Your return request was sent and is being reviewed. We'll email you once it's been completed. 30 Mar It's now 13th April. No reply to my email last week either. Appalling customer service.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Bought these for someone with Parkinson’s, the leak proof lid and straw do the job perfectly but are much more attractive to carry round than the disability equipment company offerings. They’re used i... Zobacz więcej
We absolutely love our Keep Cups! Each of us in the family has one, and they’ve quickly become a part of our everyday routine. Not only are they a joy to use, but I also love what they stand for—makin... Zobacz więcej
Reakcja na opinię
So I got a KeepCup Traveller Light for my birthday and loved it. The material is amazing and feels really nice as well as the hole to sip out of not being to big so you don't get too much hot drink at... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje o KeepCup
Napisane przez firmę
There is a range of reusable cups, travel mugs and bottles in an array of colours and sizes to choose from. Made to be loved and looked after.
Buy one, waste none.
Explore the range below
Subscribe for 10% off your first order.
Enter your details to access the discount.
Dane kontaktowe
71 Noone Street, 3068, Clifton Hill, Australia
- 03 8417 1100
- hello@keepcup.com
- www.keepcup.com
Odpowiada na 73% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Nice cups but lie about sizing when advertising, and returns arent free.
Nice cups, but they say it matches the coffee shop sizes and my medium keepcup doesn't fit a medium Costa. So that's really frustrating. Aparently medium at Coffee shops is 473ml (16oz) and a medium keepcup is 340ml (12oz). So I can either not use my keepcup or loose 4oz of drink. Really disappointed as they advertised as being the same size. I specifically wanted to be able to buy medium iced teas and that's really frustrating. Because they're too expensive to buy a second and have to throw away the cup that's too small. I should have checked sizes but I trusted keepcup when they advertised as matching standard coffee shop sizes so I feel a little bit missold to. Especially as I got two cups, one for hot and one for cold drinks specifically because I wanted the bigger cold drinks.
Update: their solution was if I hadn't used it (which I'd made clear in the email I had as that's how I discovered it wasn't the size I they led me to believe) I could return it at my own cost (which I think is very poor) for a refund. Wouldn't reccomend.

Odpowiedź od KeepCup
Disappointed fan
I've been a fan of KeepCup since 2015 during my trip to Melbourne where I got my first one. This year, being back in my home country, I decided to get another item but it came with a dent and it looked like an old stock- dust and dirt on the product itself. I tried reaching out to the team via Instagram and Facebook. My messages were read on Instagram but no one replied me till today. I am very disappointed in the lack of after sales service care by the team. I myself am in sales, and if there's one thing I'm sure of, lousy after sales service will not give you repeat business.

Odpowiedź od KeepCup
It’s a great alternative for coffee’s…
It’s a great alternative for coffee’s lover like me. It doesn’t spill and can perfectly hide in my purse ( ofc you will need a bag organiser for this!) The fact that I can trust it won’t be spilled as long as I keep it upright, it free my mind of worries. I am looking to buy 2-3 more of the XL one :)))
I love my bespoke keep cup
I love my bespoke keep cup! It arrived safely, beautifully packaged.
It's great having a "one of a kind" cup in the office.
Excellent
Excellent, prompt follow-up to an unexpected issue with 3rd party delivery issue. It is great to deal with real people who are willing to respond swiftly and as a priority. Very happy.
Great product just best
Non si chiude bene
Ne ho già due, molto utili e che uso quotidianamente, perfette!
Quella che ho comprato adesso ha un difetto nella chiusura (la parte che si muove e che ti permette di bere e chiudere una volta finito l'utilizzo) non si chiude perfettamente, quindi non fa bene il suo lavoro, rimane sempre un pó aperto, questo perché hanno cambiato il meccanismo, secondo me non va assolutamente bene, tornate al meccanismo precedente che si chiude perfettamente!

Odpowiedź od KeepCup
I’ve had my glass keepcup for for about…
I’ve had my glass keepcup for for about five years and just replaced the lid. Very happy customer!
The principle of using tumblers.
The company makes a variety of new products, but for existing users, it also produces new parts to be compatible with existing products. So, you can buy additional parts that are broken or renewed separately, reducing indiscriminate purchases. I think it is a company that supports the use of disposable products to meet the original purpose of the tumbler.
Very disappointed
I was really looking forward to buyng a personalised keepcup with glass and cork and using it. first use it leaks. I can't tell you how disappointed I am with that. with how much ou pay for them..
UPDATE
I've been in contact with their customer support and every one of them tries to explain to me the difference between leakproof and splashproof. And while I understand the difference. I disagree that my cup is even splashproof. It leaked from the top when the dog suddenly moved me sideways by pulling the lead. I believe this is exactly the criteria they told me the cup should withstand. A sudden sideways movement. And yet there has been no resolution with customer support over this. They seem to disagree with me. Silly me for having such high expectations from a £27 cup! Should have ordered the cheaper dupe from amazon

Odpowiedź od KeepCup
Keep cup amazing
Fantastic service with great communication and very happy with the speedy delivery!!
I bought the coffee cup as a gift for…
I bought the coffee cup as a gift for my son in law … he loves it ! He chose the colour combination in honour of his beloved football team , so it felt more personal. I treated myself to the cool cup , which I love.
Next purchase will be a coffee cup for myself and others for family.
I love the ordering process and choices. Simply packaged and fast delivery!
Absolutely awesome travel cup!
The size, colour, comfort, style and insulation on my new travel cup are all exceptional! I have received so many compliments from baristas who are so impressed with my KeepCup and the way the lid fits outside, meaning no spills. I am more than happy to accept the top-ups on offer as well as the compliments!
As per her birthday wishes
As per her birthday wishes, I purchased the KeepCup for my DI💕. She was very happy in receiving it. This is not her first one. We love the sustainability and craftsmanship in your product.😎👍☮️
I've been using KeepCup since about…
I've been using KeepCup since about 2017 and love the products. Every two years I would get a new lid because eventually it would leak through the plug, but replacement parts are reasonably priced. I upgraded from the glass design to the traveler because the screw top seemed perfect. After maybe three months, it leaks horribly. It doesn't matter how little I fill it; it always leaks through the screw part of the lid, which is so much worse than the plug because I won't find out until it's dripped all over my hands and clothes. I won't be purchasing this model again, and it's really disappointing because it does keep your drink warm longer.

Odpowiedź od KeepCup
It just works.
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