Jawbone Recenzje 

Strap on my Up2 is broken, emailed them 3 months ago - had a reply eventually, but now... nothing. Customer service is non-existent!

It's such a shame as I loved this product and want to keep using it!

The toughest pill to swallow is they are clearly still in operation as they are still updating their social media - you would be better off using your time to fix the problems you have in your service department, not continue promoting a failing company!

This company has had a series of issues from delaying the launch of the UP3 by many months to a poor design that results in a broken band, to non-existent customer support and significant inventory. It's clear this company is terribly managed at the top and I don't see any VC investor handing another penny to CEO to continue. Do not buy a product from this company!

In September 2016 Jawbone kindly replaced my Up3 because the strap had spontaneously broken in two pieces after wearing it for only 5 months. I complimented them on their rapid and uncomplicated customer service.

On the 22nd of december I noticed, to my great regret, that this new tracker is showing exactly the same symptoms! It is not broken yet, but the first crack is there at the exact the same spot as before. I taped it right away, hoping it will still hold for a while. I repeatedly emailed the support team, attaching pictures of the cracked device, but there was no response.

I'm sure the company is having problems, because the trackers are now dumped on the market for half the original price.
What a pity and what a shame not to inform former enthousiastic clients about the unfortunate situation.

Contacted support in October, after 2 emails to them got a response asking for more information. I provided this by return and despite sending repeated emails asking them to respond, have received nothing. This is the second UP2 as previous strap broke, same thing happened with replacement. Appalling lack of service

Same as colin. I have had my UP3 band replaced before, and now my fiancé band is broken and after initial email response in November, no reply at all to anything. Disgusting. Looks like i will be going to FitBit after all, and now I'm out of pocket.

Went with jawbone originally for the superior sleep tracking and small unit that is comfortable to sleep with

Again tried emailing today. Definitely won't be recommending anymore to anybody. I really recommended them to everyone.

I've got my 3rd UP3 and the strap has broken, again. Previously they've replaced it quickly but now I get no response and the UK phone line says they no longer support over the phone in the UK and Europe.

The product is obviously not fit for purpose, and so too it seems their support!

... like all the other reviewers mine broke, logged a call - gave them the information they asked for and then nothing for 2 months and counting - tried to call, social media and emails but nothing - all very strange - lets hope they can rectify their service and honour their product's warranty.

My band broke after 3 months. I got a case number and a promise I would get a replacement in 3-4 weeks. That was 3 months ago. They do not answer emails.

Nach 3 Monaten war mein Jawbone defekt. Auf Nachfrage beim Kundenservice warte ich nach wie vor. Es gibt keine Reaktionen! Keine Antworten! Nach unzähligen Mails habe ich das Ganze jetzt aufgegeben und kann nur vom Kauf eines Jawbone abraten.
Diesen schlechten Service kommuniziere ich an jeder Stelle, an der es mir als Fitness-Professional möglich ist, damit andere Kunden davor gewarnt sind. FINGER WEG!

Purchased my 1st UP3 last Feb and in June the strap broke. In fairness, they replaced it in a couple of weeks. Now, the replacement has snapped in exactly the same place. Can i get an answer from them ?, no I can't. 3 emails later and although they have issued a case number, no one can be bothered to let me know how things are progressing. I think they are just waiting for me to give up. Well they have a long wait..................

Heb maanden plezier gehad van mijn Jawbone UP2 maar sinds het bandje ineens brak tijdens het slapen, heb ik er geen plezier meer van. Ik heb de klantenservice in november gemaild met foto's van de armband maar nog altijd geen reactie. De garantie verloopt in februari dit jaar en ben bang dat er niks meer aan te doen is. Jammer, want vrienden van me hebben het eerder wel voor elkaar gekregen om bij schade een vervangend product te krijgen van Jawbone. Ik heb vernomen dat Jawbone inmiddels in zwaar weer zit dus ik verwacht er niet teveel meer van.

Unbelievable. I do not understand that right after the holidays the company would decide that they would do away with phone support. Not going to buy a jawbone product ever again

I think I was one of the jawbone first family members. I bought them for a number of my friends and family. The lack of response since December is so frustrating. I love the sleep monitoring and so much about this app but they turned me away and I get no respect for being a loyal customer. Just respond in truth

Update: I have jumped ship and purchased a Fitbit Charge 2. Superior gizmo to the Jawbone. More capable, easier input, great app. Jawbone's very show support response is why.

Original review: No phone support and, if you fill out their online support form, it takes weeks and weeks to hear back. I've written three times about the band on my Up3 cracking (the buckle even fell off) over the last 3+ weeks and have yet to get a response other than "we have your request." Really bad customer support.

UPDATE: No satisfaction from Jawbone, so a few weeks ago I bought a Fitbit and couldn't be happier.

I have a warranty issue still outstanding since September 2016 ... Sent numerous emails (currently on 4th reminder) and also tried calling their 1-877-254-7426 number several times; however there is no response and an automated message advising they are experiencing technical issues!

their answering machine states there don´t provide telephone assistance in Europe..so the only way of asking for help related to a malfunctioning band is through an email....that they never answer.
They used to be good...years ago...now its over.
is there anyway we can ask for a refund? I wonder if there are still selling bands and other stuff ..

it' over month no email reply or no phone support. It's frustrating. If they don't have support then they should not run the company

Jawbone is out of business. Only a fool or a crazy person would purchase their products, knowing they have not assisted with any issues since late October. RIP jawbone

Quite simply put a sports tracker should be able to stay on your wrist. The Up 3 clip is not fit for purpose, a semi-acknowledged design fault, yet the 'activity-clip' is not supplied with the so called 'sports-tracker' unless you contact them requesting a refund for fear of losing the thing!! They sent me said 'activity clip' but the band fell off WALKING around central London before it turned up...

Support has decided the easiest way to resolve this issue is to stop replying entirely after their advice of "check the GPS", rather than resupply or issue a refund. Who's at fault; me or the UP3s not fit for purpose design? I say the latter but at minimum a response is justified.

Jawbone; this has gone to you as well. Respond.

My mom asked me to help her get a refund on her broken jawbone UP3. I have been trying to contact the company to either get a replacement or a refund since October. I have a UPS tracking number that shows they received the one month old UP3 (which broke almost as soon as my mom received it). I am also a customer of Jawbone and was the one who recommend them to my mom as I have never had an issue. I will be selling my Jawbone and switching to another product. This customer service, down phone lines, no return emails, and refusing to honor her warranty is unacceptable.