Kentfaith UK Recenzje 

545
•
Wynik TrustScore: 4 na 5

4,2

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I recently purchased the ND filter kit to use on my Z8 and have now put them through their paces. The magnetic system us a game changer in terms if ease if use and coupled with the handy case they are... Zobacz więcej

Oceniono na 5 z 5

★★★★★ J’ai rencontré un problème avec une bague d’adaptation Minolta MD vers Sony E. Après quelques échanges avec le service client K&F Concept, une nouvelle bague m’a été envoyée rapidement et s... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I bought some smart glasses from Kentfaith and they arrived broken and not working. Customer service flat out refuses to do anything about it. I would not waste your time or money with Kentfaith, you'... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I have bought many small photography items from Kentfaith over the last couple of years, a lot of the time the items are posted from the UK and arrive in a few days, at worst the items come from China... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep RTV

Napisane przez firmę

Kentfaith offers professional photographic accessories: camera tripods, digital camera backpacks, flash, microphones, lens filters, adapters for better photography; as well as security cameras, hunting cameras, etc


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

545 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 95% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,2

Wszystkie recenzje

(545)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 109

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Magnetic Nano-X Filter and customer service

I bought the 40.5mm Magnetic Nano-X filter set (Mag adaptor ring, UV, CPL and ND) which are perfect. The UV has a thread and also acts as the magnetic holder for the CPL and ND (so the UV can always stay on for lens protection). If you want to remove the UV, you can just use the adaptor ring only for the CPL and ND.
Their technical support is also extremely helpful.

10 września 2025
Opinia niezależna
Oceniono na 1 z 5

Received some damaged ND filters

Received some damaged ND filters, so contacted Kentfaith for a refund. Nearly two weeks later, I still haven’t received the refund. Wouldn’t buy from them again as it’s more hassle than it’s worth.

28 sierpnia 2025
Opinia niezależna
Logo Kentfaith UK

Odpowiedź od Kentfaith UK

Dear customer,

We sincerely apologize for the inconvenience.

We have reported this matter to our product manager and logistics department, and we will strengthen our logistics management.

We always process refunds through our finance department, so it may take some time.

We take your order information very seriously. If you have any questions, please contact us at gearfocus@kentfaith.com.

We sincerely apologize for any inconvenience this may have caused you.

If you have any questions regarding your refund, please contact us.

Sincerely,
Kent Faith

Oceniono na 5 z 5

Customer service from KF Concept has…

Customer service from KF Concept has been truly first class. I had dropped a leg from my carbon fibre tripod (1.5m height, model no KF09.077V2) and this was lost. I wrote to KF to see if they could send a replacement, stating I would be happy to pay for it. Once we'd worked our what was needed, I was only charged for postage. The replacement came in good time. Unfortunately, it had been roughly 18 months since I purchased the tripod so the thread pitch in the new leg did not fit the old socket. When I highlighted this to KF, again , stating I would pay for any further part, they immediately sent a suitable replacement part. This arrived in good time without charge. I now have a fully functional tripod again and I am very grateful for the help from KF in this matter; as above, excellent customer service. This was my error but KF did everything they could to address this for me without fuss; thank you.

7 kwietnia 2025
Opinia niezależna
Oceniono na 4 z 5

Title wasn’t clearly stating the quantity.

We’ve got a bit of a problem as the title wasn’t clearly stating the quantity of this item.
First we tried to sort out the problem but wasn’t satisfied with the solution but finally couple weeks later all sorted.

17 lipca 2025
Opinia niezależna
Logo Kentfaith UK

Odpowiedź od Kentfaith UK

Dear Customer,

We sincerely apologize for any inconvenience you've experienced and thank you for the opportunity to resolve this issue.

We have over 100,000 SKUs (stock keeping units). To ensure customers receive their packages as quickly as possible, most items are shipped from our overseas warehouses.

However, sometimes items are out of stock due to promotions, so we ship from our China warehouse.

We value your satisfaction and hope to find a solution that works for you. Please contact our dedicated customer service team at gearfocus@kentfaith.com.

We are committed to resolving this issue as quickly as possible and will do our best to accommodate your needs.

Sincerely,
Kentfaith

Oceniono na 3 z 5

Perseverance was needed, but got there in the end

Appalling service. Camera didn’t work - neither photo or video, and wi-fi range was less than 1 metre. Requested return to be told £35 to ship back tracked to China, and then they would deduct the shipping cost to me (which was free) or they would give me a £5 discount and I could keep a broken camera.
Kept asking for a video - I repeatedly asked ‘what of’ and just told a video. How do you video a camera that doesn’t work?
I have repeatedly reached out to your support team, who do nothing except ask for a video? And best offer £10 refund. Everything loaded into phone, and Wi-Fi still only works within 1 metre.
11/09 They have eventually agreed to a full refund, so I’m happy. Took a lot of doing,but they did the right thing in the end, and refunded almost straight away.

1 września 2025
Opinia niezależna
Logo Kentfaith UK

Odpowiedź od Kentfaith UK

Dear Customer,

We apologize that your experience with our product did not meet your expectations.

Hunting cameras require an app to be downloaded on your phone to view captured content.

You must also connect to the app. Once connected, the effective range is up to 131 feet/40 meters.

We value your satisfaction and would like to explore a solution that works for you. Please contact our dedicated support team at gearfocus@kentfaith.com.

We are committed to resolving this issue promptly and will do our best to meet your needs.

Thank you for your understanding. We hope to regain your trust and continue to serve you in the future.

Looking forward to hearing from you.

Best regards,
Kentfaith

Oceniono na 5 z 5

Excellent Value

I have purchased several accessories including straps, tripod, ball head and more. All have been perfect for my needs. All well designed and made. Excellent, thanks.

10 lipca 2025
Opinia niezależna
Oceniono na 3 z 5

binocular/camera poor magnification

The product (binocular/camera), although well constructed, has very poor magnification on the photos. No better than an iphone. Also I thought I was buying from a Uk distribution point. The www address was kentfaith.co.uk! But after ordering all communications were with China and we had to pay delivery/tariff to China to make the return. The Chinese company did however provide very good customer service.

27 sierpnia 2025
Opinia niezależna
Oceniono na 5 z 5

Excellent products in great prices

Value for money for this excellent battery with integrated type C charging slot for my Sony A9III. It is the only third party battery that Sony's new generation of cameras do not complain about compatibility.

26 lipca 2025
Opinia niezależna
Oceniono na 5 z 5

Atendimento muito bom

O produto ainda não chegou, mas já gostaria de deixar 5 estrelas pelo ótimo atendimento que a empresa me concedeu, os atendentes são muito atenciosos e realmente buscam resolver o problema!

Assim que o meu pedido chegar volto pra deixar o feedback sobre o produto, mas já tenho certeza que será ótimo!

19 sierpnia 2025
Opinia niezależna
Oceniono na 5 z 5

Great products and service

Purchased Tripod and 10 stop filter plus adapter kit and various other filters. Price very reasonable, well packaged and quick delivery. Would highly recommend as always happy with the products and service. Will definitely be shopping with Kentfaith very soon.

1 maja 2025
Opinia niezależna
Oceniono na 5 z 5

Trípodes y filtros de calidad

He comprado trípode y varios filtros. Siempre han tenido una calidad e construcción extraordinaria.
Muy fiable, filtros que consiguen excelentes fotos y un rrípode que va siempre dentro de mi maletero para todo tipo de fotos.
Recomendable 100%

1 sierpnia 2025
Opinia niezależna
Oceniono na 5 z 5

ND filter

Bought an ND filter for a canon eos 100d. Been using it for a couple months now and it’s still like new, had no issues whatsoever. Quality product at an affordable price.

9 lutego 2025
Opinia niezależna
Oceniono na 1 z 5

Terrible customer service

Terrible customer service, don't be fooled thinking this is a UK based company, based in China and does not provide a standard 12 month warranty period on their products. The company was unwilling to acknowledge a defect reported to them within their standard returns period and would not replace the defective product....won't be using them again.

1 lipca 2025
Opinia niezależna
Logo Kentfaith UK

Odpowiedź od Kentfaith UK

Dear customer,

Thank you for bringing your concerns to our attention. We sincerely apologize for any frustration caused by your experience and appreciate the opportunity to address this matter.

We have more than 100,000 SKU items.In order to let the customer get the package asap,most of the product will be shipped from our oversea's warehouses.

But sometime due to the promotion will cause the item is out of stock,so it will ship from China warehouse.

Please don't worry that we also choose the fastest shipping service for your package.

We also have 1 year warranty that if the item have any issue,please kindly send us your order information and product issue,we will help you solve it

Email: gearfocus@kentfaith.com

Looking forward to hearing from you.

Best regards,
Kentfaith

Oceniono na 5 z 5

Great quality at excellent price

I bought a 62mm X-series filter set (UV, CPL, and ND). Very pleased with the optical quality and the magnetic filters are a pleasure to use. The price was great and shipping took a week or so.

10 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

What a great experience!

What a great outfit! Great quality products at great prices, and responsive customer service! After my own mistake when ordering, they quickly responded and fixed my error without fuss with clear and helpful information. Thanks 🙏

7 sierpnia 2025
Opinia niezależna

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