INFURN.com 

Read the reviews too late. Bought in October 2013. My fault for not purchasing with a credit card. Always read the TP reviews before purchase people.

INFURN-attente de remboursement - AU-123091
Bonjour,
Je suis très en colère contre la société INFURN à qui j'ai acheté le 3 Avril 2012 (!) 6 chaises imitation Charles Eames (DSW Chaise Plastique) - commande AU-123091-.
pour un montant de 516.00 EUR. Mon compte a bien sûr été débité le lendemain de l'achat.
Après des mois et des mois d'attente, des relances par téléphone et mail, la société Infurn m'a expliqué avoir eu des problèmes de pièces défectueuses durant l'expédition des chaises et devoir les refabriquer.
J'ai alors pris la décision d'annuler cette commande et de me faire rembourser en décembre 2012.
Après encore de multiples messages de ma part (par tél et par mail) et promesses de la part d'Infurn de remboursement sous 30 jours (avec des dates précises), je suis toujours dans l'attente de ces remboursements.
J'ai déposé plainte auprès de la préfecture de police de Paris ainsi qu'auprès du Centre Européen des consommateurs qui a pu entrer en contact avec Infurn et obtenir des promesses de remboursement (...sans succès à ce jour).
Je sais que je ne suis pas la seule dans ce cas et suis prête à m'associer à d'autres aussi en colère que moi.

Ende Dezember 2013 Wandleuchten bestellt. Vorauszahlung geleistet. Nach einem langen Lieferzeitversprechen von über 4 Monaten Mitte Mai 2014 Mitteilung erhalten dass es Lieferverzögerung gibt. Auf Aufforderung sofort zu liefern oder Geld zurückzuzahlen keine Antworten. Widerruf des Auftrages. Ende Mai Mitteilung dass die Firma konkursreif ist. Fall liegt beim Europäischen Verbraucherzentrum zur Bearbeitung. Nach Informationen des Schwarzbuchs Infurn wird nur mit dieser Methode gearbeitet. Erst Vorauszahlung dann keine Lieferung. Hände weg von diesem Webshop der trotz aller Warnungen immer noch aktiv ist.

Goods were ordered last August & never arrived & refund was promised but never happened.
I've read the blurb about Infurn going into liquidation but why is the website still functioning and taking orders???
Can Infurn promise to give a refund for this order?

Non so cosa fare. Ho effettuato due ordini riguardanti dei lampadari per un valore non proprio basso e mi ha colpito molto la lunga attesa per la consegna dei quattro prodotti ordinati però ho mandato delle email per conoscere le caratteristiche tecniche e sulla consegna e il giorno dopo mi hanno risposto tramite email e anche chiamato per darmi le informazioni che richiedevo...
la seconda settimana di maggio vengo a conoscenza da uno dei miei familiari che aveva ordinato una sedia dallo stesso sito che sarebbe dovuta arrivare i primi di maggio che non solo la sedia non è mai arrivata ma provava a prenotare chiamate e mandare email senza avere risposte finchè dopo giorni riceve una chiamata che gli dice che la sedia arriverà a fine maggio... stiamo aspettando!
DUE giorni fa ricevo la mail in cui mi si informa che la ditta è in liquidazione e che sarò contattata perchè la società che è subentrata cercherà di onorare tutti gli ordini senza garantire la consegna e soprattutto le passività dell'altra. Ho prenotato immediatamente una chiamata e scritto una mail immediatamente per avere informazioni maggiori e anche nei giorni seguenti ho fatto lo stesso... per tre giorni mi hanno mandato la mail di apertura del caso e che mi risponderanno il prima possibile. Oggi non mi è arrivato nulla... la mia consegna è agosto quindi manca un pò di tempo però il mio familiare non ha nemmeno ricevuto l'email della liquidazione.
Il sito mi è stato consigliato da un amico che ha comprato tutti i lampadari della sua casa sul sito e che gli sono arrivati con un pò di attesa (10/18 settimane previste) ma gli sono arrivati tutti...
Se sono in liquidazione e hanno mandato questa email ad alcuni, perchè il sito è attivo? riceve anche ordini...
Consiglio a tutti di non comprarci nulla, io ormai ci sono cascata, penso di aspettare che mi facciano sapere qualcosa... non so se aspettare o chiedere il rimborso!

Stornierung des Kaufs aufklären zu lassen. Ich habe das getan und mein Kreditkarteninstitut ist dann scheinbar bei Infurn.com vorstellig geworden. Auf der nächsten Abrechnung hatte ich wie durch ein Wunder meinen Kaufbetrag als Gutschrift der Firma "Designfurn ", die auch damals den Betrag abgebucht hatte.
Und auch wenn ein Herr Patrick Höller oder sonst wer anruft und sagt, dass die Sachen auf dem Weg sind...sie werden NIE, aber auch wirklich NIE bei Ihnen eintreffen. Ich erspare mir unhöfliche Ausführungen, da jeder weiss, wie dieser Verbrecherladen arbeitet. Daher Kreditkarteninstitut informieren, Kauf auch der Form halber bei Infurn stornieren und dann hoffen, dass aus der Insolvenzmasse dieser Scheingesellschaft noch etwas übrig bleibt, um die Forderungen der Kunden zu begleichen.
Viel Erfolg, und falls Sie mitlesen Herr Höller viel Glück bei der neuen Jobsuche!

après avoir commandé il y a 9 mois, et quelques relances de ma part voici en résumé ce qu'est Infurn , voici leur réponse finale :
Dear Customer
We apologise for any inconvenience caused to you in the past, especially since the beginning of May 2014 regarding your outstanding order.

Unfortunately infurn.com has suffered financial difficulties due to the loss of several business partners from February 2014 onwards.

Please be advised that the group of companies behind the web shop infurn.com have instructed UHY Hacker Young LLP (Turnaround and Recovery Specialists) to review the financial position of the group of companies.

Due to UHY Hacker Young LLP's review of the financial situation of the group and after discussions with them, it is apparent that the group of companies are insolvent and shall all be entering an insolvency process.

Due to the impending Liquidation of Infurn Limited, the service company of the group which ran the business of customer support, you were not informed of this situation. Infurn Limited ceased trading on 2 May 2014 as they were dependent on funding from the trading company of the group, Livingdesign SL.

We are in the process of instructing lawyers/insolvency experts in Spain with the assistance of UHY Hacker Young LLP to assist with the restructuring of Livingdesign SL.

However, in the meantime, it has been decided that a new operator, DSGN Sales and Support Facilities Limited will take over the web shop (Infurn.com) from 2 May 2014. The purpose of this company is to try to honour all existing customer orders, however at this stage we are unable to confirm our ability to do so.

This company shall not be taking over any of the liabilities of the Infurn.com group and cannot provide any guarantee on delivery times of orders.

We understand our customers? position but we kindly ask you to provide us with time in order to ascertain the level of outstanding orders and whether they can be fulfilled.

You shall be contacted soon with a further update.

Kind regards,
INFURN Group

Jeg bestilte og betalte for en lampe for 4 måneder siden. Lampen er ikke leveret. Kundeservice eksisterer ikke - de sender kun autogenererede mails.
Utroligt at Infurns flotte hjemmeside fortsat er aktiv og sikkert sikrer bagmændene en stor indkomst hver dag.

En liquidation voir ci-dessous :
Dear Customer
We apologise for any inconvenience caused to you in the past, especially since the beginning of May 2014 regarding your outstanding order.
Unfortunately infurn.com has suffered financial difficulties due to the loss of several business partners from February 2014 onwards.
Please be advised that the group of companies behind the web shop infurn.com have instructed UHY Hacker Young LLP (Turnaround and Recovery Specialists) to review the financial position of the group of companies.
Due to UHY Hacker Young LLP's review of the financial situation of the group and after discussions with them, it is apparent that the group of companies are insolvent and shall all be entering an insolvency process.
Due to the impending Liquidation of Infurn Limited, the service company of the group which ran the business of customer support, you were not informed of this situation. Infurn Limited ceased trading on 2 May 2014 as they were dependent on funding from the trading company of the group, Livingdesign SL.
We are in the process of instructing lawyers/insolvency experts in Spain with the assistance of UHY Hacker Young LLP to assist with the restructuring of Livingdesign SL.
However, in the meantime, it has been decided that a new operator, DSGN Sales and Support Facilities Limited will take over the web shop (Infurn.com) from 2 May 2014. The purpose of this company is to try to honour all existing customer orders, however at this stage we are unable to confirm our ability to do so.
This company shall not be taking over any of the liabilities of the Infurn.com group and cannot provide any guarantee on delivery times of orders.
We understand our customers? position but we kindly ask you to provide us with time in order to ascertain the level of outstanding orders and whether they can be fulfilled.
You shall be contacted soon with a further update.
Kind regards,
INFURN Group

I posted the email that I was sent when my husband sent a 'Breach of Contract' letter to Infurn. The email is posted further down the chain, which states, Infurn have gone into liquidation. Husband also sent a recorded delivery letter to their HQ offices in London, as listed on their website and it was returned, stating that the company no longer is at that address!!

I looked through all the people complaining about Infurn, and came across a great guy (thank you Kevin) who put me in contact with the BBC, the journalist from Rip Off Britain. In the meantime another BBC journalist from BBC Radio 4, You and Yours interviewed me last week, along with other Infurn customers who have all experienced exactly what you have all gone through! The interviews will be broadcast next Thursday.

What I found out through all of my anxiety at dealing withInfurn and thinking our hard earned cash had gone for good, is that I if you had paid by credit card, your bank under the Section 75 Consumer Agreement Act 1974 are obliged to pay you back the money .. Long story look on Which.com .. Loads of really good advice and template letters to send to your bank. I'm really sorry to people who didn't pay using a credit card, I have no idea how you claim your money back and I know we paid just under £400 for our chair and I was really upset as that is a lot of money to most people.

The problem, however, still remains that Infurn are still operational and still taking people money .. How can you have gone into liquidation but still be running a website that actively takes orders and money from unsuspecting people such as the likes of you and me?

What Ombudsman do we all contact to outline the loophole of the Infurn scam .. We need to join together people and tackle this together .. Any ideas, greatly appreciated.

Regards
Emma

Jeg bestilte møbler til mødelokale d 24-9-13 (bord og stole)
der gik 8 md :-( så kom de første stole, så kunne vi vente igen... en md så kom de sidste nu skriver vi 3 aug 2014 og vi har stadigvæk ikke modtaget bordet. og der bliver aldrig svaret på opkald/mail de gange jeg er blevet kontaktede er det fordi jeg har anmeldt dem herinde, sidst fik jeg dem til at skrive en mail med dato, der for længst er blevet overskredet.... men ingen ting hører jeg derfra.

I ordered a serge mouille 3 arm light in august last year, delivery was scheduled for November, then December then February, then April, then May. Now they are in liquidation & have my money & I have no light.
They have poor customer service, I found out they were in administration when contacting them, again, about my delivery, they then sent an email about their administration. I am legally outwith the 120 days that I can claim back my money for paying with my debit card & will now have to wait and see if I can get any of my money back from insolvency firm. Absolutely livid. Do not trust this company

Hello,
Do you still want to deliver the chairs that I paid for?
I ordered 2 CHAIRS BLACK 182,46 EUR on the 13 TH MARCH 2014.
How is it possible that the site still allows to order?

Ruth Vanhoutte
Belgium

Ovviamente sono stato truffato anche io, a Luglio 2013 ho ordinato una poltrona egg chair in occasione degli sconti, consigliato da un parente soddisfatto (che aveva comprato big boy). Appurato che ci hanno truffato tutti, mi rivolgo soprattutto agli utenti italiani come roberta e andrea, che hanno appena commentato, chiedendo di tenerci in contatto al mio indirizzo email antonio_randolfi@yahoo.it . Non so se rispetto le linee guida del sito, ma non c'è altro modo per contattare in privato gli interessati... Grazie

Mi prendono in giro da quasi un anno.
Ordino, poi chiamano per dire che ci son problemi con il fornitore e posso scegliere se riavere i soldi o aspettare diversi mesi la consegna. Scelgo di riavere i soldi. Pospongono il risarcimento con scuse e scuse fino a chiudere le comunicazioni.
Oggi mi è arrivata una mail che sono in fallimento!
Non esistono mobili in vendita. Recensioni positive solo per il Big Boy, gli altri clienti sarebbero tutti stati truffati, come me, il pollo di turno!
CHI SI è UNITO PER FARE AZIONI LEGALI?
io ho appena scritto a affectedbyinfurn@gmail.com , ma vorrei sapere se c'è anche un gruppo italiano!

Il 18 ottobre 2013 ho ordinato ed acquistato tramite bonifico bancario la bubble chair del valore di 647,63 euro. Prima data di consegna febbraio 2014, seconda data aprile 2014, ultima data 09 maggio 2014. Non è arrivato nulla, ho scritto mille e-mail, prenotato chiamate...niente. Oggi mi è arrivata un'e-mail che dice che dal 02 maggio la ditta è in liquidazione per cui si stanno valutando quali ordini possono essere soddisfatti....ALLORA PERCHE' IL SITO E' PERFETTAMENTE FUNZIONANTE ED ACCETTA ORDINI???
Procederò con la denuncia per truffa
Che amarezza!!!

If you look at INFURNS homepage it seems that the ACTUAL company owning this site is DSGN Sales & Support Facilities Limited.

If you google THAT Company you get some information of the directors – and the number (hundreds) of companies they have had and closed - and always only one shareholder - check it out!

Hola, he tardado en asumirlo pero al final me he dado cuenta que me han estafado. Compre una lámpara y un perchero en julio de 2013. La lámpara se retrasó un par de meses pero al final y tras reclamar me llegó en febrero del 2014, pero del perchero no se supo, tras reclamar y sufrir retrasos, me ofrecieron descuentos y ofertas para otras compras que rechacé, yo quería mi perchero, al final, parece que llegaría a principios de mayo 2014, bien, pues la fecha ha pasado y no llegó, les vuelvo a reclamar y me contestan con un mail en inglés diciendo que la empresa ha quebrado y la ha comprado otra y que van a hacer todo lo posible por atender los pagos y pedidos pendientes, que ya se pondrán en contacto conmigo....que hago ahora? esperar otra vez o denunciar directamente? a quién se denuncian estas cosas??
Acepto gustosamente todo tipo de sugerencias.
Me siento impotente.......

Bonjour
J'ai commandé sur le site INFURN en octobre 2013...j'ai été débité dès le lendemain..
Me suis rendu compte que le délai de livraison été trop longue j'ai donc annulé de suite ma commande et demandé mon remboursement!!
A ce jour et après maintes relances j'attends toujours mon remboursement!!!
Je suis assez scandalisée des méthodes utilisées par ce site..impossible de les joindre et on a aucun recours!!
Je recommande en aucun cas ce site!!

Dear Customer
We apologise for any inconvenience caused to you in the past, especially since the beginning of May 2014 regarding your outstanding order.

Unfortunately infurn.com has suffered financial difficulties due to the loss of several business partners from February 2014 onwards.

Please be advised that the group of companies behind the web shop infurn.com have instructed UHY Hacker Young LLP (Turnaround and Recovery Specialists) to review the financial position of the group of companies.

Due to UHY Hacker Young LLP's review of the financial situation of the group and after discussions with them, it is apparent that the group of companies are insolvent and shall all be entering an insolvency process.

Due to the impending Liquidation of Infurn Limited, the service company of the group which ran the business of customer support, you were not informed of this situation. Infurn Limited ceased trading on 2 May 2014 as they were dependent on funding from the trading company of the group, Livingdesign SL.

We are in the process of instructing lawyers/insolvency experts in Spain with the assistance of UHY Hacker Young LLP to assist with the restructuring of Livingdesign SL.

However, in the meantime, it has been decided that a new operator, DSGN Sales and Support Facilities Limited will take over the web shop (Infurn.com) from 2 May 2014. The purpose of this company is to try to honour all existing customer orders, however at this stage we are unable to confirm our ability to do so.

This company shall not be taking over any of the liabilities of the Infurn.com group and cannot provide any guarantee on delivery times of orders.

We understand our customers? position but we kindly ask you to provide us with time in order to ascertain the level of outstanding orders and whether they can be fulfilled.

You shall be contacted soon with a further update.

Kind regards,
INFURN Group