Shrewsbury Store - Went into the store with a problem with a camera that had been repaired by Jessops. Despite being very busy, Michael looked into the matter very calmly, and called the service... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The two people I dealt with at Jessops York were friendly and helpful. I paid my deposit and the lens was sent for checking and servicing. The lens was returned within a week fully operational after a... Zobacz więcej
The assistant went the extra mile in identifying suitable cameras for myself and my wife. One wasn't in stock at the shop and expected that I would have to order it online but when she found out they... Zobacz więcej
Amazing service. I ordered the films on a Friday afternoon, & they arrived the next morning. Less than 24 hours from order to delivery, & on a Saturday no less! At no extra charge! Unbelievable. My la... Zobacz więcej
Informacje dotyczące firmy
- Zakład fotograficzny
- Sklep z lornetkami
- Sklep fotograficzny
- Laboratorium fotograficzne
- Wywoływanie zdjęć
- Sklep z teleskopami
Informacje o Jessops
Napisane przez firmę
Jessops is a British photographic retailing company with stores across the UK. It was established in 1935 by Frank Jessop in Leicester, United Kingdom.
Shop a huge range of cameras, lenses, photography/videography accessories, drones, gimbals, printers, optics and more at Jessops. UK stock only.
Visit our Website Shop Cameras Shop Drones Shop Lenses Shop AccessoriesDane kontaktowe
Head Office, Network House, Globe Park, , SL7 1EY, Marlow, Zjednoczone Królestwo
- cs@jessops.com
- www.jessops.com
4,6
Doskonała
14 tys. recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Pete went above and way beyond to help…
Pete went above and way beyond to help me sort out my business with Sony. Dealing with emails and passwords with incredible patience. I felt I had gone back in time with such personal and caring service!
If I was Pete's employer I would definitely give him a rise in salary!
What a real gentleman and example to other staff members.
13 lutego 2026
Opinia niezależna
Odpowiedź od Jessops
Dear Jim,
Thank you for your feedback - we really appreciate you sharing your experience.
We're delighted to hear you enjoyed 5* service at our Jessops Kingston store and we'll be sure to pass on your incredibly kind words to Pete!
Kind regards,
The Jessops Customer Service Team
CENTON 10x25 compact
CENTON 10x25 compact. Delivered quickly and product is just what I wanted for a budget pair of binoculars to use when fishing!
12 lutego 2026
Odpowiedź od Jessops
Dear Carl,
Thank you for your feedback. We're so pleased you enjoyed your Jessops experience!
Kind regards,
The Jessops Customer Service Team
Sensor cleaning was quick and effective…
Sensor cleaning was quick and effective
Very good job
7 lutego 2026
Odpowiedź od Jessops
Dear Matthew,
Thanks so much for sharing your experience - we really appreciate your support!
Kind regards,
The Jessops Customer Service Team
Odpowiedź od Jessops
Dear Audrey,
Thank you for your feedback, we really appreciate your kind words and support!
Kind regards,
The Jessops Customer Service Team
Very good service when cashing in on my…
Very good service when cashing in on my camera equipment. Only issue was I had to chase to arrange collection via email after a few days of doing quote, as the selection of collection day on he website form didn’t seem to trigger anything for the collection. But once arranged all very swiftly handled.
5 lutego 2026
Opinia niezależna
Odpowiedź od Jessops
Dear Simon,
Thank you for your feedback.
We do apologise for any inconvenience caused - at the time our trade-in team were experiencing a huge influx of trade-ins which caused some minor delays however we're delighted to hear you found the rest of our process efficient once you got in touch.
Kind regards,
The Jessops Customer Service Team
The Jessops team was very helpful with…
The Jessops team was very helpful with trading in my equipment. The evaluation came back with a great price, and communication throughout the process was smooth and clear. Overall, a really positive experience.
4 lutego 2026
Opinia niezależna
Odpowiedź od Jessops
Hello,
Thanks so much for sharing your feedback - we're absolutely thrilled you enjoyed your Jessops customer experience and we look forward to helping you again in the future.
Kind regards,
The Jessops Customer Service Team
Expert advice and brilliant service!
I recently part exchanged some camera gear in store in the Shrewsbury store. I’d been looking to change my gear for some time and had visited the store several times and Sam was incredibly helpful with showing me different cameras and offering useful advice. During the part exchange process Max was also really helpful and I felt that he valued me as a customer. It was a pleasure to be able to discuss everything with a team of people in store rather than online. I really appreciate all their efforts and I love my new gear.
28 stycznia 2026
Odpowiedź od Jessops
Dear Edward,
Thank you for your feedback.
We really appreciate your kind words and we'll be sure to pass them onto Sam, Max and the Jessops Shrewsbury team.
We hope you're enjoying your new Fuji X-T5!
Kind regards,
The Jessops Customer Service Team
Very fast delivery and reasonable price
Very easy to order and good price with fast delivery
9 lutego 2026
Odpowiedź od Jessops
Dear David,
Thanks so much for your feedback - we really value your support!
Kind regards,
The Jessops Customer Service Team
Really helpful staff.
2 lutego 2026
Odpowiedź od Jessops
Dear Sarah,
Thank you for your feedback, we're so pleased our Jessops Kingston team were so helpful! We will be sure to pass on your lovely comment to the team who will really appreciate it.
Kind regards,
The Jessops Customer Service Team
Nikon Z50II
Your website lied when it indicated the camera kit I wanted was in store. I had to buy from your web site. A member of the shop staff gave me a demonstration of the camera. DPD's email said 9/2 but delivered 7/2. Well, that was a surprise!
Four stars for having to buy on line.
5 lutego 2026
Good service but unnecessary and expensive packaging
Good service ordering and swift delivery from Jessops.
However, the item was a flat package about the size of a small greetings card that would easily have been posted cheaply and gone through a letterbox. Instead it was in an unnecessary large box delivered by DPD costing £4.49 with no option for safe place and left out in the weather. Fortunately fine just at that time! Ridiculous.
4 lutego 2026
Odpowiedź od Jessops
Dear Chris,
Thank you for your feedback.
Your feedback is vital for us as we are always looking to optimise our customer experience so we really appreciate you sharing.
Our pin delivery service is set up to ensure our orders are delivered in the most secure and safe way possible to safeguard our customer's parcels. We appreciate this may seem less relevant for your particular value of package however we specialise in high value cameras and technology therefore ensuring every delivery is delivered securely is very important to us. I am afraid the pin service does not allow for any packages to be delivered through the letterbox though.
We are so pleased you enjoyed your experience overall!
Kind regards,
The Jessops Customer Service Team
Great instructor
27 stycznia 2026
Odpowiedź od Jessops
Dear Karen,
Thanks so much for sharing your feedback. We really appreciate your support!
Kind regards,
The Jessops Customer Service Team
All easy and straightforward
All easy and straightforward. Efficient and quick delivery.
5 lutego 2026
Odpowiedź od Jessops
Dear Jane,
Thanks so much for your feedback. We do hope you're enjoying your new Nikon binoculars!
Kind regards,
The Jessops Customer Service Team
Excellent trade-in price and support!
The support team replied to my email promptly when I enquired about collection for my camera equipment I was trading in. They were very polite and helpful and arranged collection for me at a time that best suited me. Once inspected, the price offered was the same as what I was quoted which was over £150 more than any other trade-in service offered by competitors! I am very pleased and would definitely use Jessops in the future for future trade-ins.
5 lutego 2026
Opinia niezależna
Odpowiedź od Jessops
Dear Jack,
Thanks so much for sharing your experience. We're so pleased you found your experience efficient, helpful and well priced!
We look forward to working with you again in the future, thanks again for your support.
Kind regards,
The Jessops Customer Service Team
Very easy to deal with this very fair…
Very easy to deal with this very fair and trusted company. All initial valuations of my equipment were met bar one, but the experts discovered a problem with one lens, which was unacceptable and I was given the option to have it returned or recycled which is the option I chose because I could not in all honestly sell it.
4 lutego 2026
Opinia niezależna
Odpowiedź od Jessops
Dear Tony,
Thanks so much for sharing your feedback.
We're so pleased you enjoyed a 5* experience with Jessops! We really appreciate your support and we look forward to working with you again in the future.
Kind regards,
The Jessops Customer Service Team
Odpowiedź od Jessops
Dear George,
Thank you for your feedback. We really appreciate your support and we do hope you're enjoying your new Fuji X100VI!
Kind regards,
The Jessops Customer Service Team
Price no better than any other similar…
Price no better than any other similar site. Very slow to assess equipment once sent. Well over 2 weeks to payment after goods received.
4 lutego 2026
Opinia niezależna
Odpowiedź od Jessops
Dear John,
Thank you for your feedback - we really appreciate you sharing your thoughts and we're keen investigate what happened here as we are always looking for opportunities to improve our customer experience.
We have requested further details to look into the situation - please can you also include your tracking number the trade-in was sent on as well as the other information requested.
Kind regards,
The Jessops Customer Service Team
Great website
Great website, order process simple and efficient, delivery speedy and to schedule. Will definitely use Jessops for any more requirements.
25 stycznia 2026
Odpowiedź od Jessops
Dear Jean,
Thanks so much for your feedback. We really appreciate your support and we hope you're enjoying your new Nikon binoculars!
Kind regards,
The Jessops Customer Service Team
The staff were all so helpful with…
The staff were all so helpful with helping to solve the issue. I very rarely write reviews, but the customer service at the shop merits mentioning.
4 lutego 2026
Opinia niezależna
Odpowiedź od Jessops
Dear Dave & Carolyn,
Thanks so much for sharing your experience - our Jessops Glasgow team will really appreciate hearing your kind words, thanks again!
Kind regards,
The Jessops Customer Service Team
It's a great store
It's a great store, the only 2 things I found slightly unprofessional is, the procedure, every customer should get a physical receipt, not only on email, after all, these gadgets can cost thousands of pounds, I think customers need better reassurance when they send/drop their items.
24 stycznia 2026
Opinia niezależna
Odpowiedź od Jessops
Dear George,
Thank you for your feedback.
Companies across the board are moving towards email receipts to help customers out to ensure they are digitally stored instead of a physical receipt which can be lost easily. I have requested further information though, so we can investigate exactly what happened in this situation and get back to you.
Kind regards,
The Jessops Customer Service Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.