Keen Gardener Recenzje 

1291
Wynik TrustScore: 3.5 na 5

3,4

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We ordered a heavy firepit and full plancha, which came quickly and exactly as described on the website. Unfortunately the packaging was heavily damaged by the couriers (thankfully the product inside... Zobacz więcej

Oceniono na 1 z 5

Searched online for an item, and came across this company's website. Ordered said item, received acknowledgment and receipt via email. Few days later, receive notification that I have received a ref... Zobacz więcej

Oceniono na 5 z 5

Excellent, j'ai commandé un barbecue Napoleon à un prix défiant toute concurrence comparé à la France. Livraison exemplaire sous 3 jours vers la France. De plus service client de qualité, toujours... Zobacz więcej

Oceniono na 5 z 5

Impeccable service! Called me old fashioned but I do not usually enjoy online spending but needs must this time. I ordered a Hozelock fast cart, it arrived as described and much faster than I was expe... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z grillami
  2. Sklep ogrodniczy

O Keen Gardener

Napisane przez firmę

  • Friendly and Knowledgeable customer service (no call centres or automation)
  • Price matching available
  • Massive savings off RRP
  • Trackable deliveries*
  • Next working day deliveries*
  • Over 4,500 products stocked
  • 14 day refund/replacement guarantee*
*see terms on Keen Gardener

Dane kontaktowe

3,4

Średnia

Wynik TrustScore: 3.5 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,4

Wszystkie recenzje

(1291)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 7

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Christmas tree lights and Delivery

I usually by the odd set of lights post xmas to put away for the following year. Couldn't find any at the usual big company haunts. Found this company through a google search and placed an order a couple of days before xmas. Both sets arrived on the first day following xmas holiday, so super efficent. Put one set up straight away and they're absolutely georgeous! and a bargain!

5 stycznia 2021
Opinia niezależna
Oceniono na 5 z 5

I ordered a Joetisserie from these…

I ordered a Joetisserie from these guys. It arrived almost immediately. But completely my fault, I ordered the wrong size and unfortunately they were out of stock of the one I needed. I was given return details to send the wrong one back to them and the money was refunded in full the day they received it. All through the experience, they have been polite and professional and although I didn't get the item I needed on this occassion, I am extremely impressed with this company and I will definitely use them in the future. I cannot recommend them enough. Kevin Baker

15 listopada 2020
Opinia niezależna
Oceniono na 5 z 5

Campingaz Attitude LX BBQ

I purchased a Campingaz Attitude LX BBQ and it's brilliant! I cooked steaks for my partner and they were amazing!!! Griddle gets really hot which is great for steaks and kebabs! The size is perfect for my small garden. Alos really easy to clean as inside panels come out to go in the dishwasher. Delivered on the day as requested. Great service and product.

24 września 2020
Opinia niezależna
Oceniono na 5 z 5

Excellent Customer Service

Ive just bought a Bosh paint sprayer and I can highly recommend Keen Gardener. Not only were they extremely efficient and helpful, but when I had a problem when I came to use it, again, they were very helpful. Would definitely use them again.

20 września 2020
Opinia niezależna
Oceniono na 5 z 5

Brilliant

Brilliant. We have had problems with other garden equipment suppliers but this company are great! Speedy delivery and totally efficient. Definately recommend and will certainly use them again. Thank you Keen Gardener.

16 września 2020
Opinia niezależna
Oceniono na 5 z 5

First rate service

Ordered Vivid Arts large black labrador which was delivered within 48 hours. Delighted with the product which was very well packed. Good price and excellent service.

15 września 2020
Opinia niezależna
Oceniono na 5 z 5

Great company to deal with that care about the customer

Our 30 metre Hozelock hose reel which was over 5 years old failed on us recently so we were looking for a replacement, Keengardener had the 40 metre version in stock, it was dispatched promptly.

Unfortunately after 5 days it started leaking internally.

I contacted Keengardener customer services who responded promptly, were very helpful and offered me a refund or replacement. We opted for a replacement and they collected the faulty hose the next day at their cost.

They didn't have any in stock but within a week a brand new replacement was received, annoyingly within an hour the same fault occurred, again a contacted customer service who again responded promptly, arranged collection (at their cost) and refunded us.

This was a little frustrating for us and I feel there is a quality control issue or a bad batch of hose pipes, however Keengardener have behaved impeccably throughout. Even though ultimately we did not receive a working hose pipe Keengardeners customer service was superb and it was obvious they cared about the customer.

The product issues were obviously not there fault and they were let down by the supplier as a company I feel they were superb and deserving of 5 stars on how quickly the original order was processed and dispatched, customer services, the professionalism, courtesy and effort they made to resolve the issue.

I have used them before for some greenhouse tables with no problems and will use them again for sure.

Highly recommended.

1 sierpnia 2020
Opinia niezależna
Oceniono na 1 z 5

KEEP WELL AWAY

Bosch garden shears ordered 9-06 am on Friday 24th July 2020.It is now Tuesday the 28th July and there will be NO DELIVERY today.
This outfit were quick to take my money but an absolute shambles when it comes to delivering the goods.
Give this firm a wide berth I will in future.
Ordered same product this afternoon locally on a price match.Just delivered by a local driver.
This is the difference between a professional outfit and an amateur outfit in my opinion.

28 lipca 2020
Opinia niezależna
Oceniono na 5 z 5

Very impressive

I have received my order of a new lawnmower 2 days after placing the order and exactly when predicted by KeenGardener.
The ordering was simple, even for a ludite such as me. They kept me informed of the progress of the delivery time.
And whats more the item was over 20% less expensive than the large online retailer and is the 2020 version and not the 2018.
I highly recommend this company.

3 lipca 2020
Opinia niezależna
Oceniono na 5 z 5

Excellent customer service

Excellent customer service- especially during the last few weeks when ordering stock and delivering was not straightforward. The staff team responded quickly to emails and the patio furniture cover was despatched promptly. I would highly recommend this company and will certainly use them again.

2 lipca 2020
Opinia niezależna
Oceniono na 2 z 5

Disappointing misrepresentations

Disappointing misrepresentation of product led to a return, staff were nice but management were very unhelpful. If you misrepresent a product I should not have to pay return postage.

25 czerwca 2020
Opinia niezależna
Logo Keen Gardener

Odpowiedź od Keen Gardener

Thank you for your review. As explained when authorising your return for a full refund the item is not misrepresented. The description clearly states the following.

"Please note this is the top extension shelf only to fit an existing Halls Greenhouse Staging setup."

The image is cropped to focus on the top extension part of the staging.

The product is called Top Extension Staging.

As a business I am unsure what more we could of done in this situation. Unfortunately we cannot force you to read the information readily available on the listing to make the correct purchasing decision.

Oceniono na 5 z 5

Napoleon XT 425 - fantastic!

Ordered the Napoleon XT 425.
Super quick delivery and great company to deal with.
Awesome BBQ and a good price point too - competitive.
Napoleon also had great customer service with something I needed help with.
High recommend this BBQ and Keen Gardener for all their other items and accessories!

23 czerwca 2020
Opinia niezależna
Oceniono na 5 z 5

Great customer service

The BBQ was also competitively priced and delivered within a few days. Although the BBQ arrived without the included gas hose and regulator, I was able to easily contact customer service and received the missing parts the very next day!

15 czerwca 2020
Opinia niezależna
Oceniono na 5 z 5

Rapid delivery

Rapid delivery, excellent price - cheaper than competitors. Never normally write these reviews but thought I should with the incredible service I received. Would never hesitate buying from these again 👍👍

2 czerwca 2020
Opinia niezależna
Oceniono na 5 z 5

Ordered twice

Ordered twice, one for masonry bbq at a great price which come from the supplier, and one accessory that come from themselves - nice quick delivery and good prices

26 maja 2020
Opinia niezależna
Oceniono na 5 z 5

…excellent service

Every time I have dealt with this company I have been impressed.

Even during the coronavirus pandemic, the service has been fast and efficient. I could not be happier

I'm also impressed with their prices

20 maja 2020
Opinia niezależna
Oceniono na 5 z 5

Fantastic & highly recommended

Fantastic.
My order was well packaged, as described and delivered quickly at a time of national upheaval. Tracking was very helpful and products are beautiful and bring so much joy. Will shop from again & highly recommended.
Many thanks:)

15 maja 2020
Opinia niezależna

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