Very nice bioethanol fire basket. It blends in well to our fireplace and looks as though it was always there. I got 5 hours of fire from 1l on the Anya with it fully opened which felt like a good amou... Zobacz więcej
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Thought a long time about buying a bio fuel burner and was worried it wouldn’t be as good as the pictures look. Took the plunge and bought the Bredon- it is AMAZING!! Real flames, toasty vibes, even s... Zobacz więcej
The customer service was excellent and the product is fantastic. We never thought we could get a fire in our home, but this means we have the cosiness of a real fire without the cleanup and it heats t... Zobacz więcej
Initially had a problem, but company sorted it out very quickly, class product , does exactly what it says on the tin 👌
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
At ImaginFires we exclusively design and manufacture stylish Bio Ethanol fireplaces. Whether you require a contemporary or more traditional style fireplace, we have the solution for you. Our fireplaces are all compliant with the European Standard EN/BS 16647 and come with a one year warranty and free delivery as standard.
Dane kontaktowe
20-22 Wenlock Rd, N1 7GU, London, Zjednoczone Królestwo
- 01443 203994
- support@imaginfires.com
- www.imaginfires.co.uk
4,8
Doskonała
3 tys. recenzji
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Odpowiada na 100% z negatywnych recenzji
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Just purchased Amazing quality and…
Just purchased Amazing quality and incredible service arrived within 3 days. Absolutely beautiful no fumes. No mess. Have already recommended
7 października 2026
Opinia niezależna
Odpowiedź od Imaginfires
We're delighted that you're happy with the beautiful quality and our 3-day turnaround. Thank you for recommending us.
Would recommend
I ordered this fire from this company because of the positive reviews, I very quickly received a notification that it'd been dispatched, however the courier company when making the delivery only delivered the bio ethanol fuel and not the actual fire, they stated that the fire hadn't been received at their depot, but the company had dispatched the 2 items. Brenda from ImaginFires spoke with them, ascertained to me that should they not have located the fire at the depot within 48 hours, they will issue me with a replacement. I received an email from Brenda this morning at 7.30 am to say that the fire had been located and dispatched, and it was delivered to me today. I cannot fault the customer service from this company, and in particular Brenda who went above and beyond. I would wholeheartedly recommend this company.
8 października 2026
Opinia niezależna
Odpowiedź od Imaginfires
Thank you so much for taking the time to share your experience with us! While we always aim for a flawless delivery, we are so glad that Brenda was able to step in, take immediate ownership, and turn things around for you so quickly. We will be sure to pass your lovely words along to her—she will be thrilled to hear them. Thank you for your wholeheartedly recommendation, and we hope you thoroughly enjoy your Stow fire.
Great product and super after sales service
Fire arrived much earlier than expected. Beautiful quality ethanol fire at a great price. Bought the logs to with it, which unfortunately we're damaged in transit. Contacted imaginfires, they answered quickly, apologised and after sending photos they immediately sent out replacements. Very impressed.
24 września 2026
Odpowiedź od Imaginfires
While we always hope every order arrives in perfect condition, we're glad we could resolve the issue with your logs quickly and efficiently. We really appreciate your kind words about our quality, pricing, and customer service. Enjoy your new fire!"
Arrived on time
Arrived on time
Easy to set up
Warmer than I expected
I have a cosy living room now
Great contemporary style
23 września 2026
Odpowiedź od Imaginfires
We love hearing that your new fire has made your living room so cosy and warm. It's fantastic to know it arrived on time, was easy to set up, and that you're loving the contemporary style.
Fantastic experience from choosing the…
Fantastic experience from choosing the fire for me, the communication, delivery and after sales.
16 września 2026
Odpowiedź od Imaginfires
Thank you for your review.
Fantastic communication and service
Fantastic communication and they replaced the fire that was damaged without any fuss
15 września 2026
Odpowiedź od Imaginfires
Hi Jo glad we were able to sort out your problem quickly. Thank you for the 5 star.
Its perfect for my room
Its perfect for my room, no fuss, looks authentic. Gives off the right amount of heat,have already recommended to friends wanting the appearance of a log burner without the expense and mess.
10 września 2026
Odpowiedź od Imaginfires
We are so glad you are loving the authentic look and heat from your new Hampton fire. We really appreciate you recommending us to your friends.
Great customer service
Great customer service, great comms from this company and the fire is second to none, absolutely love it.
17 września 2026
Odpowiedź od Imaginfires
We glad to hear that you found our communication and customer service to be excellent. We will pass your comments onto the team.
Not only looks amazing but the customer…
Not only looks amazing but the customer care given was amazing given attention straight away . It’s a fabulous addition to my dining room
🙂
17 września 2026
Odpowiedź od Imaginfires
Our team prides itself on being fast and attentive, so your kind words mean a lot. We're so glad you love how it looks and that it's a fabulous addition to your dining room!
My fire arrived within a few days
My fire arrived within a few days. Didn't expect it to be that quick so was really pleased. The fire was packaged really well so transporting it hadn't been an issue.
15 września 2026
Odpowiedź od Imaginfires
Thank you for sharing your experience! We pride ourselves on quick shipping and secure packaging, so it's wonderful to hear you were pleased with both. We hope you absolutely love your new Stow black.
Odpowiedź od Imaginfires
Thank you for the 5 star.
Excellent purchase
I cannot express how pleased I am with the Malvern Woodburner we recently purchased. It arrived exactly as promised and was very well packaged. The fire itself is perfect for what we wanted and I’m now looking forward to cosy nights in.
24 sierpnia 2026
Odpowiedź od Imaginfires
Thank you for the lovely review! We're delighted that your Malvern Woodburner arrived exactly as promised and packaged securely. It sounds like it's going to be the perfect setup for some cozy nights in.
Excellent
Prompt delivery, great product and excellent customer service regarding an issue.
15 września 2026
Odpowiedź od Imaginfires
Thank you for the 5 star review and glad we were able to sort the problem out quickly.
Great products and great service - shame about the delivery company.
We had problems with delivery. The shipping company were very poor. But Imaginfires dealt with it very well. They were very quick in dealing with their side of it. If only delivery had worked out as it should have, we would have been super-impressed.
15 września 2026
Odpowiedź od Imaginfires
Apologies for the poor service you have received from your couriers I have passed your comments to the them. Glad our customer support team were able to help with your delivery.
Odpowiedź od Imaginfires
Thank you.
Odpowiedź od Imaginfires
Happy to hear delivery was quick and you are happy with your Eton black.
Pretty to look at
Like the fire, felt disappointed in the flame. Videos online show much higher. Gives of a good heat though and lovely to look at.
6 września 2026
Odpowiedź od Imaginfires
Thank you for your review.
I would like to highly recommend Imaginfires.
I would like to highly recommend Imaginfires.
I have just purchased a Howarth bioenthanol fire, flue and 2 ceramic log sets.
I received excellent delivery service. The fire arrived within 2 days of ordering online. Along with 12 bottles of free fuel. It was extremely easy to unpack and assemble.
I absolutely love the look of the fire, it is very good quality and extremely sturdy and it gives off adequate heat for my through lounge.
I would like to thank Brenda for her fantastic customer service, she answered my emails the same day and sorted out a problem for me on the same day too.
I would not hesitate to purchase from this company again.
15 września 2026
Opinia niezależna
Odpowiedź od Imaginfires
We love hearing how much you love your new Howarth bioethanol fire, flue, and ceramic logs.It is fantastic to know that the delivery was so swift and that you found the assembly process straightforward. We take great pride in both the quality of our fires and the support we provide, so we will be sure to pass on your special thanks to Brenda.
Odpowiedź od Imaginfires
Thank you for the 5 star
Great looking fire.
First of all I forgot to add the free biofuel option but the excellent customer services added them for me no problem, the delivery was super quick and when I unpacked it the fire
was brilliant, pretty much ready to use straight from the box, gives out more heat than I expected and looks great, I would definitely recommend imaginfires.
10 września 2026
Odpowiedź od Imaginfires
We are absolutely thrilled to hear that you are loving your Bredon fire and that it is providing even more heat than you expected .Our customer service team is always happy to step in and fix things like a missed promotion, so we are glad we could get those free bottles of biofuel added to your order without any hassle. We also love hearing that the delivery was quick and the set easy.
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