Horrible return policy. 1 of the items I ordered was not same material described, nor constructed the same as the photo Other item my small boobs would not hold the outfit together. Was de... Zobacz więcej
Reakcja na opinię
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Material schlechter als bei bisherigen Billiganbietern. Rücknahme bei -gefällt nicht- nicht möglich !!!! Gutschein als Ausgleich will man nicht, weil Ware so schlecht. Rückerstattung Kaufbetrag 30% .... Zobacz więcej
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Dress i ordered was poor quality, nothing like the picture on the website. They refused to give me a refund. BEWARE!
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Easy to locate the dress I wanted to purchase online. Great variety! Styles you wouldn’t normally find elsewhere. You do have sales too, which makes outfits more affordable. Colorful pictures of exce... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Ladyjuice is a clothing brand that focuses on sequins, rhinestones, and metallic, bright and shiny fabrics in various colors and shapes. Handmade is a major feature of our products, providing customers with high-quality products and services is the original intention of Ladyjuice. For women going to bachelor nights, music festival concerts, festivals, or any occasion where you want to shine, Ladyjuice is your go-to.
Dane kontaktowe
1,9
Słaba
139 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Want to order
Hey, I am wanting to order one of your jumpsuits however, these reviews make me feel very unsure. Will my order have tracking and can you guarantee it will arrive in less than a month?
20 sierpnia 2024
Opinia niezależna
Odpowiedź od Ladyjuice
Dear customer,
We can be contacted at support@ladyjuice.com and complaint@ladyjuice.com. If you have any questions, you are always allowed to get in touch with us.
You can send us the product name and a picture to inquire about the shipping time.
Kind regards,
Ladujuice Team
complaint@ladyjuice.com
Customer service was quick to respond…
Customer service was quick to respond and helped me with what I needed . The dress is very pretty (a bit wrinkled from packaging ) but looks very similar to the photos
9 sierpnia 2024
Opinia niezależna
I am beautiful
First, how fast I received my order they kept me informed when my order shipped and arrival time. Secondly, the item looked just like the picture on the model just beautiful in person very pleased.
24 czerwca 2024
Opinia niezależna
The biggest scam!!!!
The biggest scam!!!!! don't purchase anything from them! their only purpose is to scam you!!!!
29 lipca 2024
Opinia niezależna
Odpowiedź od Ladyjuice
Dear customer,
We are very sorry to hear that you are dissatisfied. If you have made an order, we urgently need your order info. This will help us track the details of your order.
Please provide your order number, or any details related to your order, in the following way:
1. Provide your order information in the Trustpilot background
2. Use your order email to contact us at complaint@ursime.com
We will follow up to ensure that your problem is dealt with promptly and properly.
Ladujuice Team
complaint@ladyjuice.com
This website is just a big scam
This website is just a big scam. I was just about to order a dress of £200 and looking through all dresses they have on the website, I’ve noticed for one model they actually have a picture with the dress on the manechin, if you have a better look at it you will see it’s just an ordinary cloth, not even looking similar with the dress on the model , just imagine to pay all this money and to receive a cloth good to mop the floor with it. Thank you to all these honest people who left a review here, you saved my money. The good reviews I think are fake 😎
22 lipca 2024
Opinia niezależna
Odpowiedź od Ladyjuice
Dear customer,
First of all, we appreciate you taking the time to give us feedback on your observations and concerns. At Ladyjuice, we are committed to upholding standards of integrity, including how we display products and handle customer feedback.
Regarding the "manechin dress" photo issue you mentioned, we would like to clarify that we strictly abide by copyright law, and all product images are either taken by us or provided with suppliers. We do not make unauthorized use of images from other stores, and if you can provide a specific image or product link, we will investigate further to ensure that our policies are followed.
We note that you are questioning the authenticity of your review. We would like to stress that all reviews are submitted by genuine customers on a voluntary basis and that we have not and cannot manipulate or falsify any reviews. We encourage our customers to share their feelings after experiencing our goods and services, whether satisfied or dissatisfied. We believe that this open and transparent feedback mechanism is beneficial to all customers and helps us to continuously improve.
Finally, although you have not yet completed your purchase, we still value your feedback. We understand that even when no transaction is taking place, every part of the customer experience is critical. We hope to have the opportunity to earn your trust.
Please feel free to contact us at complaint@ladyjuice.com and we look forward to the opportunity to address any concerns you may have.
Thanks again for your feedback.
Best regards,
Ladujuice Team
complaint@ladyjuice.com
If I could put 0 I would
If I could put 0 I would. Quality is awful customer service is non existent. I order 2 items I'll fitting, poor quality. I wanted to return the items sent email. No response. Never ever again.
14 czerwca 2024
Opinia niezależna
Odpowiedź od Ladyjuice
Dear Denise,
We apologize for the concern the delay in responding might have caused. We have cleared the backlog and will be responding within 24 hours.
It is verified that your emails have all been replid and the support team already gave you the return address. For your convenience, we have used complaint@ladyjuice.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards,
Ladujuice Team
complaint@ladyjuice.com
I ordered from ladyjuice on the 19th of…
I ordered from ladyjuice on the 19th of June,no confirmation of payment and they don't respond to mail,I just read the reviews here and am seriously getting scared already, my and I need the items for my birthday both items cost £144
19 czerwca 2024
Opinia niezależna
Odpowiedź od Ladyjuice
Dear Deborah,
Upon inspection I didn't find your email to our support team -- perhaps it didn't get through. In such a case, you can email us at complaint@ladyjuice.com or live chat with us on Facebook to have an expedited service.
I also found that the parcel of your order had been shipped.
Tracking #: YH4061987676SZ
Other tracking sites:
https://www.17track.net/en#nums
https://www.track718.us/en
Once the warehouse ships out the package, the whole waiting time on the customer side normally ranges from a week to 3 weeks.
If you have any follow-up questions, please feel free to contact us at the address below.
Regards,
Ladujuice Team
complaint@ladyjuice.com
Einer der schlimmsten onlineshops.
Einer der schlimmsten onlineshops.
Die schicken eine falsche ware nehmen sie auch nicht zurück.
Die mir am Leute abziehen.
Leute last die Finger von der seite.
18 czerwca 2024
Opinia niezależna
Odpowiedź od Ladyjuice
Hallo,
Wir entschuldigen uns aufrichtig für etwaige Unannehmlichkeiten.
Wir haben versucht, Ihre Bestellnummer über Ihren Benutzernamen hier zu ermitteln, um das Problem zu untersuchen und zu beheben. Und wir haben festgestellt, dass die letzte Bestellung von „Yasmin“ aus Deutschland vom 23.10.2023 stammt. Offensichtlich ist dies nicht die Bestellung, die Sie erwähnen.
Könnten Sie uns daher bitte Ihre Bestelldetails mitteilen, wie z. B. die Bestellnummer und die für den Kauf verwendete E-Mail-Adresse?
Oder dürfen wir Sie bitten, uns eine E-Mail an complaint@ladyjuice.com zu senden? Dies hilft uns dabei, Ihre spezifische Bestellung zu finden und die notwendigen Schritte zur Lösung dieses Problems einzuleiten.
Danke.
Ladujuice Team
complaint@ladyjuice.com
This company is trash.
Ordered a dress that never arrived. Contacted them but never heard back. Contacted my credit card company I used to purchase the dress and they reversed the charge. I keep seeing their FB ads and every time I leave a comment about my experience, it gets deleted. This company is trash.
13 marca 2024
Opinia niezależna
Odpowiedź od Ladyjuice
Dear Dawn,
We deeply apologize for the inconvenience caused!
Upon investigation I found that back then we were experiencing a backlog -- a bunch of orders had been delayed in shipping due
to a big backlog, which caused a lot of troubles not only on us but on customers like you. Please accept my heartfelt apology for any frustration you might experience because of it. Rest assured, we have sorted it out and now the waiting time on customers' side has been shortened.
Regarding the deletion of comment, I have documented and shared your feedback with the corresponding personnel to verify and address it.
Again I sincerley apologize for any inconvenience caused. I hope you can give us an opportunity to servce you in the future. You are always welcomed to visit Ladyjuice again and we'd like to offer you a discount whenever you like to place another order.
If you have any follow-up questions, please feel free to contact us at the address below.
Regards,
Returns are impossible
Returns are impossible. Don’t order anything unless you are 100 percent you want to keep it
28 maja 2024
Opinia niezależna
Odpowiedź od Ladyjuice
Dear Stacey Jackson,
We appreciate your feedback and apologize for any inconvenience you may have with regard to the return policy. We take customer feedback seriously and will forward your feedback to the corresponding team to review our return policy and look for possible improvements. We are committed to working to provide more flexible and customer-friendly return options to reduce uncertainty when shopping.
For your convenience, we have used complaint@ladyjuice.com to send you an email to follow up on this matter. Please check your inbox. If you have not seen it, it might be because we have contacted the wrong person. Kindly give us your order details in Trustpilot background or email us at complaint@ladyjuice.com then.
We hope to hear from you and that this issue is resolved ASAP.
Regards,
Love this outfit
Love this outfit! Great color, great fabric, great look!
23 maja 2024
Opinia niezależna
yep....get it ordered
I've had a few things off them.. to be honest..yes the delivery is a bit slow...but it does have to come from china lol.....i've found the customer service very good, they always answer and sort your problem out...and I love the clothes....i get things for festivals etc.....absolutely awesome stuff.....so....me...well i will definitely be ordering again...
9 kwietnia 2024
Opinia niezależna
My experience with Ladyjuice is a ZERO…
My experience with Ladyjuice is a ZERO star. Please do NOT order from them.
-The cheapest fabrics that I have ever seen on hearth.
-The poorest customer service
-They sent me the wrong item and the wrong color, and they refuse to give me a refund.
-One of the clothes I ordered had a big hole in it.
- Why a company who is stealing people money is still around ?
7 maja 2024
Opinia niezależna
Odpowiedź od Ladyjuice
Hello,
We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at complaint@ladyjuice.com? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
Warning do not order from Lady juice
Please do not order from Lady juice! I ordered a suit last year and it has only just turned up! It is not the quality of what was seen on their website! The shape and style is a replica, it’s shocking how different it is compared to how it looks on the model. The sizing is totally off too. For £131 I have been completely ripped off!
29 kwietnia 2024
Opinia niezależna
Odpowiedź od Ladyjuice
Hello,
We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
I currently posted a review being…
I currently posted a review being disappointing about not having received any confirmation about a recent order I done on the 30th March once this was submitted I quickly received my emails of confirmation and expected delivery.Just be patient as it took up to nearly 3weeks upon delivery the quality of the Dress was amazing and the Dress was stunning true to picture.
26 kwietnia 2024
Opinia niezależna
NO TRACKING #
Hi, I placed an order on April 5th for the "Shirt Collar Sequin Pearl Decor Mini Dress-Black" in a size small. My payment was successful but I have yet received a tracking number or email confirmation. Can you please let me know if my order has been shipped? or is it in the process ? If so, will it arrive before May 1st? If not, I would like to request a refund. Thank You. Please contact me as soon as possible.
5 kwietnia 2024
Opinia niezależna
Odpowiedź od Ladyjuice
Hi
It seems like there's somthing wrong with your parcel that was shipped on April 10th. You can contact us at support@ladyjuice.com to inquire about it. For your convenience, we have used complaint@ladyjuice.com to send you an email to follow up on this matter. Please check your inbox.
Best wishes,
Ladyjuice Customer Complaint Team
complaint@ladyjuice.com
Where’s my order confirmation
I ordered my item over a week ago. I need it for a special event coming up and still have NOT received a confirmation email with A date for shipping. That’s just unreal. I’m starting to believe that this website is a scam and I want my money back.
4 kwietnia 2024
Opinia niezależna
Odpowiedź od Ladyjuice
Dear Tiara Nina Land,
Your order has been shipped on April 5th and we have used complaint@ladyjuice.com to provide more delivery details. We appreciate your patience and understanding regarding this matter. If you have any further questions or concerns, please don't hesitate to reach out to us at the address below.
Best regards,
Ladyjuice Customer Complaint Team
complaint@ladyjuice.com
Cutting-Edge Style without Designer Price
I was pleased with my recent purchase. A cutting-edge style without the designer price. Thank you.
17 stycznia 2024
Opinia niezależna
Absolute terrible customer service and…
Absolute terrible customer service and the products are not true to size at all. Would not recommend at all as after a week no one in customer service has given a solution to me
22 marca 2024
Opinia niezależna
Odpowiedź od Ladyjuice
Dear Dan Tranter,
We apologize for the delay in response. We are shorthanded recently so the response can't be as soon as you expected. But rest assured that sooner or later you will hear back from us.
Upon inspection we noticed that your emails have been replied to a few hours ago. Kindly check your inbox. If you have any further questions or concerns, please don't hesitate to reach out to us at the address below.
Best regards,
Ladyjuice Customer Complaint Team
complaint@ladyjuice.com
The products are beautiful
The products are beautiful! Very well made. The style are absolutely gorgeous!
Usually Sizes are true.
I had only 1 issue with a size of a Jeans that I ordered. So make sure to measure before you order.
The only other issues is delivery.
If you need an item for a certain date, you can’t trust it to come for the date you need it. So you need to order way in advance.
25 marca 2024
Opinia niezależna
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