Kentfaith UK Recenzje 

545
•
Wynik TrustScore: 4 na 5

4,2

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I recently purchased the ND filter kit to use on my Z8 and have now put them through their paces. The magnetic system us a game changer in terms if ease if use and coupled with the handy case they are... Zobacz więcej

Oceniono na 5 z 5

★★★★★ J’ai rencontré un problème avec une bague d’adaptation Minolta MD vers Sony E. Après quelques échanges avec le service client K&F Concept, une nouvelle bague m’a été envoyée rapidement et s... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I bought some smart glasses from Kentfaith and they arrived broken and not working. Customer service flat out refuses to do anything about it. I would not waste your time or money with Kentfaith, you'... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I have bought many small photography items from Kentfaith over the last couple of years, a lot of the time the items are posted from the UK and arrive in a few days, at worst the items come from China... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep RTV

Napisane przez firmę

Kentfaith offers professional photographic accessories: camera tripods, digital camera backpacks, flash, microphones, lens filters, adapters for better photography; as well as security cameras, hunting cameras, etc


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

545 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 95% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,2

Wszystkie recenzje

(545)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 109

Napisz recenzję
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Oceniono na 1 z 5

dreadful customer service

dreadful customer service. bought a camera and it wasn't suitable, ive returned it, costing me £28.00 and completed all correct declaration customs forms, contacted them numerous times and still no refund! Website misleading! thought i was buying off a British company and its from China. never used camera but it was cheap and plastic!

4 lipca 2025
Opinia niezależna
Logo Kentfaith UK

Odpowiedź od Kentfaith UK

Dear customer,

Thank you for reporting your issue. We sincerely apologize for any inconvenience this may have caused and appreciate the opportunity to resolve this matter.

According to our return policy, returns for non-quality issues are subject to the customer's own shipping costs. However, we value your satisfaction and hope to find a solution that works for you. Please contact our dedicated customer service team at gearfocus@kentfaith.com.

We are committed to resolving this issue promptly and will do our best to meet your needs.

Thank you for your understanding. We look forward to regaining your trust and continuing to serve you in the future.

Best regards,
Kentfaith

Oceniono na 1 z 5

Disappointing Quality

Disappointing Quality – Screen Burst & Power Issues After Warranty

I purchased a dash cam from KNF Concept (KNFATEC CONCEPT) and just one week after the warranty ended, the LCD screen started to darken in the middle — it looks like it’s spilled or burst from the inside. On top of that, the device now won’t turn on or off properly, even though it was working fine for the past year. This is incredibly frustrating, especially for a safety device that’s supposed to be reliable. The company offers no support or repair options. I would strongly advise others not to buy anything from their website. Very poor product quality.

24 lipca 2025
Opinia niezależna
Logo Kentfaith UK

Odpowiedź od Kentfaith UK

Dear customer,

Thank you for your feedback. We sincerely apologize for the inconvenience caused by the screen issues with our product.

While our standard warranty covers replacements within 1 year of purchase (with return shipping costs borne by the customer), we understand your frustration and have made a special exception for your case.

https://www.kentfaith.co.uk/warranty

Though your order is outside the warranty period, we will provide 3 replacement units at no cost.

Please ship the defective units back to our warehouse at your expense

A GBP 20 shipping fee is required for us to dispatch 3 camera replacements

We value your satisfaction and are committed to resolving this. For urgent assistance, please contact our support team directly.

Best regards,
Kentfaith

Oceniono na 5 z 5

I purchased a K&F tripod from Kentfaith…

I purchased a K&F tripod from Kentfaith UK, despite it being in the cheaper price bracket than some, it was performing well and I liked the adjustment on the roller-ball head. While the camera mounting system was different to traditional, it seemed to work well.

Everything was great until when I extended a leg a few days ago it fell out. So I contacted Kentfaith who immediately sent out a replacement. While I provided photo's to prove the leg was broken, there was no quibbling, just replace. Cannot argue with that.

28 lipca 2025
Opinia niezależna
Oceniono na 4 z 5

Four Nano X UV filters …

I purchased four K & F Nano X UV filters from Kentfaith after reading reviews and originally buying just the 67mm to try myself on my Canon RF 100-400 which appears good quality and without affecting the image quality. I also placed one one my RF 600 again very happy with the results, on my new RF 200-800 however even though the physical quality of the filter looks just as good I can definitely see a loss in image quality, so much so that even though it was the most expensive I have had to leave the filter off, which is disappointing. I have done dozens of test shots, with filter on and filter off and the difference is markedly worse, I can only think it is down to the extreme telephoto length although on the RF 600 everything looks good. Apart from that the service and delivery have both been very good.

2 stycznia 2025
Opinia niezależna
Oceniono na 1 z 5

Terrible quality and 0 customer service

If there was 0 stars, I would have rated kentfaith with it.
I bought an otoscope with a screen and the description and pictures on the item did not at all match the quality of the otoscope received. It is not usable in clinic at all with such terrible camera and image quality. I emailed twice in the span of 3 weeks regarding a return and received no reply or even acknowledgement. The item was quite pricey and for such quality is a scam.

Given their url is a .co.uk I assumed the company was based in the UK. However it is not. Don't be fooled by this site.

22 lipca 2025
Opinia niezależna
Logo Kentfaith UK

Odpowiedź od Kentfaith UK

Dear Customer,

Thank you for bringing your issue to our attention. We apologize for any inconvenience this may have caused you and appreciate the opportunity to resolve this matter.

We have more than 100,000 SKU items.In order to let the customer get the package asap,most of the product will be shipped from our oversea's warehouses.

But sometime due to the promotion will cause the item is out of stock,so it will ship from China warehouse.

Please don't worry that we also choose the fastest shipping service for your package.

https://www.kentfaith.co.uk/faq_10130 

According to our return policy, non-quality returns require the customer to pay for shipping. Even so, we still value your satisfaction and hope to find a solution that works for you. Please contact our dedicated customer service team at gearfocus@kentfaith.com

We are committed to resolving this issue quickly and will do everything we can to meet your needs.

Thank you for your understanding. We hope to regain your trust and continue to serve you in the future.

Sincerely,
Kentfaith

Oceniono na 1 z 5

JUNK

Do not be fooled by the name this is not a UK company. I bought a pair of night vision binoculars off them and a, stand alone, CCTV camera, looked good in the pictures provided, looks like a child’s toy when the binoculars arrived and the camera worked for a few months then dead. Imported junk. Please avoid. Also ignore their reply to this, their return policy is a joke. Sell what you described and make sure your description is accurate. You won’t get bad reviews, simple.

7 lipca 2025
Opinia niezależna
Logo Kentfaith UK

Odpowiedź od Kentfaith UK

Dear customer,

Thank you for taking the time to share your feedback, and we are truly sorry to hear about your disappointing experience with our products. We sincerely apologize that the night vision binoculars and CCTV camera did not meet your expectations.

To clarify, while we operate warehouses both in China and the UK for efficient logistics, we deeply regret that the quality of the products does meet your expectation. We take your concerns very seriously and would like to help resolve this.

Regarding our policies:

30-Day Return Policy: If you’re unsatisfied, you may return the items within 30 days for a full refund. While return shipping fees for non-quality-related issues are typically covered by the customer, we’d like to offer you a return shipping label as a gesture of goodwill.

1-Year Warranty: For the CCTV camera that malfunctioned after a few months—we stand by our 1-year warranty. We’ll gladly repair or replace it.

We value your trust and are committed to making this right. Please don’t hesitate to reach out—we’re here to ensure your satisfaction.

Once again, our sincerest apologies.

Best regards,
Kentfaith

Oceniono na 5 z 5

Brilliant communication

I had query with my order. It was answered and resolved within minutes. It does not happen very often to have company working with and for clients so well

9 lipca 2025
Opinia niezależna
Oceniono na 5 z 5

I ordered a wall bracket

I ordered a wall bracket. I had mistakenly inputted one character wrong in my email. I contacted support. It took a while for them to get back to me but when they did they got everything with my order aligned and details sent to me straight away. I have a camera sling bag from K&F and the quality is superb. A brand I will be sticking with for sure. James - Life Is Sound

1 lipca 2025
Opinia niezależna
Oceniono na 5 z 5

I had a problem with my macro lens…

I had a problem with my macro lens attachment.
I first had instructions to resolve the problem.
Having failed to resolved it, I report it again.
Kentfaith reply: " We have just sent you a new unit as we speak. Tracking number as follow!!
Four days later I received a brand new kit.
Thank you Kentfaith!!
What a company!!!
G Masetti
Regards,

2 lipca 2025
Opinia niezależna
Oceniono na 5 z 5

easy shopping

easy shopping, great service, items arrive quite quickly from china, sometimes it would be nice to speak to someone regarding technical questions ie the hugh variety of adapter rings, chosing the right one can be tricky if your new to camera/ lens accessories, but items are competitively priced and super high build quality.

26 czerwca 2025
Opinia niezależna
Oceniono na 5 z 5

I bought a wireless WiFi microscope as…

I bought a wireless WiFi microscope as it has a stand so that it helps to see more clearly at high magnification. I had to ask Kent Faith for technical help and their advice was helpful. The microscope was a good price.

20 czerwca 2025
Opinia niezależna
Oceniono na 5 z 5

Great

Fast dispatch! Quick and friendly customer support. Just what I needed

11 czerwca 2025
Opinia niezależna
Oceniono na 4 z 5

Purchased a telescope for important Birthday

Purchased a telescope, was sent a used broken one, it arrived late, they implied they were British based company and dispatch was from Ireland when in fact it was China,
they have since reached out to me and sent another telescope unopened and new with their apologies, looks in order, took a while to sort this out so is supect a language barrier was the cause

5 kwietnia 2025
Opinia niezależna
Logo Kentfaith UK

Odpowiedź od Kentfaith UK

Dear customers,

Thank you for sharing your feedback with us. We sincerely apologize that the product you received did not meet your expectations. Please allow us to address your concerns:

We assure you that we do not sell used products. Every item undergoes a strict quality check before leaving our warehouse. However, due to the long international shipping journey (especially from China), packages may experience rough handling by couriers, which can unfortunately cause damage. We deeply regret this occurred.

To serve global customers faster, we stock products in multiple warehouses (UK, Germany, and China). When local warehouses are out of stock, we ship from China to avoid delays. Standard delivery takes 7-15 business days. We’re actively expanding local stock to improve this.

If the scratches don’t affect functionality, we can offer a partial refund or reship a new one.

You’re also welcome to contact us directly at gearfocus@kentfaith.com for faster assistance. We’re committed to making this right!

Sincerely,
Kentfaith

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