Horrible return policy. 1 of the items I ordered was not same material described, nor constructed the same as the photo Other item my small boobs would not hold the outfit together. Was de... Zobacz więcej
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Material schlechter als bei bisherigen Billiganbietern. Rücknahme bei -gefällt nicht- nicht möglich !!!! Gutschein als Ausgleich will man nicht, weil Ware so schlecht. Rückerstattung Kaufbetrag 30% .... Zobacz więcej
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Dress i ordered was poor quality, nothing like the picture on the website. They refused to give me a refund. BEWARE!
Reakcja na opinię
Easy to locate the dress I wanted to purchase online. Great variety! Styles you wouldn’t normally find elsewhere. You do have sales too, which makes outfits more affordable. Colorful pictures of exce... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Ladyjuice is a clothing brand that focuses on sequins, rhinestones, and metallic, bright and shiny fabrics in various colors and shapes. Handmade is a major feature of our products, providing customers with high-quality products and services is the original intention of Ladyjuice. For women going to bachelor nights, music festival concerts, festivals, or any occasion where you want to shine, Ladyjuice is your go-to.
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This company is a compltete fraud, never buy from them!
This company is a compltete fraud. If I could give them less than zero stars I would.
I ordered a sequin suit from them and when I got it, not only was it ill fitting but the condition was awful. The fabric is cheap with a snap as a button. It looks nothing like the photos on the website. The size of the jacket on the site shows it slightly oversized and in person, the jacket is too short. I am 5'5 with a small atheltic build.
When I complained to them and asked for a refund, they refused to give me one. They offered me 30% refund instead of a full refund.
Anyone who buys from them should be warned and never purchase from them. They are a scam!
This company should not be in business anymore.
They will take your money and give you the worst product you have ever seen.
They should be reported for their fraudulent practices
25 grudnia 2024
Opinia niezależna
Odpowiedź od Ladyjuice
Dear Hillary Gadsby,
We are truly sorry for the extremely unpleasant experience you've had with us. We understand your anger and frustration, but we want to assure you that we are not a fraudulent company.
The issues you've faced with the sequin suit, from the ill - fitting nature, the poor condition, and the difference from the website photos, are all matters we take very seriously. Our decision regarding the refund was clearly not satisfactory to you, and we apologize for that.
We are currently looking into this situation closely. Our team is working hard to understand how these problems occurred and to find a proper solution.
Please keep an eye out for our communication. We are committed to making things right and regaining your trust.
Best regards,
Ladyjuice Team
complaint@ladyjuice.com
Do not shop here
Do not shop here. The items do not look like the picture and they will not refund or exchange your purchase. This is a scam. Avoid it. Trust me.
24 grudnia 2024
Opinia niezależna
Odpowiedź od Ladyjuice
Dear Erin Babin,
We sincerely apologize for the distress our service has caused you.
Rest assured that we are a legitimate business, not a scam as you've unfortunately perceived. Regarding the items not looking like the pictures, we apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress.
In terms of refunds and exchanges, we have standard policies in place which are designed to be fair to both the customer and our business. However, it seems that in your case, we may have failed to handle this properly. We have sent you the return address in our correspondence, which is a step towards resolving this issue for you.
If you have any other questions or concerns, please contact us at the provided email. We value your feedback and are committed to making things right. We hope that you will give us a chance to regain your trust in the future.
Sincerely,
Ladyjuice Team
complaint@ladyjuice.com
Terrible
Terrible - wont refund you - they give you 30 % maybe- paid 120.00 usd for a dress worth 30.00 usd.. it was so awful looks like a halloween costume more that a dress, the pictures are nothing like the garments. DONT WASTE YOU MONEY
20 grudnia 2024
Opinia niezależna
Odpowiedź od Ladyjuice
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress.
Additionally, the 30% refund offer presented to you as an alternative to returning the items was not meant to cause any confusion or frustration. It was simply an option we provided to accommodate different customer preferences, such as customers who may find the return not practical.
For your convenience, we have replied to your email sent to complaint@ladyjuice.com to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
If you have any follow-up questions, please feel free to contact us at the address below. We are here to help.
Best regards,
Ladyjuice Team
complaint@ladyjuice.com
Customer service TRASH
Customer service TRASH. I ordered a suit with embellishments on the top. The embellishments were heavy and caused the top to sag and flop around. The pants were too short. I emailed them requesting a refund. They asked for photos - which I sent. They responded to me denying my refund request: We're truly sorry for any inconvenience, but due to Pants too short concerns not being covered by our return policy, we're unable to assist with your return request.
13 grudnia 2024
Opinia niezależna
Odpowiedź od Ladyjuice
Dear Chloé,
We sincerely apologize for the disappointment and the inconvenience you've faced. We understand that you're frustrated with our decision regarding your refund request.
Our return policy is designed to ensure fairness for all customers while also taking into account various factors related to the products we offer. Regarding the pants being too short, in most cases, this might be due to sizing choices which are clearly stated in our product descriptions and sizing charts. We encourage customers to review these carefully before making a purchase.
However, we do understand that the issue with the top's embellishments causing it to sag and flop around is a valid concern. While our initial response might have seemed rigid, we should have considered your overall experience with the suit.
In such a case, you can forward the email chain to our customer complaint team to escalate the matter and have it addressed. For your convenience, we have used complaint@ladyjuice.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
Ladyjuice Team
complaint@ladyjuice.com
Scammers stay well away from this lady…
Scammers stay well away from this lady juice company they are thieves that sell you cheap quality rubbish not even the right sizes no lady juice labels on the clothing nothing and your pay £150 for somthing that's worth £10 i was horrified to see the suit i brought from this scam company! Don't be ripped off people!!!!!
2 grudnia 2024
Opinia niezależna
Odpowiedź od Ladyjuice
Hello,
We are dedicated to assdress the problem with your order from the beginning.
After receiving your email, our supprort team has responded to you in September via support@ladyjuice.com. And after receiving your first complaint in October, our customer complaint team has also contacted you via complaint@ladyjuice.com. But both customer service teams have not heard back from you.
We were wondering if you have seen the emails? If not, please check your spam or junk folder to see if our email has been filtered there. If you still cannot find them there, you can contact us via Facebook Messenger.
We would like to rectifyu the situation and address your concerns to your satisfaction. Hope you can give us a chance.
Kind regards,
Ladyjuice Team
complaint@ladyjuice.com
I haven't received my order or received…
I haven't received my order or received an update and it's been two months what the hell is going on??
28 listopada 2024
Opinia niezależna
Odpowiedź od Ladyjuice
Dear Patricia,
It is verified that your order was placed on 10/31/2024 (less than a month ago) and has been in transit. You can contact our customer support to inquire about the status.
For your convenience, we have used complaint@ladyjuice.com to send you an email to send you more shipping details. Please check your inbox.
We appreciate your patience and understanding regarding this matter. If you have any further questions or concerns, please don't hesitate to get in touch with us at the address below.
Best regards,
Ladyjuice Team
complaint@ladyjuice.com
Odpowiedź od Ladyjuice
Dear JOANNA,
Sorry to make you feel "Absolutely horrific". Although we don't know if you had an order, your feedback is still very important to us.
Perhaps our product display, customer service communication or other aspects make you have a bad impression. If you have already placed an order, please contact us to deal with any problems with your order.
We have always been committed to providing quality service to our customers, and we hope that you can give us another chance to show our due level.
Thank you for your attention and I hope you will change your mind about us.
With regards,
Ladyjuice Team
complaint@ladyjuice.com
SCAMMERS STAY AWARE
This company are SCAMMERS STAY AWAY!!!!
They send damaged dresses and dresses that look completely different, then promises you refunds ask you to close PayPal cases and NO refund received.
I wish I could attach the emails to and from this company with alll the lies and false promises.
Be very careful if a dress is not as described they ask you to pay for the return to China. its costs a fortune hoping you will just leave the return and keep the dress.
Worst company I have ever dealt with and should not be aloud to Trade.
If you received a good dress then you are very lucky.
I recieved 5 dresses two were damaged and the others look nothing like the pictures.
They stole my money as I believed them and closed the PayPal case and no Refund has been received....
15 października 2024
Opinia niezależna
Odpowiedź od Ladyjuice
Dear Beverley,
We would like to seriouly clarify that we are not a scam and explain that the delay in refund was because the support team didn't receive a confirmation from you as to whether you closed the case.
Then our financial department had taken over the case to deal with the dispute you raised, which would make our support team out of sync with the update on the refund, leading to a postponing in issuing the refund.
In such a case, we suggest you escalate the matter to our customer complaint team to follow up on resolving the case. For your convenience, we have used complaint@ladyjuice.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards,
Ladyjuice Team
complaint@ladyjuice.com
Where is my order?!?!?
I bought a dress for £90, never got a confirmation email or delivery details. I have an event coming up and the fact that I know nothing about my order is stressing me out. I have tried customer support but to no avail. Can someone please reach out to me. Thanks
24 października 2024
Opinia niezależna
Odpowiedź od Ladyjuice
Dear Marla,
Upon inspection, we found that the parcel of your order had been shipped and the confirmation email was automatically sent to your ordering email at the same time. We suggest you check your spam folder if you didn't see it.
We have used complaint@ladyjuice to send you more shipping info. Kindly check your inbox. If you have any follow-up questions, please feel free to contact us at the address below. We are here to help.
Best regards,
Ladyjuice Team
complaint@ladyjuice.com
Two stunning dresses on their way into my closet
I rate it a 5 because I've always wanted the 2 items I ordered and to discover they are both on sale propelled me to buy. Ordering process was easy and confirmation came immediately.
27 października 2024
Opinia niezależna
CUSTOMER SERVICE
The fact that when I reached out and got very quick responses plays a large part in my review - when you are dealing with an online company you never know if you can trust the site or the merchandise. I loved my dress and the customer service interaction
15 października 2024
Opinia niezależna
DO NOT PURCHASE FROM THIS STORE….
DO NOT PURCHASE FROM THIS STORE….
I have placed an order on 9/9/24 and until now I HAVE NOT received anything….it’s already been more than a month.
15 października 2024
Opinia niezależna
Odpowiedź od Ladyjuice
Dear Sheila Rosenberg,
We sincerely apologize for the inconvenience and frustration you've experienced with the delay in receiving your order. We understand how disappointing it can be to wait longer than expected.
We would like to inform you that your order has indeed been shipped, and according to our latest tracking information, it has arrived in the United States. We understand that this update might not fully address your concerns, and for that, we're truly sorry.
We highly recommend reaching out to our customer service team for further assistance. They will be able to provide you with more detailed information and help resolve any issues as quickly as possible.
Please accept our sincerest apologies for the oversight and any distress this may have caused. We value your patience and understanding during this time and are here to help make things right.
Kind regards,
Ladyjuice Team
complaint@ladyjuice.com
Shipping could be faster
Shipping could be faster. I do love how quick they respond and give us the information back.
20 września 2024
Opinia niezależna
service remboursement absent! malgré relances
j'ai commandé une combinaison sur leur site. des reception je leur ai adressé mail indiquant que le produit n'etait pas confirme. la fermeture éclair présente sur les photos était inexistante. je leur ai demandé un remboursement et leur ai fait parvenir la justification de l'envoi. ils ne remboursent rien. ils demandent une preuve de reception. je n'ai que la preuve d'envoi et le suivi indique livré. ils disent qu'ils n'ont rien. je viens de perdre plus de 115€
2 września 2024
Opinia niezależna
Odpowiedź od Ladyjuice
Chère Carolisajoan,
Nous vous présentons nos plus sincères excuses pour la frustration et les désagréments que vous avez rencontrés à la fois en raison de la différence de produit et des difficultés ultérieures pour obtenir un remboursement.
Nous comprenons à quel point il peut être décourageant de constater que la combinaison ne correspond pas à la description fournie sur notre site et le stress supplémentaire que représente le fait de naviguer seul dans le processus de remboursement. Pour remédier immédiatement à cette situation, nous proposons les actions suivantes :
Remboursement : nous avons organisé un remboursement accéléré du montant total payé pour la combinaison. Aucune autre documentation ne vous sera demandée.
Communication de suivi : un membre de notre équipe vous a contacté personnellement par e-mail (complaint@ladyjuice.com) pour confirmer le début du remboursement et pour vous fournir un délai estimé pour que les fonds apparaissent sur votre compte.
Examen de l'assurance qualité : en interne, nous procéderons à un examen approfondi de nos procédures d'assurance qualité et de nos descriptions de produits pour éviter des divergences similaires à l'avenir, en veillant à ce que ce qui est représenté corresponde à ce qui est livré.
Amélioration des processus : nous allons réévaluer notre politique de retour et les protocoles associés afin de rendre l'ensemble du processus plus clair et moins contraignant pour nos clients, en particulier lorsque la preuve de réception devient un problème.
Si vous avez d'autres questions ou préoccupations, n'hésitez pas à nous contacter directement à l'adresse indiquée. Nous sommes là pour vous aider et pour nous assurer que votre interaction avec nous se déroule de manière satisfaisante.
Cordialement,
L'équipe Ladyjuice
complaint@ladyjuice.com
Deep V Mirror suit disaster
I bought the deep V neck mirror suit in black and received it today.
It is like a poor quality tracksuit and the mirror pieces are like a print in the fabric - not at all like it has been advertised in the picture.
So disappointing and an absolute disgrace to charge so much for something that isn’t close to what is advertised.
27 września 2024
Opinia niezależna
Odpowiedź od Ladyjuice
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ladyjuice.com to sort it out. We will respond within one business day.
For your convenience, we have used complaint@ladyjuice.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
Ladujuice Team
complaint@ladyjuice.com
Poor quality
Poor quality
I have returned the dress and send them all the photos required, 10 days and I haven’t received my refund money so disappointed
2 września 2024
Opinia niezależna
Odpowiedź od Ladyjuice
Dear Fatema Jafari,
We apologize for the frustration and inconvenience caused by your order. We tried to identify your order ID via your username here to look into the problem and take care of the issue but failed.
Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below?
This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks in advance.
Ladujuice Team
complaint@ladyjuice.com
DO NOT order from this company
(in response to their reply today - they did not respond to my emails earlier this year after the delivery never came - i have evidence of this. They also only replied to my facebook once i posted a comment on socials. And were not replying last 24 hours only till i posted a further complaint
They are also still failing to refund for no delivery - even after providing all copies of emails etc.
I have provided all details of my order several times - please see my emails and communication on facebook.
DO NOT order from this company - you will be lucky if you get your order and if you don’t they don’t reply to your emails - they only reply to comments on facebook then completely do not take responsibility for the products not getting delivered. I never got a refund and now because i have given them all the information to prove it they are not replying on facebook
10 września 2024
Opinia niezależna
Odpowiedź od Ladyjuice
Dear Rachel,
We would like to clarify that we have been replying to customers' messages, no matter it's Facebook message or support team's email support@ladyjuice.com, within 24 hours. If you didn't receive a response within 24 hours, please consider the possibility that your messages didn't get through or our response didn't get through.
In such a case, we suggest you email us at complaint@ladyjuice.com. We will investigate the problem and do our best to resolve your concerns. Additionally, we would appreciate it if youc ould offer your order details in the Trustpilot background.
Kind regards,
Ladujuice Team
complaint@ladyjuice.com
I wore these pearl jeans with a…
I wore these pearl jeans with a rhinestone shirt on my birthday. I received a lot of compliments. The material is stretch jean fabric so I believe it will fit most body types. The only drawback is that it can only be washed by hand.
23 sierpnia 2024
I LOVE Ladyjuice Outfits
Easy to locate the dress I wanted to purchase online. Great variety! Styles you wouldn’t normally find elsewhere. You do have sales too, which makes outfits more affordable. Colorful pictures of excellent designs in clothing!
22 sierpnia 2024
Opinia niezależna
SCAMMERS !!
SCAMMERS !!! i received something that had nothing to do with corset it was for kids not a woman and had stickers on it instead of mirrors. Cheap stuff the cost 2 euros to make and they sell it for 90 !!!
16 sierpnia 2024
Opinia niezależna
Odpowiedź od Ladyjuice
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ladyjuice.com to sort it out. We will respond within one business day.
Alternatively, you can escacalte the matter to the customer complaint team at complaint@ladyjuice.com. We're here for you whenever you need assistance.
Best regards,
Ladujuice Team
complaint@ladyjuice.com
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