Jawbone Recenzje 

customer service does not exist.
email is unanswered, phone number auto disconnects

Extremely bad customer service!! I was a happy user, till my bracelet broke and I never got a reply from customer service... This was nearly a year ago, recently received an email with their apologies and now nothing again...

Received a U3 as a gift on my Birthday January 2016. Within three months it stopped working and after finally getting ahold of a customer service rep from Jawbone (Putting a man on the moon is easier), a new band was sent. By early January 2017 (while still under the year warranty) my band split in half. As of this date I have been unsuccessful in receiving a response from anyone at Jawbone regarding a replacement. My children have had similar issues and went to Fit-Bit. I'm old school and am holding out that a reputable company responds to its customers and makes good on their warranties. Unfortunately, my patience is almost at an end and I'm ready to join my children with a Fit-Bit.

The bracelet is damaged after 3 months of wearing. The Jawbobe does not response for repairing!

We have been using their UP trackers for several years, constantly upgrading them, and were pretty happy particularly, with their activity and sleep applications. Well, that all ended late 2016 when my UP4's band (still under warranty) broke in half. Long story short, I'm still waiting for a replacement, and like many (all?!) here, I keep receiving automated responses that repeat the same useless stuff. Worse customer service ever, I'd rate them a Zero if I could.

The complete lack of customer care is astounding. I contacted customer service in November 2016. I received an AUTOMATED response in July 2017 saying they are sorry for my trouble and to submit a proof of purchase. I explain why I don't have the proof of purchase (since it has been 8 months since the issue started and I had no response from them) and I keep getting the same automated response. Hands down the worst customer service I have ever experienced.

My Up 2 broke in December and I am still trying to get ahold of Jawbone. They FINALLY emailed me after over 6months - but it was just a crappy automated message. I filled out a new customer service request like the email told me to, but I haven't heard back from them for a week. Every time I try to email them, I get an automated response that repeats the same crap over and over. No answer to questions. Nothing. I want my money back.

Jeg har brugt Jawbone UP armbånd i 3 år. Det slutter nu. Deres armbånd holder bare ikke! Jeg er på armbånd nr. 10, eller deromkring, for de bliver slidt ved hængslet og derefter går det over. De første mange gange var Jawbone Support (ikke forretninger, hvor det var købt! Men virksomheden selv) virkelig flinke og sendte uden ret meget bøvl et nyt armbånd med posten og en retur kuvert til det gamle. Jeg skrev hver gang at de har brug for at finde en bedre løsning eller en bedre gummi.

Men siden vinteren 2016 er det som om Jawbone virksomheden er afgået ved døden helt stille. Ingen reaktion længere, når jeg kontakter dem - hverken på mail eller via web formularen. I marts købte jeg et nyt armbånd selv og tænkte ok så er de 2 års reklamationsret vel teknisk set også udløbet. Men nu er det gået i stykker igen - det holdt ikke engang 4 måneder med normalt brug. Det er simpelthen ikke godt nok, så farvel, Jawbone. R. I. P.

I am still waiting for a replacement since last year, I was told it would come and Hasn't.

I have to agree with the other comments. I got an UP3 and loved it. However it started to wear and finally broke last week. I only have it 6 months and it's completely busted with no extra wear and tear. Tried to contact the company when it first cracked, then a week later, then again and finally when it broke. I did not want to write this review as I liked the tracker but if it doesn't last and the company won't take ownership of their poor workmanship then to hell with them.

I also received an email from Jawbone today asking me to "resubmit my request". I only have been trying to get a hold of them about my broken fitness tracker for 7 MONTHS with absolutely no reply. Then when I told them again what the issue was, they responded by telling me to check out their website support page.. Obviously I have tried that when i didn't get a reply for 7 whole months. They are absolutely useless. I actually gave up on them last month and bought a Fitbit. They are way better. Don't buy anything from Jawbone.

Here is the pathetic email I just received from Jawbone, 8 months after I notified them my band had broken for the second time in 5 months:

Hello,

We sincerely apologize for our lack of communication—while you haven’t heard from us in a while, please know we haven’t forgotten about you.

Over the past few months, we’ve been transitioning to a simpler care experience. These changes took longer than expected, but we’re excited to share they’re now complete and we are ready to address your request.

Our records show you contacted us with a support request between November 1, 2016 and July 1, 2017. If you still need assistance, please click the button below to submit your updated request.

We truly appreciate your continued patience and loyalty to our community. As our customer, you are part of the Jawbone family and we’re incredibly grateful for that. We look forward to assisting you going forward.

Sincerely,

Jawbone Care

I had my Jawbone product for less than three months when it stopped charging/functioning. I sent in repeated injuries to Jawbone customer support starting in January of this year and I still have not received a response. I would not recommend this product to anyone.

Nach 6 Monaten ist mein Jawbone Armband zum zweiten mal gerissen, auch wieder nach 6 Monaten. Nur diesmal hat mir Amazon kein Austausch angeboten und nun stehe ich wie vor 6 Monaten alleine dar und kann das Jawbone UP3 nicht umtauschen.

Auf Nachfrage beim Kundenservice warte ich nach wie vor, wie auch vor 6 Monaten ,da kam bisher auch nix... Es gibt keine Reaktionen! Keine Antworten!

Leute lasst die Finger von Jawbone Produkten, wenn man seine Produkte nicht Supporten kann, dann kann ich dazu nur sagen, nie WIEDER!

Nach unzähligen Mails habe ich das Ganze jetzt fast aufgegeben und kann nur vom Kauf eines Jawbone abraten.

Nun werde ich unsere Bewertung leider auch ändern müssen, den zum einen hält das Armband nur 6 - 8 Monate, zum anderen reagiert kein Support, wodurch das Produkt ein Fall für den Müll ist.

Ich werde jetzt noch andere Wege versuchen, aber es dann wohl auch aufgeben... Ich hätte es eben schon beim ersten mal direkt weiterverkaufen sollen, statt zu hoffen das es diesmal hält und auch der Service greifbar ist... Tja, man erwartet von einer Firma wie Jawbone auch einen Service, aber man sieht, es kommt anders.

Up 3 broke after a few months of wear, for the second time. No response to my contact with them. I really have tried to stay loyal to this company over the years as some aspects were very good, but now customer service doesn't exist. They have abandoned their customers and do not deserve to have any

I have been emailing their support (3 addresses) for 2 weeks, one email every single day. I will keep emailing them until the end of the year. They never sent a single reply, not even an automated one. Maybe they are already bankrupted or closing down, I really don't know.

I told them I'm writing a review today on TrustPilot and again they didn't reply. Tomorrow I'm starting chasing them using EU Consumer Protection law and agencies. If anybody has experience in this pls let me know, otherwise I'll proceed by myself.

They sold me a Bluetooth headset 11 months ago that costed almost €100. It never worked. Nobody could ever hear me, and people report that the iPhone external microphone sounds "10 times better" that the Jawbone.

Stay clear and tell your friends. I've heard their fb is full of insults and foul language. Well deserved I guess.

no response to multiple emails and web tickets. Theyve just disappeared. Buy their products and expect zero support. Had around 15 of their products, no more....

Customer Service sucks! I can't get a response.

I am writing this because I have purchased a jawbone up 2 from Amazon and to my utter disappointment the strip of it has been broken within few months of its use... As the product is still under warranty I want it to be replaced or refund my amount.

The product was purchased from Amazon on 26 October 2016 and the order number for this is 402-2462344-5964340 sold by Cloudtail.

Please check this out and help me with the replacement of the device or please issue me the refund