INFURN.com 

Olen odottanut maksamaani tilaustan jo puoli vuotta, myöskään yhteydenottoihini ei vastata.

Kann mich nur allen hier anschlließen. Letztes Jahr habe ich mich durch günstige Preise für Klassiker Designs verlocken lassen, geblendet durch eine sehr gut aufgemachte Web-Site und angebliche Kundenbewertungen usw...hoffe nun über das EU-Verbraucherzentrum weiter zu kommen. Ich empfehle grundsätzlich nicht bei dieser Firma zu bestellen. Ist es aber passiert gibt es Seiten die einem weiterhelfen, einfach "infurn kritik" eingeben.

Instämmer helt enkelt med alla er andra som blivit lurade av Infurn.
Har väntat sedan januari på min återbetalning som ännu inte kommit.
Inte hört ett ord från dem på 3 månader trots att jag mailat dem.
Bara att inse att man blivit blåst.
När jag skulle betala fungerade inte deras korttjänst så jag var dessutom så dum att jag gjorde en banköverföring.
Misstänker att ägarna till detta företag skrattar bakom våra ryggar att vi är så dumma som gått på detta.
Tänk vad pengar de tjänar på all ränta de får på våra pengar.

Detta är första gången jag blivit lurad av näthandel och det är nog en bra ide' att läsa på om dessa företag som finns i Spanien, England och Tyskland vilket Infurn är registerade i.
Jag har nu gett upp hoppet om att Infurn skall återbetala mig mina pengar och kommer att anmäla på alla instanser som går bara för att få dem på eu:s svarta lista. Får bara hoppas på att de rika ägarna inte öppnar ett likande koncept och börjar med samma metoder igen.

Alltså: KÖP EJ AV DETTA BLUFF FÖETAG om du nu inte vill skänka bort dina pengar till dem vill säga.

Om Infurn mot all förmodan vill höra av sig så är mitt ordernr: AU-344840

Och då blir det antagligen följande ursäkter: problem med leverantör, byte av leverantör, leveransproblem ( antagligen en fraktfartyg från Kina med grejerna ombord som skönkt) , personalproblem, bankerna har legat nere, datorhaveri, mänskliga faktorn m.m, m.m

Uppdaterar om det sker ett mirakel.

Så er det over 13 måneder siden jeg bestilte og betalte :s en lampe ved infurn og nej den er ikke kommet endnu, så det er ikke nogen ros a deres produkt det her.
Datoen for leveringen har været udskudt mange gange, flere end jeg efterhånden kan tælle.
Det kan vel næppe kaldes et lykkeligt jubilæum med en virksomhed som ikke kan levere en enkelt lampe indenfor 13 måneder. Kan vel kun sige a man IKKE skal handle med infurn, hvis der da stadig kunne være nogen tvivl om a det var en god ide. Absolut dårligste oplevelse til dags dato.
Nedenfor er mails fra firmaet
18 februar 2014
Dear Kristian,

Order reference: AU-214783

Firstly, apologies for contacting you in English and for the delay in getting back to you.

Thank you for your email in respect of the above order. Today I tried to contact you by telephone on the following telephone number xxxx xxxx at 14:15 but received no answer.

I have checked your order and noticed that the delivery date has expired. It still shows the week Beginning: 03.02.2014, which is obviously not correct.I have made an urgent query regarding the order and we will get back to you as soon as we have an update from the warehouse.

We are very sorry about the delay. This is due to high volume of orders and the back log of deliveries as a result of this. As an apology we will add 10% bonus on your user account today.

Please accept our apologies for the inconvenience caused to you regarding this matter. If you require any further information please contact our Customer Support team.

Kind Regards,
[name removed]


6 marts 2014:
Dear Kristian,

Order reference: AU-214783

Thank you for your email in respect of the above order. Today I tried to contact you by telephone on the following telephone number xxxx xxxx at 12:10 but received no answer.

I just wanted to get in touch with you with an update. The warehouse has informed me that you will receive the item in 8 weeks time. We are having a problem with our current logistics but are working on the matter. I can see that the estimated delivery time for your item states the week beginning 24.03.2014. But just in case this does not happen, the warehouse is aware of this and thus, will send the item in the next 8 weeks.

I am very sorry for this and as an apology will add another 10% bonus on your user account today.

If you require any further information please contact our Customer Support team.

Kind Regards,
[name removed]

Ich kann nur abraten!!! Call-Center/Email - es hat alles nichts genutzt, ich warte nun seit einigen Monaten auf mein Geld... Stornierung hatte man mir Anfang März auf Grund Lieferschwierigkeiten zugesagt und versprochen das Geld nach ca. 30 Tagen zurück zu buchen aber bis Heute warte ich und werde immer wieder vertröstet. Nun habe ich mich an die Europäische Verbraucherzentrale gewandt.

J'ai passé la commande d'une table tulipe sur le site d'INFURN le 10 décembre 2013.

Peu après l'avoir enregistrée, je me suis aperçu que le délais de livraison était de plusieurs mois. Comme je souhaitais avoir mon meuble rapidement j'ai annulé ma commande.

Le 18 décembre le site me confirmait l'annulation par mail en m'indiquant que je serai remboursé le 29 janvier 2014.

Mi février n'étant pas créditer de mon achat j'ai de nouveau pris contact avec le site qui m'a indiqué que j'allais être remboursé.

Je relance de manière peu régulière le site pour demander ou en est le remboursement et à chaque fois on m'indique que je serai remboursé mais les fonds n'arrivent jamais sur mon compte.

Dernière étape contacter le CEC pour essayer d'obtenir le remboursement car il semble que ce soit la seule solution pour obtenir le reversement de la somme payée.

Un site à fuir impérativement.

My experience of this company is identical to many others who have been scammed by this company who clearly have formula for taking people's hard- earned money.
Does this sound familiar?
1. Advertise goods.
2. Get people to part with their cash.
3. Tell people goods won't be delivered for 18 weeks.
4. Make people wait.
5. Extend waiting period.
6. Eventually tell people they can cancel their order.
7. Promise refund
8. Promise refund
9 Make another excuse.
10. Never give refund - effectively 'stealing' from honest customers.

My experience with this company has ruined any trust I had with shopping online. I had no chairs for my Christmas dinner - thanks for that Infurn! Like many others, having to resort to internet review sites is the only way others will not make the same mistake as I did and deal with dishonest companies such as this one.

If I could give a zero star review, I would. Infurn is a scam. AVOID AVOID AVOID! I ordered a coffee table in October 2013 and when I found out it was going to take over 6 months for it to be delivered, I cancelled my order. I'm still waiting or my refund and whenever I ask about it, I'm told that they will talk to the finance department and sort out the refund ASAP.

Does anyone have any advice about how to escalate this?

Thanks,

Marianne

HAr prøvd få refundert penger for ødelagte varer siden mai2013!!
stakkarene som sitter på sentralbord de lover jo så godt de kan.Ingenting skjer,hver gang loves det men ingenting skjer og neste man snakker om vet ikke hva sistemann lovte.
Blir helt dårlig av slik behandling... tenk på alle rentene de har tjent på meg!!

Pls get IN TOUCH: luizap@hotmail.co.uk , facebook: luiza piotrowska
Dont buy anything, the Guardian will explain all to you too!!
I have ordered 2 chairs 9 months ago and paid in full £668.66. I have not received any chairs, nor refund. The firm closed the office in London, the headquarters is in Ireland, they also changed the name of business for DSGN sales & Support facilities Ltd
83, SOuth Mall, Cork,Ireland. Get justice there!!!!! filling a claim on line, get in touch will send you details, go to you bank to Credit card disputes and get money back!

Hi All,
As you can see, I have posted a review a couple of days ago.

I could not reply personally to "Luiza Pietrowska", but I agree with what she said. We Will have more power if we do something collectively ( we are so many!!!!!)
We might not have our money back but if we could make this website shut down, and the thieves punished, that would be a great achievement.
This business is just illegal and cannot go with it for ever.

@ Luiza
Did you find any european international authority?I am happy to subscribe/file a claim.
KR,
Sonya.
==============================
I Have ordered 3 Acapulco chairs that were listed as "in stock" when we paid.
One week and a half later, we were surprised of not receiving the chairs (that we really need as we have guests coming in a week) we decided to contact them.
How big was our disappointment when we read that we will only be receiving them around end of August!!!!!

We decided to cancel our order within the 2 weeks after payment but no need to say that we received NO ANSWER after writing to customer (lack) of service!
I regret so deeply I did not come across this website before.

This company knows what it does and has strictly no excuse. Bank accounts are in Spain (I used a german website but my husband informed me later on that the account was in SPAIN), while there is a post mail in GB and phone numbers are not correct.

The reason why I did go for all this is that I relied on a GERMAN website, thinking that was the real provider. They know most of clients trust Germans honesty and irreproachable service.

I read below that there are delays as they do have to pay theirs suppliers. Fair enough, but there are other online shops that only debit accounts once products are sent out, instead of starting with collecting money. As well, customers should not be paying for their mistakes. It is their responsibility to update their stocks, so that the client can decide whether he buys or not.

I do understand as well why they do not propose PAYPAL (otherwise we won't be going through all this).

How is it possible this company still continues existing despite all the european laws???!!!

Unless I hear very soon from them I will have to file a legal claim, but will be happy to contact internet fraud police to increase the statistics if someone would kindly send me the link.
That's the first time I write a bad comment about a company, but I am doing it for others to learn from my mistake.

Best.

My Acapulco chair I order in December still hasn't arrived. I recently made contact with Infurn to say that I'd now like to cancel the order as it's been about 22 weeks since I placed the order - almost half a year, and no chair is worth a wait that long for. However, since emailing I have had no response and have since googled about Infurn and it looks like I'm not alone in my disappointing 'service'. If you're desperate for something to sit on DO NOT order it from Infurn - you're sure to get a bum deal ;) I'm now in contact with the internet fraud police to try to get to the bottom of getting my money back and stopping this level of 'service' from continuing.
Wish me luck!

I should have listened to the other reviews here - please don't make the same mistake I did.

I placed an order back in November 2013 with delivery date set at march.

First warning sign - I was issued no receipt or invoice on purchase until i emailed to ask for one.

In early 2014 I checked my Infurn account only to find they had changed my order date to April without telling me.

They assured that after a problem with suppliers they were now on track and all would be delivered on April.

Come March I checked again only to find they now had moved the delivery date to May without notifying me.

I had then had enough and cancelled my order on 1st April (I have email evidence to prove it) - they confirmed that refund would be within 30 days.

We are now 8 days after the 30 day refund period and Infurn have not contacted me or refunded my money.

I have emailed several times to ask for my money back, which they have ignored.

I feel a like I have been robbed. I hope they will refund me soon.

UPDATE: AS THE PURCHASE WAS MADE WITH AMERICAN EXPRESS I CALLED ON THEM TO FORCE A REFUND. I RECOMMEND ANYONE WHO IS STILL WAITING FOR A REFUND TO SPEAK TO THEIR CARD ISSUER FOR ASSISTANCE IN RECLAIMING THEIR MONEY.

Jag vill avråda alla å det bestämdaste att handla Infurn.com. Jag blev lurad på både varor och pengarna. Blufföretaget svarar ganska snabbt och håller en trevlig ton i mail och verkar seriösa men levererar inte din beställning.Har gjort en del research så här i efterhand och det verkar finnas en uppsjö av konsumenter som är drabbade precis som jag. Tag även gärna en kik på Konsumet Europa som drivit ett antal fall mot företaget

Själv beställde jag fyra fåtöljer för drygt 14.000 Kr 2013-08-09 som skulle levereras i november samma år. Leveransen sköts upp gång på gång med 4 veckor i taget fram till mars 2014. Jag begärde då pengarna tillbaka och fick en bekräftelse (efter ett antal påstötningar). Efter det har jag i omgångar kontaktat dem för att få pengarna
utan resultat.

Idag 20140508 har jag polisanmält företaget och även skickat en anmälan till mitt kreditkortsföretag om bedrägeri.

Undvik Infurn.COM om du är rädd om dina slantar!

/Fredrik

They need to be stopped. They are stealing people's money and not delivering goods as promised. They push back delivery more and more then promise a refund which never materialises.
With all the complaints and people who have been ripped off I cannot believe they are still allowed to practice their criminal activity online using their slick designer website.
There are now groups of people banding together to legally launch claims on this 'company' to recover their stolen money, so watch out Infurn you bunch of thieves, better get ready to pay back!
Spread the word - do not deal with this company or you will really really regret it!!!
(By the way, this has been given one star only because I had to click on a rating. Trust me this company deserves minus minus minus stars!)

We bought a chair since octuber 2013, still waiting for it. The excuse is shipping problems. I asked for my money back and they gave me 10% discount in my next buy.
It's pretty obvious that this chair will never be delivered ( suppose to arrive tomorrow) and in my status clearly says that is still there.

IF YOU LIVE IN EUROPE THERE'S WAYS TO GET YOUR MONEY BACK.
*** WE CAN NOT LET THIS KEEP HAPPENING! ***
So please make it social public, post it, tweet it or whatever. This is a easy way to steal our money and other people money. Completely unfair.

DO NOT ORDER FROM THIS COMPANY!! This is my story: I ordered a table and chairs for over 1 000 euros I August 2013. When I still hadn't revived my furniture in December I contacted them and they informed me that there was a delay and that I could not cancel my order. In MARCH I still hadn't revived anything and was then finally allowed to cancel the shipment. I was promised a refund at the latest 30 days later so I ordered the furniture from swiveluk instead (since I thought I'd have the money back from infurn as promised). It was a little bit more expensive but they delivered wonderful furnitures within two weeks. After 30 days I still hadn't got my money back from infurn and despite numerous calls all I got was an excuse. I was promised a refund at the latest the third of April (then infurn has had my money since August 2013) and today, mid May, I still haven't been refunded. I've sent them numerous e mails and given them all my bank details to if possible ease the process for Infurn. All I get I excuses and when I think about it I believe this is their core business: to take people's money, keep them (without paying interest) and at times produce furnitures to cover up the real business. Just a theory but I think it's good money in borrowing money without paying interest and speculate with it....I will now have to report this to the police to be able to claim it as a fraud. This is what my bank told me to do and I'm in the process. So, if you don't want to go through what I'm going trough; order somewhere else!

Hope this can help any one else naive enough to try to by from Infurn.

/Jennie Jalkner
Sweden

jeg købt varea I april 2013 og aflevering var forsinket 2 gange , so jeg anulleret min bestilling I oktober 2013 efter aftale med dem at de sende mig penge tilbage I min konto , og jeg har været I kontakt med dem flere gange via email og telefonsamtale men ikke noget sket , og i de sidste 2 måneder vil de ikke svare på min email eller ringer til mig
jeg har betalt ca. 9400 kroner og jeg kan se at de vill spise min penge
Don not buy anything from Infurn

Jeg lavede bestillingen den 28/4-13, og betalte ca. 22500,- Dkr..
Efter virkelig mange mails og samtaler skulle jeg få pengene tilbage senest d. 27/4 -14 .... Et år efter !!!!!! Pengene er ikke kommet !!!! kan vi ikke gå sammen og få politiet til at lukke firmaet så har jeg da i det mindste fået det for pengene.

Hice mi pedido el 9 de diciembre de 2013. Tras varios meses esperando envié un mail pidiendo la cancelación del mismo y me digerían de una forma un tanto chulesca que tenía que esperar a que el pedido se retrasará para poder exigir una de devolución. Ya he reclamado un par de veces y todavía nadie se ha puesto en contacto.

Para mi esta claro que la actividad de esta web es la especulación con el dinero que los clientes les adelantamos durante todo el plazo de entrega y el posterior retraso. Si no cribó noticias de la devolución en estos próximos 30 días pondré una denuncia a la policía.