Icelandair Recenzje 

Icelandair is a fascinating airline if you enjoy discovering how low expectations can go even in business class.

We flew business class on a transatlantic route (Miami → Reykjavik → Zurich). What awaited us was not a premium long-haul experience, but a nostalgic reminder of European short-haul flights from the early 2000s: seats lined up directly behind each other, no privacy, no space, and the instant physical limitation that occurs the moment the passenger in front reclines. And that in transatlantic business class. Lie-flat seats? No. Long-haul amenities commonly offered by other airlines on comparable routes? Also no. Calling this “business class” is ambitious branding at best.

Customer service is an adventure of its own. Reaching the hotline requires patience, luck, and ideally a working knowledge of Icelandic, because the very first question you are asked is whether you speak it. If you don’t, you may eventually get someone who speaks English, though “understandable” would be an optimistic description.

Now to luggage: Despite registering and paying extra for oversized baggage well in advance (a flight case and a long bag), one piece (the bag) was deliberately not loaded in Miami. We were not informed during the flight. We were not informed upon arrival. Icelandair never contacted us at all. The only reason this didn’t completely derail our trip was the excellent Swissport Lost & Found team at Zurich Airport, who confirmed that the luggage had simply been left behind in Miami.

When we later contacted Icelandair (after the luggage had been delivered home by a courier the next week), the response was refreshingly blunt: there is never any guarantee that luggage will be transported by Icelandair. The airline may decide at any time, without explanation, to leave your bags behind, regardless of prior registration or extra payment. The subtext was clear: if you don’t want to lose your luggage, maybe don’t take it on a Icelandair flight.

In summary: Icelandair offers short-haul seating sold as long-haul business class, customer service that feels like an obstacle course, and a refreshingly honest attitude toward luggage transport: namely, that it’s optional.

Recommended for travelers who enjoy surprises, lowered expectations, and the thrill of wondering whether their belongings will join them on the trip.

Paid to upgrade. No meals provided as they ran out, lost our luggage, refused to reimburse our upgrade costs and had the cheek to offer £25 worth of their airline points which amounts to a packet of crisps on their flights. Never again.

Den Dårligste rådgivning jeg nogensinde har oplevet. Om det er svindel eller dårlig rådgivning ved jeg endnu ikke men pgra en begravelse måtte jeg købe 2 nye billetter til mig og min hustru til Island. Selv om der var forskellig booking nr på vores udrejse og hjemrejse blev hjemrejsen af Icelandair aflyst uden at vi fik besked. Tværtimod fik vi løbende beskeder om mulighed for tilkøb, og check ind mm.
Først 24 timer før vi skulle hjem og ikke kunne checke ind fik vi fat i Icelandair der af en dårligt engelsk talende efter 30 min famlen og spørgen efter de samme oplysninger igen og igen kunne fortælle at billetterne var aflyst da vi ikke havde checket ind på udrejsen, forklarede sig til sidst med at det kunne man da Google sig frem til.
Tak for det. Det havde været på sin plads at oplyse os det da vi købte 2 nye billetter for at komme til Island dagen efter oprindeligt planlagt.
Til skræk og advarsel
Frank Odgaard

I’ve just spent two hours on icelandair’s website trying to to book a round trip flight from Boston to Edinburgh in March. My dates are very flexible. Booking was impossible. Sometimes certain dates had availability, then they did not, then they did. There’s no ability to select ‘next day’ or ‘previous day’ as with other sites. It’s the most arcane and totally unusable website. I thought spending a layover in Iceland would be fun but reading other reviews it appears that Icelandair’s website is a tip-off on how poorly run the airline is. No thanks!

My wife and I have flown economy with Iceland Air a few times in the past, and they are the least generous airline that I’ve ever experienced. No free anything and reluctant to even give folks a complementary blanket. Just abysmal service. Despite this prior experience, we decided to book another flight going from Istanbul to Washington DC, this time in Saga business class. I had watched a few YouTube videos and was particularly excited about trying their Gin sampler. Then IA indiscriminately decides to cancel both legs of the flight, of course a week apart from each other. This made things even more painful because we had already rescheduled the first leg, only to find out that the second was eventually canceled. On top of that, there was no notification from the airline regarding the first cancellation. I just happened to go on the Iceland Air website and check my reservation under “manage flights”. Thank goodness I did! Maybe choose these folks if you really want to visit Iceland, otherwise don’t bother.

I have to say I was not impressed with Icelandair I'm afraid. They probably pass muster as a budget short haul operator but having experienced their booking system, customer service performance and 4 sectors of flying between London Heathrow, Reykjavik and New York, I thought their prices were very competitive for effectively a long haul route (indirect). It seems the reasons for this though are very high add ons costs (usual for this kind of airline) but more disappointingly, poor cabin comfort on a 6hr flight - both the A321 and B737 cabins were the most cramped I've been in for this kind of journey, no food provision, no space for hand luggage, largely disinterested staff. The website can be a bit clunky but worst of all was a mess up with added baggage that took about 45 mins of wasted time at the check in desk while the desk agent had to wait in a phone queue to talk to the bookings line who couldn't even resolve their own mess - bizarrely convoluted and inefficient system.
The Icelandair air use of keflavik airport seems to suffer a capacity problem too - a lot of the time it's pretty clunky at best with a lot of getting messed around between gates that don't have enough space, waiting for airport buses to distant aircraft stands all the while sat in winter weather conditions!

We basically experienced almost every problem possible in a flight, and they did everything wrong; overnight delay stuck at airport, no service or assistance, delayed and damaged bags, unresponsive customer service ...

Our experience with Icelandair was unacceptable and reflects systemic failures at multiple levels.

A delay on our first flight caused us to miss our connection, leading to an overnight delay of approximately 24 hours at Keflavík Airport. Because we do not hold a Schengen visa, we were confined to the international transit zone and entirely dependent on Icelandair for assistance. Despite repeated requests, no meals, meal vouchers, accommodation, or lounge access were provided. Only minimal, ad hoc items were distributed, which did not meet basic duty-of-care expectations. As a result, both passengers became physically unwell and lost a full workday.

In addition to the handling of the delay, baggage handling was severely mishandled. On our Tuesday flight to Chicago, none of our three checked bags arrived. Hours before departure, we specifically asked the service desk to confirm that our luggage was checked in and were assured there would be no issue. Upon arrival in Chicago, we were informed that the bags had never been checked onto the flight. One bag arrived on Thursday and the remaining two on Friday. All three bags were damaged: one with a broken handle, one missing a wheel, and one with a nonfunctional telescoping handle. Contents inside one bag were also damaged, including a broken frame and other goods.

Between the prolonged delay without care, misinformation provided by staff, and delayed and damaged baggage, this trip involved nearly every major service failure possible. The overall handling showed a lack of coordination, accountability, and concern for passengers.

I submitted a complaint form and still waiting for their response

This is without question the worst long-haul flight experience of my life.
They don’t provide in flight meals.
They don’t provide headphones for the entertainment system.
All of which are basics with reputable airlines, but Icelandair charge extra.
They charge for wi-fi, which is understandable, but the connection is not worth the money.

The leg space isn’t adequate. I couldn’t even fit my bag under the seat in front because of the chairs cheap design (a large metal box obstructing) which also contributes to how uncomfortable the seats are.

The boarding process was a mess. No group order, just a free for all.
Just an awful experience. I would highly recommend to avoid flying with them for any long-haul flights.

Vi fik en fuldstændig smadret kuffert af at rejse med selskabet.
Vi oprettede en sag. De skulle erstatte 95 dollars, men sendte os 95 kroner.
Vi har gentagne gange sendt klage(r) afsted, da de ikke vender retur.
Overvej om I vil kaste penge efter dem her, for I ender med at stå med en merudgift. Øv med øv på! Elendig service og ikke eksisterende kundeservice.

I reserved a flight with family from Seattle to IST on Icelandair & later on I reserved the different places in Istanbul to visit & paid for tickets. A month later I received an email by airline on 01/16/2026 said your flight was cancelled without any reason & just said sorry for any inconvenience. I was told by airline to contact where I made this reservation. I called Expedia & an agent said the same thing sorry for any inconvenience, but they will contact airline & let me know. Despite of keep saying that I paid to a lot of places including hotel in IST & some will not be refunded but unfortunately no one helps & just said sorry. As of today, they mess up all my program, I had to cancel my job & many other things. I won't recommend anyone to have this flight as there is no confirmation by them. I lose my money, program just because of them. I am still waiting for my money back & again urge to people to think twice before uses this airline.

Have just spent 1 hour on the Icelandair website. Trying to get a ticket from Paris to Reykjavik. The home page lets me a simple to-from box. I enter the two cities. The next page pops up a new box that refuses to let me enter Paris. It somehow thinks that I am flying from Akureyri and Vestmannaeyjar, but refuses to let me enter any other information.
Deciding to go to Finland. So much easier.

The worst airline ever. I bought a ticket to go from iceland to denmark to see my brothers art show the same day that i would arrive and my family had planned this trip for months and everyone bought a ticket then the day before i did not get my boarding pass becouse they had OVERBOOKED the flight and with more investigation it is known that this is what they do. I called cutomer survice and they where SOO RUDE like SOOOO RUDE that i missed the hole weekend planning and did not get a refund

It is a cheaper flight but the service should be better. In flight entertainment is outdated.

I paid to be upgraded from their Economy Light to their Saga Premium. However, I was informed I would not be receiving the included "premium" meal that was being served to all the other passengers in Saga Premium, and that I could only have the bagel I had pre-ordered and paid for when I originally made the Economy Light booking.
It was a shabby, costly, and extremely disappointing experience.
I will not be rushing back to fly with Icelandair again, and would never recommend upgrading to their Saga Premium. It's too expensive, and with no guarantees you will actually receive the service you have paid for.

Their fees and the implementation of the fees is just absurd. No respect for partner airline status. Nothing reasonable. They will charge you for seats (fine) but then not refund the original seat fee if you move to different, more expensive seats, which we needed to do as had to move to front as connection timing was tight. Then their definition of a roller bag appears different to any other airlines, just fractionally enough that they can hit you up for fees at the airport. Another good trick they do is to intake the largest duffel bag first before the scam begins making any repacking of the roller bags impossible. Fortunately other more reasonable airlines exist, so use them instead.

Pongo una estrella porque no se puede poner cero. No tengo palabras para calificar esta compañia. Soy una persona que realiza más de 10 viajes al año y lamas en la vida me pasó algo así. Nos atrasaron el vuelo y no avisaron que mantenían la hora de la facturación por lo que cuando llegamos al aeropuerto el mostrador ya estaba cerrado faltando más de 1h para el vuelo. No nos dejaron pasar con las maletas grandes así que perdimos el vuelo. Tuvimos que cambiar de aeropuerto y comprar otros vuelos para no perder nuestro viaje. Cuando ya estábamos en Isalsndia nos llega un mail de que como no hemos cogido el vuelo de ida nos han anulado el de vuelta porque estaban en la misma reserva . Ahora estamos en Islandia sin vuelo de vuelta . Hemos mandado mails e incluido desde el hotel han hablado con ellos para intentar solucionarlo y se niegan. Cuando lleguemos a España pondremos una denuncia porque es muy grave lo que nos ha ocurrido. Ahora en lugar d e disfrutar estamos de concertados sin saber ni cómo vamos a volver

No food on a 6+ hour flight included in tickets costing over $1500.

Charged me $130 to check a carry on bag at the check in counter because the flight was full. I have NEVER experienced this from any other airline. If the flight is full and they can’t fit your bag then any other airline checks it for you for free at the gate as standard.

They are the very epitome of a greedy airline looking to get every single sent out of you. Disgusting.

NEVER flying with them again.

We, a couple, paid £40 extra for extra legroom seats next to each other. At the gate to board, they told me I was on standby (my partner wasn't??) and they then put me on the plane, last, in between two strangers, many rows behind my partner (who got the seat he had paid for - in the exit row. The person in the seat I was meant to have had a broken arm - which I would think is unsafe for an exit row). When I then requested a difference, they said they would look at the difference in seat prices. I would never ever have paid to sit in a middle seat away from my partner, absolutely insane
Iceland air do not care about customers, at all

This is in all regards the worst airline experience I have ever had. Icelandair managed to lose both of my checked in bags in Vancouver, despite the fact that I checked in 3.5 hours before departure.

I have since received one of them, but my other one remains unaccounted for. I have called their incredibly unhelpful phone line 2-3 times each day since it happened, and they are so incredibly unable to and unwilling to offer assistance. All they do is to immediately blame the bagage handlers and state that they can't do anything.

At the end of the day, Icelandair is responsible for the bags which they seem to forget.

0/10 experience, and I will never in my life fly with this airline again, and I would certainly discourage everyone else from doing so as well.

I have traveled all around Europe on many budget and non budget airlines (Easyjet, Ryanair, British Airways, Lufthansa, Aerlingus, Aegean) and Icelandair was by far the worst! It is the most budget you can find. As with other budget airlines, your carryon must be a limited size. Easyjet and Ryanair and others all have metal labeled containers where you insert your bag in to see if it fits. Not Icelandair, No! Instead they have a CARDBOARD BOX that you can’t push your bag into because it might rip. And it is smaller than their listed size of 55x40x20. My bag always fits into Easyjet's smaller size of 45x36x20. I have flown it numerous times with the same bag (I legit flew easyjet last night from Lisbon to London and haven’t changed anything in my bag). So how does it fit in the smaller sized containers and not in Icelandair? The reasonable conclusion is that Icelandair's cardboard box is smaller than their posted size. So, they required that I pay £101. If that's not a SCAM, then I don't know what is. They know that you are at their mercy at check-in. You have a nonrefundable ticket and clearly aren’t going to leave your bag behind so you are forced to pay the excessive fee of £101 ($141). I only booked on Icelandair because I thought it would be fun to have a layover in Iceland as opposed to another city I’ve already been to. However, Keflavik airport is such a mess! It was impossible to even get food before my next flight boarded due to the crowds. And of course they don’t offer any food or drinks onboard unless you pay. It’s just a terrible airline in many regards: unfriendly staff, uncomfortable seats, overly crowded airport, and most importantly, scamming people for additional revenue upon check-in.