Delivery was very slow. Item was badly packaged and damaged. Would not really recommend.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Re publishing this review as they obviously claimed it was fake and got it removed! Maybe trying to get their stats to remain high. If you are reading this jokers don’t be a joker and take your medi... Zobacz więcej
Reakcja na opinię
I ordered from Jokers Masquerade yesterday and i'm over the moon with both costumes. I ordered the couples scarecrow costumes and they are brilliantly made and comfortable and really do look the part.... Zobacz więcej
Kid's costume cost £40 incl delivery but fell apart irreparably on first usage. When prompted for feedback by their site I left a fairly generous 3* product review saying that the costume desi... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Jokers' Masquerade has the largest online collection of fancy dress costumes and Halloween costumes in the UK today. There are over 15,000 costumes and accessories to choose from for any fancy dress idea or theme, many UK exclusive lines, all in stock from our 40,000sq ft warehouse complex with order and parcel tracking.
Dane kontaktowe
1 Garrick Road, NW9 6AA, London, Zjednoczone Królestwo
- 014 0354 0137
- trustpilot@joke.co.uk
- www.joke.co.uk
2,2
Słaba
16 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I ordered the space hopper costume on…
I ordered the space hopper costume on the Saturday, found out that the address it was being sent to was my old address, so emailed them right away to change it.
Never got a response!. Till Monday morning telling me it was on its way to my old address Emailed again. Still waiting on a response
Victor Ritchie
22 sierpnia 2022
Opinia niezależna
Odpowiedź od Jokers' Masquerade
Hi
Thank you for your review .We can see you have been notified separately. Sorry again for the inconvenience caused .
Fraudulent company dont touch.
12 maja 2022
Opinia niezależna
Product was faulty
I ordered the Geri ginger wig and it was nothing like the picture when it arrived. It was frizzy on the roots, very sparse and there were strips of the wig that were lifting. It couldn’t be worn. I asked for a replacement but there were no more in stock so I had a full refund which I received it last week.
5 kwietnia 2022
Odpowiedź od Jokers' Masquerade
Hi
Thank you for your review .We can see a refund has been issued and you have been notified separately. Sorry again for the inconvenience caused .
Price does not reflect the poor quality.
Kid's costume cost £40 incl delivery but fell apart irreparably on first usage. When prompted for feedback by their site I left a fairly generous 3* product review saying that the costume design was fun and delivered on time but that the quality of particular elements was really poor for the price.
The costume also needed adjustments to fit the age advertised range (e.g. adult sized mask provided for young children, so kids could not see out of eye holes).
More than a week later my review has not been published. So take the product reviews published on their site with a pinch of salt!
Jokers have been provided with my reference number along with this review and are welcome to contact me.
Disappointing.
28 marca 2022
Opinia niezależna
Odpowiedź od Jokers' Masquerade
Hi
Thank you for your honest review please check your emails as we have emailed you .
Excellent service quick delivery and…
Excellent service quick delivery and the quality fantastic
Can’t wait to wear my costume in work tomorrow for World Book day
2 marca 2022
Odpowiedź od Jokers' Masquerade
Hello,
Thank you for your review.
We are happy that you're pleased with our product and service.
Thank you for shopping with us and we hope that you return soon
Quick delivery and good quality.
2 marca 2022
Odpowiedź od Jokers' Masquerade
Hello,
Thank you for your review.
We are happy that you're pleased with our product and service.
Thank you for shopping with us and we hope that you return soon
Prompt service on the original…
Prompt service on the original delivery. When I opened the costume it was damaged. I emailed customer services. Kelly responded and arranged the delivery of a replacement within 24 hours. Good service and would use this company again.
4 lutego 2022
Odpowiedź od Jokers' Masquerade
Hello,
Thank you for your review.
We are happy that you're pleased with our product and service.
Thank you for shopping with us and we hope that you return soon
Order came quickly and decent quality…
Order came quickly and decent quality materials used!
19 stycznia 2022
Odpowiedź od Jokers' Masquerade
Hi
Thank you for your 5-star feedback.
We are happy that you are pleased with your items and our service.
We look forward to your next purchase with us.
Kind regards,
Customer Service
Suit is for a hen party and nice fit
19 stycznia 2022
Odpowiedź od Jokers' Masquerade
Hi
Thank you for your 5-star feedback.
We are happy that you are pleased with your items
Kind regards,
Customer Service
Very fast delivery
Very fast delivery, no problems at all , will definitely order again .
16 stycznia 2022
Odpowiedź od Jokers' Masquerade
Hi
Thank you for your 5-star feedback.
We look forward to your next purchase with us.
Kind regards,
Customer Service
Super fast delivery
Super fast delivery, excellent customer service. Product was perfect sizing.
14 stycznia 2022
Odpowiedź od Jokers' Masquerade
Hi
Thank you for your 5-star feedback.
We are happy that you are pleased with your items and our service.
We look forward to your next purchase with us.
Kind regards,
Customer Service
Odpowiedź od Jokers' Masquerade
Thank you for your feedback. We are happy that you are pleased with your items and our service. We look forward to your next purchase with us. Kind regards
To say I'm disappointed would be an…
It was order number JK41605.....To say I'm disappointed would be an understatement. The fried egg costume cost me £28 and I honestly wouldn't have paid more than £5 for it. Rubbish quality, looked nothing like the image. Shabb
30 grudnia 2021
Opinia niezależna
Odpowiedź od Jokers' Masquerade
Hi
Thank you for your feedback.
We are really sorry to hear that about your experience
Please email your order number so we can investigate further
Totally let down
26 grudnia 2021
Odpowiedź od Jokers' Masquerade
Hi
Thank you for your feedback.
We are really sorry to hear that about your experience
Please email further information so we can investigate further we have emailed you directly also.
Odpowiedź od Jokers' Masquerade
Hi
Thank you for your feedback.
We are really sorry to hear that about your experience
Please email your order number so we can investigate further
Brilliant service and cracking Cracker
13 grudnia 2021
Odpowiedź od Jokers' Masquerade
Hi
Thank you for your great feedback.
We are happy that you are pleased with our service.
We look forward to your next purchase with us.
Kind regards,
Customer Service
Odpowiedź od Jokers' Masquerade
Hi
Thank you for your 5-star feedback.
We are happy that you are pleased with your items and our service.
We look forward to your next purchase with us.
Kind regards,
Customer Service
excellent wig needed for fancy dress
excellent wig needed for fancy dress. Actually better than I had expected for the price. Very satisfied with everything, delivery and product.
9 grudnia 2021
Odpowiedź od Jokers' Masquerade
Hi
Thank you for your great feedback.
We are happy that you are pleased with your items and our service.
Kind regards,
Customer Service
Odpowiedź od Jokers' Masquerade
Hi
Thank you for your 5-star feedback.
We are happy that you are pleased with your items and our service.
We look forward to your next purchase with us.
Kind regards,
Customer Service
Poor quality
Poor quality. Nothing like the photo. Feathers everywhere. Would not recommend.
8 grudnia 2021
Odpowiedź od Jokers' Masquerade
Hello
Thank you for your honest review
We have emailed you directly to rectify this.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.