Ironmongery Experts Recenzje 

418
•
Wynik TrustScore: 3.5 na 5

3,7

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Ordered a centre brass door knob. Returned it along with another item as wasn’t the right fit (my fault I didn’t measure up properly). They issued a refund for the second item and a small note written... Zobacz więcej

Oceniono na 5 z 5

Great value door handles. Ordered 4 sets for all upstairs doors. Extremely pleased with the quality. Fast dispatch too! One handle had the rose cover screwed too tight, emailed their returns team and... Zobacz więcej

Oceniono na 5 z 5

Ive ordered 5 door handles, cheaper than anywhere else and really nice. I made a mistake on the initial order, I had to call and cancel and reorder., refund received. Customer service was excellent, I... Zobacz więcej

Oceniono na 5 z 5

This was my second order from Ironmongery Experts and certainly won't be my last. The ranges available are fab, the prices very reasonable and I really appreciate the speedy delivery. Everything was... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z drzwiami
  2. również w kategorii:
  3. Ślusarz

Informacje przekazane przez różne źródła zewnętrzne

Knowledge - Experience - Reliability - Family business since 1992


Dane kontaktowe

3,7

Średnia

Wynik TrustScore: 3.5 na 5

418 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 44% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,7

Wszystkie recenzje

(418)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 24

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

A great company to deal with

A great company to deal with! Not only were they able to identify my broken window ironmongery; they also sent me a link to the stay, which they could supply, and the handle, which they couldn't and which had to be provided by another company. This is how business should be done. I will recommend them to everyone I know!

2 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

Excellent service

This was my second order from Ironmongery Experts and certainly won't be my last. The ranges available are fab, the prices very reasonable and I really appreciate the speedy delivery. Everything was great quality and exactly what I ordered. Lovely to be able to upgrade my furniture and fittings, thank you 😊

28 września 2025
Oceniono na 1 z 5

Placed an order on 24th Sept

Placed an order on 24th Sept, and no delivery on Thursday or today. Only when i followed up did they find out order wasn't executed on their side, even though payment was made and i sent a confirmation email to say payment made.... very disappointed with their customer service. And unwilling to expedite the delivery to tomorrow, even after accepting their error.

26 września 2025
Opinia niezależna
Oceniono na 5 z 5

Good customer service

Just writing a quick review to praise the customer service. I had to return some door hinges and for some reason it took them awhile to find the parcel. But Amelia always replied to my emails and eventually confirmed the return arrived safely.

11 sierpnia 2025
Opinia niezależna
Oceniono na 1 z 5

First order

This was my first order with the company and a bit of a test as we are currently renovating. All was ok with my order at first apart from being told I should have the order for the Friday and it not turning up until the Monday + one item described as heavy duty was the same as standard items from elsewhere with the same poor quality screws. Wanted to return a couple of items within 28 days and then make another order my request was denied any further emails to the company have been ignored. Needless to say I will be going elsewhere for the rest of the items I need.

17 lipca 2025
Opinia niezależna
Logo Ironmongery Experts

Odpowiedź od Ironmongery Experts

Thank you for your feedback. We are sorry to hear you were disappointed with your first order.

Our returns policy requires customers to notify us within 14 days of receiving goods, and then a further 14 days are provided to return them. Unfortunately, your request to return items was made outside of this notification period, so we were unable to process it.

Regarding your comment about ignored emails - we have checked our records and can confirm our last correspondence was our reply explaining the returns policy, and we have not received any further emails from you since.

We appreciate your comments about delivery and product quality and will pass these on to the relevant teams for review. We do hope you’ll consider giving us another chance in the future.

Oceniono na 1 z 5

Terrible service

Terrible service.
Posted out, went missing, no tracking given
Called up, promised its coming tomorrow
Called to check, sorry, we didnt send it, we were too busy, but will promise you will delivery anyway.
Now they are saying the same thing.

Terrible service

8 lipca 2025
Opinia niezależna
Logo Ironmongery Experts

Odpowiedź od Ironmongery Experts

We’re sorry to hear about your experience and the inconvenience caused by the delay in receiving your order. This is not the level of service we aim to provide.

After looking into your order, it appears there was a breakdown in our dispatch process, which should not have happened. While this was during an exceptionally busy period, that is no excuse, and we apologise that you were given conflicting updates.

We are reviewing our internal processes to ensure orders are dispatched promptly and customers receive accurate tracking information in the future. We appreciate you bringing this to our attention and regret that we fell short on this occasion.

Oceniono na 5 z 5

Recommended company.

An easy company to order from, as their website is clear and well laid out. Reasonable delivery charge and an excellent quality of goods. I'm glad Ithat I found them on Google and will definitely order from them in future.

28 czerwca 2025
Oceniono na 1 z 5

No refund after 24 days

I placed an order on the 8th May for 29 door knobs, amounting to £653. I recieved an email the next morning informing me they was out of stock until the end of July, would I like a refund? I am still waiting for this refund 24 days later. I chased this on the 27th May to be told it will be in my bank within the next 24 hour? Still nothing. It isn't the smallest of amounts to continue to be without. I would avoid ordering with this company, accepting online orders that cannot be fulfilled, the website needs to be updated to higher standards in order for customers not having to be in the same position I have.

9 maja 2025
Opinia niezależna
Logo Ironmongery Experts

Odpowiedź od Ironmongery Experts

We are very sorry for the delay in processing your refund and for the frustration this has caused. We fully appreciate that £653 is a significant amount to be without for any length of time.

After reviewing your order, the delay was due to a processing error on our side, which meant your refund was not completed when it should have been. This is not acceptable, and we have since taken steps to ensure this won't happen again.

We understand your concerns about stock visibility and are actively working to improve our website so customers can see accurate availability before ordering. We apologise once again for the inconvenience and disappointment caused.

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