Jileon Recenzje 

115
•
Wynik TrustScore: 4.5 na 5

4,4

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

After giving up to get a pair of wellies to fit I saw the advert for Jileon wellies. Watched the video of how they were made & read the great reviews so decided to order a pair! They arrived quickl... Zobacz więcej

Oceniono na 5 z 5

Happy feet" "My sister has 2 pairs of Jileon ankle wellies and I was so impressed that I had to order these stunning yellow wellies. With my yellow rain jacket and now matching boots I do somewhat re... Zobacz więcej

Oceniono na 2 z 5

I ordered boots that arrived with white discoloration on various spots. They didn’t look like the advertisement overall in the color richness but aside from that straight out of the box any plac... Zobacz więcej

Oceniono na 5 z 5

My new wellies are the most comfortable and easiest to put on that I have ever had. Five star is a minimum, thoroughly recommend. Thank you Jileon.

Informacje dotyczące firmy

  1. Sklep z butami

Napisane przez firmę

Specialists in wide fitting wellington boots. Manufacture unique wellies that are wide in calf, foot and ankle. With over 18 years experience and over 200,000 pairs of happy feet, we are the UK's #1 wide calf welly specialist.


Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

115 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 20% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,4

Wszystkie recenzje

(115)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 38

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Absolutely a 5 star product 🌟🌟🌟🌟🌟

Absolutely a 5 star product 🌟🌟🌟🌟🌟
It's been years of looking for wellies that fit my legs so I can enjoy the outdoors like I've wanted to but no luck. Just by chance I came across Jileon and I am that impressed I'm basically moved to tears by it. Completely waterproof, very comfortable, actually adjustable - I am so pleased! A lot of companies claim to be size inclusive and they aren't and don't care avout bigger people getting outdoors but you do so thank you.

10 lutego 2024
Opinia niezależna
Logo Jileon

Odpowiedź od Jileon

Hi Haley, thank you for your lovely review, this is exacly what we strive for. Hope you have many happy years with your boots.

Oceniono na 5 z 5

Fantastic small business

Fantastic small business, I am ever so pleased with my new wellies. The ordering process was easy and straight forward. The ladies in the customer service department were ever so helpful and on hand to offer advice when I had a query. Ordered yesterday morning and received the next day via DPD.

I have been looking for wellies with a larger calf for years, Jileon offer a good range of styles and fit, the half height were perfect for me. So comfortable and plenty of room round my calf.

9 lutego 2024
Opinia niezależna
Logo Jileon

Odpowiedź od Jileon

Thank you for your kind review glad we were able to help you find the perfect boots.

Oceniono na 1 z 5

Worst customer service EVER

Worst customer service EVER. DPD tried to deliver to wrong house and then Jilleon said they would be re-delivered the next day. Then got an email saying I had to collect and walk13 miles to get them as I don’t drive and there is no public transport where I live. If I don’t collect they will not refund for at least 2 weeks!!! DO NOT BUY THERE ARE BETTER WIDE WELLY COMPANIES

7 lutego 2024
Opinia niezależna
Logo Jileon

Odpowiedź od Jileon

Sorry that you had delivery problems with your boots. Sometimes deliveries do go wrong and while we try to fix them, in this case you weren't able to get them.
Typically we do resend a replacement pair but after experiencing and personally listening to your exceptionally rude and aggressive behaviour on the phone, I asked my staff not to engage further as we do not accept abusive customers.
On looking at your trustpilot account, you seem to have left 7 reviews of which not one single company received more than 1 star and every one was aggressive, which we also experienced.
My staff pride themselves on their customer service but for your future reference in life, you tend to get people to help you when you treat them well too.
I wish any other wide welly company good luck in having you as a customer.
James
Owner jileon wellies

Oceniono na 1 z 5

Boots Leak After 4 Months Of Wear

Boots Leak After 4 Months Of Wear

I purchased 2 pairs of ankle wellies for dog walking, 02/21 and 09/22. I liked the wellies and they were comfortable. The first pair lasted one winter and developed a leak therefore I ordered a replacement pair and just thought it was my bad luck.

I discovered my send pair also leaked when I got them out to wear in November 23. I regard this as no longer being bad luck but that the product is not fit for purpose and because the boots were no longer under warranty the company have refused to replace them. They offered me a 33% discount off a replacement pair, which is what they are offering to everyone for CYBER WEEK SALE, very very disappointed not concerned about their customer loyalty or reputation.

Obviously you don't need to wear wellies for 365 days of the year, they are a seasonal item and my expectation would be they should last at least a couple of seasons especially as they are relatively expensive - £59.99.

My advice would be do not purchase from this company unless you have money to waste.

Very poor customer experience.

7 grudnia 2023
Opinia niezależna
Logo Jileon

Odpowiedź od Jileon

We are disappointed that you have had issues with our boots. There are many reasons why boots can split over time ranging from how they are used, how they are stored and looked after and how they fit.
We have a no quibble 1 year replacement policy to cover any issues, and have less than 1% defect rate with well over 20,000 pairs sold annually. Unfortunately your boots were outside of our 1 year warranty so we were not able to replace them - as a gesture of goodwill, we offered an exceptional 33% discount to you for a replacement pair (higher than 20% Cyber Week offer stated above).
Typically we do expect our boots to last longer, as can be seen from over 6000 positive reviews on our site including many happy long term customers. The boots you purchased cost £36 and included free shipping so we do believe we not only offer high quality but good value for money, as compared to the larger wellington boot brands. We are genuinely sorry that you had a poor experience and apologise for this

Oceniono na 1 z 5

DISAPPOINTING

I ordered some wide fit country boots but as they were big on the calf I used the strap to make them smaller but it made a v shape in the top of the boot which cut into my leg. I tried them on indoors with welly socks and they seemed fine, but once outside walking they were very heavy and uncomfortable. I am no longer able to return so have lost £100+ and have no boots for winter, neither do I have any more funds to do so. All in all much gladness when I found the site, but sadness that I am stuck with boots that I cannot wear. I did the quiz they have on their website to see which size is best.

15 listopada 2023
Opinia niezależna
Logo Jileon

Odpowiedź od Jileon

We are very sorry about this. We do recommend to all our customers that you try on the boots inside properly to make sure they fit and take back any boots that have not been worn outside. Unfortunately once they have been worn outside, we can only replace them if they are faulty. Sorry

Oceniono na 5 z 5

Can’t wait to splash in the puddles!

Wow, so pleased with my wellies. Really easy to order, they have advice on how to choose what size. Ordered yesterday and received information that they were on the way and then an update on the time slot - and they came dead on the time they said this morning - just one day after I had ordered them - fantastic 👏👏
I have tried them on and been walking around the house in them - so comfortable. plenty of room round my calf. Very pleased.

24 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

Wow!

Wow, having reached 57 years young and never having any comfortable success with Welly wearing I can't believe these.

I was measured many, many years ago and told I had a G fitting with shoes.

I once attempted a pair of wellies which after 30 yards cramped my feet so badly I had to return home in bare feet!

Alongside my wide feet I was told I had flat feet, no arches, policeman's feet in fact. Something a women longs to hear, not!

So I was sceptical but that was alongside dreading another winter of soggy feet and ruined trainers. I was also keen to have a shoe I could just slip on and go.

I used the Welly fitting Jileon provide convinced of a bad fit. I was wrong, not only do they fit but the Welly fit quiz also suggested I use their othopeadic insoles and voila! I did a half hour walk round my local park in complete comfort.

A comfortable fit, no heel, ankle, shin or calf rub and a boot that went on easily. I also went 1 size up so I can wear thick socks but the Welly socks I bought with the wellies are so cosy.

And they're cute!

Very quick delivery.

Very pleased, would definitely recommend!

11 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

What a great find!…

The website had lots of good advice to help with ordering the right type of wellie for you, and the correct size fit. I ordered the half height wellies in the lovely purple butterfly print. They arrived next day.
The wellies are easy to get on and off. There's room for thicker socks and for tucking trousers in. The advice on caring for your wellies, making them last longer was useful too. I bought my usual shoe size 5. I have quite achey feet but with my Jileons on, they feel supported and very comfortable. There was also a generous discount when I ordered. I would definitely recommend these wellies. Just wish they'd make slippers and boots too.

2 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

The most comfortable good fitting wellies ever

Can not believe that for once in my life I have wellies that fit - high in step wide calf wide ankles made wellies a no go for me for tooo many years. Saw these and got the half height ones for wide calf, so so good then I bit the bullit and ordered the full length wide calf - they are Fabulous and so easy to adjust. I wear my wellies absolutely everywhere - I take a 4.5 I ordered a size 5 which is perfect with a thick pair of socks. Delivery is brilliant both mine came next day delivery and so well packaged
Quality of the boots are amazing very seldom do I purchase shoes or boots that are comfortable - these exceed all of my expectations - I would recommend these 100%

31 października 2023
Opinia niezależna
Oceniono na 5 z 5

Half height boots

My husband is so pleased with his half height wellington boots with wider ankle from Jileon Ltd, they are so easy to slip on and off. I would thoroughly recommend them. He’s a size 7 shoe and we ordered a 7 boot and they fit perfectly.

10 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

Super- quick (free) delivery

Super-quick (free) delivery - ordered Friday and they were delivered the following day, even though they were due two days after that, amazing service.

Needed extra wide everything wellies for my husband - calf, ankle and foot - and they are perfect. The only wellies he’s actually got his feet in as an adult. Bought his regular size and they are just right.

Well done all round Jileon, an excellent service and product.

27 marca 2023
Opinia niezależna
Oceniono na 5 z 5

Very good fit wellies…

The wide calf wellies have just arrived on the date that was given and within the 1 hour time slot. They are for my wife who states they are very comfortable and an ease to put on. She is wearing them inside the house to get used to them and like them so much she doesn't want to wear them outside and get them dirty !!!!!!!!!
The storage bag they came in is really helpful and will help when one she does one day get them dirty!

7 grudnia 2021
Opinia niezależna

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