Jawbone Recenzje 

I have been waiting for any kind of reply from Jawbone regarding my Up2 band for over 3 months. I will NEVER buy anything Jawbone again!!!

I loved my Jawbone Up2 Band Until the Strap Broke. Jawbone promised to send me a replacement, but indicated there would be shipping delays. I have been waiting for 3 months. Not only have I received no replacement, I have stopped receiving any kind of response from Jawbone. This is not acceptable. There should be a class action lawsuit against them!!!

I'm on my 3rd Jawbone (UP2). Fool me once and all that... (actually the 2nd band is still working but I gave it to a family member to try out and they liked it so I let them keep it). Anyway, this latest band is almost new and won't "wake up." I only ever get the orange light to come on, it won't pair, etc.. Tapping repeatedly gets zero results. Jawbone "opened a ticket" over 10 days ago, no further reply to that nor to a follow-up that I did two days ago. No more UP bands for me. Too bad because I like the styling (hate the other bulkier bands that are out there). But their "customer service" is abysmal...... STAY AWAY!!!

I have the Up 2 and have absolutely loved it ever since I got. I have had a couple problems with the Up 2 in the past, to which Jawbone customer service replied promptly and were able to send me a new product. Now the rubber on my Up 2 band has broken, and I have submitted two support tickets since Dec 31, 2016. After attempting to follow up on these tickets multiple times via email and finding no other way to contact the company as of Jan 25, 2017, I can only assume Jawbone is dead. Don't buy Jawbone products.

The clasp on my Up 3 broke after about 10 months of wear and, perhaps relatedly, the band repeatedly refused to connect to my iPhone on each sync attempt – 'forgetting' and re-adding it usually fixed this.

Contact customer support, but after an initial response asking for more info, nothing else was forthcoming. Chased multiple times with no reply. No replay on Twitter, either.

The band is now effectively dead and, I assume, so is Jawbone.

I have owned a number of up bands, and whenever I have encountered a problem, the customer service team have always moved quickly and resolved it, until now.
My latest device is an up 4 and apart from losing the charging lead a couple of times it has been reliable.
Until November as that's when the strap broke, the metal clasp separating completely from the strap. I have emailed repeatedly and had no response, the telephone number no longer works this is very poor customer service!!!

Replied to acknowledge my broken UP! and that a replacement would be sent out - but proceeded to ignore the further correspondence including my address. 4 months have since passed, I've had to purchase a Fitbit and will never shop with this Jawbone again.

Opened a case for a malfunctioning UP3 band. Support will not respond. Jawbone is not honoring the band's warranty.

I've emailed them, called them, Tweet them no response,

Okay, the products were always good, but with questionable build quality. I've always found their customer service to be second to none.....until the latest failure of my Jawbone Up. I had 4 Ups break in 12 months, which they quickly and happily replaced. I then upgraded to an UP2, which has been replaced a couple of times without question, but now it's failed again, and the customer service seems to have.......disappeared! Very sad, as this was the one aspect that kept me loyal. Oh well.

My band broke after only two months of regular, non abusive use. That wasn't even the real problem. I emailed customer service and explained what was going on, they did respond after a couple of days. They asked for a little more info and I provided it to them. After that I got 0 response. I emailed them 6 more times asking for a status update over the period of two months! When I tried to call I just got a message saying the phones were no longer taking calls. I never heard back from them and got rid of the product. I am disappointed that they weren't willing to make it right.

First Jawbone the strap broke. Contacted Jawbone and replaced no problem. Second Jawbone strap broke again. I've contacted Jawbone several times now asking for my Jawbone to be replaced. No response at all. I will never touch a Jawbone again. Really disappointed. I will buy a fitbit next time

THEY TURN OFF THEIR PHONELINE NOONE CAN REACH THEM. THEY ARE NOT ANSWERING FOR EMAILS EITHER. THIS IS THE WORST CUSTOMER SERVICE I VE EVER DEAL WITH IN THE USA.

I emailed them in Sept 2016, they accepted my RMA, gave me the RMA number and asked me to post it in. I did so, and then never sent a replacement. Months of chasing getting told 'shipping delays', then low stock, then it should be dispatched next week. Was told how customer service and warehouse are disconnected and don't talk, but it should be dispatched soon. Load of nonsense. Never got my UP3 back. Every so often I still email asking for an update, never got a reply after Nov. Terrible service.

My husband and I have had a range of UP bands over the past 3 years, which we really liked for both the app and band design. The bands only ever lasted 6 - 8 months, but until recently there was never a problem getting a replacement under the one year warranty and customer service was always very good. Unfortunately, my latest band has split right through (after 7 months) and this time despite 3 weeks of trying I have been completely unable to reach any customer support. So I guess that's it for our relationship with UP, and time to find a new brand...

I have been waiting on a replacement since October. Now Customer service is not available and havent been since October, no replacement ever shipped and no one has responded to the several emails that I have sent. I am at a loss, absolutely exhausting! This would have been my third band of this style due to the band breaking in the exact same spot every time. Sure would have been nice to have some follow up from them, especially since my warranty is good until February. What a waste of money and time dealing with this company!

Good technology with a sub-standard, unfit for purpose, wrist band with even worse i.e. non-existent customer service. Don't buy!!!!

So disappointed in Jawbone. Are they still in business? No more UK customer service and no response to emails. My Up band has broken AGAIN and I hold no hope in getting in replaced. If they have no intention in responding or dealing with their customers then they should make an announcement to state this

My UP3 has never synced with my phone unless it's connected to a charger. Absolutely no response from their customer service. They don't even have a phone support in the UK.
Wouldn't recommend anyone purchasing one of their products.. I expect that the rumours of them going out of business are true.

In January 2016 I had an issue with my UP24. I reached out to customer service and on 1/6/16 a replacement UP2 was shipped to me. Due to health issues I had to stop using my UP2 for some time. Now that I'm able to use the device again it will not hold a charge. I've reached out to customer service on 1/2/16 and 1/6/16 via the web form. I've also sent tweets to Jawbone support and attempted multiple calls to customer service. No one replies to the web form or twitter and the phone lines are supposedly "busy" and advise to call again later.

Last year the customer service was awesome and made me love the company. This year they are severely lacking and should make anyone think twice about purchasing a device.