Jawbone Recenzje 

I'm waiting since November 2016 for jawbone to respond to my query and nothing. All of my emails are ignored, no one get back to me. UP3 I had broke in 2 places after 7 months of use and I was using it only to record steps and sleep, never use at the gym. It's a shame they don't care about their customers. I switch to Fitbit and found it much better in every way (including customer service).

I contacted Jawbone three times over the last month through their website and haven't received a response. My current Up3 was purchased about five months ago; well within the 12 month warranty period. After spending hours going through their recommended solutions, it remained unresponsive with its Android app. At first I asked for their help to resolve it, with no response. Then I requested a replacement two weeks ago. Also no response. This was actually my second UP purchase; this one from their website. The first was a Groupon deal for an UP2. It was about half the going rate of other activity trackers. That worked for a few months and also stopped working. Since I generally liked the look and functions and it wasn't too costly, I thought I'd try the UP3 with more features. This was more costly and I expected it to work, at least through their warranty period. Obviously not the case and now, NO RESPONSE OR CUSTOMER SERVICE! Be very careful with this company.

Worst product/customer support ever. Was promised a replacement band October of 2015 and we'll now no one answers or responds. Do not purchase a product from this failed company!!

Jawbone has officially exited the fitness tracker business. Don't bother with customer service. If you have a fitness tracker, you are using a product that no longer has any support nor warranty nor nada. Either duct tape it, glue it or dump it. Consider it a big dinner you had and the money is gone.

My UP3 strap broke after a few months of use. I emailed the company via the website and was asked further information, which I provided. Almost 3 months later, and having sent multiple emails to them, I still haven't had a response. I really liked my device, however I've moved on a more sturdy brand. Best advice - avoid like the plague.

I can only reiterate the opinions of other users' totally unacceptable experiences. My Up3 physically broke after only 8 months gentle use. Jawbone were then contactable by 'phone and replaced the unit with a new one. Eight months later exactly the same has happened again, but now Jawbone have withdrawn telephone support and completely ignore you if you use their online support contact facility. They should be ashamed of themselves, you pay good money for a product that is clearly not fit for purpose and they demonstrably dont care about their customers or their responsibilities.

I'very been a loyal customer for years. My band would break they would replace it. WHAT HAPPENED? I've been waiting for a replacement for 4 months! I've emailed, tried to call numerous times....I really liked their product too. I'm very disappointed with Jawbone! Time to jump ship and try an alternative band. YOU REALLY DISAPPOINTED ME JAWBONE!!!

Very poor experience with the UP band from Jawbone. It continuously broke & had to be replaced & now Jawbone will not even respond when I contact them to report yet another broken UP band. Very poor recent customer service.

Been waiting since Oct 2016 for replacement, after reading others complaints guess I'm not going to receive it...never buy jawbone products again!!

I bought my UP3 last April, and after mere 3 months of normal use, it just broke down. I thought it was just bad luck, so I went ahead to their customer service. Three guys asked me the same questions again and again before telling me that my replacement request is approved, but then told me I should wait up to 9 weeks to have it shipped. So I waited, after nine weeks, I wrote to ask about the update of my replacement, and they don't even reply my email again, not even an auto-reply. I called, their customer service phone was also suspended. The company may not even exist anymore. So no matter how good a deal you may find on Jawbone, DON'T BUY IT!!!

I have been a long-time user of the Jawbone UP2 and even though I've had several replacements due to the band breaking or just not working, the most recent experience is by far the worst. My most recent band I purchased myself after my previous band broke (it had been replaced twice by Jawbone for being faulty). I'd only had it 6 months and the strap broke; the day before the strap broke the app stopped syncing. I'd emailed them about both issues in 2 separate emails and it's been a month with no contact. I tried again to email them and asked for a response to both issues. Nothing came back to me. Too bad, because I was a big supporter of their product and their customer service and recommended them constantly. No more. I've moved on to a different tracker and app. Good riddance to a faulty product and ridiculously terrible customer service.

In the past there was a way to call and at the very least someone would help you over the phone. Now you cannot call and all that you get is an automated ticket # then complete silence. I have followed up twice and no response. Jawbone support is non-existent. I have been a customer for years and I can no longer buy jawbone products since there is no support (and trust me, you need support for their products).

Loved it, but the plastic bracelet broke off on each of two units that I had in under a year. Jawbone was very good with customer service and replaced the unit. It did not hold up but 7 months. I have been using it by carrying it in my pocket. Not very accurate recordings by that method. I walked 7 miles one day and it only recorded 3 miles. Will not purchase another due to band weakness. That portion of design needs to be improved.

Hi have an UP2 that has broken 3 times. The first two times I got it replaced but since the new year I get no response despite trying to call (landline seems cut off) and my emails is not receiving any response. Very poor and I wouldn't even tell my worse enemy to buy this product.

Having procured a UP3 from Jawbone, I was very pleased with the product and the software supporting the UP3. To my disappointment the UP3 band started to crack and break apart after 8 months. I sat down and contacted Jawbone Support.
I was and have been ignored for 6 months. No response at all. I have tried several times and got nowhere. Then I tried to contact Jawbone through Facebook but same result. My comments are removed along with all the comments fromother people who are also trying to get in touch with Jawbone.
My advice; Stay away from Jawbone.

Jakob

My UP2 tracker broke after 6 months. No response from their support team and no way to get in touch via telephone in the UK. It's supposed to have a 1 year product warranty. DO NOT BUY FROM THIS COMPANY. Just look at the Amazon feedback to give you an idea of how bad they are.

Customer service is non existent. My Up broke whilst still under warranty, I contacted customer services. I had one reply asking for more information, which I supplied. Months later still no response from them despite me emailing them on several occasions. Avoid this company, faulty products and poor customer service.

I am trying to contact the costumer service, but nobody answers me.

Har købt et armbånd UP3 - det kan forbinde til blutooth. men man kan ikke få hjælp - ingen kundesupport i europa... dårlig

After about 10 months of use, the clasp on my up3 broke. I contacted customer service to find out what to do next. They sent an initial email, but nothing since then. I have emailed four times since then, trying to get an update. I have received zero messages regarding my band. I can't find a working phone number.