We ordered a heavy firepit and full plancha, which came quickly and exactly as described on the website. Unfortunately the packaging was heavily damaged by the couriers (thankfully the product inside... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Searched online for an item, and came across this company's website. Ordered said item, received acknowledgment and receipt via email. Few days later, receive notification that I have received a ref... Zobacz więcej
Excellent, j'ai commandé un barbecue Napoleon à un prix défiant toute concurrence comparé à la France. Livraison exemplaire sous 3 jours vers la France. De plus service client de qualité, toujours... Zobacz więcej
Impeccable service! Called me old fashioned but I do not usually enjoy online spending but needs must this time. I ordered a Hozelock fast cart, it arrived as described and much faster than I was expe... Zobacz więcej
Informacje dotyczące firmy
O Keen Gardener
Napisane przez firmę
- Friendly and Knowledgeable customer service (no call centres or automation)
- Price matching available
- Massive savings off RRP
- Trackable deliveries*
- Next working day deliveries*
- Over 4,500 products stocked
- 14 day refund/replacement guarantee*
Dane kontaktowe
58 Padgets Lane, B98 0RD, Worcestershire, Zjednoczone Królestwo
- 01789 763336
- info@keengardener.co.uk
- www.keengardener.co.uk
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Palram Harmony 6 x 6 greenhouse
We recently purchased a palram 6 x 6 harmony greenhouse from keen gardener. The service was excellent and delivery even in this times very quick. They even answered a facebook messenger request on a saturday so absolutly a1 service and products.
Very happy 🌻🌷
Having been badly messed around and let down by a major DIY chain I searched for my items elsewhere and this company still had stock of the greenhouse I wanted. Checked the reviews and all looked good.
Order was despatched within a couple of days by DPD (the best courier in my experience) and I'm now one happy bunny.
Despatch would usually be next day but understandably things are a bit slower now but still excellent snd fast service.
Since the current crisis I can honestly say the smaller independent companies are coming out way ahead of the well known chain shops.
Wouldn't hesitate to order from here again. Thankyou!!
Top class service and products: a cut above the rest!
I can’t stress enough how fabulous the service from this company has been. Having struggled with a bad back recently, I could no longer lift or use my heavy petrol lawnmower and needed to purchase a lighter alternative urgently (my lawn was starting to resemble a wheat field!). Where other companies have been, understandably, unable to maintain service standards and delivery times during our current national health crisis, The Keen Gardener provided a remarkable service with incredibly quick responses to queries, incredibly helpful advice and speedy delivery of a top class product. I honestly couldn’t recommend this company enough. Reliable, helpful service and excellent quality product at extremely competitive price with super quick delivery . Thank you!
Recently ordered a Bosch Aquatak AQT…
Recently undered a Bosch Aquatak AQT 42-13 Pressure Washer from Keen Gardener and it arrived the next day! I had also had some questions about my purchase and the customer service team were really friendly and went far and beyond to give me the information I required.
I will not hesitate to use you again!
Ordered a Charbroil bbq it arrived the…
Ordered a Charbroil bbq it arrived the day I asked for and is a fantastic piece of kit. Excellent all round
Used menny times but an absolute…
Used menny times but an absolute failure trying sel stoke thay haven't had for six months thay take you money for something thay dont have. quit close to thetht I will not be using again ever oversely dont respect the customer's
Ridiculously long delay on delivery and no apology - avoid!
I ordered a BBQ from this company which was to be delivered within 5 working days. However, it has been 3 weeks. I have had to chase this with them twice. I was assured it would be early this week, but now (only after chasing again) discovered it is being delivered at the end of the week. My garden works are waiting for this BBQ so the delay has a caused me a huge inconvenience. No apology from customer services was offered , or explanation for the unreasonable delay. Not sure why this company has otherwise good reviews, pretty poor shopping experience.
I ordered some fleece jackets
I ordered some fleece jackets - price was the same with delivery as driving to my local garden centre so saved on time and petrol! Well packed and next day arrival
Good service so will try for planters, tools etc next time
Palram mythos
I ordered the palram mythos greenhouse after reading good reviews and was not disappointed. Easy to put together and surprisingly sturdy considering the panels aren't glass. Our garden is a wind tunnel but it has not blown away (unlike my old shed). Delivery was super speedy, 2 days from ordering it. Overall very happy with my purchase, many thanks.
Fantastic customer care
Came across this company when I did a price comparison online for a Cascade solar powered water pitcher. Very competitively priced, the product arrived the next day. Unfortunately, the product developed a problem within a few days. A call to the manufacturer confirmed that it was indeed a fault, and that I should contact the company I purchased it from. I must admit that at this stage I was regretting buying online, as it would be hassle to return the product. I needn’t have worried. Keen Gardener were fantastic. After sending them video images of the fault, they immediately emailed me a returns label, so that I could simply drop off at my local post office, postage free.
A replacement unit was with me within four days of me dropping the faulty unit off. Brilliant service throughout from Keen Gardener. Friendly and caring manner on the phone, and excellent email communication. I have absolutely no hesitation in recommending them. Faultless service, thank you very much for all your help. 😊
Palram Patio Cover
We bought a Palram Sierra patio cover from Keengardener.
The transaction was really smooth 5*s for them.
The product is very well made,much better than expected,easy installation for a moderately diyer..
The Palram Sierra was delivered super quick and packaged really well..
We wouldn’t hesitate in recommending the merchant (keengarder),
and Palram for the excellent product..
Very happy 😃
Wilkinson Branch and Shrub Cutter
Bought a Wilkinson Branch and Shrub Cutter from them in May last year. The stainless steel wire had begun to fray. Phoned them, they asked me to supply a picture, and on receipt of this they supplied a new Cutter, arriving 10 days later
According to my wife I complain about a lot of poor service these days.
This on the other hand was truly excellent service - brilliant!
Misleading advertising
Was induced to purchase an item from Keengardener that I could purchase cheaper elsewhere because they advertised that a wine voucher worth £60 was provided with every order. This more than made up for additional cost.
Upon attempting to redeem the voucher I was told that it was not valid, because I had previously used a voucher from Keengardener. I therefore did not receive a voucher worth £60 with my order. I consider the advert to be inaccurate, misleading or false.
I immediately notified Keengardener and cancelled my order. Despite this, they still despatched the order 2 days later.
*My email read “Under the circumstances, please cancel the order for a full refund.”* (Amended in light of Reply)
Although they have offered a refund they have refused to reimburse the cost of return postage, which would leave me out of pocket, despite 2 failings on their part.
Will not use again.

Odpowiedź od Keen Gardener
First class service
First class service, had a small issue with a new BBQ, email query answered within minutes by phone. Problem sorted by very helpful staff - incorrect assembly by me! Highly recommended!
Highly Recommended
Ordered 4 x Forest Cambridge garden planters from Keen Gardener, promptly received an e-mail confirming the order.The price was by far the best I could find anywhere. They were delivered one week later by two lovely men, who obligingly carried them into the garage for me. Upon checking the planters, there was one piece missing from one of the planters. I e-mailed Keen Gardener, and had the missing piece delivered 5 days later. The planters are now built, in place, and filled with plants, and they look absolutely superb. I would have no hesitation in recommending Keen Gardener, and look forward to purchasing from them in the future.
Delivered and up in a couple days good…
Delivered and up in a couple days good instructions nothing missing lovely 6x10 greenhouse I'm delighted treated myself to shelving too
Ordered some bug clear online
Ordered some bug clear online. Very fast delivery and great price - so very satisfied.
New boots in a flash.
I ordered a new pair of Muck boots for my wife yesterday and they arrived this morning. Perfect thank you. My wife loves her new boots. Hope to do business with you again.
Excellent product with a great discount…
Excellent product with a great discount price delivered on time. Staff answered questions when emailed would use again
Once started it was like putting up a…
Once started it was like putting up a large jigsaw.. all fits together well the palram skylight 6x8 is a good shed.. looked flimsy to begin with but once the metal edges are on very sturdy
Doświadczenie Trustpilot
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