Your return request was sent and is being reviewed. We'll email you once it's been completed. 30 Mar It's now 13th April. No reply to my email last week either. Appalling customer service.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Bought these for someone with Parkinson’s, the leak proof lid and straw do the job perfectly but are much more attractive to carry round than the disability equipment company offerings. They’re used i... Zobacz więcej
We absolutely love our Keep Cups! Each of us in the family has one, and they’ve quickly become a part of our everyday routine. Not only are they a joy to use, but I also love what they stand for—makin... Zobacz więcej
Reakcja na opinię
So I got a KeepCup Traveller Light for my birthday and loved it. The material is amazing and feels really nice as well as the hole to sip out of not being to big so you don't get too much hot drink at... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje o KeepCup
Napisane przez firmę
There is a range of reusable cups, travel mugs and bottles in an array of colours and sizes to choose from. Made to be loved and looked after.
Buy one, waste none.
Explore the range below
Subscribe for 10% off your first order.
Enter your details to access the discount.
Dane kontaktowe
71 Noone Street, 3068, Clifton Hill, Australia
- 03 8417 1100
- hello@keepcup.com
- www.keepcup.com
Odpowiada na 73% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The keepcup is light weight and with…
The keepcup is light weight and with the grip ring, so easy and comfortable to hold. One click and I have never had a spill.
Use for tea but tastes plastic
My husband was intending to use it for tea but it smells.
He has it for four weeks, trying to use/wash, hoping the plastic smell will go off but it never. We now completely given it up!
My previous cup works fine maybe the quality has declined?

Odpowiedź od KeepCup
Keep cup is a no brainer ….awesome
Ordering was simple, I got exactly what I wanted, and was delivered fast. My coffee stays nice and warm for hours. This new purchase makes it Keep Cup number 5 of varying kinds. Love the product ❤️
Product leaked badly - would not recommend
Product leaked badly. Had to send the company a video to prove it. Was sent replacement lid which leaked badly. Had to send another video to prove it. Had to send product back and wait for the company to test it before would refund which took over two weeks to give me. Would only refund my postage with photo of receipt.
Would NEVER recommend the product or the customer service, which was generic and patronising.

Odpowiedź od KeepCup
Cup missing rubber seal - resolved by customer support
My cup arrived and was missing the rubber seal for the lid, customer support were great in sending me a replacement lid free of charge. Using my cup most days and it's great, no leaks.
I love the cups
I love the cups, after having a cupboard of random travel cups these are much better than the alternatives. Sustainable too!
Excellent cup
Excellent cup - great thermal properties, waterproof lid and easy to clean. Very happy.
cup-lid mismatches in order
I did have some trouble with ordering un-matching products. The tops and corks of the Small don't match the cups of the other sizes and I mixed them up, requiring reordering. Postage started to add up.
Having the website highlight the mis-match would be ultra friendly and improve the customer experience. Obviously, the customer would have to override it as they actually may need a cup of one size and a lid for another size.
Love my cup great colors love the screw…
Love my cup great colors love the screw top and coffee stays warm. only one thing it doesn't fit under the group head on the coffee machine,
Leaks every time
It's a shame because initially this cup was great but it is not a long lasting product.
I only use it for my morning coffee on a long road trip. Therefore I have only used it a handful of times. Infuriatingly the cup has started dripping whenever I take a sip, meaning a ruined shirt or top.
Don't buy!

Odpowiedź od KeepCup
Disappointed …
Had been so looking forward to my new keepcups after using some for many years. Traveller model plug doesnt fit in hole and keeps popping up. although it is still leakproof for now, it looks funny, i dont think it is meant to do that. At first we could not even get it the lid to turn so tight was it. Two the same plastic splashproof cups just different colours have different type lids. Took multiple hard pushing into hole to make plug fit into hole of one as if either plug too big or hole too small. But hubbie got that working eventually with some brute force and is pretty splashproof. The other cup, same model different colour, has a different type lid (older style, i guess they need to get rid of old stock) and is not nearly as splashproof, with water running out if tipped to side. Keepcup defending that it is only splashproof not leakproof. They have not responded why our 2 identical model cups have 2 different lids. Their solution is for us to courier back (international courier) and they will have a look and refund cup and courier of they decide is faulty. This was all too hard for such expensive cups. Our aim was to be happy to pay a premium price to get good quality stuff hassle free (we hate the temu etc throwaway stuff). Not achieved.
I am so confused about keepcup reply. Are you saying you are sending us a new lid for traveller? We havent received anything. Also still no reply or comment about other cups. So we got 2 good cups for the price of 4. And endless discussion and emails. Just send new lids to repace the faulty ones. We actually really want the cups, we dont want money back!

Odpowiedź od KeepCup
Experience has been beyond poor
Experience has been beyond poor. Spent over a month trying to get a replacement for my faulty product and ending up being asked to pay $70CAD in duties and fees upon arrival. Keepcup advised there was an error in placing the order and have reissued another replacement so I dont have to pay the duties and fees.
Second time around - just got a notice from UPS having to pay $60CAD in duties and fees. They just can't seem to get it right.
Email sent asking for update and next steps, almost 2 business days with no response.

Odpowiedź od KeepCup
Keep cup up to the task
Keep cup up to the task, great size, light weight and durable. Also easy to clean 👍🏽
Just wanted it to be leak proof. I know can be leek proof.
Very cute cup with bright pink colour
Very cute cup with bright pink colour. Perfect size for a flat white.
Leaky cup
Unfortunately my travel cup leaked so not suitable for travel. My order included replacement parts for other keep cups. Items were expensive and took a while to arrive.

Odpowiedź od KeepCup
Excellent quality cup
Excellent quality cup, very happy with my purchase. Would highly recommend.
Way too expensive
Great product, ridiculously expensive. Had to replace original lid as it was leaking at the seal, astounded at the cost to replace.
No customer service
The cup arrived with a faulty cap. It has been more than a month and the company did not respond at all to my email.
Avoid.

Odpowiedź od KeepCup
So this cup is amazing and everyone should have one
VERY AMAZING CUP!
I love the simple and elegant design of the Cold Cup OG. It just stands out while Looking supppppppeeeeerrr cool
thanks alot
Doświadczenie Trustpilot
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