INFURN.com 

This is an update: even though I was promised a refund, 2 months have gone and no show up of my money whatsoever, obviously, and now the emails I keep on writing them come back to me as mailer demon failure.....I would sooooo love to meet these people in person, THIEVES! Give my money back!!!

I've had the same experience as everyone esle. Bought a chair for £413.13 in April 2013 now. After 9 months of waiting I cancelled the ordered citing unreasonable delays and that i had been misled. Infurn actually confirmed by email in April 2014 that the full amount would be refunded to the card i paid on. They have since ceased responding to my emails and i've had no refund. In may I learnt of their financial difficulties (why didn't i check this site before i bought!!!!)

Beware - i bought with my LloydsTSB VISA debit card and complained to them asking for assistance and they are not willing to help - the responded with the following:

"Under Visa Europe regulations we have no chargeback rights for an order of goods that was available but cancelled by the cardholder as this is classed as a change of mind.

The only way for us to be able to assist you in this instance is if you are able to obtain an actual refund voucher or advice from the merchant confirming the amount to be refunded, the date the refund was processed and the actual card number the refund was made to.

Without this information we would suggest you continue to pursue the merchant or alternatively your local Trading Standards for a satisfactory conclusion."

Infurn only confirmed they would return the money but didn't specify which account (merely that it would be returned to the same card i paid on!). So LloydsTSB are washing there hands of responsibility too. Has anyone else had a similar experience. I have given up on getting money back from Infurn but thought i should be insured in some way? Anyone had an luck through Trading Standards?????

Would love some advice.
Graham

I've been patiently waiting for a miracle to happen with our order AU-316084, 12 Chairs!!
First the delays, lots and lots of delays with no apparent reason... after they send just 1/2 of the order and say it's all... So we bought "Pairs" of chairs... we paid for 5 PAIRS and received 5 chairs!!! The other 2, the rocket chairs we never receive....
Communication ZERO, they simply ignore the e-mails... when they did respond they asked us to prove our order to be pairs!!! LOL and just stopped communicating... their website is constantly down... probably to make lose interest and rest your forces to recover what you paid for!!

Handla ej på denna sidan!
Har du beställt något o ångrat dig inom samma dag så återbetalar dem inte ens pengar..
Det har gått 7 månader o jag har fortfarande inte fått tillbaka min återbetalning. Dem snor folks pengar....ingen pålitlig hemsida!!

J'ai effectué une commande en mars 2013 de 6 chaises dont la livraison a été reportée deux fois. En septembre 2013, j'ai finalement annulé ma commande et demandé le remboursement mais à ce jour je n'ai toujours pas été remboursée malgré plusieurs demandes.

Valérie de La Rochelle

Vi er blevet holdt hen med undskyldninger om forsinkelse af leveringerne, den ene gang efter hinanden. Det er ikke muligt at ringe dem op, og når der blev sendt en mail modtog vi kun standardsvar, men nu er der total tavshed.
Det er mange penge vi har betalt, og intet modtaget.
Vil det nytte at politianmelde INFURN? - og hvordan?
Kirsten & Christian Lomborg

Same story as most people who have left reviews for these shysters. Ordered, waited and waited, phoned, eventually cancelled the order - waited and waited, phoned, received promises of a refund waited some more. As usual no response.

Contacted my credit card company, filled out a one page form and gave them copies of emails etc. Within 10 days received a full refund of £748. At least that system works!
MasterCard know about these criminals and they are after them as well now.

I am a believer in that "what goes around comes around" and like to think that these thieves and criminals will eventually suffer a personal fate which reflects their behaviour and treatment of their fellow human beings. I only hope that this happens in the not to distant future.....

They are still posting on their blog and social media? They are still ***** operating??!!

"Livingdesign Europ" is what showed up on bank statement as the company if it helps.

Remember you are fully protected with "VISA debit" cards these days, not just credit cards!!

We have ordered Chairs+ Table+ Mies vans Der Roe Meridienne on the 18th NOVEMBER 2013 for a total of 2011.34 Euros .
We received the chairs but when the rest if the order was taking too long we cancelled it on the 1st April 2014 .
We were told our reemboursement would get to us within 30 Days of 1613.34 Euros .
My husband and I explained to them on the phone inumerous times that I am pregnant and not only is this stress bad for me and my baby but also we really need this money back !! I was promised this would be treated with utmost priority but of course we have never seen this money back!

I dont know what to do anymore, this is a horrible experience and on top of it all once we click on the link to save our proforma invoice, it has now been MODIFIED to include only the chairs!! This is outrageous!! Dishonest!!

I demand our refund and an answer immediately , how can you treat people like this?

Jag beställde 6 st stolar från infurn i början av februari och väntar fortfarande (17 veckor) Jag har kontaktat deras "kundservice" ett flertal gånger och fått olika besked varje gång angående leverans. början på april, slutet på april osv osv. På "mina sidor" finns inte min beställning och vid tre tillfällen har jag begärt uppringning men inte fått något samtal. Varnar för detta företag som är ytterst oseriöst.

Well, my story is essentially the same as most other contributers here: I've pre-paid for some goods, only to find out too late, that the compagny withdrew my money immidiately and planned to deliver approx 4 months later. And now they've went bankrupt!. Wonder how that can happen in a legal way, considering that they allways get pre-payed.
Of course, like everybody else, I'm mad at these gangsters. But I suggest, that those of us, that have been cheated, use this website to generate experiensees about, how we can make our claims and possibly get our money back.

Fuyez car ce site est un piege ! Vous ne recevez pas vos produits et Il est impossible de joindre du personnel qui ne vous ment pas .
Plus d un an apres le passage de ma commande, seulement la moitie des produits commandes recus. De plus, ces produits ont des finitions bas de gamme .
SURTOUT, NE COMMANDEZ PAS !

Pagato l'oggetto ad ottobre 2013 promessa spedizione entro breve a marzo mi viene comunicato che l'oggetto sarebbe arrivato a maggio. Chiedo di cancellare l'ordine, promesso rimborso in 30 giorni. ATTENDO ANCORA IL RIMBORSO. Pazzesco.

Its clear that this company took our order to swell the coffers in advance of going into administration.

they had a delayed delivery which was times just right to avoid demands for refunds in advance of insolvency.

As is often the case with these furniture companies, they really can't be bothered to do or say anything once they've got your money.

THIS IS A TOTAL SCAM COMPANY IS TO BE AVOIDED AT ALL COSTS

Vi har bestilt og betalt for to lamper, pengene er blevet trukket fra vores konto på næsten 2700,00 kr. vi skulle have lamperne efter 16-til 18 uger efter vi havde bestilt dem, det var i november måned 2013, har I set vores lamper for det har vi ikke, nu prøver vi igennem banken at få vores penge tilbage.
HUSK IKKE AT KØBE NOGET FRA DETTE FIRMA:

Hilsen Andersen
Sverige.

I placed an order end of august 2013 and the delivery was delayed 3 times so in the mid of May 2014 we requested the money back but got a message that the company is in insolvency situation and can not pay back
BE WARNED DO NOT BY FROM THIS SUCKERS

Har købt produkter til 16.000 kr. Nu går firmaet pludselig konkurs??? Hvordan kan jeg få pengene tilbage?

After waiting since October last year (2013) to receive my order I finally had enough of the excuses and contacted Infurn to cancel my order on 3rd April this year (2014). Despite trying to convince me that my item would be available within a few weeks and that there had been an issue with the supplier, I stuck to my guns and insisted on a refund. I have an email dated 3rd April ensuring me that following our conversation I would receive my refund within 30 days.....I am still waiting!! You can't get anyone on the phone and no one replies to emails or enquiries through the website! So I aks like many other people, how are they legally aloud to keep trading on the website???
Liquidation does not happen over night and there is no doubt in my mind that when sending the email to me to confirm the refund that they were never going to be able to do it. So why not give your customers som truth and guidance!?! I have been robbed, like many other people it seems and I can't believe that they are aloud to get away with how its been dealt with. It's disgusting!

J'ai commandé un meuble en Novembre sur ce site. J'aurais dû être livré il y a maintenant 3 mois. J'ai contacté le service client par mail 6 fois, il m'ont appelé deux fois au début pour me dire que mon produit arriverait dans deux semaines juste pour me temporiser, bien sûr jamais d'écrit, il ne faut pas qu'il y ait de traces.
Depuis silence radio à toutes mes solicitations, il ne prennent même plus le temps de me rappeler. Je pense avoir perdu mon argent, pas certain qu'il n'y ait jamais eu réellement de meuble ou de société derrière. Je ne comprends pas que le site soit encore référencé chez Google.

J'ai passé une commande en octobre d'un montant de 200€
La somme a bien évidemment été débité le lendemain
Je me suis rendu compte que l'attente pour la livraison était trop longue et j'ai regardé sur différents sites que celui ci était fortement déconseillé
Du coup j'ai demandé le remboursement de ma commande
Après je ne sais pas de mails sans réponse et biensur des faux délais de remboursement je suis toujours dans l'attente 7mois après!!!
En tout cas je déconseille fortement ce site!!