Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Your return request was sent and is being reviewed. We'll email you once it's been completed. 30 Mar It's now 13th April. No reply to my email last week either. Appalling customer service.

Oceniono na 5 z 5

Bought these for someone with Parkinson’s, the leak proof lid and straw do the job perfectly but are much more attractive to carry round than the disability equipment company offerings. They’re used i... Zobacz więcej

Oceniono na 5 z 5

We absolutely love our Keep Cups! Each of us in the family has one, and they’ve quickly become a part of our everyday routine. Not only are they a joy to use, but I also love what they stand for—makin... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

So I got a KeepCup Traveller Light for my birthday and loved it. The material is amazing and feels really nice as well as the hole to sip out of not being to big so you don't get too much hot drink at... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z towarami australijskimi
  2. Sklep z dodatkami
  3. Sklep z meblami kuchennymi

Informacje o KeepCup

Napisane przez firmę

KeepCup is the world's first barista standard reusable cup that has grown to define an entire reuse category.
There is a range of reusable cups, travel mugs and bottles in an array of colours and sizes to choose from.

Made to be loved and looked after.
Buy one, waste none.
Explore the range below



REUSABLE CUPS
TRAVEL MUGS
COLD CUPS
BOTTLES
REPLACEMENT PARTS
KEEPCUP CARE

Subscribe for 10% off your first order.

Join KeepCup reusers around the world who divert millions of single-use coffee cups and bottles from landfill every year.

Enter your details to access the discount.


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 73% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Use for tea but tastes plastic

My husband was intending to use it for tea but it smells.

He has it for four weeks, trying to use/wash, hoping the plastic smell will go off but it never. We now completely given it up!

My previous cup works fine maybe the quality has declined?

3 lutego 2025
Logo KeepCup

Odpowiedź od KeepCup

Hi,

We’re sorry to hear that your KeepCup is not performing as expected, especially after enjoying our products previously. That’s certainly not the experience we want for our customers.

We’d love the opportunity to assist you further—please email our customer service team at hello@keepcup.com so we can look into this for you and find a resolution.

Kind Regards
KeepCup Team

Oceniono na 1 z 5

Product leaked badly - would not recommend

Product leaked badly. Had to send the company a video to prove it. Was sent replacement lid which leaked badly. Had to send another video to prove it. Had to send product back and wait for the company to test it before would refund which took over two weeks to give me. Would only refund my postage with photo of receipt.
Would NEVER recommend the product or the customer service, which was generic and patronising.

9 stycznia 2025
Logo KeepCup

Odpowiedź od KeepCup

Hi Helen,

We’re sorry to hear that your experience didn’t meet your expectations. We understand how frustrating this has been and appreciate your patience throughout the process.

We’ve been in contact via email to offer a resolution, and we hope this helps to make things right.

Kind Regards,
KeepCup Team

Oceniono na 4 z 5

cup-lid mismatches in order

I did have some trouble with ordering un-matching products. The tops and corks of the Small don't match the cups of the other sizes and I mixed them up, requiring reordering. Postage started to add up.
Having the website highlight the mis-match would be ultra friendly and improve the customer experience. Obviously, the customer would have to override it as they actually may need a cup of one size and a lid for another size.

8 stycznia 2025
Oceniono na 2 z 5

Leaks every time

It's a shame because initially this cup was great but it is not a long lasting product.

I only use it for my morning coffee on a long road trip. Therefore I have only used it a handful of times. Infuriatingly the cup has started dripping whenever I take a sip, meaning a ruined shirt or top.

Don't buy!

22 lutego 2025
Opinia niezależna
Logo KeepCup

Odpowiedź od KeepCup

Hi,

We’re sorry to hear that your cup is not performing as expected, especially after initially enjoying it. That’s certainly not the experience we want for our customers.

We’d love the opportunity to assist you further—please email our customer service team at hello@keepcup.com so we can look into this for you and find a resolution.

Kind Regards
KeepCup Team

Oceniono na 2 z 5

Disappointed …

Had been so looking forward to my new keepcups after using some for many years. Traveller model plug doesnt fit in hole and keeps popping up. although it is still leakproof for now, it looks funny, i dont think it is meant to do that. At first we could not even get it the lid to turn so tight was it. Two the same plastic splashproof cups just different colours have different type lids. Took multiple hard pushing into hole to make plug fit into hole of one as if either plug too big or hole too small. But hubbie got that working eventually with some brute force and is pretty splashproof. The other cup, same model different colour, has a different type lid (older style, i guess they need to get rid of old stock) and is not nearly as splashproof, with water running out if tipped to side. Keepcup defending that it is only splashproof not leakproof. They have not responded why our 2 identical model cups have 2 different lids. Their solution is for us to courier back (international courier) and they will have a look and refund cup and courier of they decide is faulty. This was all too hard for such expensive cups. Our aim was to be happy to pay a premium price to get good quality stuff hassle free (we hate the temu etc throwaway stuff). Not achieved.

I am so confused about keepcup reply. Are you saying you are sending us a new lid for traveller? We havent received anything. Also still no reply or comment about other cups. So we got 2 good cups for the price of 4. And endless discussion and emails. Just send new lids to repace the faulty ones. We actually really want the cups, we dont want money back!

25 stycznia 2025
Logo KeepCup

Odpowiedź od KeepCup

Hi Jamita,

We’re sorry to hear about your experience. Our customer service team has reached out to resolve this with you.

We appreciate your patience and your support of KeepCup. If there’s anything else we can do, please let us know.

Kind Regards
KeepCup Team

Oceniono na 1 z 5

Experience has been beyond poor

Experience has been beyond poor. Spent over a month trying to get a replacement for my faulty product and ending up being asked to pay $70CAD in duties and fees upon arrival. Keepcup advised there was an error in placing the order and have reissued another replacement so I dont have to pay the duties and fees.

Second time around - just got a notice from UPS having to pay $60CAD in duties and fees. They just can't seem to get it right.

Email sent asking for update and next steps, almost 2 business days with no response.

21 stycznia 2025
Logo KeepCup

Odpowiedź od KeepCup

Hi Carrie,

We're sorry to hear about your experience and the frustration caused by the unexpected duties and fees. Our team has responded to your email with the next steps, and we truly appreciate your patience while we work to resolve this for you.

Kind regards,
KeepCup Team

Oceniono na 1 z 5

Leaky cup

Unfortunately my travel cup leaked so not suitable for travel. My order included replacement parts for other keep cups. Items were expensive and took a while to arrive.

20 stycznia 2025
Logo KeepCup

Odpowiedź od KeepCup

Hey Ani,

We’re sorry to hear that your cup didn’t meet your expectations. Someone from our Customer Care team will be in touch shortly to assist you.

Kind Regards,
KeepCup team

Oceniono na 3 z 5

Way too expensive

Great product, ridiculously expensive. Had to replace original lid as it was leaking at the seal, astounded at the cost to replace.

18 stycznia 2025
Oceniono na 1 z 5

No customer service

The cup arrived with a faulty cap. It has been more than a month and the company did not respond at all to my email.

Avoid.

14 stycznia 2025
Logo KeepCup

Odpowiedź od KeepCup

Hi Cian,

We’re really sorry to hear about your experience. Our customer service team is here to help and always aims to respond quickly. We couldn’t find any record of your message, but someone from our customer service team will be in touch to assist you shortly.

Looking forward to sorting this out for you.

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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