vacay here, and broke my shoes ;(
Stopped in here and they fixed it back. to perfection. Amazing service for a reasonable price. Thank you!

18 grudnia 2022
Opinia niezależna
Oceniono na 5 z 5

Review withdrawal

I reviewed the wrong company so whatever was written does not apply to this company

16 sierpnia 2023
Opinia niezależna
Logo .

Odpowiedź od .

Hi Alistair we have never restored your couch, we have no record of doing your couch for you.

Can you please contact us on our email help@leatherrepaircompany.com

So we can work out why you have left us this review when we have never repaired your couch.

edited reply, we requested your contact details and we have no record of you on our system, we have no idea of your location either, perhaps you can email as above as we are concerned about this as we have no record of you.

second edit: Thank You, i hope you get sorted out.

Oceniono na 5 z 5

Excellent products and service

Stumbled across the product range after buying a second hand suite in need of some TLC. Gave the cleaner and protection cream a shot and it exceeded my expectation. By far the best products I've used over the years. The cream goes on like a dream, allows for control over sheen level and the leather is supple and pleasant to touch. Encouraged decided to tackle some other issues on another piece of furniture. Had trouble with colour choice and the customer support was near instant and brilliant. Since then I tried the leather softening cream, which has done a fabulous job softening and evening out the colour on the sections with worn coating. Looking forward to getting on with the toughest challange of dealing with some ink stains and matching dye in some places.

22 lipca 2023
Opinia niezależna
Logo .

Odpowiedź od .

Wow thank you for your feedback, we are so pleased you have been happy with everything and we will feed back your comments to the staff concerned.

As a small family business this means so much to us, we strive for perfection at all levels, not just our customer care but our products also.

Thank you once again Team LRC

Oceniono na 5 z 5

Results way beyond expectations

Absolutely fabulous company. Had a golf club bag "hood" that had been badly marked with paint over 20 years ago. An amazing job and the result was brilliant. The team at the Leather Repair Company kept me informed re the status and what they were planning to do. Absolutely no hesitation recommending the Leather Repair Company

25 lipca 2023
Opinia niezależna
Logo .

Odpowiedź od .

Thank you for your feedback, it did come to su with some issues, but it did get tuned around to look amazing in the end

Thank you for your feedback we truly appreciate it a great deal, as a small family business getting feedback for our small team is always great to read, knowing we have another very pleased client.

Thank you for your review and business Team LRC

Oceniono na 5 z 5

Do not hesitate. Do it. I guarantee.

We had 4 days training course in June.
We are from South Korea, and it was totally first time in UK
They welcomed us warmly and kindly.
He is so passionate and professional in training.
And all products are absolutely incredible. we have our own Leather Repair Company in Korea. so we have used and studied most of all products they have during the course. I guarantee that these products are much better than you are using now.
It was really good time to share our knowledge and skills. (Actually we had learned more and more from him)
We are planning to go and have another course in this year
It's definitely worthy.
Thank you again ! LRC family :)

27 czerwca 2023
Opinia niezależna
Logo .

Odpowiedź od .

Thank You Danny, we are so pleased you enjoyed your four day course, Richard said it was a pleasure to train you and he's looking forward to coming to South Korea to do more training with you there and get the distributorship of our product range going

Thank you for your business and support

Team LRC

Oceniono na 5 z 5

Excellent advice regarding restoration…

Excellent advice regarding restoration of leather sofa. Great product. Will order more!

17 lipca 2023
Opinia niezależna
Logo .

Odpowiedź od .

Thank you for your feedback and review, as a family business we truly appreciate it

Thank you
Team LRC

Oceniono na 5 z 5

Restored my Leather Jacket, good as new!

I bought what would've been a once beautiful Feraud leather jacket second hand, at a cheap price, hoping I'd be able to get it repaired. It was ripped in places, worn out and faded, so I just asked for the Leather Repair Company to do the best job that they could as I didn't expect them to be able to fully restore it.

But when I got the jacket back I was amazed as it looks as good as new and feels so soft! I highly recommend the Leather Repair Company! Many thanks!

5 lipca 2023
Opinia niezależna
Logo .

Odpowiedź od .

Thank you for your review regarding your leather jacket, we handle thousands of jackets per year, being the worlds best known for leather jacket restorations we take each one handle job as if the items are our own.

As a family business your review means a great deal to us

Thank you for trusting us with your Feraud leather jacket

Thank you
Team LRC

Oceniono na 5 z 5

One of the best products I've ever…

One of the best products I've ever used, has done an amazing job at rejuvenating my leather products and made them look brand new again. Simple to use but the results are truly fantastic, the only regret I have is not discovering their products sooner, definitely buy from again.

9 lipca 2023
Opinia niezależna
Logo .

Odpowiedź od .

Thank you for your feedback, we truly appreciate it

We are glad your are blown away wit the products

We hope to see you again soon

Thank you once again as a family business it means a great delka to us.

Team LRC

Oceniono na 5 z 5

I started from scratch with no…

I started from scratch with no knowledge about Leather but need the expertise for my business. After a short search on were to learn about leather, there was no doubt that Leather Repair company is the place. Leather Repair Company lives up the reputation and more! After my 4 days course I felt confident to go out on my own and repair leather, knowing that I always have help and advice from Richard when I need it. Even though I live in Denmark, Leather Repair Company is the right place to go too, if you want to learn from the best.
Leather Repair Company have my fully recommendation.

Best Regards
Thorbjørn (Denmark)

18 kwietnia 2023
Opinia niezależna
Logo .

Odpowiedź od .

Thank you for your feedback Thorbjorn, we are glad you like the training course and it was a pleasure to welcome you to England from Denmark for the course.

We are looking for forward to working with you in future building a great business together

Thank you once again

Team LRC

Oceniono na 5 z 5

Great work on motorcycle jacket

I had a broken zip on a treasured motorcycle jacket that I've had for 15 years. The seams for the zip were buried deep inside folds of triple-stiched leather for abrasion protection purposes and therefore extremely difficult to get at. Not only has the zip been entirely replaced as though it was the original zip, the leather repair company also worked with me to add additional retaining strap in matching leather to lessen the stress on the zip at the waistline. It looks great and is a very discreet addition to the jacket. Extremely happy - excellent job.

15 maja 2023
Opinia niezależna
Logo .

Odpowiedź od .

Thank you for your business and feedback as as family business your feedback means a great deal to us

Thank you once again

Team LRC

Oceniono na 5 z 5

I was astounded by what this company achieved.

I was astounded by the change made to my ancient (25+ year old) dried out, scratched USA made Schott jacket.

It looks almost new - I’m very pleased with it and would not hesitate using this company again.

16 maja 2023
Opinia niezależna
Logo .

Odpowiedź od .

Thank you for your feedback regarding your 25 plus years old jacket we restored, sop glad you are happy with the outcome.

We hope it serves you well for many year to come

We appreciate your feedback and business a great deal.

Thank you once again
Team LRC

Oceniono na 5 z 5

I highly recommend this company and the leather stain remover.

I purchased the leather stain remover online.
It was delivered really quickly and I can highly recommend this product.
I had some really heavy denim blue staining on my
light grey leather drivers car seat. A few dabs and wipes with the stain remover and it was gone.
I was absolutely amazed how quickly and easily it removed the marks which were over quite a large area.
Fantastic product and service.Top marks.

6 maja 2023
Opinia niezależna
Logo .

Odpowiedź od .

Thank you for your feedback regarding out ink and stain remover

We are really pleased it resolved the denim stains on your light grey car seats.

Thank you for your business and support of our family business.

Thank you
Team LRC

Oceniono na 5 z 5

They repaired a leather wallet for me.

They repaired a leather wallet for me.
It was an all round good service,and I was very happy with the work they carried out on my wallet.

13 kwietnia 2023
Opinia niezależna
Logo .

Odpowiedź od .

Thank you for your feedback about the repair works carried out to your leather wallet, once again we want to thank you for your business as a family business it means a lot to us.

We are so pleased everything worked out as planned and the results are just what you expected

Thank you Team LRC

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej