Jawbone Recenzje 

I purchased an UP 2 for Xmas 2015. On September 29, 2016 it broke. The strap completely broke in two pieces. I contacted support went through all the hoops and received an email on 10-09-2016 that I have uploaded here:

We have submitted your warranty claim for processing, and have assigned you the reference number: XXXXXXXX. Our normal warranty terms and conditions require you to return the non-functioning product before receiving a replacement, but I don’t want you to go without your Jawbone product any longer. I've requested we ship the replacement first as an exception. As an additional exception courtesy, we will absolve the requirement to return your non-functioning product. Please recycle your product at your nearest electronics recycling center.
Please expect an e-mail confirmation as soon as the package leaves our warehouse. If you have any questions, reply here."
I expected to receive my new UP 2 in the 2 to 3 weeks. On 1-23, 2017 I sent another email as my UP 2 did not show up. It is now 4-22-2017 no UP 2.

NO customer service or support. emails and voicemails go unanswered. they just don't give a crap. wish i could give no stars.

Hopeless. No support whereas in the past the warranty was excellent. There is obviously a major design flaw with the straps breaking all the time.

I have contacted Customer Support twice about a non-working Up3 band and have gotten no response. There is no phone number to be found for them. I'm so frustrated and disappointed and wish I had not spent my money on this company.

Not worthy of even one star! I have tried for months to get in touch with Customer Support, via email and telephone. Zero response from them. I have a broken Up 2 which is still under warranty. In the past customer service was good, but now it is beyond appalling. How can this company continue selling its product without a customer services department?

Worst company ever!!! My UP2 band died after the first recharge cycle and just worked for all the while it had its first charge!! Tried contacting their support, no response despite repeated messages. Scamming SOB's you me owe me!!!

As others have stated - no customer support. My UP3 band broke in November. I opened a case, then nothing. No responses to emails, twitter, etc. Avoid at all cost.

I see that I am not to only one experiencing this! I`ve been trying to get in touch with jawbone for months! No responds to my emails and non of the phone numb. working... They used to have a great service. I thought it will give me better customer service and warranty, if I buy directly from them. NO! It`s rather ebay next time.
I used to have their old UP (with the jack connector) and was happy with it. Now I have UP Move, but the tracker itself stopped working after the first month! The straps are great.
So I have basically new tracker that`s useless and no chance of getting my money back. So frustrating.

Jawbone customer service used to be great. I've called every number I could find and the numbers are no longer in service. Pathetic company with overpriced junk for sale. SMDH

No customer service. Very poor information for the customer.
I have an Jawbone Up3, not funcitonal. I've sent several emails from their site with no answers. The support page isn't working.
Sounds weird !

The clasp of my UP2 is torn for the second time, after normal usage. They sent a new one about 1 year ago, but now nobody responds to my messages. Good luck to all companies that invested in jawbone ...

I like the tracker, especially for sleep, but there is ZERO customer support.

My up 3 is under warranty and needs to be replaced because the band is breaking in in two different places. sent multiple emails and no one responds.

Like many others, my Jawbone wristband failed at the 8-month mark. Jawbone have not responded in any way to my contact. I'm assuming they are about to collapse as an organisation and will not honour their warranty.

Not worthy of any stars.

I loved my Up2 - however after only using it for 4 months the band snapped. I used strong tape to band it back together, however after trying to contact them, call them, nothing.
It is also very dodgy also how their warranty site has been 'down for maintenance' for over month now. Has this been investigated?

You owe me a refund Jawbone!

I have owned my Jawbone Up3 for less than 6 months and the band has started to crack around the nodes, have attempted 3 types of contact over a dozen times with no response.

My Jawbone24 only lasted 2 month. Now it won't charge anymore and won't turn on anymore. It is not possible to get a hold of their customer service and they do not respond to emails. So frustrating!! Do not throw any money in their direction, you might as well flush it down the toilet!

I've loved their up3 band and for a while they were the only slim heart rate monitoring version that was werable with a business suit and gym shorts. I loved my sand stone and gold band but when it broke 8 months into a 12 month warranty I got one promising response from customer service then spent 3 frustrating weeks trying to get any additional feedback. I finally discovered, they shut down their customer service, sold off inventory and refused to be of any further service. Now they came out to say 'were still in the market and looking forward to the future?' Is this a future where they don't need the customers who supported them only to discover the 12 month warranty on their product was worthless? I'll see you at fitbit. Thank you for nothing. DO NOT SUPPORT A COMPANY THAT UNAPOLOGETICALLY REFUSES TO STAND BY THEIR PRODUCT, BRAND OR WARRANTY.

And no reply from customer service ...
First strap broke after 6 month...got it replaced but again after 6 month it snapped.
No reply so far ...
Too expensive for 6 month use only .
Won't buy again .

Bought 2 UP2 and one UP3, only one of them worked but after a while the bracelet broke. Got to talk to them in November 2016 and got an email saying they were sending me a new item... still haven't heard from them since even after I sent another email at the beginning of March. Just got a no-reply email with a reference number.... I am wondering if the company is still existing... i called two different numbers today, none of them is in service.... DON"T BUY Jawbone products !!!