Jawbone Recenzje 

Don't bother contacting "Customer Service" because there's no one there. The best you'll get is an email with a case number and nothing more. The word "warranty" also means nothing to them...

Same as many others..... Bracelet broke and was replaced....... Second one broke, got a response email that my work order was open so to speak...... Have heard nothing since then. I have sent emails and comments on FB page since Dec 2016.

jawbone strap broke within 3 months of purchase, contacted the support desk and provided all information as requested. did not hear anything back, contacted several times no one returned messages. Still waiting response from jawbone and that was about 3 months ago. Terrible service

Have emailed twice, Tweeted & DM'd numerous times to try get a resolutions to my current problem. Not only that but this band is a replacement to one bought in 2015 that broke within 7 months of purchase. The replacement has broke within 6 months.

The empty promises and silence...

Jawbone will not respond to any of my support requests. My UP2 stopped charging after 3 months and still will not charge after I've tried all the suggested techniques. I contacted the support and received an automated response saying that a file has been opened and that is the only response they have provided. This company is horrible and have a sub-standard product

Bought an up3 in January no major issues, a few glitches syncing but overall it's ok.
My main reason for giving a 2 star review is the design and customer care. I have stopped wearing the band because it keeps falling off. Have written to jawbone several times also tweeted them but have not had a response. Apparently there is a additional clip they send to you free of charge but 4 weeks on nothing has arrived. Wish I had bought the fitbit or garmin they at least would stay on my wrist and they also have the time display.

I bought a Jawbone UP3 as a present for my father. It worked for the first few weeks and then stops charging and would not sync with his telephone. We tried contacting the customer support (got no response) and resetting the device but nothing has worked. I've also heard nothing back from their support after writing to them in January. This product has been a complete waste of time and money. Avoid this company at all costs!

Bought one May 2016, lasted 2.5 months as the strap just broke off, Jawbone replaced it because it was still under warranty, the second lasted only 5 months and the straps broke into two places .The warranty for the second was only for 90 days.

I wrote to Jawbone asking why is the quality of the product so bad? I bought it because I walk a lot and I do not do aggressive workouts, I would expect the quality of the product will last years. Its been 2 months, Jan 8, 2017, and counting since I wrote to them and I have yet to hear from Jawbone.

I would think that they would try to do what they can to keep me as a customer instead they are willing to just let me go as a customer.

This is not good news for you Jawbone as a company. Where are you with your long term goals in term of products, customers and services? Every customer counts.

Bought an UP3, worked for a few weeks. Stopped working and wouldn't charge, contacted support multiple times now and heard nothing. What an utter waste of money, this company needs to stop trading immediately!!

Had an up2 which they refused to replace when the useless strap broke, even though it was within 1 year of purchase. My friends have all gone through many of these with the shoddy straps, amazing they are still in business.

Rubbish. Do not buy anything from Jawbone

I had two up24 - both broke in less than a year. They wouldn't replace the second one as the total time for both was over one year since purchase. With care something like that should last 5 to 10 years. Pathetic.

My replacement jawbone 2 strap so I wrote to uk support team I had previously. After no response rang the number and received a message that there was no longer any Uk or Ireland support. I then via the website sent a message. I got a pop up box saying message received but no proof via email.

After several week have heard nothing so I rang the number on the website which does not exist. I had the Head Office number from previous emails and rang that. Was told to press 1 and then 2 for help and it gave out a number which also does not exist. Pressing the numbers as requested just put me in a loop saying the same thing, press 1 for support, 2 to be transferred.

Very unhappy

My relatively new Up2 band snapped and I tried to call the phone number on the website- says it's disconnected. Submitted an online service request form and received an immediate auto response 2 weeks ago, but nothing since. I am not expecting anything at this point, based on comments from other users. What a shame, as I liked the product.

My band snapped in half, so I need a replacement (it's still well within its warranty). I've sent numerous emails and attempted to contact customer service, which doesn't seem to exist. We just bought trackers for our family members through Amazon, but will be returning them ASAP. Jawbone is a crooked company.

Had a Jawbone UP3 for 8 months and worked well until one day the band just snapped. Was on my wrist without doing any activity at the time. I've sent Jawbone 10 EMAILS and the only response is that they will respond to me. Tried calling countless times and the line was busy. Found another phone number online, possibly for corporate use but was impossible to reach a living human being. DO NOT BUY JAWBONE. I wouldn't touch any product from them with a ten foot pole. Unreliable for 1 product means unreliable period. Too bad the government doesn't do something about companies like this that take advantage of consumers knowingly. Live and Learn!

I've had 2 Jawbone UP3 and both of them have been broken within a year. The firm dosn't answer, when I contact the support. Don't ever buy one of these!!!!

N.J. Jørgensen
Solvænget 14
2791 Dragør
Denmark

I was a loyal customer for years. I told people how I liked the products, the service and so on. Now I'm 5 months into waiting for a replacement promised after my bands broke many times, and customer service doesn't even respond to phone calls, emails, social media messages or BBB complaints. Whether this company is literally bankrupt or just morally bankrupt, I'm not sure, but do NOT deal with them. I couldn't be more disappointed in a company I once quite liked.

I have also contacted Jawbone about my faulty product with zero response. This is an American company that can not take care of its international customers.