Infibeam.com Recenzje 

I have read a lot of negative reviews online about Infibeam therefore when i found a deal for Samsung Tablet which was not available anywhere else was skeptical to purchase from them.

I decided to take the risk and purchased it on 1st of July. Their commitment dates for shipment and delivery being 4th of July and 7th of July.

On 3rd I was just a bit concerned that whether they would ship it on time or not therefore called on their number to confirm. The lady who picked up the call was very supportive and confirmed it would be shipped maximum by the next day.

I was quite relived and surprised when as promised shipment for the tablet did happen but a day before the promised date on the 3rd of July itself. I even got delivery of the product on the 5th of July itself.

Was very pleased by the way the representative handled my concern and that contrary to belief I got delivery of the product on time. Will definitely shop for further products on Infibeam.

Friends,
Pls take my word& try not to buy through this cheap company. Because they are not serious in their business& don't care about customers& their emotional values.
They took order without a stock and try to sell alternatives.
I ordered black phone, now they are saying they don't have stock.
And trying to push unwanted one, which may be cheaper to them.
Why the hell u booked it when u don't hv the stock?
Don't you have control on your own inventory?
Why are u playing with peoples emotions?
Why do you need 15-20 days of delivery time?, when your competitor does it in a DAY'S TIME.
I'm experiencing this for the second time.
They don't care for customer's emotional value, working like a typical government organization.
"Mr.Vishal Mehta, pls work on this for ur own benefit n stop doing CHEAP GIMMICKS, people are not fool or else days are not far to SHUTDOWN"
I say again if can't run this show with passion, pls shutdown. This is the best guidance for you.
Learn from Others Mr.Mehta.
Thanks& you deserve this.
-Your worst experienced Customer

One of the worst online retail stores,they advertise products with a much cheaper price and when the order is placed then they start reaching to their suppliers for the same.Their customer service is pathetic with no courtesy and their email/phone responses are very generic and they won't commit any timelines for delivery.I had placed a order for a plantronics Voyager Edge on 20th June 2014 and till now the delivery date is not confirmed and I have been made to wait forever.I now have placed a cancellation for the same.pls don't invest your precious time and money on them.Instead online stores like Amazon and Flipkart are very professional and thorough in their customer service although at a slightly higher price.

Sent a used non-working stuff. When asked to arrange a pick up , they don`t entertain you , neither do they return your money

The title says it all... I would have given a negative star but that is not allowed

I ordered a BOOK. Under books section. I got AUDIO CASSESTES (one we used to play in our childhood if you are above 30)
That too it has clear markings of a public library. They stole from there and sold it to me in name of a book.

Customer service now tells that I ordered AUDIO BOOK while no where in my order confirmation email it says AUDIO. The link points to book and only a book under book section.

CHEATERS

Very bad customer service, We get only one update on our product status that we will check with relavent team and get back to us and they never turnup.

My experience with infibeam is worst, i have ordered one item and the shipment is crossed still item is not shipped!!!!!, when we call customer service, they always will say we will check with relevant team and will get back to you sir.

If you buy on infibeam.com you are sure to loose your money, I have placed Order No: 13003822 for whirpool washing machine worth 16321/- on 1- May-2014, only update I saw on 2-May "Order Approved shipping in progress". Since then there is no update, after several calls to customer service they kept me giving false assurances, and blaming there other departments for product procurement.

They said that "we order products from different vendors after we receive orders on our website, and we are still awaiting reply from vendors for your washing machine, so its there fault not ours".SHOCKING right!

How can infibeam take orders if they do not have product that they are claiming to sell?

I brought from infibeam.com and I paid on there website, so how come its not infibeam’s fault.?

What vendors and how do I know which vendor they are talking of?

When I asked for refund of my money, I got the reply that refund will take 35-40 days and we will not be able to help to get full refunds, as we just send money back to bank and if you do not get money you need to follow up with bank its not our responsibility. SHOCKING again right!

So they asked me " as you have waited so long, to wait few more days and see if they can get the product from vendors and ship it? WOW are they doing some charity or am I seeing a nightmare?

I am frequent ecommerce customer and I have purchased on several sites but never seen such kind or irresponsible answers and attitude.

Its a pure scam, and so today I have lodged and FIR under IPC 419, 420 against Founder of infibeam.com Mr. Vishal Mehta and awaiting the actions against him.

So guys if you too face such issue just lodge a complain with police, do not waste your time with there customer service people.

I ordered a flip cover for my new Nokia phone, but the product i got was not the one from their website. It was a cheaper product that didnt even have the features listed on the website, plus it lacked the free screen protector that was supposed to be included in the package.
When i send them an email trying to get an explanation they just ignored me.
So all in all i warn everybody from dealing with this cheating company.

The average rating says it all.

Very pathetic and frustrating customer care experience.

Moreover, they delete tweets and user comments rather than resolving genuine concerns. Provide excuses, do not communicate. This company is a mess.

I have ordered "education world magazine" for three years through this website in the month of Oct 2013, my order no is 11980741 sub order No. 21032750, still i have not received the magazine, customer care response is pathetic and helpless, it seems they are cheating the public, even cancellation email do not get respond, i am at spot, dont buy anything from this website

My folly was to get my Citibank credit card points redeemed through this pathetic website (INFIBEAM). My Order Id 21744452 was for a Music CD which was listed on their website. When I got the product it was a Video Song DVD that could not play on my CD player. On bringing this issue to the notice of Infibeam service they flatly refused to acknowledge that the product was wrongly listed as a CD product. They refused to replace the same with any other CD.

Another CD product that I had ordered was later not delivered by them. They claimed the product was out of stock, a late realization on their part that they had wrongly listed as available on their website. They promised to refund the credit card points against this purchase bit it is over 3 weeks now that the same has not been done.

Pls stay away from this website to avoid service frustrations & bad shopping experience

Hi,

I have placed below listed orders on Infibeam on 30thJan14, however till today (12thFeb14) i have not received the delivery.

12562014
12561255

The customer support just do not respond to the emails and their phone lines are always busy. I'am just so much frustrated with the service and have decided that i would never buy anything from this portal.

I'am clueless of my product delivery status or weather they have shipped my product or not.

Please do not do any dealings with infibeam unless you want to hear rude and bossy arguments from the customer help desk. people on the customer help desk know to just say sorry for all their delays and wrong dealings and the higher ups are bossy, argumentative and irritating to talk to. They tell to hold on the phone calls for such a long time and you spend all your money holding on and finally hear such unpleasant/unmannered people from the infibeam side.
I had ordered some books from infibeam and the date of delivery kept changing and delaying and finally one day few books packed land on my table. money for all the books are taken from me and all the books are not delivered. when i ask for it, the customer representative-boss asks me to do my calculations....all this inspite of receiving emails and SMS from them regarding the cost and the number of books to be delivered.
Such pathetic way of dealing with customers. I wonder how such nasty creatures survive in this world.
Please do not do any dealings with them unless you want to hear some sick statements from them inspite of giving your money away.

Dear All,
Order date 20/oct/13
The following items under order ID : 11921584 (sub order ID: 20968258 have been shipped from our warehouse!

Product Title Shipping Date Shipping Details
Dell Vostro 3560 Laptop (3rd Gen i5/4GB/500GB/1GB Graphics/win8), silver
26 Oct 2013

I received the Laptop on 30/oct/2012 , on Openining the Packing ,

After Opening the Package the Laptop Box Seal was Open , the Cover , plastics to avoid scratches on the Laptop were missing,

There are scratches on the Top side of the Laptop , and It seems to be not a fresh but a used laptop , which has been cleaned and see the scratch marks on the Screen and Top Side,

The Back Panel of the Laptop is loose as if some one has opened the Laptop to remove or replace parts and not fitted properly,

I want the laptop to be replaced immediately , I have already contacted your customer care and the executive on the phone has logged my complaint and said that i will get the call on the same by today or tomorrow .

I am not at all satisfied by the same and want an action to happen immediately and i will not accept any delay on the same.

Loged a complaint on 31/oct/2013 and sent a mail (above details )

Followed up daily regiriously for the resolution till 19 november 2013
19 days of continous follow up for laptop of my hard earned money

after which they said they will send the gati curior to pick up the stale laptop which happned on 27/nov/2013 after almost 1 month of daily follow up they took the laptop back after i sent them the photos for the proof

on 27/11/12 i was told that with in 1 week i get a proper resolution either a fresh new laptop with same model and config or full refund this what ideally to be done

after i week ie by 3 or 4th dec 2013 they were supposed to be coming with a resolution but no turning up no communication as they have been doing since 31oct13 when i loged a complaint they never communicated properly for any thing

till today - 21-12 2013 i call them every day they are just fooling around no commitment or confirmation on what are they going to do either give my laptop or full money back

on the customer care they are just giving me dates after dates or every day a simple no reply from the concern dept we are looking into the issue the concer dept will call youby tomorrow , next week , very soon all kind of fooling around is going on cant under stand what to do

i want a new fresh laptop of the same model and config or its 2 months since i order and did the payment so i want full refund of my hard earned money along with 2 months interest @ 18% p.a


theses people are totally fraud , cheaters and are fooling people with their money.

My Order ID is 12000643. I booked the item at 1st November, when I place the order it shows that it will delivered with in 3 to 4 working days. When I didn't get the item at 7th November I called to customer care. Then they told me that at evening I will get the item. From 7th November to 12th November I called every day 2 time and they told me to wait. At 12th November they provide me the tracking code of blue dart which is wrong. When I called to customer care they didn't give me correct tracking code. I have never seen this much of bad and uncooperative staff. Always giving the excuse for delay.
I will suggest to every one to never buy anything from this site.

My order no.11916302 .

I'd ordered this product on 22nd Oct .
And I still haven't received this product (8th Nov).

The courier company they are using (First Flight) is the poorest of all in services.I got no notifications about where is my product ,when its been shipped.

Also the courier number(F11261770) which I came to know later from Infibeam website isn't correct.

Now They are neither telling me where my product is nor they are refunding my money.
Its better you go for some other website Flipkart,etc. even if they are costlier than this.

We ordered a laptop from them and even after 7 days there is no sign of shipping. I am tired of calling their customer care but no use. Useless people...cheaters. Please do not ever buy anything from them. No surprise if someday they disappear after dodging the customers. They are just collecting the money thru credit cards but no service.

I ordered this product on 14th july 2013. (order no 11223155). they promised to deliver it before 25th july. but it was delivered on 6th august. Infibeam made world record of slowest and worst delivery (24 days for less than 700 km). i hv paid in advance,hence had no option other than waiting. its worst site i hv ever seen. TV was damaged and defected! i doubt whether they are selling rejected and products. this site is not trust worthy! i made complaint bt there is no positive response! they always make some excuses. i thing now it will take 4-5 months to replace it. got very disappointed. feeling cheated and harassed. thinking to move to consumer forum! do not pay in advance on this site.

infibeam is not reliable web for online shoping...they are cheating people....I have booked Philips home theator....after 20 days, they said this is out of stock you select other product. & after that it shows avaibility with higher price...

i ordered an item on 22nd may 2013 and it didnt receivedeven after 14 days. i contact infibeam customer service many times and i got a information that i have to sent my id card copy. Ok.. i have done it on june 3rd, the day they informed me. I made a call to infibeam on june 4 2013 and they told me that they will do necessary action. now also i didnt get the item. This is the worst experience that i ever had from a online shopping. i strongly recommend that ''Dont buy from infibeam"". better to use ebay or flipkart or any thing like that.