Jawbone Recenzje 

I'd give a -5 if I could. No response on any customer support issues.

Poor quality products and support and customer service non-existent.

Wristband on my UP3 broke Sept of 2016, spoke with Jawbone opened a case #03893991 but never heard from them again. Despite repeated phone calls (which they stopped the customer service for) & emails about the open case about my wristband, which was still under warranty. Maybe we need to start a class action lawsuit ??

KSH

Love the Up app and my Up3 but after 4 months of using it it stopped syncing to the app and I can't use it anymore. I have tried everything to fix it. Customer service is silent. Didn't even get to enjoy it for more than a few weeks.

Loved my UP2 fitness rocker but less than a year since purchase it isn't working. Absolutely no response from customer services. No telephone number, just an online form. Do not buy unless your taking out an extra insurance policy.

Have been trying to contact Jawbone customer services for months with several e-mails and not had a single answer or acknowledgement!
I think for the price of the items and the size of the company this is the worst customer service I have ever experienced.
I have had three of their devices and all have failed in one way or another, think it's time to forget my loyalty and buy my replacement from Fitbit!

UP3 broke 6 months ago.
No response from Jawbone support on a replacement for a band that was only 3-4 months old. Band completely broke and NO RESPONSE from a company that I used to trust. HORRIBLE customer service - or should I say non-existent customer service.

Their customer support is nonexistent. My UP3 band broke at the beginning of the year after 6 months of use and while still under warranty. I have been trying to contact customer support since then by email and phone without any response from them other than an automated email reply and a voice message. I've been without the band for so long now that, frankly, I don't remember whether I was satisfied with it's performance or not. If you are thinking of buying any jawbone product, you do so at your own risk, because if there is a problem you won't receive any assistance or satisfaction.

Après 9 mois d'utilisation mon UP3 ne fonctionne plus car bracelet cassé. Pas de réponse du SAV de Jawbone. Le vendeur (Vente du Diable) me dit que la garantie ne s'applique pas car bracelet cassé! Dommage qu'il ne soit pas fiable car cet UP3 est un bon coach pour la gestion d'activité et du sommeil. Je ne conseillerai pas ce produit.
Je reprends mon avis car après un long silence de Jawbone j'ai enfin eu une réponse en juillet 2017. Cette société me répond qu'elle ne peut pas considérer ma demande de garantie car Vente du Diable ne fait pas partie de leurs distributeurs autorisés. Pour reprendre leurs termes:
"It appears the retailer from which your tracker was purchased is not an authorized seller of Jawbone products. Ventes du Diable is not on the authorized retailer list. Unfortunately, due to this circumstance, your tracker cannot be replaced under our one-year limited warranty."
Personnellement je considère que c'est un abus de garantie que Jawbone devrait couvrir quelque soit le pays ou le revendeur.
On est en droit de se poser des questions sur le sourcing de VDD.
Conclusion, faire attention avant d'acheter un UP3 que le revendeur soit bien agréé par Jawbone et éviter d'acheter chez VDD.

No response to any email, calls, Facebook or Twitter post. Been trying for 3 months to report my defective item and get a replacement- without any success. The worst customer experience I have ever seen.

Worst ever experience with customer support. I have to blame myself for settling with this Company's product. No response from customer support for an email complaining about the defective product received. I cannot give below a '*' rating as it does not have the option.

Lessons learnt: Known devil is better than an unknown angel.

I can't either contact anyone in customer service. No emails, the 877 numbers don't work. Terrible Customer Service. Did they go bankrupt.

Going on 5 months now no responses or any help from Jawbone customer support regarding my jawbone up3 thats less then a year old and the band broke
WORSE CUSTOMER SERVICE EVER

Opened a case 4 months ago and now response. Also, tried calling their 1-800 number and it is disconnected.

Jawbone continues not responding my contacts. Bad company, bad products. Do not buy !!!!

New note: I would invite everyone to tweet Jawbone founder and owner @aasseily

What a shame....

I've had 2 Jawbones (Up and Up3) and was really happy with them. Given the company still advertises, I had not anticipated that their customer service was basically defunct - otherwise, I would have never bought my UP3 only a few months ago. Contacted CS several times, no response at all.... still under warranty but that's not worth a thing now. Great...

Terrible. This is the second band to break suddenly. I have tired to email them twice and I have not had a reply. I tied to phone the number I originally phoned when my first up broke-there as just a message about not accepting calls from the uk and Europe. This is appalling. Please do not buy a up band!!!

Staggeringly bad support. Without a doubt the worst support of any kind from any company I have ever dealt with.

My UP2 strap has broken - twice, because the plastic of which it is made is very thin & flimsy. The first time, it tool me several months to even get a reply, let alone get them to understand what had happened. When I got replies, they either asked me to submit a support request (which I did on numerous occasions) or they referred my to the FAQ section of the website.

Eventually, I managed to get a replacement (an updated version of the same product with a different strap design) - but overall it took about 3 or 4 months. Then, after only about 2 months the replacement broke as well. The rubber band is so thin, that just catching it in your sleeve stretched it - to the point that it snapped.

Since then, I have had no replies at all to my requests for support - apart from the auto-responder emails that thank me for contacting them and refer me to the FAQ page.

The Australian distributor in Perth now refuses to takes calls, and it is impossible to get through to the US support number.

In conclusion, the product (UP2) worked well enough electronically, but its physical construction let it down badly. As for the service, it is the worst ever!

I will never buy another Jawbone product again - no matter how good it is or how cheap it is.

This is beyond belief ..I don't know why I kept buying the jawbone up 3
I have had at least 4 and none are ever worry free. And how a company can have No customer help is beyond me.
I'd sure like to know if Anyone has a contact #?..

I have contacted them 4 times now to get exchanged my Jawbone UP, which has broken, but I have still not heard from them. I have both e-mailed and written them via their website. But no answer. Don't buy anything of them.
Incredible bad support !!!