Kenwood 

Bought a heater delivered damaged. Had to go through Paypal to get any kind of response. Another heater was sent again damaged and no help from Paypal now. Kenwood must be well known for issues. Avoid, don`t waste your money

Purchased a Kenwood K250CFW17 in September 2017 from Currys. Replacement in January 2018 as water leaking under freezer. Now November 2020 and I had been concerned for a few months it was happening again, well it was big puddle underneath so new freezer (not from Kenwood or Currys) ordered and installed, poor product!!!

I have just purchased a new Kenwood Mixer as my 12 year old Prospero gave up the ghost after a small soup incident.
I received the item, from Parcelforce, box containing the item and wrapped in grey bag.
Accepted delivery and opened the grey bag. To discover the box is damaged quite badly. Pictures taken.
Now I thought why should I accept this expensive piece of equipment in this condition - Customers have rights don't they?
So I called customer service, listening to 3.5 minutes of the repeated message about Covid-19! We all know that people are working from home, do we need to hear it 3x on a message before we even get to speak to anyone?
A lady answered my call, and at first was very polite and accommodating listening to my query, quite simple, I wanted the item collected and another sent in better condition. She then popped off and spoke to a manager, came back and informed me that they would not take the item back and re-send one in a better condition, according to her I accepted delivery and that's my fault. So I need to ask Kenwood, you expect your customers to make Parcelforce stand at my door in this current situation and open the item before I accept delivery? So not only have I a potentially damaged item that she was more than happy to wait on the call whilst I opened and tested but there is nothing I can do until I start baking and the machine doesn't work, so then I have to call again and wait for them to collect and resend.. I did hang up on the lady in pure frustration as clearly reading from a sheet - no personal care these days.
I would expect more from a British Company especially in their customer service department, so for that they get 2 stars - 1 seemed a bit harsh. Review will be updated if when I use this machine it is faulty, hopefully someone other than this lady will answer.

I bought my Granddaughter a Kenwood washer dryer as a moving gift. The machine is only 4 months old and she contacted me to say that she could not use the machine as the door would not close. I rang Curry’s customer service as I brought it on Curry’s online, after 2 days and 3 hours hanging on hold I managed to speak to someone only to be told the first appointment for an engineer is 10th Dec ! That is not acceptable to not have use of a washing machine for over a months. The woman in customer service said that was a long time to wait, and was going to write an email, but I have not heard anything for a week now. Very disappointed

If I could give this 0 stars I would. DO NOT WASTE YOUR MONEY !!!!
I have lost more food than I can count. Ice maker stopped working many times. Seems like it is good value for money but not when you have to buy a new one every 1.5 years. Stopped 3 days out of warranty and currys wouldn't stand over it. Buy at your own peril

Do not buy one I have had 2 in under 2 years 1st one just broke was under warranty 2nd one just 10 days out of warranty has now also broke don’t waste your money !

It's only a small thing but I have Kenwood stand mixer BL330 with a broken seal. The company do not do spares for this model anymore and I am unable to find them on another well know site (had some but didn't fit).
So I shall have to throw it away. What a waste.

Bought a new Kenwood gas oven and to be honest it's the worst oven we've ever had. Can take ages to get it to light and stay lit and the temperature is all over the place due to the design. Top shelf can't be used properly as it's too close to the grille and impossible to view if the door is shut. Anything near the bottom of the oven just ends up burnt on the bottom. Absolutely useless wish I'd stayed clear of it

I have / had a Kenwood Classic food processor which worked well for a couple of years, but base where it connected wouldn't "click into place", therefore the motor wouldn't come on. It first stopped working on the glass liquidiser part then the switch for the plastic mixer stopped working too. It was still under guarantee and was originally fixed and returned in March 2020. It broke again after lock down and was sent off again. What was returned had utterly smashed in transit. A replacement was eventually sent, but straight out of the box - the same parts didn't work. Again sent off. This time the base is covered in stains and the glass liquidiser isn't the one sent so I assume they broke that one too and although the mixer part works, the liquidiser part still doesn't work on a machine I actually haven't been able to use. Cue another hour long wait for phones to be answered and the painful task of yet again explaining that all I want is something that actually works.

I purchased Kenwood Stand mixer in Silver
KHC29.N0SI Prospero+ from CostCo. I brought the product home and unfortunately it's no power. I called up Kenwood and they confirmed product is faulty. So I returned product to Costco and ordered another online. Unfortunately again out of 3 functions only 2 worked - citrus press and chopping/shredding function didn't work. I again got in touch with Kenwood and they arranged the collection and told me that it'll be collected withing 3/5 working days...no one collected it so called up again and they arrange the collection again - so it took around 10 days to collect it. Then after collection and checking my product was returned after 2 weeks and there was same problem. Kenwood said there was no fault - so they asked me to send it back again with all the attachments and to date they have not collected it. So i have spent money but I still can not enjoy the product and have wasted many hours sorting the collections and returns etc....absolutely customer service and product....sick and tired with Kenwood now.......I am now fed-up.....AVOID KENWOOD PRODUCTS. no followup or any correspondence from Kenwood at all.
Multipurpose

Worst experience ever . Bought an AC current year and it is repaired 2 times within a year.

Since my last review reporting total dissatisfaction with Kenwood customer service regarding the kettle handle snapping off I must add that having emailed the CEO a lady made contact. She did show care and concern and apologised about the incident and the response I had previously received. The damaged kettle is being collected today for investigation and I have been offered a new kettle. This should have happened in the first place as the incident could have been serious should the water in the kettle had been hot or boiling.

Bought a kenwood American style fridge freezer just over two years ago. Do not buy one.

I purchased a KTG606s19 gas over 5 weeks ago and registered a fault 3 days after delivery as the dials/knobs are fitted incorrectly meaning we have no control over the oven or grill. Still waiting for someone to call me back despite leaving messages with the repair/complaints team every day as their systems are always down whatever time of day I ring. Curry’s won’t accept responsibility for selling me a faulty product any tips on what to do next appreciated

I bought kenwood refrigerator in March 2019 since then it has lead to so many problems due to its in built fault. I call again and again for complaint they send someone who checks the issue and tells the problem but doesn't do anything to solve it. Our food gets spoiled. Fruits and vegetables gets fungus because of excessive humidity. The rubber in the refrigerator door is very loose and the person who comes to visit did not bring the good quality rubber. Every 4hrs the water accumulates and all the things are wasted.

REF-480/persona/GD/BKG
Serial # KRP48BKGE11000269

Avoid ordering directly from Kenwood - they don't care! I had an issue when I received their top of the range, flagship food mixer as it was marked. Not something I expect from a premium product, so I enquired about a replacement. The agent seemed disinterested and said they would arrange for the item to be collected and, once received back, they would dispatch another. This despite me sharing a
photo of the damage so they could see I wasn't making it up. The whole returns process is expected to take 5 business days, which is not acceptable. Other retailers would send a replacement without delay. To make matters worse, when I got back in touch to complain they seemed even less interested, were unable to offer any better solution and then essentially hung up on me on the online chat. If you really want a Kenwood product, order it from somewhere with better customer service (which shouldn't be hard to do).

Purchased Kenwood american style fridge freezer. Lasted just under two years before making dreadful noise and rumblings. Same problems as everyone else freezer defrosting and fridge freezing. Several frustrating phone calls to Currys who could not help due to out of warranty. Trading standards say this item should last 6yrs. In order to get it fixed if it was a manufacturing fault I would have to get independent review at my cost but currys would refund if found to be a manufacturing fault. Couldnt find anyone VAT registered to do it as per their instructions In the end I contacted a lovely helpful company called Kingdom Appliances based in Scotland who knew all bout this fault .I purchased a fan motor for about £50.00 including delivery. Came in two days by Royal Mail. Kingdom have a step by step installation instruction on website including pictures and are happy to talk you through over the phone. Result my husband with no experience installed the motor and all working perfectly. Yippee

Bought from Currys just over two years and like all others the compressor has stopped working so no longer any use. Cost to repair is nearly as much as a new unit!

Currys useless, can't get through to customer services after been on hold for over an hour twice. Last time I buy from them.

DO NOT BUY KENWOOD CAR RADIO. It’s definitely a waste of time and money using a Kenwood car radio, no features works properly, sat-nav on blank screen and when tried to update firmware the radio screen totally froze furthermore Kenwood customer service sucks, they never answer your calls.

*Avoid* I bought mine from curry and 3 weeks later I had to ring because the back of the fridge was all iced up. Some of my food was frozen! I've had the same engineer 3 times and he changed a few things which made it worse. I could buy food well in date and 3 days later its full of mold! Ive got an engineer out now 'stripping it down'. I dont even want the fridge now, its not even 7 months old and I've had problem after problem. Currys are as useless as the fridge. Dont bother.. go to AO.